Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was ordering tickets to a St. Louis Cardinals baseball game. I had searched a few websites looking for the deal I wanted. That ended up being through St. Louis Cardinals. The game was last week. As I was looking through my charges I realized I had been charged by an additional company but had never received any tickets from them.

  

  Business Response

  Date: 06/03/2025

  Hi ***** - the only order I can currently find associated with the email provided is for the music city bowl from back in December. If you have an order number from your most recent order, please feel free to respond with that so I can look your order up and address this directly. 
  
  Thanks!

  Customer Answer

  Date: 06/04/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** ******

   

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent website selling hypothetical tickets at vast markups. I realized up paying the price was wrong and contacted them by phone within minutes of purchase. They gave me the runaround and did not refund my money. Please refund my money. It's all I ask.

  

  Business Response

  Date: 05/16/2025

  Hi, *******. The tickets are not hypothetical - as our customer support team stated, we are a resale marketplace and all our orders are backed by our 100% guarantee! Our customer support has already laid out the options available for resolution, even going outside our normal policies as a courtesy. 
  
  If you have any further questions or concerns or would like to ask about our policies, please reach out to us again and we would be happy to help!

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought tix to comedy show. Paid triple the amount the venue charges (lesson learned). Tickets were fraudulent per the venue and we were not allowed admission. See statement from Desert Ridge Improv attached.

  

  Business Response

  Date: 05/07/2025

  Hi, ****! We see the email from the venue was attached to your claim 5/5 - we're investigating the order and the broker now. We appreciate your help in this matter and will get back to you as soon as possible!

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets for The Music of Hans Zimmer & Others – A Celebration of Film Music scheduled for April 27, 2025, at Cullen Theater in the Wortham Center. I paid a total of $525.17 through Event Ticket Center. The event was postponed indefinitely, and I was not notified ahead of time by Event Ticket Center. I only learned about the postponement at the door of the venue on the evening of the event. At the venue, the official Performing Arts Houston notice clearly stated: “If you prefer to receive a refund now, we’ll happily process your request.” This contradicts the multiple emails I received from Event Ticket Center claiming that no refunds are issued for postponed events. In addition to the ticket cost, I also incurred $25 for parking and $100 for a nanny for the evening. We traveled across town and wasted an entire night based on Event Ticket Center’s failure to notify us. The event has no rescheduled date, and I cannot commit to an unknown future date. I am requesting a full refund of $525.17 as per the venue's official policy, which offered this option. I have photo evidence of the sign posted at the venue confirming this. Event Ticket Center is refusing the refund, ignoring venue policy, and leaving me no reasonable alternative but to escalate this complaint. Requested Resolution: A full cash refund of $525.17, not a voucher or resale option.

  

  Business Response

  Date: 05/21/2025

  This issue was fully resolved on 5/13

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I thought I was buying tickets through the event website. Turns out it was through Event Tickets Center. There are still many tickets available for this event. Event tickets Center charged $85 for tickets that can be easily bought for $47 on the event website and then charged a $30 per ticket processing fee that I didn't realize they were charging. I realized this immediately after submitting and while the tickets were still pending attempting to call the company to cancel. Ultimately they charged $346.55 for 3 tickets that are available on the event website for $146.64 (including delivery fees). There was no way to reach them as their phone lines were not being answered. The event has not yet occurred.

  

  Business Response

  Date: 05/08/2025

  Hi, *****! We state that we are a resale marketplace and that prices may be above face value at the top of every page on our site. We also list the full and final total - including fees - above the "place order" button at checkout!

  Customer Answer

  Date: 05/08/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23283968

  I am rejecting this response because: I believe that I was deceived. 

  Regards,

  ***** ******

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to an AEW event directly from **** website. I was redirected to Ticketmaster to select my seats. Somehow from here I was redirected to *******************************************************, without my knowledge to make the purchase of my tickets. Fast forward to the night of the event, I open Ticketmaster, it says my tickets are there, but when I went to pull them up I was unable to use them, some sort of error between Ticketmaster and EventsTicketCenter. ETC was the company that took my money and they refuse to make it right. They got their money, I got to buy another set of tickets at the show

  

  Business Response

  Date: 04/08/2025

  Hi, *****. 
  
  This issue was fully resolved on 4/8

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just figured out that this isn't the actual presale ticket vendor. I want a full refund of my tickets. Order Number ******** Order Date 3/26/2025 Presale tickets aren't on sale until 03/27. Today is 03/26. I want a full refund to my payment method immediately or we will be pursuing other refund actions against this company. Thanks in advance for your help and have a nice day.

  

  Business Response

  Date: 03/26/2025

  Hi, ****. The tickets you bought had this disclaimer in the seller's notes on the listing:
  
  "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund."
  
  There are a variety of reasons the seller could be listing tickets they don't have at the moment. They could be season ticket holders at the venue or theater, they could have PSLs, or could be part of dues-paying or donation memberships for presale. Again, as part of our 100% guarantee you are guaranteed legitimate tickets in time for the event. 

  Customer Answer

  Date: 03/28/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  We purchased tickets from the official presale vendor already and received them instantly. So event tickets center is obviously a scam. Hence the thousands of one star reviews all over the internet. We will not stop pursuing this to the full extent that we can legally until we are issued a full refund.

  Today is 03/27 technically 03/28 since it is after midnight so I've been trying to get a refund for two days going on three days now.

  I just figured out that this isn't the actual presale ticket vendor. I want a full refund of my tickets.

  Order Number ********

  Order Date 3/26/2025

  Presale tickets aren't on sale until 03/27. Today (yesterday) is (was) 03/26. I want a full refund to my payment method immediately or we will be pursuing legal action against this company.

  The Florida State attorney general as well as the Gainesville chamber of commerce will be notified tomorrow as well if we are not given a full refund.

  Thanks in advance for your help and have a nice day.

  Regards,

  **** *******

  

  Business Response

  Date: 03/28/2025

  Hi, ****.
  
  Just to reiterate - tickets you bought had this disclaimer in the seller's notes on the listing:
  
  "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund."
  
  In addition to the reasons already stated, ticket platforms also have restrictions based on the platform's own regulations, or regulations set in place by the venue or artist to restrict the timeline for transfer. 
  
  That all being said, our Customer Support team will reach out again today regarding this issue.
  
  

  Customer Answer

  Date: 03/31/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  My refund is currently pending. I'll change my status to accepted and closed once my refund goes back into my account. I know it will take a few days to post back into my account. Thank you for your assistance and have a nice day.

  Regards,

  **** *******

• Initial Complaint

  Date:03/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 14, 2025 I purchased concert tickets through Event Ticket Center website, I checked out using Affirm for a total of $1,980.60 ($1,776.11 is the total shown on my email confirmation) My order number that was emailed to me is ********. The concert is for Sleep Token on September 27, 2025 at ********************* in *********, **. Shortly after purchasing these tickets (maybe a day) I kept seeing people warning concert goers not to buy tickets from a 3rd party seller because those tickets will not be valid at time of entry. I did not know this when purchasing but the band has stated that any ticket purchased outside of *** will not be honored. I then called Event ticket center two different times explaining the situation and asked for clarification on this matter and they assured my tickets were legit and that I would get into the concert. I kept seeing the same thing about these tickets i purchased being a scam because Sleep Token tickets did not go on sale at all until March 20, 2025 at 10AM. I reached out to the box office at ********************* and explained the situation and asked if it was true that my tickets through Event ticket Center would be turned away at the door and they said yes. I then called Event ticket for a 3rd time and explained the situation again and that it was confirmed that my tickets would not be honored and I would be turned away. I asked for a refund and they denied me. Their policy does state that all sales are final unless there is a cancellation or denied entry. As I mentioned before the Arena where the concert is being held has already confirmed that I would be denied entry. I did try to dispute this purchase with ****** but they said they can't cancel it that I would have to reach out to the merchant which I have done already 3 times.

  

  Business Response

  Date: 03/25/2025

  Hi, ********
  
  If you have documentation from the venue about this issue with 3rd party sales, please forward this to ******************************************** but please note that a lot of the disclaimers about third party sales on venue websites are standard legal disclaimers that they cannot be held liable for third party sales, and not rejections of third party tickets. I also see there are tickets available on Stubhub, AXS, and other third party sites available for purchase. Regardless, if you have documentation from the venue, please send it to our customer support email address.
  
  Thanks!

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 4 tickets from ************************** on 3/13/25. The tickets were for an event on 8/28/2025. The tickets indicated they were for row G1, however when the receipt came, it said that the seating was for "Lawn", indicating no seating. I asked for a refund immediately but was told that was not possible. I then decided to resell the tickets since I would not be able to use them if they were not for a seating area. However, I was notified that I would not receive the tickets until the day before the performance, over 5 months in the future. I asked again for a refund, and they refunded me the site fees of $104.96, but would not give a full refund or deliver the tickets to me. I feel that if this business takes my money for tickets, they need to either deliver the tickets in a timely fashion (not in 5 months time, the day before the performance), or refund my money if they are unable to provide the tickets. I was told I could try to resell the tickets but only through their platform (I cannot sell them elsewhere since they won't actually give me the tickets until the day before the event). I do not want to use their platform as I feel their business practices are suspect. I don't feel it is fair to hold my money for 5 months without delivery of the product, and feel this is a fraudulent business practice, especially as it makes it that if someone wants to resell their tickets they are forced to do it though their platform, so they can collect more fees.

  

  Business Response

  Date: 03/19/2025

  Hi, *******.
  
  The row was G1 in the "lawn" section - and it is displayed as the lawn in the seating chart. The estimated delivery date is just that - an estimation based on regulation a venue or artist may have in place for distributing tickets, and it may be the case you will get your tickets well before then! That date is listed in the seller's notes of every listing.
  
  We understand your issue, however there is nothing wrong with the order as it stands now.
  
  

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an online ticket site. They do two things to trick the ticket buyer. First they do not make it clear that they're a ticket reseller in a the seat availability screen, leading buyers to believe they're at the events direct ticket site. Second and the biggger problem is that when you go to buy the tickets you think you're paying one price and after you hit purchase, they then clearly show you the total amount you paid with fees, which is significantly more. There is no way to instantly cancel your order or cancel your order while it is still in the processing phase before tickets have been released. The issue is big enough that it's covered in their FAQs section of their site. I feel both these things are purposeful on their part to scam people into buying tickets on their site. I feel something needs to be done to prevent purchasers from being taken advantage of like I was and based on their FAQs, many other people feel the same way.

  

  Business Response

  Date: 03/18/2025

  ************************************** that we are a resale marketplace at the top of every page on our site, we also post the fact that all sales are final throughout the process, and the full and final total (including fees) is posted above the "Place Order" button at checkout.