ComplaintsforPhillip Scott Management and Investments, LLC
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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company will avoid all possible was of contact. *** lived in this apartment for two years. Ive had very few maintenance request however every single one of them will go months with out being addressed or just completely dropped. Then are never in a rush to address any issue however quick to receive the rent or remind you theres a fee if you miss. My AC is out and my kids are hot. Its 87 degrees inside the apartment and every time I call maintenance they say we contacted a tech. Theyve been saying that since the last two other maintenance request a month ago since first one this round was put in.Business response
07/24/2024
Faith Dotson
We are sorry that your air conditioner had issues and unfortunately this is a common issue in the ******* summer. I have reviewed your complaint in regards to the ac outage. You contacted maintenance on June 8th and our maintenance staff set up an appointment and had the issue resolved on June 11th. As we all know not having AC in ******* is very difficult but we do feel our team got your issues resolved well within the time frame required. We are going to credit your rent account $50 for any inconvenience this issue caused you. Let us know if there is anything else we can do to assist you.
***************************;
Initial Complaint
03/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My lease is nearing its end and i am not renewing because my apartment is poorly managed. This company has refused to respond to me, and has refused to cooperate with my new apartment complex trying to get rental history verification. They will not allow me to sign a lease with this new apartment until i get this verification.Business response
04/22/2024
We are in receipt of your complaint. We certainly want you to have a good experience. Please send along your reference request to **************************************************** We will work to address for you. We wish you the best.Initial Complaint
12/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Failure to return security deposit.Business response
01/30/2024
Hello *******,
We apologize you had a bad experience. Do to your name being a common one, can you kindly send along the address you stayed so we can research and resolve.
Thank you!
Initial Complaint
09/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Apartment complex moved me into a unit with my 10 month old baby knowing about the rat infestation which has cause my child to break out as well as myself get a rash. They have come to patch holes in walls but the rats keep making more. Rat p*** throughout my stuff and my babys stuff. All food wastedBusiness response
09/11/2023
Good Afternoon
First and foremost we apologize you are dealing with this issue. We do disagree with your statement that you were moved in with a current infestation, but do want to assist you in anyway that we can. We have been working diligently to seal up any access to the unit so that no unwanted guests enter the building. We also have a pest control company on contract to assist. We are happy to offer you a release from your lease should you feel you need to do this. We want you and your family happy and safe.
Respectfully
Phillip Scott Management and Investments
Initial Complaint
08/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I rent a condo unit and the owner uses this management company. My air conditioning has been out since Thursday 8/10/23, and the inside temperature of the unit is 94 degrees. I have 3 young children that live here with me, and the heat is emergency level. Despite daily efforts, I have not been able to get a technician here to fix this issue. An appointment was set and confirmed for 8/11/23 between 1pm-4pm; someone was here in the unit to grant ******* No technician ever showed up or even called to give any kind of status update. Right now it is 6:27pm on 8/13/23 and as of this moment it is still currently ********************************************************************************* the job has been assigned, no one has contacted me to say when it will actually be completed. This is absolutely ridiculous!Initial Complaint
03/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
To Whom It May ********** 02/08/2023, I signed a lease contract with ********************************* Management to rent a property at the Gaby Homes in ***********, **. ********************************* Management is the company managing this property on behalf of *********** Residences LLC, with ownership manager *********************. Upon the agreement of the contract that was signed by myself and *************** on 02/08/2023, it included in Section 28 a Cable Internet Addendum that provided ******** services at an agreed rate of $89 dollars a month that was to be included in rental payment. The addendum states the owner of the property agreed to provide these effective March 17th 2022. However, I was never provided the agreed upon ******** services in the contract which is a breach of contract, as these services are stated in the lease as services I would receive as a tenant. I was told that ******** was not offered on the property. However, I reached out to ******** and confirmed 200 ***************** was serviceable as well there was historical records of service on the property. In not being provided these services, this is a breach of contract on behalf of ********************************* Management and *********** Residences LLC, and I am requesting a refund of my security deposit immediately and confirmation that the lease contract is terminated immediately. I have attached my lease agreement as evidence.Business response
03/20/2023
Hello
We apologize you had a bad experience. To the best of our knowledge, Spectrum will provide the service to your community for your unit and thus the package offered. Please let us know what other concerns you may have.
*******
Customer response
03/21/2023
Complaint: ********
I am rejecting this response because:Please see attached screenshot of bill, if the business is making this claim it would have been charged and included in my rent payment, and thus it is not included. As I agreed to the addendum Section 28, it should be included with the rental charges where in fact it is not as they refuse to offer the service.
Phillip Scott Management does state they include ******** services on the property, but instead of honoring this agreement offered a ******** internet package in its place which is not stated anywhere in the lease contract. In fact, I spoke to *******, the owner of Phillip Scott Management and he claimed it was not on the property as ******** could not verify the address. I am unsure why the business is claiming this, as this not a factual statement from management or ******* the owner.
Sincerely,
***********************Business response
03/22/2023
Hello,
We have communicated the owner's position to the resident and am awaiting their response.
Respectfully
Phillip S. Management and Investments
Initial Complaint
01/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been a tenant of The Waverly which is "managed" by Phillip Scott Management and Investments, LLC.It's been a radical downhill experience since moving in November 2021.Initially the property manager was timely, friendly and very kind.Over time maintenance requests slowly started to be neglected and the last couple of months of been absolutely disgusting. Maintenance is OFTEN here renovating EMPTY apartments but neglecting ALL repairs for current tenants. Some of the stories from others are even worse than mine.I have 5 open maintenance requests ranging back as far as August. With NOT ONE response or acknowledgement.Current issues:- MOLD - GERMAN ROACHES EVERYWHERE, INSIDE and OUTSIDE THE BUILDING - Windows are broken - Front door broken - Broken lights - Severe ***** infestation IN MY OVEN - ******* machines broken The last straw was when I came home a couple weeks ago to find the "Property Manager" and her HUSBAND inside my unit WITHOUT NOTICE.When I asked them to leave the husband became hostile, pushed me out of the way and when I said they were trespassing turned around and charged at me with a s**** driver in his hand.I have emailed the "manager" and received NO response.Seems like something VERY sketchy is going as there is NO WAY to hold anyone accountable or have any repairs done.Business response
01/04/2023
Hello ********************,
We do apologize you feel you have had a poor experience. It was nice speaking with you today and we are glad we have come to arrangement that is best for both parties.
We wish you the best
Phillip Scott Management and Investments
Customer response
01/05/2023
Complaint: 18672192
I am rejecting this response because:
I am still waiting to hear back from ******* on whether they will do all my outstanding repairs.
Sincerely,
***************************Customer response
01/25/2023
This response was provided verbally to BBB:
The business addressed some of the issues, however not to my satisfaction. I have moved out of that property, and the complaint can be closed reflecting my dissatisfaction.
Initial Complaint
12/19/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
SCAMMERS!!!The employee ****** was super responsive via text prior to showing us the available unit. Once we saw the unit, she stated texting me is better to get a response from me, dont call which I thought was strange but also she made it seem as though she is extremely busy. That same night after we saw the unit, we hadnt submitted our applications for the unit just yet and ****** went out of her way to let us know via text No applications from todays tour have come in yet. Just wanted to update you. A sly way of trying to give us hope so wed apply. We let her know the next day that we applied and have not heard from her SINCE. Not even a rejection of our applications. Weve called, emailed, texted her number and the business number associated with this company. NO RESPONSE! They took our money and went silent. We do not trust this company. We shouldve looked at their ****** reviews! Theyve been scamming people for years! We are so concerned too because we gave them all Of our personal information!! Legal documents! Theyre taking application money from people and leaving them high & dry!! Terrifying!Customer response
01/27/2023
Better Business Bureau:
The business has refunded our money and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
12/19/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I applied to a duplex on December 9th that was listed on their website and never received a contact back as to whether or not it even was viewed or if I got denied or accepted. I have called and left multiple voicemails and text messages and have gotten no response. This LLC is collecting application fees and removing whats listed on their website. Two other people applied with me and they got scammed as well in the situation.Business response
12/19/2022
Our apologies for any lack of communications on your applications. We had multiple people submit applications for this property. This property has been rented out and your applications fees were refunded back to your credit cards today. Should you have any further concerns on this matter please don't hesitate to contact us.
Thank you
Phillip Scott Management and Investments
Customer response
12/19/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
11/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
When I arrived at my new apartment on the first day of my lease (November 5, 2022), the keypad lock to the front door was out of batteries so there was no way I could get inside. It took ********************************* Management 2 days to respond to my emergency request and fix the lock. In the meantime, I had to call a locksmith to let me into my apartment which cost me $426. ********************************* Management refused to reimburse me this amount which is absurd since they gave me a lock which did not open and I would have been stranded outside for 2 days had I not taken action. ********************************* Management is refusing to take responsibility for a mistake they made. I am requesting a reimbursement of the locksmith fee of $426 I paid. It is the responsibility of the building owner to ensure the door has a proper lock installed at the time of the lease start date so that a tenant would be able to enter the apartment.Business response
01/13/2023
We apologize you had a bad experience. What is your address so we can look into this matter for you.Customer response
01/14/2023
Complaint: ********
Hello, my address is **************************************************************************. Let me know if I can answer any additional questions on this matter.I am rejecting this response because: no refund has been provided yet but thank you for responding.
Sincerely,
*********************
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Contact Information
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
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TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
Customer Complaints Summary
15 total complaints in the last 3 years.
5 complaints closed in the last 12 months.