ComplaintsforProfessional Debt Mediation, Inc.

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Called to settle debt with a third party that had hired Professional Debt Mediations to mediate the debt. Professional Debt Mediations has not been able to make contact by phone or email with the original debtor. This debt is causing my family not to obtain housing.

  Business response

  06/11/2024

  We were able to obtain our client's permission on the settlement offer ************************ made. The debt was paid on 6/6/2024 and we have sent her a letter stating so. 

  PDM does not own the debts we collect on and are restricted by law and the contract we have with our respective clients from discounting the debt without the knowledge and consent of our clients. Unfortunately, we are at the mercy of our client in getting their approval. We immediately called and followed up with an email but did not get a response immediately. When we did get the response, we immediately contacted ************************ and resolved the matter. 

• Initial Complaint

  05/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I formally request the immediate deletion and cessation of any collection efforts pertaining to the purported debt associated with Epic Residences, as claimed by PROFESSIONAL DEBT MEDIATION. Upon thorough review, it has become evident that there is no valid contractual agreement between myself and PROFESSIONAL DEBT MEDIATION. Despite repeated requests, they have failed to provide the original contract for verification. Therefore, I assert that I am not liable for the alleged debt of $275 tied to account number #######****. I urge prompt action to rectify this matter by expunging any records or claims related to this unsubstantiated debt from your systems.

  Business response

  06/11/2024

  After discussing **************** complaint with our client, they have agreed to have us close the account. We have submitted a request to the appropriate credit reporting databases to remove the debt from his credit. Please allow ***** days to see this reflected on his actual credit bureau report. 

  We have requested the debt be close due to the fact this was a online application for an apartment and our client did not obtain a copy of the individual's ID to fully validate the debt.

  Customer response

  06/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *************************

   

• Initial Complaint

  05/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I am unaware of the debt. I did not have the opportunity to dispute this debt. I did not receive proper notification. If in fact you believe I received proper notification, please provide certified mail with a receipt with my signature on there, stating that i received it.

  Business response

  05/13/2024

  Our records indicate we closed ****************** account and submitted a request to remove the debt from his credit on 3/22/2024. This usually take ***** days to reflect on his credit report. We will mail him a letter stating the above to the address we have on ************* in ***************** 

  The account was closed based on our conversation with Mr. ***** on 3/12/2024. He stated the debt was fraud. After discussing his claim with our client, they requested the account be closed. 

• Initial Complaint

  03/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This account is in litigation due to non compliance pursuant to my consumer rights and being violated by this debt agency. They have badgered me will not provide proof legally of credit app from their entity or the purchase agreement. I am getting conflicting stories, and they are stalking my credit report , this does not belong to me. They are reporting information that is not true!

  Business response

  04/03/2024

  Please find attached the documentation from our client regarding the debt owed to them by Ms. ****** inclusive of the application she submitted, the charges owed and the contract she signed. Please note the email address on the application is the same as the one listed on this complaint.

  Our client and us are unaware of any legal matter regarding this debt. We would like to ask Ms. ****** to provide her attorney information so we may address the matter. 

  We categorically deny Ms. ******' claim of not providing proof of this debt. In fact, we have sent her verification of the debt on at least three (3) occasions - ******* and ******* via mail and ********* via email per her request. Our letter also advised her we did NOT purchase the debt, instead our attempts to collect the debt owed and placing it on her credit is on behalf of our client. Ms. ****** may feel free to contact the original creditor, Alta Grove Apartments, to verify our agreement and/or to pay the debt. It is also important to note, a Ms. ****** contacted our office on ********* (approximately ****pmET) and made arrangements to pay the debt. We were given ACH information that were unable to be located by her bank. We were again contacted by a Ms. ****** on ********* regarding a potential settlement of the debt. 

  Our client is adamant this debt is owed. If Ms. ****** is interested in resolving the matter, she may feel free to contact is at 888-676-9872. We may be able to assist her in negotiating a lump settlement with our client on her behalf and the removal of the debt from her credit after it is paid.

• Initial Complaint

  03/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not aware of this account. I have reached out to 3 credit bureaus and PROF **** MEDIATION **** to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have PROF **** MEDIATION **** that I have no account with them and 3 credit bureaus can simply remove it from my credit.

  Business response

  03/21/2024

  This complaint is totally unwarranted. ******************** spouse, *************************, filed a complaint regarding this matter on 3/11/2024. This is in regard to a debt for $75 that was placed with us on 8/18/2017. We spoke with **************** and his spouse on more than 10 occasions, in some cases prior to the debt being placed on their credit. On several occasions they stated they would pay the debt and did not do so until 7/14/2022. 

  Our client has already agreed, on his spouse's complaint, to remove the debt from his and her credit. A request was sent to the appropriate credit reporting databases, on 3/11/2024, to so. Please allow ***** days to see this reflected on his actual credit bureau report.

• Initial Complaint

  03/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I am writing to dispute a debt that has been reported twice on all three credit bureaus by Professional Debt Mediation for Core Management/Castle Apartments. On August 31, 2021, I filed a dispute directly with the property management company, but to date, no one has responded to my inquiry. The debt in question amounts to $*****, and I believe it is being inaccurately reported. Core Management/Castle Apartments is overcharging me for items that I should not be responsible for. I only lived at the property for a year and decided to leave due to the numerous issues I experienced during my tenancy, including a persistent roach infestation and significant water damage to my personal belongings caused by pipes blasting. Given the circumstances, I am seeking resolution through the Better Business Bureau (BBB) to address the false misrepresentation of charges that are being reported on my credit profile. I kindly request that this matter be thoroughly investigated and rectified promptly. Thank you for your attention to this matter. I look forward to your prompt response and resolution.

  Business response

  03/20/2024

  Firstly, Ms. *******' debt to our client was entered under the management company, Core Property Management rather than Castle Apartments. When we changed the account to Castle Apartments, both accounts ended up being placed on her credit. We have since sent a request to the appropriate credit reporting databases to remove the account listed under the management company from Ms. ******* credit. This should reflect on her actual credit bureau report within 30-60 days.

  We have discussed Ms. *******' complaint with our client and they are adamant to the fact there is a debt owed to them based on the condition the apartment was left. Ms. ******* has acknowledged there was some damages - responsibility for the carpet, painting. After discussing the matter with our client and in an effort to resolve Ms. ******* complaint, our client has agreed to allow us to split the debt and offer her a lump settlement of $1**5. Based on the payment of the amount the debt will be closed and, after payment is made, they have agreed to allow us remove the debt from her credit. If Ms. ******* would like to accept this offer, she may feel free to contact us at 888-676-9872. Payment can also be made online at www.pdminc.net. Her account number is *********** and the zip code on file is *****. Please be aware it may take 30-60 days after payment is made for it to reflect on her actual credit bureau report.

  We have attached a copy of the documentation from our client with our response.

  Customer response

  03/20/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Will I be provided with a resolution letter stating that the debt will be satisfied?

  Reg****,

  ******** *******

   

• Initial Complaint

  03/08/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  i do no own any money to professional debt mediat.ido not have any contract with professional debt mediat.

  Business response

  03/11/2024

  We will send a separate email with the documentation from our client regarding the debt owed to them by Ms. ******** as the file is too large to be included with this response.

  We acknowledge the fact Ms. ******** does NOT owe us any money nor do we have a contract with her. The debt is owed to the management and owners of Arbor Place Apartments. Our agreement is also with them. It is not uncommon for companies, including the government, to utilize collection and/or credit reporting companies to assist them in recovering debts owed to them. PDM did NOT purchase Ms. B*******'s debt. Our attempts to recover the debt and report it to the credit bureaus is on behalf of our client based on applicable laws. Ms. ******** may feel free to contact the original creditor to verify our agreement and/or to pay the debt. She may also request to see the pictures of the actual damages as our client has listed on file that they do have ones.

  If Ms. ******** is interested in resolving this matter, she may feel free to contact us at 888-676-9872. We may be able to assist her in negotiating a lump settlement with our client on her behalf and the removal of the debt from her credit after it is paid.

  Customer response

  03/13/2024

  Regarding Arbor place they lie putting some one else picture saying it was mine upon leaving the apartment I gave them my ** days notice which I have prove they refuse to do a walk through with me upon my request. I Was never late with my monthly payment.they just did not want to give me back my deposit so they made up this story about me leaving the place unclean. am tired of apartment management refusing to pay back deposit just because they have the upper hand and can do things like this 

  Customer response

  03/14/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:Regarding Arbor place they lie putting some one else picture saying it was mine upon leaving the apartment I gave them my ** days notice which I have prove they refuse to do a walk through with me upon my request. I Was never late with my monthly payment.they just did not want to give me back my deposit so they made up this story about me leaving the place unclean. am tired of apartment management refusing to pay back deposit just because they have the upper hand and can do things like this 

  Regards,

  ****** ********

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They reported a debt account in my name that isn't mine and refused to take it off.

  Business response

  03/11/2024

  We will send an additional email with the documentation from our client regarding the debt owed to them by Ms. ********* as it is too large to send with this response. It will include the charges owed, the application submitted, the contract signed and the IP address and listing of the documents sent to our client from Ms. *********. Our client is adamant this debt is owed and the fact Ms. ********* was a party to the lease contact. They are prepared to provide additional information, if necessary, to validate the cleaning and damages done that had to be fix and/or removed before the apartment was able to be re-rented.

  It is important to note, MS. ********* does NOT owe the debt involved directly to PDM. We are a third-party collection and credit reporting company representing Tribute Verdae Apartments in an attempt to recover the debt owed to them. It is not uncommon for companies, including the government, to utilize companies like ours to assist them in the recovery of debts owed to them. If Mr. ********* is stating she does not owe the debt, we will need something in writing to validate her statement - a release form showing she was released from the contract signed by both the other party to the contract and our client and/or an affidavit of fraud along with a legible copy of a picture ID.  

  If this is an oversight on Ms. *********'s part and she would like to resolve the matter, she may contact us at ************* We may be able to assist her in negotiating a lump settlement with our client on her behalf and the removal of the debt from her credit after it is paid.

  Customer response

  03/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 2*******

  I am rejecting this response because: I was only a Resdient, NOT a lease holder. I had no source of income therefore i could not be added as a lease holder. I have the agreement between ****** and Tribute Verdae which he Signed. 

  Regards,

  Kurstielyn *********

  Business response

  03/12/2024

  Please review the copy of the lease contract we sent via email to the BBB. Ms. ********* is listed as a lease party. She filled out an application and electronically signed the lease. We have also contacted our client and they have verified she is in fact a party to the lease and is equally responsible for the debt owed. A person does not have to have an income to be a party to a lease contract and, in the case of tax credit properties, all parties over the age of 18 have to be a part of the lease contract. Unfortunately, this debt is owed and Ms. ********* is a responsible party.

  Again, if Ms. ********* is interested in resolving the matter, she may feel free to contact us at ************* We may be able to assist her in negotiating a lump settlement or establish a partial payment arrangement until she is able to resolve the balance in full.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am a consumer by law. This is a serious breach of my privacy rights. I am not liable for this alleged debt or account. This company still reporting inaccurate information on my consumer credit report. I don't have any contract with this collection agency "Professional Debt Mediation, Inc.". I have previously requested proof and documentation bearing my signature. I never had any business nor applied for an extension of credit with this company. As per FCRA guidelines reporting this account in my consumer credit report is a collection activity. therefore, you are in violation under ** *** ***** * Collection of extensions of credit Under (a)Whoever knowingly participates in any way, or conspires to do so, in the use of any extortionate means (1)to collect or attempt to collect any extension of credit, or (2)to punish any person for the non-repayment thereof, shall be fined under this title or imprisoned not more than 20 years, or both. Your continued derogatory reporting of this alleged account in my credit report is a form of punishment and hurts my chances of improving my living situation. CORRECT THIS REPORTING IMMEDIATELY. DELETE this account from my credit report. See the attached letter sent to your company.

  Business response

  03/11/2024

  Please find attached the documentation from our client regarding the debt owed to them by *** ***** inclusive of the charges owed, the application submitted, the contract he signed and a copy of the ID he submitted when he applied for the apartment. Our client is adamant to the fact this debt is owed.

  We acknowledge the fact we do NOT have a contract with *** *****. Our agreement is with the management and owners of Bluebonnet Ridge Apartments. It is not uncommon for companies, including the government, to utilize collection and/or credit reporting companies to assist them in recovering debts owed to them. PDM did NOT purchase *** *****'s debt. Our attempts to recover the debt and report it to the credit bureaus is on behalf of our client based on applicable laws. *** ***** may feel free to contact the original creditor to verify our agreement and/or pay the debt. 

  If *** ***** has proof he did pay the rent owed, never under eviction and was released from the contract, please send us documentation. If not, and he is interested in resolving the issue, he may contact us at ************. We may be able to assist him in negotiating a lump settlement with our client on his behalf and the removal of the debt from his credit after it is paid.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ********** ****** I do not have a contract with Professional Debt Mediation, they did not provide me with the original contract as requested.

  Customer response

  03/08/2024

  Letter attached

  Business response

  03/11/2024

  Please find attached the documentation from our client regarding the debt owed to them by *** ******** inclusive of the contract she signed and a copy of the ID she provided when she applied for the ********t. This information was sent to her previously on ******** in response to then dispute she filed with the credit bureaus. Out client has also verified this debt is accurate and owed. We do not show any record of receiving the letter she attached to her complaint.

  We acknowledge the fact we do not have a contract with *** ********. Our agreement is with the management and owners of ********** ***** *********** It is not uncommon for companies, including the government, to utilize collection and/or credit reporting companies to assist them in recovering debts owed to them. PDM did NOT purchase *** ********' debt. Our attempts to recover the debt and report it to the credit bureaus is on behalf of our client in accordance with applicable laws. *** ******** may feel free to contact the original creditor to verify our agreement and/or pay the debt.

  If *** ******** is interested in resolving this matter, she may feel free to contact us at ************. We may be able to assist her in negotiating a lump settlement with our client on her behalf and the removal of the debt from her credit after it is paid.

  Customer response

  03/11/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because I am a consumer by law. This is a serious breach of my privacy rights. I am not liable for this alleged debt or account. This company still reporting inaccurate information on my consumer credit report. I don't have any contract with this collection agency "Professional Debt Mediation, Inc.". I have previously requested proof and documentation bearing my signature. I never had any business nor applied for an extension of credit with this company. As per FCRA guidelines reporting this account in my consumer credit report is a collection activity. therefore, you are in violation under ** *** ***** - Collection of extensions of credit Under (a)Whoever knowingly participates in any way, or conspires to do so, in the use of any extortionate means (1)to collect or attempt to collect any extension of credit, or (2)to punish any person for the non-repayment thereof, shall be fined under this title or imprisoned not more than 20 years, or both. Your continued derogatory reporting of this alleged account in my credit report is a form of punishment and hurts my chances of improving my living situation. CORRECT THIS REPORTING IMMEDIATELY. DELETE this account from my credit report. See the attached letter sent to your company.

  Regards,

  ***** ********

  Business response

  03/12/2024

  We have again included a copy of the documentation from our client, ********** ***** ********ts, as proof of the debt owed to them by *** ******** which includes the contract she signed, the charges owed and her picture ID. If she has a specific dispute as to the debt owed, we would welcome her call to us to discuss her dispute. If the debt is owed, she may contact us as we may be able to assist her in getting lump settlement or establishing an arrangement that fits her financial situation. 

  Again, our agreement is with the management and owners of ********** ***** *********** It is not uncommon for companies to use collection and/or credit reporting companies to assist them in attempting to collect debts owed to them and to place the debt with the credit bureaus on their behalf in accordance with applicable laws. The issue here is the debt owed. Our client has provided proof of a legitimate debt. Again, we would welcome *** ******** providing proof if the debt is not owed, disputed or contacting us or our client to discuss repayment. 

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