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Business Profile

Internet Services

Network Solutions

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Network Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 196 total complaints in the last 3 years.
    • 39 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been locked out of my business *********************************************** January 2025. I have made numerous unsuccessful attempts to comply with Network Solutions updated security policy. Upon reaching out to customer service multiple times, they have asked me for sensitive information beyond what the policy states, including a color copy of my US Passport, despite continuing to pay my domain bill. I recently received a bill dated 3/12/25 for $336.59, which I informed them I wouldn't pay until access to my domain email was resolved. I still have not been able to resolve this issue, and I am looking to BBB for assistance, as my 20-year-old business email has not been working and has affected my business. The irony is that the only way Network Solutions is willing to restore my account is by contacting me through the email account, which they are not allowing me to access.I look forward to hearing from you soon to resolve this matter.Thank you.Sincerely,******* *******

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAVE BEEN DOING BUSINESS WITH NETWORK SOLUTIONS SINCE 2012. THEY HOST MY WEBSITE *********************. I CONTACTED THEM TO MAKE A MINOR CHANGE TO MY WEBSITE: CHANGE MY ***** ADDRESS FROM ***************************** TO **************************** THEY CHANGED THE ***** ADDRESS AND IN SO DOING THE WEBSITE DOES NOT FUNCTION LIKE IT DID BEFORE THEY MESSED WITH IT. I HAVE CALLED NUMEROUS TIMES TO ASK THAT THEY RESTORE MY WEBSITE THE WAY IT WAS BEFORE THEY TOUCHED IT. I GET SOMEONE IN THE PHILLIPINES WHOSE COMMAND OF THE ENGLISH LANGUAGE IS TERRIBLE AND THEY CANNOT PUT ME IN TOUCH WITH SOMEONE IN THE ** THAT SPEAKS GOOD ENGLISH. EACH TIME I CALLED THEY SAID THEY WOULD FIX THE PROBLEM WHICH THEY DID NOT. I HAVE LEFT MESSAGES FOR THEM TO CALL ME AND THEY HAVE NOT RESPONDED. I WANT THEM TO FIX MY WEBSITE THAT THEY DAMAGED.

      Customer Answer

      Date: 03/22/2025

      Network Solutions Customer Support | Regarding your recent ********************** complaint [OEML-2362418]


      Trash
      Search for all messages with label Trash
      Remove label Trash from this conversation



      **************************************************************************** <****************************************************************************>
      Mar 11, 2025, 7:11?AM (11 days ago)



      to me



      This message has been deleted. Restore message










      ********,
       


      This is in regard to your BBB complaint concerning your website. Upon reviewing, I confirm that ********************* is now fully functional. I navigated through all tabs and pages and did not find any issues.

      If you are still experiencing any problems, please let us know the specific details so we can further investigate and assist you. We appreciate your patience and look forward to ensuring everything runs smoothly on your end.
      Kind ******************************************************************************** services are subject to the terms and conditions set forth in our Service Agreement, which you accepted at the time of purchase. Please note, in accordance with our Privacy Policy, we will continue to send you notices and other important information affecting your account or services in order to fulfill our obligations to you.

      2025 by Network Solutions, LLC. All Rights Reserved. ?*************************************************
      Network Solutions is a ?Web?.*************** company.

      Network Solutions and ?Web?.com are registered trademarks of ?Web?.**************. All other registered trademarks herein are the property of their respective owners.

      -- Do not delete or change the following text --
      Security code: ^^4hU60Hslf1l5ASxIzwedAw==^^
      The above code helps us secure your communication.




      One attachment Scanned by Gmail









      ******** Piti <************************************>
      Mar 11, 2025, 11:29?AM (11 days ago)



      to support









      My website had a very good home page that showed a modular home under construction  and you could scroll through the tabs to know who we are. The screenshot you show is old and was not on our current website.


      **** ****

      THIS IS THE RESPONSE I RECEIVED FROM NETWORK SOLUTIONS. IT IS FALSE. THE WEBSITE IS NOT FUNCTIONING THE WAY IT WAS BEFORE THEY DESTROYED IT.

      **** **** 3-22-25

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 14, 2025, I transferred four domain names to Network Solutions. The website stated that the charge for each domain would be $9.99, totaling $39.96. I authorized this amount, but shortly after, four additional charges appeared on my credit card, totaling $163.40. These extra charges were not disclosed during the transaction. Believing my account was compromised, I reported these charges as fraudulent to my credit card company. On January 23, 2025, I contacted Network Solutions to understand why my domains were marked as "inactive." I was informed that the extra charges were for an additional year of registration for each domain. At no point during checkout did I select or authorize additional years. I only agreed to the $9.99 per domain fee for the first year.After explaining this to a Network Solutions representative, an escalation ticket was created. However, the follow-up email stated that my domains would only be activated if I accepted the additional charges. I do not believe it is fair or legal to demand payment for charges that were not authorized.I called again on January 28, 2025, and after a lengthy discussion, the representative informed me that the Escalation Team would waive the extra charges and my domains would be activated within 48 hours. Despite this assurance, my domains remained inactive.After two more calls, including my most recent on February 28, 2025, Network Solutions insists that I must pay these unauthorized charges to activate my domains. I was informed that I could request a refund afterward, but it would be at the discretion of a supervisor, which I find unreliable given the circumstances.Resolution Requested:- Immediate activation of my domains without the unauthorized charges.- Assurance that such practices will not be repeated in the future.I believe these practices are deceptive and unethical, and I am seeking the BBBs assistance in resolving this matter.

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Network Solutions called our Manager ******* ******** and talked him into buying a domain and started charging our credit card $12.11 for 8 months until we canceled our credit card. Usually, a domain is only a one-time charge and it does require a monthly fee. We want to transfer the Domain (******************** from Network Solutions to our provider. I called and emailed Network Solutions more than 6 times regarding the transfer and they told me that they're going to help but they haven't provided any assistance.

    • Initial Complaint

      Date:02/18/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our business closed and company was notified and then they proceed to bill us for another payment and when asked for a refund you get the run around.

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used Network Solutions to host my website. I moved and switched firms a few months ago, so I would like to cancel this ervice as my website is now defunct. The contact information for my login was my business info--address, email, phone etc. As this was a business website. I have the correct login credentials but in order to "verify" my identity I am required to enter a code sent to me. Well I do not have access to the email or phone number on file. Therefore I cannot receive the code--even though I have the correct login credentials. In order to update my address, I need to prove my identity by uploading a picture of my drivers license and providing multiple utility bills. I feel like this is an infringement on my privacy and also I obviously don't have utility bills with my office address on it, as I did not pay the utilities. In the meantime, the recurring $1.99 monthly charge continues, with no way of stopping it. The dollar amount is not important--the fact that I have my login credentials, have tried to verify my identity in good faith and they refuse to work with me is appalling.

    • Initial Complaint

      Date:01/08/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/26/24 I realized that Network Solutions had deleted my website without my request or authorization. When I contacted them they "investigated" and realized they made a mistake and would not be able to recover my website. All of it was gone with no recovery. They had hosted my website for 18 years and without my request and after full payment accidentally deleted it. They offered no help, said there was nothing they could do. My business has had no website since. I am going to have to get a new one built, rewrite all the content and pay for the new site out of pocket.

    • Initial Complaint

      Date:11/16/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** ********Network Solutions currently holds the domain names for our family-run insurance agency located in Worcester, MA. The account is registered under a former employee who has since left the company. Since May, we have made numerous attempts to update the contact person and account owner to myself, **** ********. Despite several calls and reported issues, including direct communication from the former employee, Network Solutions has refused to change the email address to ***************************.In the interim, I have complied with requests to submit personal credentials, including my driver’s license and a utility bill, to verify my identity. However, these efforts have been met with further obstacles, including being directed to a non-functional mailbox for ticket submission. This situation has effectively resulted in Network Solutions holding our domain hostage, thereby preventing us from transferring our domain registration to a competitor and continuing to collect funds from our agency. This constitutes a glaring example of unfair and deceptive business practices.I am urgently requesting that Network Solutions update the email address to *************************** to facilitate the transfer of our domain registration to a legitimate business. After spending over an hour on the phone on November 15, 2024, as a final attempt to resolve this matter, I am now seeking your assistance. As one of the largest domain hosts in the country, the practices exhibited by Network Solutions in this case raise concerns about the potential harm being inflicted on other new businesses.Thank you for your prompt attention to this matter.

    • Initial Complaint

      Date:11/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Network Solutions showed a large banner with a concern about the security of my website (hosted by NetworkSolutions). I clicked the banner to "secure" my website. I accidentally clicked this banner several times and it added services with recurring, autorenewing fees - without activating the solution. When I contacted Network Solutions for a refund, they said no. I received no commercial value or benefit from Network Solutions related to these spurious purchases. This appears to be a deceptive trade practice. I am a fairly tech savvy human and I would imagine many other users fell for this urgent/security-related banner scheme.

    • Initial Complaint

      Date:10/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THE ISSUE BEGAN IN APRIL. AFTER 30 YEARS OF REASONABLY GOOD SERVICE NOW THE ***** ACCOUNT PURGES ALL CONTENT RANDOMLY AND FREQUENTLY. MEANING ALL ***** THAT WAS IN THE IN BOX WAS REMOVED. THE ACCOUNT GETS PURGED NOW ALMOST WEEKLY WITH NO RESOLUTION. I SPOKE TO THE SERVICE PROVIDER SEVERAL TIMES AND WAS TOLD THERE IS A MIGRATION UNDERWAY AND THAT WAS THE REASON HOWEVER . THEY HAVE SWITCHED MY DOMAIN SERVER SEVERAL TIMES AND THE SAME PROBLEM PERSISTS. ALL OF MY ***** IS PURGED FREQUENTLY AND RANDOMLY, THIS SHOULD NEVER HAPPEN. THERE IS PLENTY OF MEMORY SPACE ON THE ACCOUNT AND THERE IS NO PATTERN TO THESE PURGES. THERE IS NO ESCILATION AVENUE AND NO ABILITY TO TALK TO ANYONE WHO CAN RESOLVE THE PROBLEM AND APPARENTLY NO REAL UNDERSTANDING OF THE PROBLEM OR INTEREST IN UNDERSTANDING OR RESOLVING IT. ALL THEY DO IS BANDAID IT BY RELOADING THE ACCOUNT AND SAY IT IS RESOLVED. EACH TIME I CALL IT TAKES ABOUT AN HOUR ON THE PHONE TO GET THE ACCOUNT RELOADED AND IT ONLY RELOADS ABOUT TWO WEEKS. ALL OF MY ***** FROM SPRING, INCLUDING RENEWAL OF LICENSES AND JOB OFFERS ARE PERMANENTLY GONE YET THEY COLLECT FEES FOR ADVANCED SUPPORT PLEASE HELP ME GET SOME RESOLUTION. I HAVE ASKED COUNTLESS TIMES FOR A SENIOR PERSON TO CALL ME TO DISCUSS. WITH NO RESPONSE. I only recorded a few ticket numbers because they just get closed with out resolution any way. E-179260,E176203,i16969204,e168772,i16765145,e91091,e85034,e66191

      Customer Answer

      Date: 10/14/2024

      on Friday 10/11, I received a call from ******* W and executive response specialist with new fold digital. who claimed she sent me a request to talk. Unfortunately she sent this request to the email that gets purged so I never received it. Further she called mid day and my calander was othewhise full. We spoke a bit and agreed she would call me back on Monday 10/14 at 17:30. unfortunately that call never came. 

      I did request an email address to communicate with as I was anticipating exactly this (lack of accountability) when I tried to communicate with the given email, the reply is this account is not monitored. so here I am again with no response no accountability and a paid service that deletes my email. Someone needs to be accountable, and provide resolution. Why do I persist??? I have had this service for 30 years and would really just like it to again work the way it has for that period of time. 

      I am willing to talk to anyone. I believe I entered my phone contact on the original complaint 

    Network Solutions is NOT a BBB Accredited Business.

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