About

Local BBB:

BBB Serving Northeast Florida & The Southeast Atlantic

BBB File Opened:

8/8/2014

Business Started:

3/31/2008

Business Started Locally:

10/18/2011

Business Incorporated:

10/18/2011

Type of Entity:

Corporation

Business Management:

Mr. Edmund McGuinness, Treasurer

Delaney LaRosa, Director

Amy Stone, VP

Additional Information

Refund and Exchange Policy

We want you to be satisfied with your purchase from VidaCura. 

In most cases, if you’re not happy with your order, return it within 30 days for your choice of a refund or exchange.Our return policy applies to most items we sell. If the return is a result of our error, we’ll pay the shipping costs to return it to us and either exchange the item or refund your money including shipping costs; whichever you choose. If you're returning an item for any other reason, we do not refund shipping costs and you'll need to be responsible for the shipping costs back to us. Please read this section and also the return process before returning any item.Non-returnable items

Items that are not returnable
Items where we’re prohibited by law from taking back usually for health or hygenic reasons such as mattresses and certain apparel items.Items that have been used.Deeply discounted, scratch-and-dent, clearance and final sale items (and we’ll say so in the product description).Items that have been made to order or custom-fitted.All CD's and DVD's.Any product missing the serial number or UPC code from the package.Items that have been modified or customized.Gift certificates.

Items subject to a restocking fee
Returned beds, lift chairs, powered and non-powered, lightweight and sport wheelchairs and items that have been used are subject to a restocking fee of 15%. Also, items that are returned without all accessories, instructions and packaging may be subject to additional fees.

Return of promotional and quantity discounted items
If you’re returning items that were part of a combination promotion such as buy-one-get one free or you’re returning a portion of a larger quantity of items whose original purchase qualified you for a quantity discount, the original purchase price will be recalculated on the basis of the items you’re keeping and you will be refunded the difference between what you paid and that new calculated amount.   For example, if we offer bandages for $1.25 each or five for $5.00, you purchase five of them and then decide to return four, your refund would be $3.75.

After 30 days
After thirty days, many of our products are covered by a manufacturer's warranty and they'll repair or replace defective items. For information about a particular manufacturer warranty, check the product page, check the warranty information that came with your product or email us at [email protected].

All returns require an RMA (Return Merchandise Authorization) number before returning to us.

Business Categories

Mobility Scooters, Medical Equipment, Health and Wellness, Hospital Supplies, Wheelchairs, Orthopedic Appliances, Adjustable Beds