Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've *************** *** RENT EARLY & ON TIME DISABLE & WITH MY SON IN THERE APT...Had Too Get A ************************** Which Came ********** Jwb Properties By Law They Had Too Come ********* Alot of thing in here INCLUDING BEING INFESTATION WITH ********************* has Not Been All ************* Every Time Paying Them $733 For ************ ...they Don't send AC VENTS WE PAY FOR & Hasn't Came Out Too Fix what's Making MY JEA HIGHER FOR MONTHS NW ...I HVMT BEEN LIVING IN HERE FOR 6 MONTHS YET & DISABLE GETTING SICK & STRESSING ABOUT WHAT THEY ARE MAKING MORE WORSIER FUE TOO NOT COMING OUT & REALLY DISRESPECTFUL WHEN I CALLED EVERY TIME TOO SEE WHEN THEY ARE COMING OUT TOO PLEASE HELP ******* CHILD THIS IS NOT HOW U TREAT ANY HUMAN THAT PAYS THEM RENT NOT TOOO BE HOMELESS???? $500 ***************** RAT TRAPS AND ETC

  

  Business Response

  Date: 04/11/2025

  To whom it may concern,

  Our Maintenance team has opened 3 work orders to address the pest control issue within this unit.  On 3/11/2025 we opened a building level work order to treat the entire building and sent out our construction services team to repair all of the needed exclusionary work. Our team did not receive any complaints for any of the other residents in the building, but we still treated the entire building for the pest.  Multiple team members have spoken with Ms. **** to explain that the exclusionary work needed was behind the **** unit, not that the **** unit needed to be repaired. On 3/28/2025 after more complaints from Ms. ***** we treated the entire building again and confirmed all units were treated.  Most recently on 4/8/2025 we dispatched another vendor to handle exclusionary work. Multiple teammates have tried to explain the process and work orders to Ms. **** however, she continues to have challenges adhering to the guidance. Ms. ****** complaints are all being addressed to the highest standard. We are actively trying to work with her to get her needs addressed. 

  Customer Answer

  Date: 04/16/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 23181653

  I am rejecting this response because:

  No It Hasn't Yet JWB DOESN'T WANT TO FIX ANYTHING THAT NEEDS DONE

   

  Regards,

  *************

  

  Business Response

  Date: 04/16/2025

  Hello,

  In response to Ms. ***** rejection message of "No It Hasn't Yet JWB DOESN'T WANT TO FIX ANYTHING THAT NEEDS DONE", our company currently has open work order for her unit and appointment is scheduled for today 4/16/2025.   

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a female brindle plot hound and they scanned my dog and it came back as a pit mix. I offered more photos and even vet verification, and the lady denied me. was very impatient as well. Didnt even allow me to show proof completely denied us from any *** housing

  

  Business Response

  Date: 03/18/2025

  Hello,

  Unfortunately, we were unable to locate this consumer in our system, but we can go into detail on our Breed Screening process.  If an applicant provides a photo of a questionable pet, we run the photos through ****** AI.  If it comes back detecting a restricted breed, we allow prospects to provide Vet DNA or Blood records.  If we had the application for "****** Xax" in our system, we would be able to locate if she provided these documents to her leasing agent.  We are happy to look into this issue with the proper information on the applicant. 

• Initial Complaint

  Date:01/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JWB Property Management Services ************ ******* falsely charge me 4085. Twice on my credit report. I didn't live in that property for a year when they changed me. The had no proof of the false thing they changed me for. I sent in proof to all 3 companies and credit bureaus. One charge was removed and now they other needs to be removed.

  

  Business Response

  Date: 01/14/2025

  The residents here moved out in October of 2022. That same month an intent to claim was mailed with a balance to the landlord of $4,058.24.
  There was $6,760.24 worth of physical damages to the property that was discovered after move out and had to be repaired. Per their lease agreement and Florida Statute, *** has 30 days after move out to claim any balance due. Per their lease agreement they are responsible for all physical damages in the property, beyond normal wear and tear, which was charged back accordingly. 
  The resident never reached out to our team to dispute this balance. We would have been happy to discuss and provide proof of the charges. This balance was sent to collections in April 2023, with plenty of time for the resident to dispute between then. 

• Initial Complaint

  Date:10/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023 I rented a home from JWB. Within a month I started having issues with my AC. I have had more than 20 maintenance request in less than 2 years. In June I received a bill for $350 for cleaning the coils and replacing a capacitor. Neither I am responsible for per my lease. For over 4 months I have been ignored and given no logical explanation. Last week I finally received a call from ******** the maintenance manager. She called regarding another invoice that I was disputing. When I asked about the AC invoice her response was that she was not going to explain it because she had listened to recording of prior calls and felt I had been given all information. Which was not true when I disputed the charges and referred to all of the previous issues I had had since I moved In I was told they would research it and call me back. I sent emails every few days for months asking for resolution most of which were never responded to. Her response was in March 2023 I was not billed for a faulty thermostat (1 month after moving in) and in May 2023 I was not billed for a faulty capacitor (3 months after moving in) and then a transformer blowing up shortly after, all of which are in no way my responsibility. Her timeline only validated that I have had issues with the AC since the day I moved in. They do not address any facts that I present in reference to what I am responsible for only that I must pay the invoice. I receive threatening letters weekly with threats of eviction even though this invoice was in dispute. They have also charged $450 in late fees on my rent as they have allocated my payments towards the invoice in dispute, then charge me for late rent and that my rent is not paid in full when in fact it is. getting resolution from them is impossible. And discussing any legitimate factual information is ignored. I am in the process of filing a lawsuit at this point,

  

  Business Response

  Date: 10/18/2024

  We have had several talks with this resident and have tried to explain why the charges were applied to her ledger and she is still not satisfied. We sent her the below timeline of all HVAC work orders with vendor findings that included pictures of the evaporator coils before move in and pictures of coils during each vendor trip.
  

  We had to send 7 day notices due extremely unsanitary living conditions that were reported from vendors refusing to do work until it was cleaned.
  
  Most recently she contacted me to dispute a missed trip fee. I reviewed and it was proven she did in fact miss this appointment as well 3 others that we never charged her for. I waived ½ of the missed trip fee to try and help satisfy her.
  

  Copy of email communication already provided/overview of all maintenance:

  *********,
  Please accept my apologies for the delay in responding to your most recent email. I wanted to take the time to thoroughly review and gather all A/C work orders from the beginning of your lease up to now.
  I understand your concerns about the pull and clean charge and that you feel it may not be justified. However, as you can see from the timeline (see below) of the technician's notes and the pictures, we've been able to waive quite a few charges that would normally have been applied to your ledger. This was done to help minimize your costs throughout the various service calls.
  Unfortunately, as discussed in our previous conversations, the maintenance charge for the pull and clean will remain in place due to the extreme debris buildup that required the service.
  
  I am cc'ing your property manager so they are aware of our discussion and conclusion of the A/C charge dispute.
  Thank you for your understanding!

  
  WO – 072705 (Opened 03/17/2023)
  Issue: Faulty thermostat.
  Action: Technician replaced the thermostat and checked operations.
  Result: System operating properly.
  Charge: No charge to ledger.

  
  WO – 073817 (Opened 04/08/2023)
  Issue: Compressor not activating due to a faulty capacitor.
  Action: Technician replaced the capacitor and checked operations.
  Result: System operating properly.
  Charge: No charge to ledger.

  
  WO – 075356 (Opened 05/11/2023)
  Issue: System failure due to ants damaging the contactor.
  Action: Technician replaced the contactor and advised ant treatment.
  Result: System operating properly.
  Charge: No charge to ledger.

  
  Follow-up (05/15/2023): Maintenance Coordinator emailed about ant infestation and advised resident pest control.
  WO – 078213 (Opened 07/05/2023)
  Issue: Ants damaged the newly installed contactor.
  Action: Technician replaced the damaged contactor and advised treating the area for ants again.
  Result: System operating properly.
  Charge: No charge to ledger.

  
  WO – 080060 (Opened 08/05/2023)
  Issue: Electrical transformer blown, 24V system failure.
  Action: Technician replaced the transformer, installed a new fuse, and fixed wiring. Noted : “the labor charge is for the low voltage short search but also working in terrible conditions. Working and having to walk through dog feces and urine all upstairs and in work area. Extremely loud sewer and ammonia smell due to dog, urine and, feces all over.’’
  Result: System operating properly.
  Notice: 7-day notice issued to address unsanitary living conditions.
  
  WO – 081302 (Opened 08/27/2023)
  Issue: Damaged contactor and defrost control board, dirty coils.
  Action: Technician replaced the contactor and control board, repaired wiring, treated for ants, chemically cleaned the evaporator coil, and recharged the system.
  Result: System operating properly.
  Charge: No charge to ledger.

  
  WO – 095902 (Opened 04/26/2024)
  Issue: Dirty evaporator coil.
  Action: Technician performed a coil pull and clean, cleaned drain line, and replaced the capacitor.
  Result: System operating properly.
  Charge: Charged due to extreme debris found in the coils.

  
  WO – 105450 (Opened 09/05/2024)
  Issue: HVAC not working due to dirty filter and coil (repeat issue).
  Action: Technician noted “may not be working properly is due to an extremely dirty filter and coil. Our technician was on site three months ago doing a pull and clean and due to improper upkeep the coil is clogged once again. Our technician did show the residents' daughter how to pour vinegar down the drain, as well as recommending changing the filter every 2 weeks due to the amount of pets in the home. (filter replaced was provided by the tenant).”
  Result: System operational.
  Charge: No charge to ledger.

   

  Customer Answer

  Date: 10/22/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  Regards,

  ********* *********

  Customer Answer

  Date: 10/22/2024

  Based on their respon 1 month after moving in I was responsible for a thermostat then a month later a capacitor then a transformer? I have has issues with my AC since I moved in, due to poor maintenance prior to me and the unit being old and needing to be replaced per their vendors notes. The reason I refuse to accept their response is because per my lease I am not responsible for any of those items. In regards to the missed appointments, I never admitted to a missed appointment I rescheduled an appointment the day before due to my brother passing away unexpectedly. The other appointment was canceled by JWB see text from their vendor. 

  

  Business Response

  Date: 10/23/2024

  For the 8 work orders here, 6 of them did not result in any charge to the resident. 2 did, because of extreme damage.

  We've gone ahead and waived 2 late fees from this account, as a show of good faith and courtesy to the resident. We will not be removing the maintenance related charges due to the resident caused damage that was identified by our third party licensed and insured vendors.

  Customer Answer

  Date: 10/23/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:

  They have still failed to explain why I would be billed for items that are of my responsibility as a tenant especially after only being there a month when the issues began. Also, the late fees were not waived in good faith they were waived because my rent was not late JWB applied a portion of my rent  to the invoice that was Being disputed and not towards my rent, then charge late fees for unpaid rent. Nothing they have done is in good faith.

  Regards,

  ********* *********

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is corrupt. They have us living in roach and mice infestation. We have mice eating through our bread we have roaches falling from the ceiling while we are sleeping. Our children our sleeping with roaches. They are in our toothbrushes. We have broken smoke detectors and stoves and refrigerators. We have reached out to company they refuse to help us. They keep stalling. The roaches are in the walls. We have sought pest control and nothing works. This company also traps there tenants mostly African American into 2 and three years leases in over price houses. It is digisting.

  

  Business Response

  Date: 06/07/2024

  This resident has lived in the home for over 1 year. Per the lease agreement they signed, pest control is a resident responsibility. They contacted us in May about pest control issues and we let them know this is resident responsibility of a single family home. They said they would contact a company to have the home treated. They reached back out in June and we kindly agreed to do a 1x complimentary treatment but that is not standard practice as again, pest control is resident responsibility. Additionally the work order for their fridge was for a small crack in the plastic that holds the drawers in place, so this is cosmetic and wouldn't be something we'd address. Additionally, we have no mention in our communications with them about smoke detectors. 

  Customer Answer

  Date: 06/17/2024

  JWB Property Management refuses to allow us to break our lease, due to a sickly roach infestation issue, here within our home. There are literally roaches falling from the ceilings, coming through the cracks of the baseboards, within the pantry and cabinets etc…The roaches are constantly within our refrigerator, stove and microwave. We are having to throw our furniture due to the infestation. We’ve been here over 12 months and all that was sent to help us was “one exterminator” that basically said “there’s nothing much that can be done with our home because the house has “nine holes” and a serious electrical issue. He was afraid to even move anything, because he didn’t want to make matters worse. We have constantly being reporting to JWB pleading for help, begging them to move us into another home, but there’s still no hope. We are tried we’ve been fighting these roaches, since the moment we’ve moved in. Me and my husband have small children, and it’s hard to keep socks and slippers on their feet, they still put things in their mouths as well, and my teenager has allergies. We are trying to figure out now, why are we constantly getting sick and it’s the summer time. WHO COUGHS DURING THE SUMMER!!! I’ve never seen a roach infestation like this and honestly it’s scaring me, please help us we need protection.

• Initial Complaint

  Date:03/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called JWB for a issue with flooding in my home in February. Someone came out and unclogged it. I spoke with *** ***** on * different occasions asking for a invoice. I wanted to know the amount of the charges. She never sent a invoice but advised me payment plans are available. I received a * day notice on ********** for a unpaid balance of $***. I was furious. So Icalled and was told it was for the maintenance fees. Spoke with ********* she told me I would not be evicted. I could make payments on it. I told her I could pay $*** per month until it was paid off. She told me she would note my account. For the month of March I had trouble paying the rent with partial payment for the maintenance fees. I contacted ********* on *********** She instructed me how to pay it online. On 0********* I received a three day notice for $******* The balance decreased since I made a payment towards the maintenance. On ********** I received another * day notice for $****** . The amount went up so I contacted ********** She advised me all of a sudden the maintenance fees were $***. She advised me to contact *** ***** for a better explanation. *** ***** reached back out to me. She stated she my maintenance fees totaled up to $***. There email says the call are recorded. I requested for the calls to be pulled. Through my conversations via phone call and email with ********* and Ice the charges were $***. I attached my call logs and email. I have yet to hear back from them.

  

  Business Response

  Date: 04/01/2024

  I do see there are 2 seperate charges on Ms. ********* account. 

  Charge *: $***- work order # ****** septic bill from septic issue on ********; the septic issues on the property were due to baby wipes being flushed, as well as "pads, candy wrappers, plastic gloves, and more". This charge will not be waived. Because the resident has paid a portion, the remaining balance on this charge still due is $***. We are willing to work with the resident for a payment arrangement. 

  Charge 2: $***- work order #****** plumbing bill from septic issue on ********; the plumber was not able to fully unclog the drainage because there was a clog from the outside of the home to the septic. The $*** is the trip and labor from the plumber to try and clear the clog from inside the home. This charge will not be waived. The resident has not paid anything toward this so the full $*** is still due. 

  The resident has also not paid April rent, so the full balance with April rent ($****) and April Resident Benefits Package ($**) and Maintenance Charges ($***+***=**** leaves a total balance of $****.00. 

  I will have the property manager, *********, reach out to the resident! 

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So last Monday the 19th somebody broke into me and my spouse apartment and our lease wasn’t up until the end of march but we left because we don’t feel Safe at all And jwb is not taking it serious enough I want my money back they stole some of our items.

  

  Business Response

  Date: 03/06/2024

  This is resident at *** **** ** * #4. 
  
  There was a break in, and the resident called in and spoke to ******. They had questions related to break lease penalties and their deposit. ***** *poke with them and was informed of their plans to vacate due to not feeling safe. We did send a vendor out to repair the damage from the break in, We offered to change the locks for them but they declined that. We were waiting to confirm that they were for sure moving out, I guess this message serves as that notice that they have vacated?
  
  Our process is that if someone is breaking their lease for any reason other than death or military orders, the lease agreement guides our lease break penalties. While of course break ins and safety concerns are unfortunate, that has never been a reason for us to automatically waive lease break fees or refund a deposit on a property. 
  
  Lease is attached. The lease ends 3/31/2024. This is not our lease, and after reading this lease I don't see anything outlining termination fees, which means at move out, the resident will be responsible for rent through the lease end date (florida statute) and any phyiscal damages to property or other fees owed related to the property. 

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stayed in house *or 4 years was charged over $***** *or move out *ees which I knew nothing about until recently when I was trying to apply *or an apartment. I contacted the company which they have not sent me any photos o* the damage that they’re charging me. I’ve called the collection agency and still nothing.

  

  Business Response

  Date: 03/05/2024

  **** ***** *** ** ************* *L *****
  Moved in 6/2017
  Moved out June 2023
  
  JWB charged the resident $******* because they did not give proper notice be*ore vacating.
  JWB charged the resident $******* *or physical damage to the property.
  The resident’s security deposit on *ile was $******
  So total balance a*ter deposit that was sent to collections was $********
  
  See attached *or intent to claim on deposit, as well as move out photos outlining damages to the property. 
  
  We mailed the intent to claim letter to the resident but it got returned to us. We then reached out via email to the resident on 8/24 and sent a digital copy as well as asked i* they'd like to work out a payment plan. 
  
  They did not respond, so the account was sent to collections on 9/28/2023. 
  
  The resident is welcome to o**er a settlement with the collections company, PDM, which we will review and negotiate. 

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of this complaint is in regards to poor housing commitments on the property managers part, I have been a tenant here for 4 years, the last 2 years had felt like a unfortunate throwing away of money because I can’t get anything fixed, anyone to respond or even act as if my concern is a issue ! I have 4 small kids & have been complaining for months about the deteriorating housing conditions! This business has several property managers that are assigned and abruptly removed so it’s very frustrating in means of getting someone on the phone. I’ve been complaining about the kitchen and bathrooms (I have 2 bathrooms falling apart) walls, flooring & cabinets coming undone trying to see if they could reach out to the actual owners of the property to grant them permission to remove/replace the deteriorating housing but I haven’t had any luck with getting any assistant ! Like I mention before I have small kids and the areas of damage are in their mists. Please help so that this will not be reoccurring for me nor other tenants, I have written reviews as well, still nothing !! Thanks !

  

  Business Response

  Date: 03/01/2024

  In regards to the complaint itself, we have a record of all maintenance requests we have received from this resident and our response to them which I have outlined below for you.  In each case JWB Property Management took care of the request and the owner of the home spent a significant amount of money to ensure that the resident had what they needed.
  
  The most recently reported issue was in December.  It was reported to us that the kitchen sink was leaking from underneath.  This was resolved in 3 days.
  
  Additionally, the resident has called in 10 other work orders in the last 12 months, here is a brief overview of those with the responses and costs associated with them for your full reference.
  Oct 2023- An HVAC issue reported, resident was unresponsive to a maintenance visit request so the work order was closed.
  Oct 2023- An exterior inspection was conducted and we completed a pressure wash of the exterior as well as inspected some siding on the home that seemed to be separating from the home. The owner spent roughly $400 on repairs for these items. 
  Aug 2023- An insurance inspection was conducted and there was an issue with the resident’s washing machine hoses, to which the owner paid $155 to repair.
  Aug 2023- Resident reported issues with cabinets and flooring; the owner paid $160 to make repairs.
  July 2023- An inspection of the property found some minor roof repairs needed and another leak at the kitchen sink, owner spent almost $600 on repairs.
  April 2023- Fridge and freezer was not cooling properly; JWB sent a vendor and upon inspection the fridge and freezer were operating in normal condition so the resident was charged back for this service call for $70
  April 2023- Eyes on stove were reported as not working; we sent a vendor and were able to replace the burner eyes to get this functioning again for the resident. 
  March 2023- Resident called in issues with some gaps in the home so we sent a vendor to complete exclusion work at the property; however, after attempts to schedule and reach resident, they were unresponsive, so we closed this out. 
  March 2023- Resident reported mold and the owner paid almost $700 to remediate. Also paid another $115 to make repairs after the mold remediation.
  
  If there are remaining items to be addressed, the resident is more than welcome to report those to our maintenance team at [email protected] or by calling ************. 
  

• Initial Complaint

  Date:09/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023, We informed our property maintenance team that the AC wasn't cooling the Master bedroom or bathroom. We did all the trouble shooting they suggested and the problem was not resolved. The contractor came out and told us we had the thermostat set at 81 degrees. I explained that the unit wasn't on and the thermostat was showing the house temperature. The contractor told us the the unit was either to small to cool the house or the ducts were damaged or also to small. Apparently he told the maintenance dept. something else. We were charged 175.00. Another issue, After we reported drainage issues, we were told that the problem was because we had cast iron pipes that were falling in on themselves. We complained of our shower backing up and the toilet bubbling, and the sink not draining all in the master bathroom. They sent a contractor out who told us that after the last repair of the pipes the tester was left in the tank and that's what caused the back up. This is an on going issue and yet we can't report it because we will be charged and forced to pay frivolous charges. They have done what they wanted to do all along. Don't report anything. We were told there was to much tissue in the toilet. Once again something was different was told to maintenance and once again we were charged 175.00. There was no way to fight this company, we sent pictures, have email responses and we are still being forced to pay these charges, and told if we don't pay we will be evicted. We have requested higher management to contact us without anyone bothering to do so. We seem to have no rights when it comes to finding a fair resolution.

  

  Business Response

  Date: 09/27/2023

  Attached is the communication and reasoning behind the charges for both the AC and Plumbing issue and both RER's are legit. We will also have a supervisor call the resident and talk through the charges and notes from the vendor. 

  

  Business Response

  Date: 09/27/2023

  Attached is the communication and reasoning behind the charges for both the AC and Plumbing issue and both RER's are legit. We will also have a supervisor call the resident and talk through the charges and notes from the vendor.