Complaints

This profile includes complaints for Fanatics, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fanatics, Inc. has 170 locations, listed below.

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  Fanatics, Inc.

  7215 Financial Way Jacksonville, FL 32256-6853

  
• 

  NHL.com Shop

  810 7th Avenue 18th Floor New York, NY 10019

• 

  TeamStore.com

  P.O. Box 489 Melbourne, FL 32901

• 

  TeamStore.com

  PO Box 100 Melbourne, FL 32902-0100

• 

  Fanatics, Inc.

  289 Bering Ave Etobicoke, ON M8Z 3A5

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a Clemson Checkerboard tailgate tent that was on sale for $200.84 on July 2, 2022, via shop.clemsontigers.com. I was given multiple delivery dates but UPS stated they haven’t received the tent. I contacted them for a status and they said no worries the tent was on its way to UPS. I still didn’t receive the tent so I contacted them again on July 28 and they said they would follow up within 72 hours and apologized and gave me a credit of $14.99 for shipping. I didn’t receive feedback within 72 hours so I contacted them today Aug 2 and they stated that it was out of stock and they would cancel the order. I stated I wanted them to honor the order given it was in stock when I placed the order one month ago. They canceled it and credited my account against my request. I have documents to support the chat discussion if needed.

  Business Response

  Date: 08/10/2022

  ***** ***** ******** *** *** ** ***** ********
   
  Upon receiving this complaint, we reviewed the details regarding the order not being received. The consumer reached out to Fan Services and was unable to receive a timely resolution. We are sincerely sorry for the inconvenience this has caused. We were unsuccessful at reaching the consumer via phone, however, we have emailed the consumer to advise of the following: 
  
  Upon review of the order, we can confirm the original package was delay with being shipped. Once shipped, the package was lost in transit. At this time, the item was out of stock and the only option was for the order to be refunded. A refund was processed on August 2, 2022. We ask the consumer to allow 2-7 business days for the refund to reflect the original form of payment. 
  
  For the inconvenience caused, we have assisted the consumer with replacing the order at a discounted price with free shipping. Once shipped, the consumer will receive an email confirmation with the tracking details.
   
  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. 
   
  If we can be of any further assistance, please don’t hesitate to contact me directly.
   
  Sincerely,
   
  ******** *********
  ********* *** ********* 

  Customer Answer

  Date: 08/10/2022

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. The group has been very attentive.  They also stated they will contact the vendor to ensure the item is shipped as quickly as possible.

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ***** ********
  
  
  

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot get this organization to quit emailing my work email even after multiple 'unsubscribe from marketing emails' link clicks over the last several months (Example link below from email received today from eml.nflshop.com). This has got to stop; I cannot have these distractions while I am working. Work email is for business only.
  
  **************************************************************************************************************************************************************************************************************************************************************************************************

  Business Response

  Date: 08/06/2022

  ***** ****** ******** *** *** ** ***** ********
   
  Upon receiving this complaint, we reviewed the details regarding the consumer still receiving marketing emails after unsubscribing. The consumer reached out to Fan Services and was unable to receive a timely resolution. We are sincerely sorry for the inconvenience this has caused. We were unsuccessful at reaching the consumer via phone, however, we have emailed the consumer to advise of the following:
   
  The email provided did not have any active subscriptions. We also sent the consumer a screenshot and instructions on how to unsubscribe directly within the last email received. 
   
  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers.
   
  If we can be of any further assistance, please don’t hesitate to contact me directly.
   
  Sincerely,
   
  ****** *****
  ********* *** *********

  Customer Answer

  Date: 08/09/2022

  Better Business Bureau: 

  Although I emailed the company back and received no confirmation and although my complaint was precisely due to the instructions that they sent (Excerpt: ...'click Unsubscribe') had already been performed MULTIPLE TIMES with no effect, I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. If further emails come I will see through with another BBB Complaint. 'Unsubscribe' should work the 1st time, every time.

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  ****** ********

  
  

  
  

  
  

   

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended the All Star Game and purchased a defective jacket on 7/19/2022 at 10:09am at a physical store. The jacket was then returned to the store. I was supposed to receive a refund, but Capital One charged me for the refund transaction.
  
  I called Capital One and filed a dispute. They informed me the transaction type sent to them was a purchase and not a refund. I am confused as I have the receipt showing a refund.
  
  In turn, I was charged double and due to a processing error. I would like to receive my original refund of $109.50 and the refund of $109.50 from the error making a total amount due to me of $219.

  Business Response

  Date: 08/06/2022

  Hello ****** and BBB of North Florida,
  
  Upon receiving this complaint, we reviewed the details regarding the double charge and damages for a product at the All-Star game. The consumer reached out to Fan Services and was able to receive a timely resolution. We are sincerely sorry for the inconvenience this has caused. We were successful at reaching the consumer via phone and we have emailed the consumer to advise of the following:
   
  Our office has refunded the transaction in full and provided the fan with the timeframe in which they can expect for it to reflect their original form of payment. 
   
  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers.
   
  If we can be of any further assistance, please don’t hesitate to contact me directly.
  
  ******* Executive Fan Relations
  *************************