Complaints

This profile includes complaints for Vacation Villas at Fantasy World's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Vacation Villas at Fantasy World

  5005 Kyngs Heath Rd. Kissimmee, FL 34746

• 

  Vacation Villas at Fantasy World

  5005 Kyngs Heath Rd Kissimmee, FL 34746-5574

• 

  Vacation Villas at Fantasy World

  1051 Shine Ave Myrtle Beach, SC 29577-1501

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Vacation Villas at Fantasy World regarding my timeshare. My wife, *****, and I are both 87 years old, and she is currently suffering from dementia. We are living on a limited income, and it has become impossible to continue with this timeshare obligation.We have no family or friends willing to take over the timeshare, and selling it is not a viable option. Our only request is to be released from our contract as we can no longer afford it.Given our age and financial struggles, we hope for a mutual resolution that relieves us from this burden. We ask for the Better Business Bureaus assistance in facilitating a fair outcome.Thank you for your time and attention to this matter.

  Business Response

  Date: 04/02/2025

  The Vacation Villas at FantasyWorld Time-****************************** (the **** is the not-for-profit owners' association that collects maintenance fees to administer and maintain the Resort where Mr. ****** and his wife own a week in accordance with the Resort's governing documents and the law.  It operates like any HOA or Condo association.  The *** is NOT a timeshare developer that markets timeshares for sale, employs sales people, and makes a profit selling timeshare weeks. The *** did not sell the ******** their week and did not profit from that transaction. 

  Mr. ****** previously filed a complaint that was closed for lack of his response.  He is now filing another complaint.  Notably, he has not alleged any wrongdoing whatsoever on the part of the ***, none at all.  His sole request is to be "released from his contract".  This is not possible as there is no contract to be released from.

  The Baxters own a deeded interest in real estate (meaning they own real property) located in **************, ********  That property consists of "floating" time usage.  The duty to pay maintenance fees (and the right to use the property) is a covenant running with the land.  In this sense, maintenance fees are like property taxes.  You are required to pay them because you own the property, not because of any contract.  There is no contract the *** can "release".  The only option is for the ******* to transfer ownership of their real estate to some other entity.  The *** could accept a transfer of the deed from the Baxters but in that case, the other ****** owners left behind would have to pay more to make up for the maintenance fees the Baxters were no longer paying.  That would not be fair to them.  The *** is required to act in the best interest of all its owner-members collectively, not any single owner at the expense of the rest of the owners.

  That said, the *** has created several programs to assist owners like the Baxters who wish to divest themselves from ownership.  These programs work in a way that the Baxters' exit would not create an undue financial burden on the remaining owners thus complying with the ***'s duty to act in the best interest of all its owners.  The *** will again reach out to the Baxters with current information about these programs.

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23062915
  
  I am rejecting this response because:

  I am interested in the program mentioned in their response. I want them to provide that information here. Thank you.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 04/08/2025

  Mr. ******:  We're sorry you have declined our attempts to assist you in divesting yourself of your timeshare.  As stated earlier, we did not sell you your timeshare week and we have no duty or responsibility to help you divest yourself of your ownership.  Ultimately, that is your own responsibility.  Our offers to assist you were voluntary on our part.  Nothing in your complaint to the BBB (neither this one nor the prior one) allege any wrongdoing whatsoever on our part.  We are the not-for-profit owners' association.  We haven't done anything wrong. 

  Let me give you an analogy.  Say you bought a house in an ***.  The *** collects assessment fees from all the owners to administer and maintain the *** (the community pool, the clubhouse, the gated entry, etc.).  Say you later regret your purchase.  The house is too far from work.  You don't need that much space since the kids grew up and moved out.  The lawn is too much work.  Instead of trying to sell it yourself (interest rates have gone up and it's hard to sell), you're demanding the *** sell it for you and complaining to the BBB about it.  That doesn't make sense, but that's what you're doing.

  Now you're further demanding we mediate or negotiate with you through the BBB complaint forum.  That's not what this is, that's not how this works.  Again, we haven't done anything wrong.  Our (voluntary) divestment programs exist to help you with your responsibilities.  Those programs aren't administered through the BBB.  You can choose to take advantage of them (as many others have before you), or you can do it yourself by finding someone on your own to sell or gift your week to.  Our (voluntary) divestment programs require confidential information (including your confidential information).  We don't exchange such documents through the BBB complaint forum and that's not subject to negotiation.

  If you are interested in our divestment programs, you can respond to the e-mail that was sent to you.  We will work with you to find a program that suits your needs and situation.  If we do, then we will make agreement with you.  If we later don't do what we promised you we would do, THEN you can file another complaint with the BBB and that would be appropriate at that time.  However, finding the program for you and exchanging the documents and confidential information, that simply isn't appropriate for this forum.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have uploaded my letter of termination

  Business Response

  Date: 02/11/2025

  We are unable to find an owner with the name *******, ******* in our database. Perhaps this person can provide an account number or owner ID we will be happy to respond.

  It is possible that this complaint was sent to the wrong resort.  

  Please advise.

  Thank you.

   

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Fantasy World regarding their consistent lack of response to our numerous communications concerning critical account matters.We recently received a notice from Fantasy World directing us to contact them about potential exit options for our account. Our account is significantly behind, and we are seeking a resolution that includes a mutual release from ownership and a waiver of the outstanding past-due balance. Despite our concerted efforts to convey these requests to Fantasy World, our emails have gone unanswered. Instead, we have only received automated and impersonal notices via mail.The urgency of this situation cannot be overstated. We are in desperate need of Fantasy World's assistance in devising a plan to avoid collections and foreclosure. The continuous lack of communication from their side is exacerbating an already stressful and precarious situation.Given these circumstances, we respectfully request the Better Business Bureau's intervention to facilitate a dialogue with Fantasy World. We hope to find a resolution that is mutually beneficial and prevents further financial distress.Thank you for your attention to this matter and for your assistance in helping resolve this issue promptly.

  Business Response

  Date: 10/08/2024

  Business

  Most Recent Message

  Date Sent: 10/4/2024 2:41:25 PM
  

  We have had numerous conversations with Mr. Pulliam and we have made a reasonable offer which was refused. Mr. Pulliam wants to exit his timeshare at no cost to himself and want his existing delinquency forgiven.  We cannot comply with his requests. 

   

  Thank you.

  Diana Cherveny

   

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22380045
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 10/29/2024 10:33:50 PM
  I have not been contacted by anyone  Vacation Villas at Fantasy World. This is a pure lie. I have called, wrote countless letters to no avail. I have had this for 25 years and only been able to use once. this is a scam.

  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 11/11/2024

  The Vacation Villas at FantasyWorld Time-******************************* (the **** is the not-for-profit owners' association that collects maintenance fees to administer and maintain the Resort where *** ******* owns a week.  It operates like any HOA or Condo association.  The *** is NOT a timeshare developer that markets timeshares for sale, employs sales people, and makes a profit selling timeshare weeks. The *** did not sell *** ******* his week and did not profit from that transaction.  Again, the *** is a not-for-profit organization consisting of all the timeshare owners at *** ********* Resort, including *** ******* himself.  The *** did not sell *** ******* his week and is not in the business of selling timeshare weeks.

  On October 29th, *** ******* claimed that nobody from the *** has contacted him.  This is untrue.  On November 2nd of 2023, *** ******* exchanged e-mails with the ***'s reservations department.  Further e-mails were exchanged on November 7th, November 14th, December 6th, and December 14th, all in 2023.  Then there were more communications between *** ******* and the *** in 2024 beginning on January 11th, again on January 17th.  The *** has tried very hard to communicate the options available to *** ************** The problem is that *** ******* does not like the available options, not that the *** is failing to communicate with him.

  Timeshare ownership isn't for everybody.  It makes sense for people who can plan in advance and request their reservation as early as possible.  It seems *** ******* may not be one of those people and he's blaming the *** even though the *** did not sell him his week.  That's like blaming your HOA because the house you bought isn't in a good school district or is too far from your office.  *** ******* may have made a bad choice for himself in purchasing a timeshare, but it was his choice.  The *** was not involved at all in that transaction.  The *** has fully communicated the divestment options available to *** ******* and all of the Resort owners like *** ******* who make up the ***.  The *** acts in the best interest of all of its owners, not just one.  There is nothing more the *** can offer *** *******.

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22380045
  
  I am rejecting this response because:
  

  I would like to reopen the complaint and respond with the following:

  We appreciate your response regarding the Vacation Villas at FantasyWorld Time-******************************* We understand that the *** is not responsible for the sale of timeshare weeks and functions simply as a not-for-profit association.
  However, we find ourselves in a challenging financial situation and are desperately seeking a resolution to alleviate this burden. We have no other parties to reach out to for assistance, and unfortunately, we lack the financial means to continue managing the associated costs.
  We kindly ask for your understanding and any possible guidance or support the *** might offer in helping us find a viable solution. We are committed to resolving this issue and would greatly appreciate any further assistance you can provide.
  Thank you for your time and consideration.
  Sincerely,
  ******* and ****** *******

  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 12/10/2024

  Ill be happy to reach out to you directly with information about the programs we have available.  You should receive an e-mail from me within the next couple of hours.

  Please reply to me directly with any questions or concerns at *****************************************************************************************************************************.

  Thank you.

  *****

   

• Initial Complaint

  Date:09/05/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint against Vacation Villas at FantasyWorld regarding their lack of response to my timeshare cancellation request. My primary objective is to have my timeshare contract canceled. Despite previously submitting a cancellation request, I have not received any acknowledgment or updates on the progress of my request.I kindly ask Vacation Villas at FantasyWorld to provide me with an update on the status of my timeshare cancellation. It is important for me to understand what progress, if any, is being made and if any further steps are required from my side.I fully understand that there may be specific procedures and guidelines for timeshare cancellations, and I am willing to comply with any necessary documentation or requirements to expedite the process. It is my hope that we can resolve this matter amicably and efficiently.Thank you for your assistance in ensuring that this matter is addressed promptly.

  Business Response

  Date: 09/06/2024

  September 6, 2024
  
  ***** and ***** Fruit
  
  It appears from your complaint that you may misunderstand who the various entities involved in the Vacation Villas at FantasyWorld Resort are.  This all began when one developer created a subdivision consisting of approximately 300 2-story townhomesFantasyWorld Club Villas. Shortly thereafter, a different group, a timeshare developer, came in and purchased (in phases) about 200 of those townhomes and converted them into timeshareVacation Villas at FantasyWorld Timeshare Resort (which is a separate entity from FantasyWorld Club Villas which includes ALL townhomes in the subdivision, including non-timeshares).  It is the timeshare developer that sold timeshare weeks, not us.  People who purchased one of these timeshares are our Owners.  They own a deeded interest in real estate (meaning they own real property) located in **************, *******.
   
  The Vacation Villas at FantasyWorld Time-*******************************, is NOT a timeshare developer, nor are we in the regular business of selling timeshare intervals for profit (we have no marketing power). We do not employ salespeople or closing officers, nor do we receive any of the proceeds from the developers sales to our Owners.  We are entirely separate entities.
   
  We ARE a Florida not-for-profit corporation consisting of all the timeshare owners who own a Vacation Villas at FantasyWorld week. We call ourselves the "*******************" or simply the "Association" for short. The primary purpose of the Association is to collect a maintenance fee from each Owner and then use those fees to operate and maintain the resort (provide reservation, check-in, and check-out services, furnish and equip the townhomes, provide cleaning and maintenance services, pay insurance and taxes,etc.). We are governed by a volunteer Board of Directors elected by the Owners.  Again, this is a not-for-profit organization so all the maintenance fees collected are used to pay the common expenses.
  
  *************** operates much like a condominium or homeowners association.There is a recorded set of governing documents which attach to ownership. These documents create the Association, set forth the Association's and the Owners'rights, duties, and responsibilities, and create the framework for maintaining the resort.  We cant bill some owners and not others.  We must bill all owners.
  
  Please understand that the Association was not involved in marketing or selling this week to you. We have no power to rescind a sales contract or refund a purchase price for a transaction we were not a party to. We do not employ any salespeople and cannot be responsible for the statements they made.
  
  A review of the public records of ************** shows that your week (an Annual Gold) was sold to you in June 2014 by the developer, the ******* Resort *********************** (ORDGI) and that there was also a mortgage (with the same developer).  That isnt us.  It is our understanding that the developer has since gone defunct. 
  
  We understand you want us to take your week.  As previously stated, we have no way to resell your week because we dont do that.  Thus, if we take ownership of your week and you are no longer paying your maintenance fee, then all the remaining owners have to pay extra to make up for it.  That isnt fair to them.  We do have programs where we will take a week, but only in a way that is fair to the remaining owners. Again, we are not the developer who made money selling timeshares.  Were the not-for-profit owners association that simply collects maintenance fees to administer and maintain the resort.

  Customer Answer

  Date: 09/11/2024

   
  Complaint: 22243959
  
  I am rejecting this response because:

  In response to their recent communication in which they mentioned that "we do have programs where we will take a week, but only in a way that is fair to the remaining owners." I would appreciate more details about this program and how it might apply to my situation, as I am requesting to relinquish my timeshare and closing my account. I would like to inquire about any other options or programs they may have available that could help facilitate the process of ending my contract.
  
  Sincerely,
  
  ***** Fruit

  Business Response

  Date: 09/12/2024

  Mr. ****** your account is seriously delinquent for the yearly maintenance fees as well as the outstanding mortgage.  You own deeded property in the State of *******, this is not a club you can resign from. If you would like to offer a settlement, we can submit it to the Board of Directors for approval.  We will send you an account statement to your personal email. 

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22243959
  
  I am rejecting this response because:

  As stated in their response. I'm open for a reasonable settlement. I want them to provide further details about it.
  
  Sincerely,
  
  ***** Fruit

  Business Response

  Date: 09/24/2024

  This particular timeshare week is deeded property, it cannot simply be cancelled. Mr. ***** was emailed with the particulars of his delinquent account and we have not received a direct response.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vacation Villas gave us false information when we bought our timeshare. After paying $20,000.00 we are not able to use our weeks as they said we could.

  Business Response

  Date: 08/05/2024

  Tell us why here...My name is ***************************.  Im the *** manager for Vacation Villas at FantasyWorld.  Your complaint to the BBB regarding your timeshare ownership was sent to the wrong resort.
  
  A cursory review of the public records of **************, *******, shows that on or about March 12,2007 and March 19, 2013, you purchased the timeshare from the original developer, Orlando ********************** ***************** for a week of timeshare located at Vacation Villas at Fantasy World II.
  You can find this document in the Public Records at: *****************************************************
  The property I represent is Vacation Villas at FantasyWorld and is located at **********************  There is an entirely separate property located right next door to us with a very similar sounding name. That property is Vacation Villas at FantasyWorld TWO and is located at ********************** 
  
  The names of the two properties are similar because the same developer created both properties many years ago, but there is no legal relationship between the two properties.  We are separate corporations with separate ownership and separate management.
  
  Your inquiry concerns Vacation Villas at FantasyWorld TWO.  That is not us, I am unable to address your concerns.
  
  This is the website for the property at *********************:  **************************************************************
  This is the phone number for the front desk for that property:  **************
  
  I hope that helps.  If you cant get through to them at the number above, I believe their corporate headquarters is ************************* based in *********, ***
  
  Regards,
  *****
  
  Vacation Villas at FantasyWorld
  ******************************************************************************

• Initial Complaint

  Date:05/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Fantasy World, regarding my timeshare ownership. I am seeking assistance in relinquishing ownership of my timeshare due to financial constraints and misrepresentation of prices and services during the presentation. I have owned this timeshare for several years and have never been afforded the opportunity to use my week. I have paid all my maintenance fees on time and in full. Now I am being given yet another assessment fee for Hurricane *** which I have already foolishly already paid. (*** happened two years ago). Why are they asking for more money, I already paid it once and now they want to get paid again. I have limited financial resources, which makes it impossible for me to afford this timeshare purchase. The prices and services described to me during the presentation were severely misconstrued. I was not given the opportunity to confer with anyone about this purchase. Putting any more money towards this timeshare would be foolish and would only add to my ongoing burden. I kindly request your intervention in this matter to ensure a fair and equitable resolution. I am seeking to be relieved from this timeshare obligation and have the contract terminated. I appreciate your attention to this matter and kindly request that you take prompt action. Your assistance in resolving this ongoing burden will be greatly appreciated. I want monetary compensation for the times that my week was rented out due to my nonuse. I want totally out of this contract!

  Business Response

  Date: 05/23/2024

  Please see attached response to ****************.

• Initial Complaint

  Date:04/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We need to close our timeshare contract due to having to rely on credit cards to fulfill our timeshare payments. Whats caused the biggest issues for my finances is the shift from a dual-income to a single-income household. This change has significantly impacted my financial stability. Weve only utilized the resort twice, and not only did it not meet our expectations, but the flexibility promised in choosing locations has proven challenging and weve never been able to actually vacation where we want. Weve tried reaching out to the resort but unfortunately we havent had any progress in finding common ground to get our account closed. Would there be any way you could help us find a resolution?

  Business Response

  Date: 04/29/2024

  Response is attached.

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vacation Villas at FantasyWorld is a timeshare that takes advantage of age and infirm costing us thousands of dollars. My wife was hit by a drunk driver a few years ago resulting in a head injury, and torn ligaments in her hip and legs. She can no longer drive and needs assistance to walk. She also suffers from degenerative *********** Disease and curvature of the spine. I have had 3 heart attacks narrowly escaping death and now have 5 cardiac stents. I also suffer from arthritis and osteoporosis with a painful pinched nerve in my neck. I have a debilitating digestive condition as well. Our health care expenses and health conditions make it impossible to use the timeshare. The Vacation Villa has refused our written notice of these issues and request to cancel our agreement. Other than drastic bill increases we have not heard from them. Please help us!

  Business Response

  Date: 04/08/2024

  Response is attached.

  Customer Answer

  Date: 04/10/2024

   
  Complaint: 21534961
  
  I am rejecting this response because: We reject the response because our matter is not yet resolved. 
  We would like to receive information regarding the programs you have available, that will allow you to take our week back.
  As mentioned in our previous communication, my wife and I both suffer from health conditions that prevents us from even being able to use the timeshare. This ownership is a huge burden to us and while we don't want to put additional strain on other owners, maintaining this ownership just isn't feasible for us. Please let us give this ownership back to you. Please do anything you can to assist. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/11/2024

  The association offers a Wind down option to relinquish the ownership of the timeshare week.  To terminate immediately the fee is $3320.32 and the maintenance fees must be current.

   

  *****

  Customer Answer

  Date: 04/18/2024

   
  Complaint: 21534961
  
  I am rejecting this response because:*****, 
  I appreciate you providing this information. I am interested in proceeding with this option and would like to know the next steps in order to get this process started. I do have a concern regarding the maintenance fees though. I made a maintenance fee payment back in December to take care of my maintenance fees, however, your company is reflecting that I still owe them. I have documentation showing that I paid you. Are you able to look into this for me? I do not believe that I owe anything additional for maintenance fees. If you are still showing charges on my account, I would appreciate the maintenance fees being waived. We have an exorbitant amount of health expenses on top of our monthly living expenses and anything you can do to assist would be appreciated. Also, considering our experience and our medical and financial hardships, is there anything that can be done regarding the termination fee? Please let us know. Thanks! 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/23/2024

  **************************, you did pay the 2024 maintenance fees.  The balance on your account is the fee for the Special assessment that is not paid.

  Your questions are best responded to directly.  Please provide a phone number where you can be reached. The number we have on file is not valid. 

  Thank you.

  *****

   

   

   

• Initial Complaint

  Date:03/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Fantasy World, regarding my timeshare ownership. I am seeking assistance in relinquishing ownership of my timeshare due to financial constraints and misrepresentation of prices and services during the presentation.I have limited financial resources, which makes it impossible for me to afford this timeshare purchase. The prices and services described to me during the presentation were severely misconstrued. I was alone during the presentation and was not given the opportunity to confer with anyone about this purchase.I have other pressing matters in my life that take precedence over this timeshare, including potential lifelong debt and caring for my mother. Putting any more money towards this timeshare would be foolish and would only add to my ongoing burden.I kindly request your intervention in this matter to ensure a fair and equitable resolution. I am seeking to be relieved from this timeshare obligation and have the contract terminated. I appreciate your attention to this matter and kindly request that you take prompt action. Your assistance in resolving this ongoing burden will be greatly appreciated.

  Business Response

  Date: 03/25/2024

  Please see the attached response.

  Business Response

  Date: 03/25/2024

  Response is attached. Thank you. 

• Initial Complaint

  Date:03/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out to express my deep concerns regarding our timeshare with Vacation Villas at FantasyWorld. My wife, *****, and I are both 87 years old, and she is currently suffering from dementia. We are living on a limited income and are facing financial constraints that make it impossible for us to continue with this timeshare obligation. Our priorities have also shifted due to our circumstances.We kindly request your assistance in terminating this timeshare account mutually. Unfortunately, we do not have any family or friends who are interested in taking over this responsibility, and selling the timeshare is not a viable option for us. The only resolution we are seeking is to be released from our contract with Vacation Villas at FantasyWorld.Given our age and financial situation, it has become increasingly challenging for us to meet the financial obligations associated with the timeshare. We believe that it is in the best interest of both parties to find a solution that relieves us from this burden.We believe that the Better Business Bureau is committed to protecting consumers and promoting fair business practices. We kindly request your intervention in this matter to ensure a fair and equitable resolution. We believe that your involvement will help facilitate a mutually beneficial outcome.We appreciate your attention to this matter and kindly request that you take prompt action. We trust in the Better Business Bureau's commitment to upholding consumer rights and advocating for fairness.

  Business Response

  Date: 03/11/2024

  PLEASE DISREGARD THE PREVIOUS RESPONSE SENT A FEW MINUTES AGO AND REPLACE WITH THIS ONE. THANK YOU.