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Business Profile

Used Car Dealers

Auto Market of Florida, Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Auto Market of Florida, Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Auto Market of Florida, Corp. has 2 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Refusing to release title to automobile that was paid off in November2024. Which has caused me to be unable to use the car as collateral for a much needed loan in the amount of $10,000

      Business Response

      Date: 04/02/2025

      Thank you for reaching out. We want to assure you that this matter has been resolved, and the title for your automobile has been released. If you need any further assistance, please dont hesitate to contact us.

    • Initial Complaint

      Date:01/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I have been calling them since Wednesday of last week trying to move my payment date a week back because my payment cycle has changed. They keep telling me I need two pay stubs and bank statements. I keep telling them the change will take place this payment cycle so I dont have that. I gave them a letter with my supervisor and her supervisor name and email address even phone number. They told me that wasnt enough so even though I dont get paid this billing cycle and need them to switch the payment date so my car payment wont show late they wont do it. No one is calling me back and they disabled my car so I cant get my kids or my husband to work.

      Business Response

      Date: 02/03/2025

      We understand your concern regarding your payment schedule adjustment request. Our policies and procedures are outlined in the contract you signed, which requires specific documentation to process any payment date changes. As part of our standard process, we request two recent pay stubs and bank statements to verify income changes before making any adjustments.
      Since you mentioned that your new pay cycle has not yet begun, we are unable to verify the change at this time. Once you have the required documentation, we would be happy to review your request. Until then, your payment schedule remains as agreed in your contract.
      Regarding your vehicle, please note that account status and payment timeliness determine system functions. If you require assistance with bringing your account current, please contact our team, and we will do our best to help within our policy guidelines.
      If you have any further questions or concerns, we encourage you to reach out to our customer service team directly.

    • Initial Complaint

      Date:12/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A bought a car and within 2 weeks the car had issues. Took it to the garage which was paid for by the dealership. A few days later the car stopped in the street. It had to be towed. So I went to the dealership to return the car because 1) it had been less than a month and 2) the car was malfunctioning to the point where it had to be towed. The car has been returned but the dealership does not want to return the down payment I had made on the vehicle. I also dont want this to affect my credit score. The dealership told me I had to wait 20 days before they remove it from my credits.

      Business Response

      Date: 12/21/2024

      Thank you for sharing your experience with us. We value your feedback and want to clarify a few points regarding your situation.

      As a dealership specializing in pre-owned vehicles, we understand the importance of providing peace of mind to our customers. This is why we offer a warranty of 2 years or ****** miles on all our vehicles. This warranty covers potential repairs and ensures that you are protected should issues arise.

      Regarding the return of the vehicle, we must adhere to policies and financial agreements. When a vehicle is returned, it is considered a voluntary repossession. While this is a customer's choice, it does impact credit scores, as reported by financial institutions. Additionally, per our policy, down payments are non-refundable, even in cases where the vehicle is returned.

      We sincerely regret any inconvenience you've experienced and are here to assist you with any remaining warranty concerns or questions about the vehicle. Please dont hesitate to reach out to us and well do our best to help.

      Thank you for your understanding.

      Customer Answer

      Date: 12/23/2024

       
      Complaint: 22719182

      I am rejecting this response because:

      The email says that it will affect my credit. 
      Sincerely,

      **** Chery 

      Business Response

      Date: 12/24/2024

      Yes , it will absolutely affect your credit .

    • Initial Complaint

      Date:12/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They sold me a car with a spare tire for another car that didn't fit when my wife was stranded at 2 am

      Business Response

      Date: 12/05/2024

      Thank you for your feedback. We understand how frustrating it can be to deal with unexpected issues like this. However, we want to clarify that our company does not promise or provide spare tires as part of the vehicle sale. This policy is outlined in the inspection checklist that you signed at the time of purchase, which our salesperson reviewed with you.

      We encourage all customers to thoroughly review their vehicle during the purchase process and let us know of any concerns at that time. If you have further questions or need assistance, feel free to reach out to our team directly.

    • Initial Complaint

      Date:11/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally complain about my recent experience with Auto Market Florida regarding my car payment and the subsequent disconnection of my vehicle.I have consistently made my car payments, and I was surprised to find that my vehicle was turned off due to an alleged outstanding balance. When I accessed my online payment portal, it clearly indicated that no payment was due. This discrepancy has caused significant inconvenience and confusion.Moreover, I acknowledge my participation in the *** program as per our contract. However, I believe it is unjust for me to be penalized due to the lack of timely updates in my payment portal. I expect accurate and up-to-date information regarding my account to prevent such issues.I request that you investigate this matter promptly and rectify any errors in my account. Additionally, I would appreciate a written response addressing my concerns and outlining the steps you will take to ensure this does not happen again in the future.Thank you for your attention to this matter. I look forward to your prompt response.

      Business Response

      Date: 12/02/2024

      Thank you for reaching out and bringing this matter to our attention. We deeply regret the inconvenience and confusion you experienced due to the disconnection of your vehicle and the discrepancies in the online payment portal. Your concerns are very important to us, and we take them seriously.
      We are currently investigating this issue to identify the cause of the miscommunication regarding your account status and payments. Our preliminary review suggests that there may have been a delay in updating the payment portal, which could have led to the error. Please rest assured that we are working to resolve this issue as quickly as possible.
      Regarding the *** program, we understand your frustration about being penalized for circumstances beyond your control. As part of our investigation, we will review your account details and ensure that all terms of the contract are honored fairly.
      To address your concerns:
      We will verify your payment history and account status to ensure accuracy.
      Any errors found will be rectified immediately.
      We will enhance our systems to ensure that such discrepancies in payment updates do not occur in the future.
      In the meantime, if you have any additional questions or concerns, please do not hesitate to contact us directly.
      We value your business and sincerely apologize for any stress or inconvenience this situation has caused. Thank you for your patience and understanding as we work to address your concerns.

    • Initial Complaint

      Date:11/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Auto Market Florida, Corp. they did not provide me with the original contract as requested. I demand this account be removed from my credit report

      Business Response

      Date: 12/02/2024

      Thank you for reaching out to us. Unfortunately, we have several customers with the same first and last name in our system. To ensure the privacy and accuracy of your account information, we cannot assume your identity or provide documents without additional details.
      Kindly reply to ************************************** with your full name and the last four digits of your Social Security number. This will allow us to locate your account and provide the appropriate response and documents.
      Thank you for your understanding and cooperation. We look forward to assisting you further.

    • Initial Complaint

      Date:09/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Why my car was disabled

      Business Response

      Date: 10/22/2024

      This was already resolved by the finance company 

    • Initial Complaint

      Date:09/14/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a initial deposit on a vehicle of $400. The vehicle was a 2016 ***** 6. This deposit was to hold the vehicle while I gather the other $600. Due to personal reasons, I decided to not move forward with the purchase. I contacted the dealership to get my money back and was told a manager will give me a call. A manager has still not called me. This was all in early August of 2024. I have not signed any paperwork or contract so they can not legally keep this $400 from me. I have called several times and was told that a manager has reached out but no answer. It has been a month and still no response.

      Business Response

      Date: 09/29/2024

      Thank you for reaching out and sharing your concerns. We understand that you are upset about the non-refundable deposit, and we would like to provide some clarification on this matter.

      As per our company policy, which is outlined in the agreement signed at the time of placing the deposit, all deposits are non-refundable. This policy is in place because, once a deposit is made, we take the vehicle off the market and cease offering it for sale to other potential buyers. This ensures that the vehicle is reserved exclusively for you, and it incurs costs for us in terms of holding and preparation.

      While you mentioned not signing any paperwork or contract, we have a firm process in place where this information is communicated to every customer before a deposit is accepted. 

    • Initial Complaint

      Date:08/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Auto Market of Florida sold me a vehicle which is unsafe to drive, bald tires on the inside of front tires, blown cv axles and balljoints and struts. Once I got on the main highway at 60mph the vehicle starting shake and vibrating making cracking noise the total costs of repairs will be close to $1,000 at ********* my store manager can provide invoice work order.

      Business Response

      Date: 09/02/2024

      Thank you for bringing this to our attention. The vehicle you purchased was sold as a 'mechanic special,' which means it was sold 'as is.' We specifically advised **************** to have the vehicle inspected by a mechanic before finalizing the purchase. As a 'mechanic special,' the vehicle was priced accordingly and came without warranties or guarantees. We regret any inconvenience this has caused, but it is important to note that the vehicles condition was disclosed at the time of sale

    • Initial Complaint

      Date:08/15/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have not cleared my title since 6/28/2024

      Business Response

      Date: 08/22/2024

      Thank you for bringing this matter to our attention, and we sincerely apologize for any confusion or inconvenience you may have experienced.
      After reviewing your account, we can confirm that the title for your vehicle was released by our finance company. It is possible that there may be a delay or an issue on the receiving end, such as with the Department of Motor Vehicles or the lienholder. We recommend checking with them to ensure that the release has been processed on their end. Refer to the Attached file for confirmation

       


      Customer Answer

      Date: 09/01/2024

      My problem was resolved thank you for everything 

    Auto Market of Florida, Corp. is NOT a BBB Accredited Business.

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