ComplaintsforAuto Market of Florida, Corp.

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2019 Frontier in June. As soon as I left the lot the check engine light came on and the traction control activated on every turn. Apparently this truck missed the so called detailed "Inspection" they claim todo before offering vehicles for sale.Long story short truck was in shop for 2 weeks when I got it back, the traction issue was fixed but none of the steering wheel control buttons worked, Airbag light was flashing and the check engine light was still on despite them telling me they fixed everything. They blatantly lied and said they fixed the check engine light (Catalyst system) the first time when all they did was reset the light.Dropped the truck off again they had it for over a week, Was told it was ready, Drove over a hour yet again to pick it up and the airbag light is still on. Was told they would send someone to my home to recalibrate it. They now ignore text messages when I ask when he is coming. **************** is horrible. I honestly think that the only reason they fixed most of the issues is because I hounded them so much and left a bad review that I said I would update after they finished.So now my airbag light is still flashing, My gear shift k*** was not installed correctly, the wires for the passenger airbag sensor are spliced together, TPMS light is still on because the sensor is bad (Auto Market installed the tires)Due to the incompetence the service department and the techs have shown while they had it for the first two weeks, I'm not even sure if I should trust any of the repairs.I have nothing good to say for Auto Market of Florida. I recommend everyone looking to purchase a vehicle to run as fast as you can away from this place.They did reimburse me for a payment i made but I had to fight for that to get done.Every issue I have should have been taken care of before the truck was offered for sale. I suffered the effects of their negligence being out of a vehicle for all that time and dealing with the issues it still has.

  Business response

  08/13/2024

  Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the challenges you've faced and the frustration this has caused you. Your experience is important to us, and we're committed to addressing your concerns.

  
  

  We understand that the issues with your 2019 Frontier were numerous, and we regret that they were not fully resolved to your satisfaction in the initial visits. I want to assure you that we have taken significant steps to address the problems you mentioned, including fixing most of the issues, providing a rental reimbursement, and offering an extension on your car payment. These actions were taken as a gesture of goodwill, even though the repairs were not covered under your warranty.

  
  

  We strive to provide the highest level of service, and it is disheartening to hear that you felt let down by our efforts. We acknowledge that communication could have been better, and we apologize for any lapses in responsiveness.

  
  

  If you're still experiencing issues, such as the airbag light, TPMS light, or gear shift ****, we encourage you to schedule an appointment with our service department. We want to make things right, and our team is ready to assist you. Please note that a diagnostic fee of $95 will apply.

  
  

  Thank you for bringing these matters to our attention. We genuinely value your feedback as it helps us improve our services. We hope to regain your trust and provide you with the quality service you deserve.

  Customer response

  08/13/2024

   
  Complaint: 22131682
  
  I am rejecting this response because: Every issue that is wrong with the truck was present when it was purchased and should have been noticed during the " detailed Inspection"  before it was offered for sale, So I am not sure why you would say that you fixed it as a goodwill gesture. When I dropped the truck off and service had it for 2 weeks I was lied to and told that parts were ordered for the catalyst issue when in fact all they did was reset the engine light. Why was I told that the truck was ready when the airbag light was clearly flashing? There is no way the service tech did not notice that when he said the truck was done. Why should I have to pay $95 diagnostic fee to have you fix issues that were caused by your service department? The airbag light and gear shift k*** were not an issue until your guys worked on the truck.    I am usually not one to leave bad reviews, I only did so because I was being ignored by customer service. I would really appreciate if the owner would contact me via email to explain Auto Markets response to my reviews. 

  
  Sincerely,
  
  *******************

  Business response

  08/13/2024

  The final inspection conducted by our Sales team with the new buyer is designed to ensure that the buyer thoroughly verifies the vehicle and acknowledges any issues at that time. If any issues are identified, the Sales team generates an "I Owe You" form, authorizing our service team to address those concerns. In this particular instance, you reviewed and signed the inspection sheet, confirming there were no issues with the vehicle (see attached inspection sheet).
  However, following the purchase, you presented our service team with a list of issues, including cosmetic concerns, and threatened to post negative reviews unless these were addressedreviews which you posted regardless. In an effort to resolve the matter and maintain your satisfaction, our Service Manager agreed to address your concerns, even going beyond our standard policy by providing a reimbursement check for your rental and waiving a car payment. Typically, rental reimbursement is provided to ensure you can continue making vehicle payments, so the waiver of a payment constitutes what we refer to as "double-dipping."
  Given these circumstances, moving forward, we will adhere strictly to our standard procedures and the terms set by the warranty company. This means you will need to pay a $95 diagnostic fee, after which we will inspect the vehicle and coordinate with the warranty company for coverage. Please note that we will not provide any further rental reimbursements or ***** extensions on your car payments.
  
  Best regards,

  Service Director 

  Customer response

  08/13/2024

   
  Complaint: 22131682
  
  Please show me when I threatened to leave a review. I never once threatened to post anything. After I was lied to and ignored I posted a review and said I was giving Auto Market the chance to make it right before I updated the review, Good or Bad.  

  All I want is answers as to why I was lied to and told that issues were being repaired when they actually did not get replaced, They only got replaced due to me questioning it and sending multiple emails. The cosmetic issues were caused by your service department while the truck was in there the first 2 weeks. As per a car fax purchased by me after the fact the Steering Column was replaced by Auto Market in April of 2024, Why was the truck offered for sale with the issues it had with the steering column? I did not test drive the truck but I was told that it went through an extensive inspection process before being offered for sale and that issues within the first 3 months are covered. I am not "Double Dipping" I am simply wanting to be treated fairly. I was sold a truck that was in the shop more than I drove it. I feel I am entitled to more than I received. You reimbursed me $339. the deferred payment was what I requested because I missed out von a lot of overtime at work due to the truck being in the shop so long, All that did was pushed the payment to the end so it's not like I don't have to pay it.

  I don't understand why I will have to pay the $95 fee if I bring the truck back in to have you fix what the service department messed up. 

   

  
  Sincerely,
  
  *******************

  Business response

  08/13/2024

  Please contact our ****************** to schedule an appointment. Per our Service Director, ******, we will waive the diagnostic fee and address the airbag issue and the shift k*** only. However, we will not be providing any rental reimbursements or extensions on payments.
  We also hope that you will consider removing the negative reviews that were posted on various websites.
  

  Customer response

  08/13/2024

   
  Complaint:

  I appreciate the effort into fixing the airbag light and shift k*** as previously promised. However I have an issue with Auto Market not taking any responsibility and acting as if you were doing me a favor by completing the repairs. Stating that they were not even under warranty. When the fact is that the steering column was replaced in April by Auto Market, surprisingly most of the issues had something to do with the steering column. I also have not gotten any explanation as to why I was lied to when I was told the catalyst system was repaired the first time the truck was in the shop when all they did was reset the check engine light again, just like they did before I bought it.
  

  I do  thank you for actually fixing the Catalyst issue the second time.

  Honestly I do not have the tie  to take off work and drive all the way to the dealership to drop the truck off yet again to have repairs made that should have been taken care of when it was in service. At this point I will take the truck to my local ****** dealer and have them repair any existing issues. 

  As for the reviews they were made because I was getting ignored. I have since  deleted the Yelp and ********* the only one remaining is ******* I will consider removing it if I can get an explanation as to why these issues were not fixed prior to sale, why they werent addressed the first time I had the truck in service and why the check engine light was reset instead of lying to me saying that parts were replaced. Basically I just want Auto Market to accept responsibility and not act as if they are doing me a favor. 

  
  
  Sincerely,
  
  *******************

• Initial Complaint

  06/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This place is a nightmare. I bought my car in December 2023. I started having problems with the check engine light in march 2024. I serviced the car at a ******* dealer and then 2 days later the check engine light came back on. I went to get a diagnostic test done and was told I have a vacuum leak and Im having transmission problems. After that, the check engine light would come on and off every couple days. And then I started to have problems with the car accelerating . I called auto market to let them know that the car is giving me so much problems and that I would like to exchange it for another car. I was told someone will call me back. I proceeded to call them every single day until June and no one ever called me back. Not once. I was working out of the state for a couple months so it wasnt possible for me to visit the store until I got time off from work to drive back down to Florida. I called and called and called and I was told the same thing every time. Someone will call you back. I finally was able to get time of work and drive 12 hours back to Florida to visit the store. On 6/14/24 I went to the store to ask about exchanging and I was told that a manager has to be there to sign off the exchange. I was never told this over the phone. So I decided to stay in town until Monday so that a manager can sign off the exchange that Monday 6/17. I went to the front desk and was told the car has to go to service before the exchange so I walk over to service and let them know what the front desk told me. The service manager said I have to make an appt for it to get serviced and there was nothing that he could do until I made an appt. So I drove 12-HOURS for nothing ! All someone had to do was tell me this over the phone during the hundred times I called. It couldve been that simple. They wasted my time and no one even cared. I dont want to do business with them anymore. I want to return the car and be done. I will take my business and money elsewhere.

  Business response

  06/27/2024

  I am writing in response to your recent communication regarding the issues you encountered with your vehicle purchase. I sincerely apologize for any inconvenience caused by the lack of proper information and the subsequent need for you to drive to our office.
  Regarding your vehicle purchase, it is covered under a warranty for 24 months or ****** miles, whichever comes first. For any warranty claims, please contact our dedicated warranty department at ************. They are available Monday through Friday from 11 AM to 7 PM, and on Saturday from 1 PM to 7 PM.
  Unfortunately, we are unable to exchange your vehicle at this time. According to your Retail Installment Agreement, which matures on June 15, 2028, an exchange is not possible. However, we do offer a program that allows you to exchange your vehicle after you have made 24 months of payments, provided the vehicle has ****** miles or less at the time of exchange.
  We understand that vehicles may experience breakdowns and require repairs, which is why we provide a 24-month or ******-mile warranty at no additional charge.
  Thank you for your understanding.

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I honestly did want to come and complain about this company again they are attempting the same thing from last time and its been a over a year since the last complaint I had to do and prove my point . This company is trying to not set up a payment arrangement I have been sick I have submitted documentation behind that and I also have submitted documentation that my child has been sick and I am the one who takes care of him and my child is also autistic. This account manager told me that I have to pay in order to set up an arrangement I dont have any money and also I been informed this company that my pay days have changed I been informed them 9/23/22 and it was to an account manager name ****** and then I have to make a choice with this payment to keep a roof over my childs head or be homeless . I am only a few days behind not even a week yet . This company shuts down your car after one day behind . This company has rude employees this company has been the worst to do any business with this I have regretted my decision ever since I had car troubles after I bought the car I have had this vehicle for almost three years and I have been constantly making payments .

  Business response

  05/16/2024

  I'm sorry to hear about your frustration with our company. We strive to provide excellent service and understand that your situation is challenging, especially with your health and family responsibilities.
  Our policy regarding payment arrangements is designed to ensure fairness to all customers while also maintaining the financial stability of our operations. While reviewing we have verified that you already have an Open promise to pay of $149.94 for the 25th of this month. 

  If you need further assistance please let us know

  Customer response

  05/16/2024

   
  Complaint: 21691037
  
  I am rejecting this response because: this company made me pay 50 that I didnt have I had to beg a person for money to set up an payment arrangement which is very embarrassing and then I have car insurance on my car and they put me in a cpi program and they are charging interest on late payment which I have an arrangement . This company is not right at all . 
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Shop rebuilt motor while truck was still under warranty. Lasted 3 months or so and warranty is up now but the work they did should be warranty and I was told it was but shop doesn't want to pay for repair that is due to improperly repair done or defective parts they used. The story is muck longer I ram out of space to se d all the info in this section online.

  Business response

  04/02/2024

  We regret to inform you that we are unable to locate the customer in our database using the provided information. Despite thorough searches, we were unable to find any matches based on the name, incomplete phone number, or email address provided.
  To ensure that we address the inquiry accurately, could you kindly confirm if the customer might have been associated with a different business or if there are any additional details that could assist us in locating them within our records? Any further information you can provide would be greatly appreciated, allowing us to provide the appropriate response and resolution.
  

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DATE OF TRANSACTION - SEPT 8TH, 2023 I PURCAHSED A USED **** F150 WITH AUTO MARKET OF FLORIDA, THE SAME WEEK THE ***** SHUT OFF ON ME WHILE DRIVING, I CALLED THE DEALER THEY SAID THEY WOULD FIX THE ISSUE, THE ***** WAS IN THEIR POSSESION FOR NEARLY 3 WEEKS "GETTING WORKED ON" , WHEN I DID RECIEVE THE ***** BACK , I WAS DRIVING FROM THE DEALERSHIP ON I4 AND THE ***** JUST RANDOM;LY SHUT OFF WHILE ME AND MY 6 YEAR OLD WAS OCCUPYING THE VEHICLE. I CALLED THE DEALERSHIP AND EXPLAINED TO THEM I FELT THE ***** WAS UNSAFE BEING THAT IT KEEPS SHUTTING OFF WHILE DRIVING ESPECIALLY SINCE THEY HAD IT FOR WEEKS. THE COMPANY IS NOT TRYING TO REFUND MY MONEY BACK EVEN THOUGHT I 'VE BEEN ASKING FOR A REFUND SINCE SEPTEMBER OF 2023. IT TOOK THEM A LITTLE OVER 3 MONTHS TO APPROVE THE ***** THEY FINALLY APPROVED THE **** FOR ANOTHER **** F150 WHICH I HAD TO PUT ANOTHER $1,000 DOWN PAYMENT DOWN, WITH $500 UP FRONT. I PAID THE MONEY AND THE ***** SHUT OFF THE SAME NIGHT LEAVING THE DEALERSHIP. I SENT THE COMPAMY VIDEOS OF THE ***** WHILE I WAS DRIB=VING IT TO SHOW THEM SOMETHING WAS WRONG WIHT IT, AND THE MANAGE CALLED ME 12/20/23 AND TOLD ME I WAS NOT GETTING A REFUND FROM THEM AND NOTHNG IS WRONG WITH THE **** IM SO UPSET BECAUSE IT TOOK ME A LONG TIME TO SAVE UP A DEPOSIT TO FINALLY GET A NEW VEHICLE AND FOR FOUR MONTHS I HAVE BEEN WASTING TIME AND MONEY WITH THIS DEALER. I WOULD ADVISE NO ONE TO DO ANY BUSINESS WITH THEM. ONCE THEY HAVE YOUR MONEY, THEY DONT CARE ABOUT YOU ANY MORE. I AM A SINGLE MOTHER WHO LIVES NEARLY 2 HOURS AWAY FROM THIS DEALERSHIP. I CONSISTENTLY HAVE TO CATCH RIDES TO WORK OR MISS DAYS OF WORK DUE TO NOT HAVING A RELAIBLE VEHICLE. THIS ***** , I HAVE EXHAUSTED ALL OF MY RESOURCES, AND IF ANYONE COULD HELP ME OUT WITH INFORMATION REGARDING THIS SIATUATION AND WHAT I COULD DO. PLEASE FEEL FREE TO REACH OUT. I HAVE GIVEN OVER $4,500 TOO THIS COMPANY, I NEVER MISSED A PAYMENT AND THE ***** TEAM AND REPAIR TEAM IS NO HELP AND ******* WHO ANSWERS THE ***** IS RUDE

  Business response

  12/28/2023

  We appreciate you taking the time to share your experience with us, and we apologize for the inconveniences you have encountered. We take customer feedback seriously, and we are committed to addressing your concerns promptly and professionally.
  First and foremost, we sincerely apologize for the issues you've faced with the **** F150 you purchased from Auto Market of Florida. It is regrettable that you have had such a frustrating experience, and we understand the importance of having a reliable vehicle, especially as a single mother living a considerable distance from our dealership.
  We deeply regret the inconvenience caused by the repeated incidents of the truck shutting off, and we understand the safety concerns you have expressed, particularly with your child in the vehicle. Safety is of utmost importance to us, and we want to assure you that we are actively working to resolve this matter.
  In light of your concerns, we are conducting a thorough review of the situation, including the videos you provided, to identify and rectify any ongoing issues with the vehicle. We understand the gravity of your request for a refund and are committed to finding a resolution that meets your expectations.
  I would like to assure you that your feedback regarding our team members, is being taken seriously. Rude and unhelpful customer service is not reflective of our standards, and we will address this matter internally to ensure a more respectful and helpful communication process.
  We value your business and are committed to making this right. Our customer service team will be reaching out to you promptly to discuss the situation further and explore viable solutions, including options for a replacement vehicle.
  Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards a resolution.

• Initial Complaint

  12/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In July 2023 I purchased a Mazda from Auto Market of Florida. I pay over 600 per month. I paid 2k as a down payment. I came intending to purchase an suv for the biweekly price listed on the website at 23% apr. it was around 130, when I got to finance they presented the vehicle at 260 at 23% apr roughly biweekly which is double what their website advertised. When I brought it up the finance employee said then don’t get the car and said that’s how it is. He wouldn’t budge. I saw the next morning that the vehicle had an egregious amount of mold and brought it back within the 3 day period as I’m allergic to mold. They fought with me for an extended period of time to allow them to clean it and have me keep it. I refused. I switched into a 2013 Cadillac SRX which the check engine light came on in the middle of the test drive and I was assured they would repair it. I have brought my car back in about four times for repairs it now has more issues than it started with, and I requested that I had the car exchanged for another one because I had been informed that they can do, and I have spent over the last two days about six hours having them ineffectively diagnose the car but also the second day I received close to zero communication with anyone. The communication I received from the sales manager was I could not switch my vehicle because the service manager had to approve it, but the service manager told me he cannot approve it because the sales manager had to approve it which I know not to be true. My vehicle is twice the price it was listed as on their website biweekly at the same apr, slams on the brakes on the highway while cruising, struggles to pass from my engine going limp, consumes oil excessively, and vibrates extremely on the highway. I’ve given them plenty of time and opportunities to fix it and every time they have fallen short. Also their account managers are painfully unyielding. While hospitalized they turned off my car and refused to help.

  Business response

  12/14/2023

  Dear Customer,
  I hope this message finds you well. Thank you for sharing your concerns regarding your recent vehicle purchase from Auto Market of Florida. We appreciate the opportunity to address your inquiries and offer clarification on the matters you've raised.
  At Auto Market of Florida, we take pride in delivering a non-pressured and completely transparent marketing and purchase process. Our commitment to transparency is exemplified by the use of an avatar during the loan closing process, ensuring that all details of your contract, including the purchase price, APR, amount financed, and number of payments, are clearly explained. This system employs video recording to capture the customer signing process and prevents skipping through the contract without a comprehensive understanding and acknowledgment. We understand the importance of addressing concerns promptly, and we encourage customers to raise any questions or uncertainties during this critical phase. It is our priority to ensure that each customer feels comfortable with the terms of their purchase and has a clear understanding of the contractual obligations, including warranty coverage.

  Regarding the reported issues with your vehicle, we sincerely apologize for any inconvenience you have experienced. To thoroughly inspect the vehicle and identify any potential concerns, we kindly request that you ensure the vehicle has an adequate amount of gas. This will enable our team to conduct a comprehensive examination and address any issues that may arise. As of this writing, the vehicle was dropped off to our service department with 0 gas, making it impossible to inspect. 
  We acknowledge your request for a vehicle exchange, and while we strive to accommodate our customers to the best of our ability, we must adhere to our established policies. Unfortunately, our 3-day money-back guarantee policy has expired, and a vehicle exchange is not within the current scope of options.
  However, we remain committed to ensuring your satisfaction and would like to extend an offer for our warranty team to inspect the unit thoroughly. This will allow us to address any concerns you may have and work towards a resolution. Please coordinate with our service department to arrange for a convenient time for the inspection.
  Thank you for your understanding, and we look forward to the opportunity to resolve any outstanding issues and provide you with the best possible service.

  Customer response

  12/14/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  I brought the vehicle in for repair for the same issues 3 or 4 times without successful repair. 
  

  I was made aware of the possibility of a vehicle swap and requested it where I was told they would have to look at the vehicle. 
  

  Following that I brought the vehicle to the shop for 3 hours Tuesday and they weren’t able to diagnose the vehicle properly, which is interesting because most concerns are easily spotted. The service manager requested I bring it back again for a better mechanic to look at it.

   

  The following day the communication was so inefficient that for two of the three hours I had no idea what was going on and what next steps were. Then my vehicle was with a mechanic in the shop for an hour after they were going to “get more gas” after the hour they brought it back saying they weren’t able to get more gas and to come back again, I could have put gas in my vehicle upon request but the mechanic said he would ask his manager if he could put gas. It took over 60 minutes to ask for gas from his supervisor, my time isn’t being respected.

  Sincerely,
  
  ****** ******

• Initial Complaint

  06/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This company has gone against terms, clearly stated on a contract that came with initial purchase agreement. Complete negligence towards any resolution on the matter for over three months now. I have a $4000 balance reported to all three credit bureaus in addition to pending litigation from an outside collections agency because of this company’s negligence. The promised coverage has not been received even after all the requirements on the consumers end has been fulfilled. My phone number has been blocked by this company. The management team on site has done absolutely nothing to resolve this issue or take responsibility for their mistakes

  Business response

  06/21/2023

  Thank you for contacting us regarding this issue. However, the customer already made us aware on 06/15/23 of an error in her account. We communicated to her that we would make the necessary corrections, however this could take between 1 to 2 weeks. It has been 6 days since customer contacted us. We understand the customer's frustration and wish we could resolve this in a matter of hours, unfortunately some cases require more time. Since we have spoken to the customer, 1) The litigation process has been closed. 2) A CPI insurance claim has been filed in order to cover the entire balance of her loan and adjust to a $0 balance paid off loan. Once all these adjustments have been made, it may take 30-45 days for this to reflect in her credit bureau. 

  Business response

  06/22/2023

  The customer is supposed to open a CPI claim with the insurance and this was never done to cover the debt forgiveness .

  Customer response

  06/27/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  Yet another act of negligence on the companies end. The CPI claim form and photos of the accident or send as requested on the date of the collision and total loss. Please see the attached email thread.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  06/02/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They sold me a vehicle with a “warranty” the wheel almost fell off driving it home I had to pay out of pocket to get it fixed just to find out the car needs more work than it’s worth they took my deposit and told me no refunds and they won’t fix the car I gave the vehicle back to them and they sold it I want it off my credit report because the dealership is a total scam and try’s to cover up problems to make a vehicle seem ok for the test drive and they say you only have 15 minutes for a test drive once you buy it it’s junk and your stuck paying 600$ per month for a car they can just shut off at any point and leave you stranded hours any from home they don’t care they don’t even answer the phone when you need them worst stealership

  Business response

  06/08/2023

  On June 1rst, we received notice regarding a complaint filed against Auto Market of Florida Corp. through the Better Business Bureau ("BBB"). Auto Market of Florida is committed to providing best in class customer service, so we have thoroughly investigated Mr. ************* complaint and made the following determination. We are so sorry that customer had a negative experience. Our goal is to always provide best in class service with offering a great quality vehicle with great financing options. It appears Mr ***** experienced some mechanical issues, we do offer 24 month or 24K miles with every sold vehicle, however the customer lived about 3 hrs away (170 miles) which made it difficult to schedule a service appointment. We would love to assist the customer and resolve the credit issue. What we can offer is to settle the customer's account, which currently has a charge off amount of $4,384 for 10% of that amount ($438). Please let me us know if this resolution is acceptable and we will gladly expediate the process. Thank you

• Initial Complaint

  04/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a car from this establishment back at the end of October. In the four months since I’ve had the car I’ve only had the car for a total of two months. The first incident happened in Feb and they took 6 weeks to replace my transmission. In the contract there is a page that states that I was entitled to take the vehicle to a mechanic to check the vehicle and I was not allowed too. I was told that the car was in good condition and that it was needed. Then two weeks ago my car tires exploded on the highway due to having old tires placed. After that the car left me on the side of the road and I had to replace all the coils and the spark plugs because they had never been changed in a car that was sold to me at 185k miles. Now the break in the car has an issue and although they claimed they would see the car today I was asked to leave the car overnight for them to run diagnostics again leaving me without a car.

  Business response

  04/06/2023

  ********, thank you for letting us know about the problem you are having with your vehicle , our goal is to provide our customers with reliable vehicles for years to come . We are more than happy to service your vehicle , and the way we can do it in an orderly manner is by creating an appointment . Once you make the appt , you could wait while our technicians check the vehicle or you can also drop it off . We hope that we can better serve you in the future .  

  Business response

  04/10/2023

  We never deny a customer to get a vehicle checked out before a purchase , we actually encourage it to give the customer peace of mind , we also provide a free carfax report . Customer has a 2 year or 24k mile warranty that protects her of major mechanical failures , she can call our service department and request an appointment to bring her car in for inspection .

  Customer response

  04/10/2023

  
  Complaint: ********
  
  I am rejecting this response because: when I brought the car I was told the check was not necessary not that it was advised. According to the reviews I have found online about your establishment what I am saying lines up with the types of vehicles and the quality of coverage provided. The 24 month/ 24k warranty is worth nothing if you people keep delaying repairs in order to get past the 2 year mark. I have brought in the car several times and the issues continue. Your response is redundant and only shows that you have no records and or reasons not to be up keeping your side of the bargain. I have continuously asked for the records indicating what repairs were done to the car for my records and all I received were the records for the change of the transmission. At this point the company is just trying to spin circles around their breach of contract. I expect to be fully reimbursed for every issues that we have had with the car and has not been taken care off.

  ******** *******

• Initial Complaint

  11/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business and it finance company that it claims it uses does not go by its contract they have change what they are suppose to go by when it comes to making payments and how it should be handled I have been lied to I read my contact and this company sold me a car which I complained in the beginning about the lights and then complained nothing was done about them . Then when making payment I have made my payments with no problems until now and I have complained about my account manager have ask to speak with someone higher up was told there is no one I could speak to and there is no one higher up . Yesterday I looked at my contract again they are not following what they say and the only thing I'm asking in for a extention for my payment .

  Business response

  12/14/2022

  On Nov 18th we received a complain from Mrs ***** on the BBB platform. We take complains very seriously and strive to resolve them. On Dec 9th our Collections Supervisor; ************************* AMF Financial Group's Representative contacted Mrs ***** She explained there was a personal hardship and needed to set up a promise to pay at a later date, which at the time was denied since she did not provide proof of hardship. On Dec 9th customer provided proof of hardship and we were able to come into an agreement with the customer by extending the next Payment due on 12/16/2022.

  Customer response

  12/15/2022

  ***Document Attached***
  Here is the proof that they received the hardship document on 11/17/22 please do not respond saying I never provided proof . I also accepted the agreement on 12/14 from them .
  See Attachment/File: E25D044B-8D6D-42C0-9088-1D8AAF2469CE.png

  Customer response

  12/15/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The dates are false and auto market of Florida just got in contact with me . A couple days ago by email I have my email and I noted my calls with this company please be accurate and confirm the correct dates and please do not falsify and documents stating something else . I have proof of calls and e-mails sent with time stamped. If proof needs to be provided I can submit it .

  Business response

  12/19/2022

  The account is current, our records indicate the extension was processed on 12-14-2022 for the payment due on 12-16-2022. Please see attached.
  See Attachment/File: ******.pdf

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