Business ProfileforAAA Travel

Original booking of Trip in November 2019 Trip booked to Paris and London for May 2020 Trip cancelled due to Covid. Refund not offered blamed on destination travel agency Avant. Told we had to accept voucher but have never been sent any paperwork in regards to it. On going covid has prevented any re-booking of trip. Told Airline tickets not refundable Spoke to Airlines direct who stated that refund of Airfare given to AAA Attempted to talk to Avant they will not speak to public Attempted to present to upper management they said their hands were tied. I asked them about the Trip Warranty I purchased and that was refunded back to me unannounced Can not contact local office in Leesburg, Florida they are Always closed or have called and waited multiple times for hours only to be hung up on. Called main AAA to end up getting sent back to Leesburg office to leave message. Have talked multiple times to Agency. Still don't know where my $7000 is. After this many years I am not Financially able to even take a trip and do not have any vacation time with my company so even if I could take a trip it would be leaving work without pay and possibly losing my job. Left another message today but they are not good at calling back. Gave an email on the voicemail but could not understand it. Trying to make another appointment which is going to cost me money to take time off work. I thought AAA was supposed to help people. Have attempted to resolve through the years that is why I have refrained from filing with the BBB but I don't see an end to this.