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Business Profile

Auto Detailing

All American Mobile Detailing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

This profile includes complaints for All American Mobile Detailing's headquarters and its corporate-owned locations. To view all corporate locations, see

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All American Mobile Detailing has 2 locations, listed below.

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    Customer Complaints Summary

    • 582 total complaints in the last 3 years.
    • 121 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Worked for this horrible company, they still havent paid me my last check. they actively tell employees if there is an upset customer or someone requesting a refund to just transfer them to an endless queue that never gets answered. Owner is a POS, doesnt communicate, Discriminates within the company. STAY AWAY FROM THIS BUSINESS

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 23, 2023, I spoke with a male representative from All American Mobile Detailing in ******* asking for a quote to fully detail my wifes vehicle in ************* for Christmas present. The representative said they worked with companies located in ************* who could detail her vehicle so I purchased a gift certificate for $199 via credit card. For the last several months, Ive tried to contact someone from All American Mobile Detailing to set up an appointment, but have not heard back from anyone. After further research, I realized the phone number is disconnected and there is no viable email address. It appears the business is no longer in existence. I am asking for a refund. Thank you!

    • Initial Complaint

      Date:10/02/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I worked remotely for this company for $160 / day and they have not paid me I worked for them in February 2024 I am not at risk of loosing my house due to being behind and no contact from them

    • Initial Complaint

      Date:09/23/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased and scheduled an at-home mobile detailing for my truck. I paid through their website. When my appointment date arrived and no one showed, I called the number I received in the confirmation text. I also emailed the address found on the website. After many attempts, I received no response. I filed a complaint at BBB. The company responded to the complaint, apologizing, saying they were new ownership, and offering a gift card for the full value to schedule a new detail. I stupidly fell for it. I tried to use the gift card voucher emailed to me (attached) and the links are disabled and so is the website. Scammed again.

    • Initial Complaint

      Date:09/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled an appointment for car wash/detailing for 05/17/24 but no one came. I reported the issue an hour later. Two weeks later I called the company again because I did not receive a refund and they said a refund request was never made. I called again in two weeks and was told I was in the system for a refund. I call every few weeks and no one answers - just a recording that Im number one in the queue.

    • Initial Complaint

      Date:09/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The nature of the dispute is I was promised a service that I never received I had never received my payment

    • Initial Complaint

      Date:09/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Feb 2024 I made an appointment to have my car detailed by All American Mobile Detailing. The appointment was for March. The company took a credit card number and charged my card right away, even though the appointment was not for another 6 weeks. I then had to cancel the appointment, which I did about 2 weeks BEFORE the appointment. However, I did not get any of my money back. I called the company three times, each time I spoke to someone and they promised that the money would be refunded. To date, 7 months later, I still have not received my refund. When I try to call the company, I have been put on hold for a couple of hours.I would like my money refunded.

    • Initial Complaint

      Date:09/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled to get my car detailed on April 9th 2024. The cost was approximately $300. Their representative came out and started to clean and wax the car. It was clear the person they sent out had little to no experience in waxing a car. They put the wax on the car but never buffed it off. I had to instruct the person what had to be done. I called All American Mobile Detailing and explained the issue and we worked out a settlement where they were going to refund the value of the wax job. I agreed to pay for the work done cleaning the inside of the car. I was supposed to receive the refund within 2 weeks. I still haven't received the refund despite calling multiple times, each time I was told the payment would be processed that week. I continued to try calling now and am stuck on hold and never get talk to someone. I'm just looking for the money they agreed to refund me $97.89. I have the email that defines the settlement we agreed to. Thank you.

    • Initial Complaint

      Date:09/05/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a scam and there are reports of this company changing their company name whenever they are caught. They are scamming customers and their employees. This is a link to them being caught on the news but they keep changing their company name to keep the scam going ********************************************************************************************************************************************************************** . I did a job interview with someone from the company and told him that his company was on the news for their scam and he lied and acted confused. It appears that he shut his website down which is ******************************************************** once mentioning that he was a scam. This website link will take to others complaining about his company. *************************************************************************************************** . In the comments on that website users claim ******************************************************** has scammed under the names: All-American Mobile Detailing / AAMD Buff's Mobile Detailing Poseidons Boat Detailing LLC Top Notch Detailing / TN Detailing Mobile Detailing Brothers Detailing *********** They scam on ********** and may be scamming under other names.

    • Initial Complaint

      Date:08/30/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/04/2024 - Company was paid $1,491.62 to detail 2 Shuttle Buses. They never came out to do the service. I cannot contact them over the phone as they never answer. I tried filing a chargeback and they rebilled the card.

    All American Mobile Detailing is NOT a BBB Accredited Business.

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