Business Profile
Nursing School
Capscare Academy for Healthcare EducationThis business is NOT BBB Accredited.
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Complaint Details
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Initial Complaint
11/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I completed a remedial course and with the remedial course I have 3 tries for the *****. The board has requested the remedial completion for me to take my exam, I have 1 more try and this company refuses to send my completion to the ****. Ive emailed called and explain that the board is accusing me of never taking a remedial course and they will not help me rectify this situation and sit again. I have to now do another remedial course and pay all over for an issue that can simply be rectified by sending my completion to the boardInitial Complaint
09/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Transcript not sent as requested since April, also have called and emailed several times I am now blocked by the program administratorInitial Complaint
08/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Over the past two months, I have made multiple requests for my transcript from Capscare Academy for Healthcare Education, yet I have received no response. Despite following all recommended procedures, including requesting through Parchment and sending over six emails, my transcript has not been sent to ***********************, which is urgently needed for my *** program enrollment.My initial transcript request was made more than two months ago. Since then, I have repeatedly reached out via email and phone calls, as well as through Parchment, but Capscare has failed to respond or take any action. This continued lack of response and fulfillment of my transcript request is severely affecting my academic progress and future career plans.Here is a summary of my efforts:May 31, 5:42 PM: I requested my transcript through Parchment by following the instructions on the Capscare website, but Parchment indicated they had not received it from Capscare. I asked for the transcript to be sent over to Parchment so that I could receive it both electronically and by mail. --July 3, 7:00 AM: I requested my transcript through Parchment multiple times, but Parchment indicated they had not received it from Capscare. Additionally, ****** University requested it directly but also received no response.--July 4, 12:38 PM: I followed all the advice provided, including calling Capscare and emailing specific addresses *************************************** **************************************************), but still received no response. I expressed my frustration and urgency due to the upcoming enrollment deadline.--July 25, 9:24 AM: I reiterated that my transcript had not been received, despite daily calls from *********************** regarding its status. I mentioned the possibility of legal action if the issue remains unresolved.This delay is not only causing significant stress but is also jeopardizing my enrollment in the *** program at ***********************. I urgently need this transcript to move forward with my education.Initial Complaint
04/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I'm a graduate from Capscare Academy for *********** Education ******* as a Registered Nurse (RN) however I just recently passed my NCLEX exam February 2024. I am still waiting for transcripts.I live in ********** and need to endorse my license. I contacted the school for transcripts and I was told to submit my request through PARCHMENT site, which I did and made all fees required. My initial request was on 02/29 then submitted 3 more request on the parchment site on 03/18.I was told after 4 weeks of constantly reaching out to nursing director who intend asked me to reach out to the education departments head Mrs. ****** through email at **************************************************. She Mrs. ****** asked me to call the school's answering service and ask for them to submit the request for a transcript by creating a ticket to the transcripts department which i did. They also advised i email the transcripts department at [email protected] these 8 weeks ordeal, the answering service *****************) often answered my call to tell me sorry no updates on your request, call next Thursday. I was to check only once a week on Thursdays per their instructions because the transcripts department apparently works only on Thursdays. I have spoken and exchanged emails and text messages with the Director of Nursing *********************** *****************) and she will always refer me to Mrs. ****** who wouldn't respond to my emails nor the transcript department respond to my emails. I had asked them on several occasion if i owe the school any fees but no response received from them. I am supposed to be working in ********** as an RN but i can't because my school has refused to send my transcripts to **************** and to me. I have no certificate from the school proving i attended school there though i have passed my board.All I need is to move on with my live, my family is going through so much as a result of this. Please help me, I don't even want to think race is involve in this.Initial Complaint
04/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am LPN to ADN graduate. I requested for my transcripts and diploma on 1/5/2024and 1/14/2024 to myself and ******************. No respond and this is holding me up on my admission and taking classes. Again they refused to send my transcript to DC board of nursing for endorsement Please I need help.Initial Complaint
04/10/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
My wife *********************** went to school at Capscare. It's a online nursing school in *******. She is finished with everything and up to date on all payments. For some reason the school is holding her and others transcripts hostage. She has been asking for her transcripts for well over 6 months and the school has not sent them. She is losing money due to her passing her boards and the employers needing to see her transcripts. We are seeking law hep to file a class action lawsuit with her and others due to the loss of pay, because the school will not send their transcripts to the places they need to go. Therefore, they are being denied jobs because they can't show their transcripts. This is our last ditch effort before finalize with an attorney to file the lawsuit.Initial Complaint
03/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have called capscare on numerous times to get my official transcript, they told me to go on their site, and apply to parchment, which I have done twice now, still havent gotten my transcript. Parchment had to cancel the first one, because capscare did not reach out to them, so I could get my transcript. All I want from them is my transcript, that is it!Initial Complaint
03/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I attended this school completed my RN program passed my boards the school will not release my transcript so I can attend my BSN program. I requested my transcript on 12/15 and was told they would be releasing transcript on that Monday then when I tried to reach out to them on Monday I was told they were on vacation when I finally looked at the website the vacation period did not start until December 22 to January 9 th. Fast forward while at work today January 9th Ive called multiple times no response, no response or to my emails either Im just so overwhelmed I want to get my transcript and move forward. Ive been reaching out to get my cap gown and other items purchased for over one year the staff have been giving me the run around keep asking me my size or saying they have a new company their using but never sent anything then when I asked can I have a refund the staff stated they dont give refunds only school credit but how will I use it . I cant get a refund through my bank because it was last year I was told Id have to take them to court. Update 3/6/23 Hello my name is ******************************* for RN student I graduated class of 2022 I passed my Nclex December 14 2023 I requested transcripts to go to ****************** and *** for the RN to BSN program on 2/14 the transcript of another student was submitted to not mines the transcript for *** was never submitted through parchment yet tried reaching out to the school no responseInitial Complaint
02/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am a graduate of capscare academy as a Registered Nurse from their LPN to RN program of 2023,and I have been trying for a very long time to get my Diploma. I have called continuously until the **** was so rude she hung up on me and blocked my number. All I am asking for is my diploma. All monies have been paid in full. I have passed my RN NCLEX. I keep getting the run around I purchased my diploma in old app and I also purchased it on parchment website still no results. All I want is my diploma iris delaying my progress to get jobs and further my education. All I want is my diploma when I receive it I will not contact capscare again but i am going to keep on calling until I receive it. Sincerely *********************** *************** Graduate class ofJune 2023Initial Complaint
02/14/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
This school has received multiple complaints that concur with mines. They are not honest nor transparent about their current standing with the State Boards of Nursing. Yet, they continue to enroll students and collect money. If they know that students outside of ******* Will Not Be able to receive licensure to work where they reside due to their status, why aren't they rendering this information prior to accepting money. Then, after you dedicate and exert yourself to finish school, and pass the ****** Capscare REFUSE to release your transcript, WHY?? Inaddition, they don't answer the phones, or respond to emails!! This is disrespectful, disregarding and heart wrenching! How are they getting away with this?? All of your joy is being stripped away from you, and they show No Remorse. I am literally in tears, what do I do with a license for a RN, that I can't use in the state where I have lived all of my life?
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Customer Complaints Summary
21 total complaints in the last 3 years.
12 complaints closed in the last 12 months.
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