Business ProfileforJenkins Nissan, Inc.

Date of transaction: 1/25/2024 Amount: $289.86 Issue: Refusal of reimbursement of new part ordered and not used.*Need a refund immediately*No resolution: Service person ******************- Floor Manager, *******- Shop ************************- Service Manager.None apologized and brushed it off to the next person. I was charged $289.86 to install a new glove box- that in the end didnt work and i left ****** NISSAN with my original glove department box.I was told the old glove box could NOT be repaired (it wasnt closing) and a new part was needed to be ordered. I inspected the supposedly new (looked used) glove compartment when all was done, and it was not closing properly. The tech tried it himself to prove my point. I asked for the old glove compartment box and for the technician to try the original old glove box and he snapped it on perfectly fine! NO TOOLS NEEDED!!!Im asking for a reimbursement. Its unfair, unethical for me to pay for a glove compartment that, ONE: should have never been ordered in the first place TWO: I shouldnt have to pay for a mistake I didnt make. THREE: I left the dealership with my original part and they kept the new part.On top of that.. i waited THREE hours (with an appointment) . I walked outside and asked ***- the person who serviced meit had been 3 hours, how much longer!?! NO ONE HAD SERVICED THE *** YET!!!! The time before was the same. With an appointment waited 3 hours for an oil change.I work hard for my money and i dont have a problem paying for a service when its deserving. BUT this time its unfair, unjust, and a scam. Making me think the time before being charged $1500 for my AC was a scam too and i was serviced by *****. I would like THAT to be investigated too!!