Business ProfileforAll-Tech Transmissions Inc

I was not given complete information in order to make a decision about whether or not to use this shop for my transmission rebuild. They implied it would be done in 4-5 days but it was two and a half weeks later before it was done. Then it took over 3 hours for payment of services to be processed due to seeming incompetence of staff. They also lost my bank card while i was waiting for them to process my payment. I asked mark if he was the owner and he told me that he didnt even work there full time and then proceeded to tell me about some other business venture he was a part of. I asked for the owner of the shops name and contact information and mark told me he doesnt have contact information because the owner "lives out of the country". I continued to press him for contact information and was given no names or numbers. Kelly who was "processing" my payments and who lost my bank card, seemed to have cognitive difficulties as she was hard to follow in conversation and often times made statements that did not make any rational sense. I regretably involved the cops just trying to find out what my rights were because they had kept my vehicle for so much longer than they said they would and the payment processing was taking literal hours and i was very nearly in heat exhaustion bc the sun and lack of a/c in their front office after 3 hours of waiting was starting to make me sick. As a former substance abuse counselor i suspected cognitive issues could have been attributed to drug use or perhaps mental health issues/traumatic brain injury? I dont know what problems these folks are navigating in their lives and i have compassion for whatever it is they are going through but i believe they have no business operating their shop the way that they do and i hope to warn and discourage the rest of the community to go anywhere else but here for their work. I am also concerned about the quality of my transmission considering how challenging it was for them to run my payments.