Reviews

This profile includes reviews for AM Used Auto Parts's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AM Used Auto Parts has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AM Used Auto Parts

  7526 Lithia Pinecrest Rd Lithia, FL 33547-1888

• 

  AM Used Auto Parts

  10901 S US Highway 41 Gibsonton, FL 33534-4711

• 

  AM Used Auto Parts

  PO Box 1430 Riverview, FL 33568-1430

• 

  AM Used Auto Parts

  3601 N 15th St Tampa, FL 33605-1105

Review Details

• Review fromAngela E

  Date: 03/27/2025

  1 star
  The engine we received was in terrible shape. As is stated in other reviews here, it looks like it was shipped straight from a junkyard. It was received on a broken pallet with loose wires and plastic wrap holding it down. Since receiving the engine, we have been in consistent contact with the company who has shown no inclination to make things right beyond waiting for us to replace everything broken so we can verify the installed engine doesn't work. Internal parts started failing as soon as we started hooking the engine up. This engine has an internal water pump which immediately started leaking. Although not typically covered, we were initially told that they would cover it because it is internal. However, the company has since refused to cover anything. Now, after also finding a broken timing chain guide, the warranty person said that if I send a compression test showing the engine is bad, they will replace it. My concern is that we will get another product of similar quality after waiting a month for it to arrive. Problems so far: 1.On arrival, cables holding the engine to the pallet were extremely loose, allowing the engine to shift and break through the pallet. 2.Valve covers were broken. The electrical plug to the *** solenoid on one side is broken off, and the one on the other side is loose. Excessive oil inside spark plug holes when ignition coils were removed for inspection.3.Port on the back of the inake manifold was broken, indicating impact or abrasion during shipping.4.Oil filter bypass appears to have been leaking for a long period. Oil filter housing is leaking oil. Oil pressure sender is broken off in the engine block. 5.Throttle body had excessive dirt and a large amount of corrosion as if it had been sitting in weather for a long period of time.These defects are not covered under warranty, but they indicate that we were sent a product of lower quality than promisedwhich was shipped with no care taken in the preparation.

• Review fromThomas P

  Date: 03/19/2025

  1 star
  We ordered a motor and it was supposed to be complete and it is missing the starter and alternator. Plus the wiring is all cut so we have to use ours. I guess it is a good thing all these items are still good on the motor that we have to replace. Our order was misplaced so we ended up waiting 2 extra weeks before we got our motor. When I called to find out if our motor was on the way that was when we found out about the first mistake. The person I talked to was good on that one. Then I got an email saying that they found one and it was on the way. Then the paperwork was misplaced again. Well it had been awhile since I'd heard anything from them so I called again. I told the person that this is the second time and he said the first time and said no. He hung up on me. So what was supposed to be 3 weeks ended up being 33 days. It was shipped on a pallet with nothing under it and barely covered over. Not at all happy with customer service or quality of product.

• Review fromTony H

  Date: 03/13/2025

  1 star
  My name is **** ******. I ordered a transmission from this company for my Acura MDX. I paid $2200.00 for a transmission that I thought would be good. I had the transmission shipped to ******************** in ******** Ga to fix my daughters car as she is in college. The transmission was installed but would not program. I called AM used auto and spoke to ****** ********* and told him that they had shipped me a bad transmission. He told me that it had to be programmed. I responded that it had been programmed and gave him ***** information. I communicated back to him that transmission still would not program. He sent me instructions to ship back. I paid to have transmission shipped back. 3 weeks later I find out that I was receiving my refund minus a 25% restocking fee. I called him and asked why when he shipped me a bad transmission. He said because you did not program it. I was furious as they tried to program it several times. I asked for manager. He told me that he was the manager and put me on hold for 10 minutes. I hung up and called back. He answered and put me on hold for 10 more minutes. It was not fair to lose my money over something that was bad to start with. Next transmission that I bought from a separate company worked fine. This company is a rip off and will use any excuse to take your money. I hope that others will see this and use someone else to prevent the loss of their money. **************

• Review frommark f

  Date: 03/12/2025

  1 star
  This is NOT what I think , it is what i know. DO NOT BUY ANYTHING FROM THIS SO CALLED COMPANY. THESE PEOPLE ARE TOTAL LIER'S . SHOWED ME PHOTOS OF THE ENGINE I WAS SUPPOSE TO GET 60,000 MILES. WHEN IT ARRIVES I PULL BACK THE SHRINK WRAP. IT WAS NOT THE ENGINE THEY SHOWED ME. IT WAS A TOTAL RUST BUCKET AND DIRTY IT LOOKED LIKE IT WAS PULL OUT OF SOMTHING FROM JUNK YARD AND SHIPPED AS IS. THIS ENGINE WAS NOT AN ENGINE WITH 60.000 MILES. THEY TOOK ALL OF MY MONEY SENT ME ****. I REFUSED IT RIGHT OUT OF THE TRUCK, PULLED IT OUT LOOKED AT IT REFUSED IT. PUT IT RIGHT BACK ON THE TRUCK. BECAUSE I DID NOT OFFICIALY CANCEL CORRECTLY THEY KEPT ALL OF MY MONEY EVEN THOUGH IT WAS NOT WHAT THEY SAID I WAS GETTING.
  JUST DO NOT BUY ANYTHING FROM THIS PIECE OF **** COMPANY. STAY CLEAR OF THEM
  I HAVE PHOTOS OF THE ENGINE IF ANYONE FROM BBB WANTS TO SEE THEM.

• Review fromMark G

  Date: 02/19/2025

  1 star
  I purchased a engine for a 2001 explorer sport trac. they advertised a ****** mile engine for ****** I bought it and got a motor with ******* that has broken timing chains, missing timing chain cassett parts, and had jumped time. also a blown head gasket. and filled with mud in the engine oil pan. they said it was a tested engine and i do not know what i am talking about. they give a 3 year warranty but refuse to honor the warranty unless i install the engine. I asked for a refund and they will not. they keep saying i have a 3 year warranty that they will not honor unless i install this broken engine. Makes no sense. And will not address the bait and switch on the mileage. Do not buy from this company. I spoke to ****** and he is not going to make this right and does not care about his reputation. I have no way to recover my loses but perhaps i can keep someone else from going through the same experience.

• Review fromSamuel P

  Date: 02/10/2025

  1 star
  A&m used auto parts ripped me off they charged me $1,700 for a used motor when it got here it had a hole in the valve cover it had electrical parts that were broken off the carburetor also had a pipe that was broken off of it these parts you have to replace the entire part you can't just put a piece on it so therefore it would cost me thousands of dollars just to fix the motor that they sent me now they want me to pay for to send it back which is 8 to $1,000 I don't have that kind of money to do that they told me that I lose and there's nothing they can do about it they sent me a broke motor it does not work they told me it has 80,000 miles on it it looks as if it has $680,000 miles on it the motor is terrible it's rusted it's dirty has sand and grunt all over it do not buy from this company I'm telling you right now if you deal with a guy named Daniel or if you do with the guy name forgot his name don't deal with anybody in there they suck get away from them I'm telling you they'll rip you off don't go to them the company is definitely a scam stay away from them I promise you don't do it save your money go somewhere else I had four people in that company that lied to me I only had the motor for one day and I wanted to return it they will not let me do it they told me no that I'm stuck with the motor they are a bunch of thieves do not deal with them

• Review fromJason T

  Date: 01/09/2025

  1 star
  This company is a scam. I ordered an engine for a 2012 Altima. They sent me a totally different engine that would not hook up. I called in to let them know and they forwarded me to warranty. Warranty asked for pics and told me to send the engine back but I had to pay for freight. I never received a return label so I called them back. They are currently sending me back through the warranty process. This company is crooked as they come.

  AM Used Auto Parts

  Date: 01/10/2025

  Thank you for reaching out. We understand your concerns regarding the part you received.
  Upon reviewing your order, we noted that you purchased a transmission, not an engine. Additionally, our records indicate that your order was thoroughly reviewed, and it was determined that the correct part was shipped to you. We also provided return instructions on December 16, 2024, but as of today, we have not received the returned part.
  Once the part is returned to us, we will proceed with processing your refund.
  Thank you for your attention to this matter, and please feel free to contact us with any further questions.

• Review fromAntoine B

  Date: 12/05/2024

  1 star
  Ref #: ******* Hi, my name is ******* ***** and I recently purchased an engine for 2014 buick verano. The engine hook up does not look the same the oil pan and other things are different. My mechanic would like to know the car the engine came off of to check compatibility. I left my phone number and no one has gotten back to me

  AM Used Auto Parts

  Date: 12/06/2024

  Good ******************** I hope this message finds you well. Following our phone conversation on December 5th, we appreciate you providing the requested pictures. After reviewing them, we noticed that both engines appear identical. We subsequently emailed you to inquire about the differences, but have not yet received a response. Could you kindly clarify the differences or have your mechanic contact us directly so we can assist you further? Thank you for your attention to this matter.

• Review fromMarie G

  Date: 11/30/2024

  1 star
  Run for your life if you thinking of purchasing anything from the AM UseD car auto part. I purchased an engine from this people . They lied to me and sold me a defect angine. When I called to file a claim to return it. They requested I do a diagnostic test before the can file the claim. After 6 months of installation the engine, it drain all the engine oil every week. They gave me ****. I don’t have money for any diagnostic test. When I purchased it, they never mention I have to do any diagnostic test if it doesn’t work. Now I’m stacked with a defect engine and lost $2299. My heart is aching and broken from during business with the scam company. Please stayed away from them.
  
  
  
  
  

  AM Used Auto Parts

  Date: 12/03/2024

  Thank you for reaching out to us. We sincerely apologize for the inconvenience you've experienced with the engine purchased for your ****** RAV4. We understand that the engine, which was delivered on May 25th, has unfortunately failed, and we deeply regret this issue. Please be assured that we are committed to resolving this matter promptly. On November 26th, we sent you an email requesting some additional information needed to proceed with your warranty claim.
  
  As a reminder, the engine comes with a 3-year warranty, and we are more than happy to assist you in resolving this issue. However, in order to file the claim, we kindly ask for the requested details. The warranty terms were provided to you prior to finalizing your purchase, and you acknowledged and agreed to them at that time. If you have any further questions or concerns, please dont hesitate to contact us. We are here to assist you.

• Review fromDennis L

  Date: 11/20/2024

  1 star
  I ordered a transmission. I was quoted $1100 for delivery right to the shop of my choice in 7 to ten days. I was further informed that I would be kept abreast as to details of shipping to include a tracking number. It has been 17 days and not once after they received payment have they initiated any information regarding my order. Whenever I was able to contact (find) a representative, I received responses like, "I was off Friday. I'll look into it." "I'll call my mechanic guy who is removing the trans from the donor car and get back with you." "I'll call you by the end of the day, once I reach out to my guy." "Disregard previous message." He sent a text to me stating that he had a disgruntled buyer (me) and for them to hurry with the transmission. Both texts were sent at the same time. I have since canceled the order and requested a refund. As he did not even have the transmission in his possession when I ordered it, I would classify this process a scam. Wish I had read this prior to making contact with them.

  AM Used Auto Parts

  Date: 11/21/2024

  We sincerely apologize for the inconvenience you've experienced. While we estimate a delivery window of 7-14 business days, please note that this timeframe is not guaranteed due to the high volume of orders we are currently processing. We are working diligently to fulfill all orders as quickly as possible. Please be informed that your order has been canceled and a refund has been processed. If you have any further questions or concerns, please do not hesitate to reach out.