Complaints

This profile includes complaints for Concord Rents's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Concord Rents

  2605 Maitland Center Pkwy Ste A Maitland, FL 32751-4135

  
• 

  Lakewood Pointe Apartments

  11106 Lakewood Pointe Dr Seffner, FL 33584-4309

• 

  Concord Rents

  701 SE Martin Luther King Jr Blvd Stuart, FL 34994-2309

  
• 

  Concord Management Limited

  1465 Central Ave. Palm Coast, FL 32164

  
• 

  Somerset Club Apartments

  91 Somerset Club Dr SE Cartersville, GA 30121-8164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/10/2025 Put in a application for residence The person that was handling my case had a family emergency so they were out of the office. I called the rent cafe line on several occasions to see what the status of my application was. I even went to the office and was told that the person was out and would be there on that sat. I went to the office the office was closed. I called the rent cafe and expressed my concerns. A nice young lady named ***** wrote a email explaining why I had called and needed someone to call me back. No ever did So when I went to the office again because I needed answers I told them I had to end up staying where I was because they had no responded to me and I was about to be homeless. The *** told me because I was asking for 3 bedroom with a 2 bedroom voucher they were waiting on a PH. Then she tells me they dont go up on bedroom sizes. I was not told that when I was inquiring about the apartment. So because their failure to communicate with me I lost 350 dollars. I find that cruel to me because I was checking in and no one had information for me. I completely either they asked for and I as left holding on trying to see what the next step was. I want my money back I feel it was there fault because they did not communicate well

  Business Response

  Date: 04/14/2025

  Please find attached our response.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had applied for a ********** rental community in ********** named Beach Village through Concord rents and after leaving several messages I went there to see what was going on. I am 65 years old and on a fixed income. I was told by the lady that there was a 1 year or more wait list and that I would need to sign a waitlist agreement in the event there were no apartments available by the time I needed one that my money would be refunded. That is not note anywhere in the website nor any calls returned to me with this information. I then saw online that Central Landings had a 2/2 with a den and I called as I had left several messages and no one returned my calls. The girl ******* who was new tld me that she would be able to transfer my $350 deposit to secure this apartment and would call me back. After 2 weeks no call and I left a strong email in which I got a call the very next day and an email from Concord rents to upload information. ****** told me that I did not meet the financial requirement for the 2/2 with a den but if I had other income I would be able to. I told her that I dog sit and she said it would be fine so she requested the transfer however, it did not go through as I had not as yet been approved to be able to get the apartment she told me I would be able to get. As a result of miscommunication and given little or wrong information I am being told that I will not be getting back my $350 deposit, which on a fixed income, I am in need of this money to look for another place to live.

  Business Response

  Date: 04/04/2025

  We take pride in our communities and customer service and do our best to be as transparent as possible, we do communicate during the application process that the holding fee is non-refundable should the applicant cancel. This verbiage is also listed on every application that is signed by all applicants.  However, upon reviewing your application, it was discovered that the community you paid your holding fee to,Beach Village, did not have an available unit for you and therefore your holding fee is eligible for a refund.  This refund is being processed, and you should receive a refund on your original form of payment.  Should you have any questions or concerns, please contact the site directly at ************.

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment, November 2024 I was charged excessive fees, a cleaning fee, even though I cleaned the apartment I was charged to replace the carpet and also charged to paint the apartment after living in the apartment for six years. Even though the carpet was cleaned annually by me. The apartment was well kept and there was normal wear and tear to the apartment. They lost my move-in ******, which showed that repairs was not completed when I moved into the apartment. I went back to the apartment a few weeks after I moved out and the same issues were still there. They charge me $200 for a cracked tile in the foyer when I went back to the apartment the new tenant let me look in the tile was still cracked.. its not right what they are doing at ************* Concord rents they are taking advantage of people. They dont do repairs on time. And they lie in their maintenance ledger. Some repairs are not done at all. theyre taking advantage of people. They also have a home program where youre supposed to receive 5% of the rental payment that you paid forthe entire stay they keep that money and then charge you excessive fees. Concord rents have been sued numerous times and also for discrimination. They kept my Security deposit and is trying to charge me to have the apartment painted which they were going to do anyway from normal wear and tear and theyre trying to charge me to replace the carpet which they probably wouldve replaced anyway they want their tenants to pay for all these fees its just not right what theyre doing to people.

  Business Response

  Date: 03/07/2025

  A written dispute response was recently completed and mailed to Ms. ******* via certified mail. We show that the response was received as of March 5th. We detailed adjustments to her move out account as well as verifying other fees. In regard to the HOME program that was mentioned, residents are required to submit specific documents to fulfill necessary requirements of the program. A notice was sent to Ms. ******* on January 30th stating which requirements were not met by Ms. ******** Contact information was provided to her so that she can reach out if she needs more information. 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23031130
  
  I am rejecting this response because:
  I am being charged ****** to replace carpet in an apartment that I lived in for over 6 years. I am also being charged to paint the apartment. Plus 2 months rent When a tenant moved in two weeks after I moved out. I lost out on over ***** dollars from the home program what happens with the money that I should have received? Concord rents also kept my ****** security deposit so you keep My security deposit of 550 and then you want me to pay over $2600 in fees and you keep the money I shouldve received from the home program which was over $4000. This is a scam that is being run. I should not be charged to replace carpet and to have the apartment painted that should fall under normal wear and tear, especially when I lived there for over six years. You would have replaced the carpet anyway and replaced the paint the cheap white paint where you cant even wipe anything off the walls. my apartment was always well kept and clean. You received your rental payments on time. Im also being charged for normal maintenance repairs that were never completed when I lived in the apartment and then I was locked out of the online system that shows that maintenance repairs were submitted and the maintenance department put in complete in the system when the repairs were not completed. That is not right what you were doing to people. Im supposed to pay two months rent when you move the tenant in right after I left so in reality its over $8000 that you were receiving.
  Sincerely,
  
  ******** *******

  Business Response

  Date: 03/10/2025

  As was mentioned in the previous response, we responded to Ms. ********* dispute of the move out charges. Photos of the unit were provided showing the condition of the unit upon move out. All charges are based on the condition that they are left in and not just simply age. While age is a factor, the reason why we don't charge the resident with the full cost of carpet replacement, it is not the sole factor. Ms. ******* also selected the lease break penalty of a two month flat fee when she renewed her lease contract. Again, this is a flat fee that is not based on the re-rent date of the unit. 

  As for the HOME program, again, a letter was provided to Ms. ******* explaining why her claim was not approved. It states that she failed to provide the necessary closing documentation to confirm the purchase of a home. If those documents were provided then she needs to reach out to the contact information provided on the letter. 

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was without cable and internet for 23 days and paid $105 monthly for service in October and November.

  Business Response

  Date: 04/10/2025

  Hello,

  For the time frame that you are requesting the entire area/city was down from the hurricane and our entire community didnt receive any credit from Spectrum.

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23019487
  
  I am rejecting this response because: I paid for service not received 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/17/2025

  Hello, For the time frame that you are requesting the entire area/city was down from the hurricane and our entire community didnt receive any credit from Spectrum.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23019487
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/03/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, My name is ******* ********, I am writing to you all because Concord Rents is not cooperating with a request I have made to them. I have spoken to them multiple times and they do not want to comply. I am in the process of buying a new built house, the builder will take till early May to finish the build. Until then I must have a place to stay.Concord rents does two types of rents. 3 months of month-to-month rents and yearly rental contracts. My yearly contract ended on December 31st. I signed up for the 3 months month-to-month contract option they have. Meaning that my contract was extended until march 31st. However, as stated before, the builder of house will have the house ready by the end of April, early may. I asked Concord Rents to stay one more month in the apartment since I dont have any other place I can go but they do not want to help. I really only need the apartment for the month of April and this company continues to ignore me when I ask about it.Please help! I live in building 5975 apt 106

  Customer Answer

  Date: 03/05/2025

  The company Concord Rents has contacted me now and they accommodated me for one more month on my lease. 
  

  The issue was resolved and we are happy the way they handled this situation. 
  

  Thank you all for the help! 

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied in 2023 for a 2 bedroom 2 baths. That apartment Fountains at Millenia has been through several managers while I was on the waiting list. Whenever they reached out they offered me a 3 bedroom which is not what I applied for nor what I could afford. Last time I reached asking on my status on the waiting list in December, via email they responded for me to reach out back again in February. I received in February an email that my application was closed due to no response. When I called asking for the reason why several times? They claimed they couldn't find my application, my message was taken and no one returned any of my calls. I emailed all the responses throughout the years with different people and was just told that due to policy it was canceled. I want to see where in my application that if I was offered a bigger apartment that I can't be approved for and can't pay that I forfeit my deposit?

  Business Response

  Date: 03/17/2025

  Upon review of your application file, we do see that you had originally applied for a 2-bedroom apartment home and were offered a 3-bedroom due to availability.   Since no 2 bedrooms are available at this time, we have processed your holding fee refund of $350.  It will be refunded within 30 days to the same form of payment used at the time of application.   If this has changed, please contact our office as soon as possible at ************.   
  

  Business Response

  Date: 03/19/2025

  We have processed your holding fee refund of $350.  It will be refunded within 30 days to the same form of payment used at the time of application
  

  Customer Answer

  Date: 03/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:03/01/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has a long list of former residents that they have attempted to scam for money and kept security deposits. Most or nearly all people don't know how to report this, but I'm willing to assist anyone need this information. They make up bogus and illegal fees in order to keep security deposits and attempts to collect other bogus and illegal fees without providing proper procedures or process of such fees. Documentation not provided in timely manners or at all prior to attempting to collect additional fees from you and also keeping peoples security deposits. EVERYONE that I have spoke that HAS EVER lived in one of their properties is experiencing this from their corrupt company. Go to their individual websites for such property complaints and scams. *************.

  Business Response

  Date: 03/03/2025

  Mr. ****** vacated his unit at ********** Apartments without providing a forwarding address. The Deposit Disposition showing the application of this security deposits to his account and the move out charges was sent in the required amount of time, per state statute, to the existing address on file. If Mr. ****** does not have a forwarding placed on the previous address then he would not receive the disposition or the other notices of collection that have been mailed. Mr. ****** can contact our collection team at ************** and we can provide all needed documentation. 

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/22/2024 ***** ***** ( my son) went to make the final deposit of $****** which was a total deposit for $900.00 for an apartment that he was going to rent from the (The Villages on Millenia in *******.) After he gave them the full deposit, he was contacted by the office a couple days later and was told he did not qualify for the ********** apartment, he was then told that he qualify for the more expensive apartment which he did not want, when he ask them for his full refund back, they stated to him that he will be receiving his full refund back, and it could take up to 30 days. When the 30 days pass ***** and I (*********) did tried to contact the office and the corporate office several times (6-7 times) and all they keep saying to us that they will email the higher manager and get back to us in ***** hours, which they never return any of our calls. Since Its a joint account (mine and *****), I went to the bank on 2/21/2024 to try to resolve the issue, and tried get the refund back of $ ****** when they explain to me that they can not get the money back since it was a money order, and the apartment office cash it on 11/21/2024, the bank also confirm that the only refund that was return to the account was on October 17, 2024 for in the amount of $350.00, which that was the first half of deposit. Please help us to retrieve the refund back, since this matter has been going on since Oct 2024 and neither the main office or the corporate would not respond back to us. I did provide you with our contact information if you have any questions. Attached, is the copy of money order payment. Thank you for your time. ********* ***** ************ *************************** ***** ***** ************ ******************

  Business Response

  Date: 03/24/2025

   This has since been resolved in that a check was mailed to the applicant on 2/25/2025 and they were to advise if not received within 10 business days.

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a apartment leak from 2 bathrooms since February 2 only thing that has been done is blowers put down to dry it carpet is still wet with bad odor cant walk in certain areas in apartment

  Business Response

  Date: 02/21/2025

  Dear ******* ******,
  
  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you have experienced due to the leak from the bathrooms. We understand the frustration of dealing with wet carpets and unpleasant odors, and we are committed to resolving this issue promptly.
  
  Upon being informed of the odor, we immediately engaged a vendor to clean the carpet. Additionally, our maintenance team visited your apartment yesterday to address the issue. We are working closely with a vendor to ensure a permanent resolution. Once repairs are completed, we will follow up to ensure everything is satisfactory and will take further measures to address the wet carpet and odor if needed. 
  We appreciate your patience and understanding.
  
  In the future, please call our office and use the prompt for Emergency Maintenance if you have a maintenance emergency. This will enable our team to ensure you receive the priority that is necessary.
  
  Of course, please reach out if you need anything further and I will be keeping you updated directly of any additional repairs and the progress as we go.
  
  Thank you,
  
  ******* *******
  

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend and I had applied for an apartment at Clyde Morris Landings through Concord Rents. Before doing so, a lady who works at Clyde Morris, ******* ****, assured us it would be fine to use offer letters as a source of income. And she also assured us that the $350 deposit fee would be returned if we did not end up getting the apartment. We made sure of this, otherwise we would not have given the money. Turns out, the company Concord Rents would not accept offer letters as a form of income, and we had called Concord Rents and Clyde Morris multiple times regarding this issue, where we always were getting told different responses and most of the time would get told to call the other number. Clyde Morris would tell us to call Concord Rents and Concord Rents would tell us to call Clyde Morris. They were always inconsistent. We were told our application was on hold and there would be no time limit to complete. At that time, my boyfriend still had not received his first 2 pay stubs yet which they kept asking him to provide, which from the beginning they were aware we could not provide. Additionally, today, February 10th 2025, I had got a call stating that my application was going to get cancelled if I couldnt confirm I was still interested in the application. I told her I did not want the application to close as I need to get my deposit back which I have been trying to get back for weeks. We had to end up getting another place to live, as this place was taking too long. So a lady from Clyde Morris, Frita, was just telling me that I am not going to be able to get my deposit back and that they can not give it back because I now have a place to live and the application was not denied but cancelled. I believe this company is scamming people to get the deposit and then leaving their application on hold and giving people false hope so their application gets cancelled and not denied so the company can keep the money.

  Business Response

  Date: 02/20/2025

  We received an application for an apartment rental from ******** on 1/17/2025. During her application review we requested several additional documents in order to confirm eligibility and reach an approval.Unfortunately, at this time we have still not received the requested documentation and have not been able to move forward with her application approval.  On 2/10/2025 Ms. ***** informed our staff that she did not want the apartment. At that time her application was cancelled. Please know the application fee and holding fee are nonrefundable. Please see the verbiage from Ms. ****** application which outlines our cancellation policy: SHOULD THIS APPLICATION BE CANCELLED BY
  APPLICANT (BY NOTIFICATION OF THE DESIRE TO CANCEL, BY ABANDONMENT OF THE APPLICATION PROCESS OR BY PROVIDING FALSE, INCOMPLETE OR
  MISLEADING INFORMATION) ALL MONIES, INCLUDING ALL HOLDING FEES AND/OR DEPOSITS PAID UP TO $350.00 CAN BE RETAINED AS LIQUIDATED
  DAMAGES BY MANAGEMENT. ANY DEPOSIT BALANCE WILL BE REFUNDED BY MAIL TO THE APPLICANT AFTER DEDUCTING THE $350.00
  LIQUIDATED DAMAGES.

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22921978
  
  I am rejecting this response because:
  This is simply not fair, and you are disregarding the point I am trying to get across. Yes, this company kept asking me for documents I could not provide, which was made 100% clear to our leasing agent *** ****, who assured us we did not need these paystubs to get approved and that we just needed the job offer letters, which have been submitted multiple times. In addition, when we were still asked to submit these documents we tried to call Concord Rents as instructed to straighten things out, as we were told many times offer letters were a sufficient form of proving income, otherwise we never would have applied. On the first call with Concord Rents, the lady had told us she notated our account and fixed it for us, and that everything should go smooth. This was not the case, after countless phone calls we were told different things by different people, and at the end we were not able to get approved or denied because of documents that we told them before even applying we could not provide. This company does this intentionally. Because if they dont deny you, then they keep your money.  They can keep your money by cancelling or putting your application on hold, which you have little control over. I would bet this company rarely denies people, solely to keep that $350 holding fee on top of the $90 per person application fee.

  Additionally, on 2/10/2025 I had asked for my application to NOT be cancelled as I was really trying my best to get my money back. Also, by this point in time I was waiting on paystubs to come in so I could try to submit them. Because this entire process was long, I needed to find another place to live. I had told them I had got another place to live because of this process taking so long, but I did NOT want my application cancelled, as I was eventually told weeks after applying that if my application was cancelled, my holding fee of $350 would not be returned. I definitely did not approve my application to be cancelled. 
  

  To sum it up, ******* assured us that if we were unable to get the apartment for any reason, we would get the money back for the holding fee. So why are they not sticking to their word?

  It is disgusting to me that a ********** property is taking advantage of people who cant afford greedy companies stealing money from them. Everything is worded so specifically to scam people, but, nonetheless before anything we were promised this holding fee would be returned if we did not get the place. So, where is my money??

  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/03/2025

  ConcordRents is committed to following the same policies and procedures for all applicants and we do our best to be as transparent as possible during the application process to ensure applicants are well informed when completing an application. The eligibility tab on our website lists common items that may be requested during the application process, which includes most recent paystubs from employment income. We have reviewed notes on your file, as well as your complaint and our previous response remains, we will not be issuing a refund of your holding fee for your cancelled application.

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22921978
  
  This is the worst business I have ever interacted with. You guys stole my money. Your employee encouraged me to apply and gave me false information, and on top of that I never even cancelled my application so this is beyond unfair and frustrating. I demand a refund. 
  I DID NOT CANCEL. AND I WAS TOLD OFFER LETTERS ARE SUFFICIENT. Under the Fair Housing Act, steering is illegal. So now this company wont correct their mistakes. I was reassured multiple times the holding fee is refundable. I was lied to about so many things. I was told to apply while the employee knew that we did not have pay stubs yet. And once we did, our application was canceled by someone who said they were going to try and help us and call someone. I told this person I DO NOT WANT MY APPLICATION CANCELED. This is the most unprofessional and scamming business I have ever encountered and this company has caused me so much unnecessary stress the very least you could do is give me my promised holding fee back. What did I pay money for??? I feel as though from the start the intentions of this company are solely to lie, steer, and take money from everyone they can that walks in. You guys did not do anything for me. And your employees are terrible canceling applications without permission and lying to customers. And you wont make it right, wow. 

  Business Response

  Date: 03/10/2025

  We reviewed your application, and the unit type you applied for is no longer available in the timeframe you were looking to move; therefore, we are in agreement to refund the $350 holding fee to you.  The refund request is in process and will be issued back to you in your original form of payment.