Customer ReviewsforConcord Rents

If it wasn't that I had to pick a star for review I would've picked no stars. Concordrents employees are unprofessional, considerate and lie just to get people in a unit, we are only a number to them. If it weren't for the fact that I desperately needed to find a place to live and knowing what I know now I would never have chosen to live at concordrents properties.. Starting from the beginning process to after finally moving into a unit has been very stressful, uneasy, uncomfortable and disappointing. The communication is poor, management is poor, maintenance is poor and on top of that some poor choices in tenants. I have yet to get a response from an email to schedule and an appointment to speak to someone in the office, its been over 2 weeks now. This is not home nor does it feel like it a home. I will never deal with concoredrents again and recommend anyone not too as well.

Leasing Office and Community Director has issued numerous notices to unit ****** and, per the City Noise Ordinance and the hours **************** is reporting, is not considered a violation. We can offer a transfer on site to a 3rd floor or a townhome when one becomes available.

I live at ************************. On Friday August 23rd maintenance came to do a apartment inspection. I was not home at the time but my roommate explained to them that we had been having issues with the thermostat so they tried to reset it but in that process they broke it! Mind you now my apartment is without **! He reassured him that it would be fixed and replaced before the end of the day this happened at 11am. Around 4pm I called the office. Emailed the property manager **** and *****. **** responded later and explained she was out of the office and itll get taken care of next week! I called the emergency line too! Now here I am on day 3 WITH NO ** IN MY APARTMENT!!! The lack of urgency and concern is mind boggling! Ive been a tenant for 7 years the fact that no one reached out to me to let me know the situation or status is disrespectful! Every one on Friday went home to their comfortable ** filled houses while Im sitting in my $1800 a month apartment hot uncomfortable and miserable! How is this even a thing? Who should be held accountable for this egregious error? How is this humane?! Its Florida in the summer!! Its not an option to be without. I had to go buy fans so at least my son wouldnt suffer. This is highly unprofessional and Im beyond livid! Not to mention prior to this on August 15th I put a work order in for the ** because it was leaking in the laundry room. It took them 5 days to respond to that and that was AFTER I reached out to the property manager! Im a very upset tenant and this issue im having needs to be addressed IMMEDIATELY! If it was a part issue I should of been contacted the building should be providing fans for my inconvenience. Im using any and every platform possible to get the attention of the right one to make sure this issue gets rectified! While Im here making your tenants pay for cable is ridiculous! You go up every year and now on top of the increase I have to pay an extra $90 a month! I wont be signing again here!

The A/C issue was remedied on 8/27/24 and the resident was contacted that day by the Community Director to confirm all services were met. Thank you for letting us know your position and we sincerely apologize for any inconvenience this may have caused you.Concord is always striving to provide our residents with an enjoyable housing experience; while ensuring we offer superior services at a reduced price. By partnering with Spectrum on this technology package, we are able to offer a comprehensive service at a better value than retail customers could otherwise obtain on your own through Spectrum. In order to obtain this pricing, we are contracting for the same level of service with Spectrum across all of the apartment homes at the community and we therefore dont have the ability to adjust what is included in the service. While the technology package is inclusive of a premium level of internet and video, the flat monthly rate we are offering is a $89 optional fee. With that said, we have tried to select the package that would accommodate the vast majority of our residents needs. To ensure you were made aware of all the services provided in the technology package, we have included an itemized list below: Personal Wi-Fi network with 4-level security and speeds up to 500 Mbps, which far exceeds the typical speed of 100 or 200 Mbps. Special 24/7 internet support provided by U.S. based Wi-Fi specialists. A comprehensive video offering that includes *********** Platinum offering 200 HD video channels including your favorite sports, entertainment, and news channels. Also, you will be provided access to thousands of On Demand titles, as well as the *********** App, allowing you to stream your favorite content rather than paying for streaming options such as *********** HULU, ATT GO, or others. One Spectrum Receiver and one Digital Video Recorder (DVR), a modem and router at no charge.

In the month of June I put in a maintenance request for a/c I was without a/c for approximately a week and half before maintenance came out and patched it up. It worked for 2 weeks and went out again in July. So here we are in August a month later still no A/c. This has caused my child to have frequent noise bleeds. They inserted a portable a/c that doesnt cover the living room. This situation is so disgusting. Im so angry at management because theres no care from them.

Waterford East staff agrees with the residents concern regarding the amount of time it took to repair the air conditioning system. The staff at ************** informed the household that the repair that needed to occur had a part that was on order that took an excessive amount of time to arrive at the community for the vendor to install. During the time that the air conditioner in the residents apartment home was not properly working our staff did install a portable air conditioner unit in the window. When it continued to take an unacceptable amount of time for the parts to arrive for the repair, the staff then offered additional portables for the residents apartment home. The resident did request that the staff install one more, which was completed by the Waterford East staff. Upon the arrival of the part the air conditioner was repaired and is currently in working order. Waterford staff would encourage any of our residents to reach out to our staff at ************************* or our office number ************ if there are any further issues involving their apartment home.

No one responds of pick up the phone at their ************** location. I dont even stay there but was interested in touring the property. Emailed them and called everyday during business hours. I also emailed the *** and Vice President they dont respond either. From reading the reviews it seems its a bullet to dodge.

While researching **************** attempts to contact the community, we did not find any voicemails or other messages. Our site team attempted to contact her via phone on Monday, 07/15/24, upon receiving the BBB email, there was no answer, so he left a voicemail. She returned the call the next day, Tuesday, 07/16/24, and spoke with our Leasing Professional. Unfortunately we did not have anything available within her timeframe, so she was placed on the waiting list and informed about our other properties.On 07/18/24, I personally called and spoke with ************. It seems she was originally confused about the appointment time or possibly visited on a Wednesday when the hours are by appointment only. I invited her for a tour, and she confirmed she would come on 07/19/24 at 5:00 PM. During our conversation, I helped her determine the bedroom size and timeframe she needed to see if we could secure a unit for her. If ************** could not accommodate her desired move in date, I suggested a sister community nearby within her price range. I apologized for the initial confusion in reaching someone on the site and offered my assistance in finding housing for her and her family. She seemed receptive and appreciative. We hope to welcome the Gray family to their new home in the near future.

I am renting from ************************ in ******* **. I just renewed my lease as of July on the actual website it states no rent increases thats a lie my rent was increased. And on top of that they are forcing me to pay for cable in which I have no use of . Apparently the apartment compl Took it upon themselves to go into contract with the cable company spectrum and choosed a cable and internet package that is 89 plus taxes which will be also included in the rent . I was told that my regular internet services will be terminated and if I dont agree to pay the ***** additional charges in my rent for it that I will be without internet . I think its insane that we are being forced to pay for cable when we all know smart tvs comes with over 200 channels and all that is needed is internet which Ive had for over too years how is it that they are able to change these services and force us to pay for cable we do not need on top of increasing our rent mind you I just renewed also Im just being notified of this as of July 5th that o had to be added to their account and accept the extra charge of 89 for cable and rent when Ive only had internet is insane they definitely should not be able to do this ! I would not recommend this property to anyone looking for a place to stay not to mention the actual crime rates and death tolls thats been going on here in this apartment complex the robberies ect . It is not a safe community the access to amenities in non existent the bare minimum service that is provided is unacceptable they charge for everything simple maintenance request and you are force to sign before they even send the lease thats how they lock you into these unlawful contracts ! This will be my last year at this property or any concord property. Even though there are several different residents that feels the exact same way how can you choose a package for tenants not even considering the fact of they can afford the increases or not ! This needs attention!

Thank you for letting us know your position and we sincerely apologize for any inconvenience this may have caused you. Concord is always striving to provide our residents with an enjoyable housing experience; while ensuring we offer superior services at a reduced price. By partnering with Spectrum on this technology package, we are able to offer a comprehensive service at a better value than retail customers could otherwise obtain on your own through Spectrum. In order to obtain this pricing, we are contracting for the same level of service with Spectrum across all of the apartment homes at the community and we therefore dont have the ability to adjust what is included in the service. While the technology package is inclusive of a premium level of internet and video the flat monthly rate we are offering is $89. With that said, we have tried to select the package that would accommodate the vast majority of our residents needs. To ensure you were made aware of all the services provided in the technology package, we have included an itemized list below: Personal WiFi network with 4-level security and speeds up to 400 Mbps, which far exceeds the typical speed of 100 or 200 Mbps. Special 24/7 internet support provided by U.S. based WiFi specialists. A comprehensive video offering that includes *********** Platinum offering 200 HD video channels including your favorite sports, entertainment, and news channels. Also, you will be provided access to thousands of On Demand titles, as well as the *********** App, allowing you to stream your favorite content rather than paying for streaming options such as *********** HULU, ATT GO, or others. One Spectrum Receiver and one Digital Video Recorder (DVR), a modem and router at no charge.

The worst apartment in ********. Stay away!!! I asked about a 4 bedroom apartment that they said was on special for *******. After I applied and paid the deposit. they said they couldnt give me the special. That I qualified for a 3 bedroom market rent apartment instead. I said ok thats fine. The ************************* and ****** told me that the apartment would be available on August 28, 2024. To make a deposit as soon as possible so they could put my name on that for August move in. I paid ******* deposit. Only to be told that they wont have a market rate 3 bedroom available that I had to be out on a waiting list. After I paid my deposit on the 3 bedroom apartment. Now theyre keeping my ****** holding fee and they claimed that they can put me in a 4 bedroom for $2019 instead of $*******. I want all of my money back because they deceiving people.

The household applied for a four-bedroom market apartment and at the time of application a 4x3 market apartment was on value price for $1696 per month. The household was aware that ************ had multiple applicants processing for the apartment on special. It is Concords policy to run multiple applications on an apartment. It is also policy to rent apartments in the order applications are fully approved and the security deposit has been paid in full; another applicant was approved and paid the full security deposit prior to the households application being approved. The household was offered a value price of $1899 on the next available 4x3 market apartment but was not interested in this special nor waiting on the waitlist for the next available 3x2 market apartment and chose to cancel their application.On the ************ website under the Eligibility tab, it states that We are pleased to offer apartment homes for unrestricted and restricted-income residents so the applicant was aware that some apartments are income restricted.Directly above the signatures on the application itself it states that if the application is cancelled by the applicant all holding fees up to $350 can be retained: On the Malabar Cove website under the Lets Get Started tab it states that If your application is ineligible, your holding fee will be refunded, as the households application was fully approved for a 4x3 market, the community had another 4x3 market apartment available and the household cancelled the application, the $350 holding fee became non-refundable.

I am currently living in ********************* in ******************. Everything about this place is fraudulent. This is owned by Concorde rents. They portrayed to be a nice understanding affordable place of residency. Its been h*** for me. I came from ********, ******** and I feel like I am being held hostage in this community I get fined for every little thing that I do the neighbors are noisy. Theres domestic abuse going on. I complained the multiple times, the management does absolutely nothing. They are discriminating against me. I dont know if its because I am White or Sec8 but I will figure it out. The dirt comes out in the wash. These people made my stay here for the past two years. I paid my rent a few times they told my landlord that I paid my rent all the time and my landlord for taking me in , that was when I first moved to ******* with these people find me $1000 for having a cat, but my neighbor downstairs is supposed to be just one person in the apartment but there is seven individuals in that apartment partying and smoking weed and being loud and leaving garbage in the front and nothing is being done Beware beware beware beware do not move onto any of their properties. They are not for the tenants they are for cash only cash grab these people are corrupted and fraudulent.

We are unable to locate a resident by the name of ***************** so we are unable to provide an accurate response.