Business ProfileforEl Dorado Furniture Corp.

I never write reviews specially to bad talk a company as I am a business owner myself but my situation with El Dorado is abnormal. I bought all my office furniture including my office chair from ************************* because I felt and was told that quality and service was worth every ***** spent. Well that was not the case. The chair for my desk broke and almost broke my arm within less than 1 year of owning it but at least I bought the ADDITIONAL insurance so I should be covered right! NOT. The "tech" a third party came out to see the chair and apparently told El Dorado what parts to order, which they did after a week or so but here is the catch. The piece needed was coming from overseas so I would need to wait 3-4 months for the piece to come in so I could actually use my $900.00 chair. You would think at that price point someone would've just said lets swap out the chair as this is for a business and it makes no sense specially since it broke before the year. Apparently that didn't catch anyone's attention. So here we are 4 months later and guess what? The "tech" ordered the wrong piece and now customer service is throwing the blame at the third party and of course I DONT HAVE A CHAIR. I wish this would've been handled properly as that's why I purchased furniture from El Dorado.