Complaints

This profile includes complaints for El Dorado Furniture Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  El Dorado Furniture Corp.

  4200 NW 167th St Miami Gardens, FL 33054-6112

  
• 

  El Dorado Furniture Corp.

  400 S University Dr Plantation, FL 33324-3310

  
• 

  El Dorado Furniture Corp.

  2475 SW 8th St Miami, FL 33135-3003

  
• 

  El Dorado Furniture Corp.

  160 S State Road 7 Wellington, FL 33414-4337

  
• 

  El Dorado Furniture Corp.

  19250 S Dixie Hwy Cutler Bay, FL 33157-7602

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/14/2024 I purchased furniture from your store, and I was supposed to receive the furniture before Thanksgiving so I can have the furniture for my Thanksgiving celebration in my home. Unfortunately, I didnt I receive the complete order as promised on 11/19/2024. I received an incomplete set of the couch, 4 pieces instead of a 5 piece set. I missed hours of work, I had to rearrange my work schedule several times and miss more work because it took them four deliveries for them to get the order right. Every time they would come to the delivery, the piece was incorrect and it would not fit. I had an employee from the Wellington store called me, Scarlet and told me that I was stupid for accepting the furniture and that I shouldve not accepted the furniture. Which they dropped off the furniture and they told me I had to keep the incomplete set because they will deliver me the rest of the pieces. Then the manager, ***** **** got involved and assisted with the delivery times, but he was not sure what was going on with the furniture and why it was incorrect and didnt do anything regarding the fact that I ordered the furniture before the holidays so I can have it for Thanksgiving and Christmas and I didnt receive the complete furniture till December 27 of 2024. The incomplete delivery has caused significant inconvenience, and I am disappointed with the level of service I have received. Not only did I have an incomplete set of furniture with my family, which is embarrassing, but Ive paid $5868.11 for this furniture said thats incomplete and I got the bill and Ive been paying for furniture that is incomplete. ***** **** the ** said he could not give me a discount for me having to pay for furniture that I did not have in my possession and he told me that I have to do whatever I have to do if Im not happy and write bad reviews that he didnt care.Moreover, when I attempted to address my concerns with your management team, I received no response.

  

  Business Response

  Date: 03/21/2025

  We successfully delivered the customer ******************** on December. The customer asked for compensation but El ********************** does not have a compensation policy.
  

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23064220
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** *********

  Customer Answer

  Date: 04/03/2025

  the furniture was delivered but not at the timely manner that stated in the receipt given at the time of purchase. there for i asked for compensation because furniture was delivered weeks after promised date and payments had to be made for furniture that i didn't have due to their error in delivering damage or wrong parts of furniture.

  

  Business Response

  Date: 04/15/2025

  As stated before El Dorado Furniture does not a compensation policy. The case has been closed in our end since the customer have her ******************** for the last 6 months.

• Initial Complaint

  Date:02/25/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bed from El Dorado 4/24 The sales person told me it was hardwood , the bed turned out to be compressed wood which I would not have bought under any circumstance the bed fell apart just by me pushing it to the side I contacted the company they said its under warranty but the damage is not covered although I bought it less that a year.

  

  Business Response

  Date: 03/10/2025

  The headboard of this bed was reported as damage when the customer moved the bed. It does not fall under warranty because it was not a manufacturers defect. The customer was offered to buy a new headboard.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened a store credit card and the card was paid in full in the amount of $3,230.00 on 7/6/2024 but a few days later than the due date. The credit card company with El Dorado Furniture ************* charged intrest of $718.27. Since July of 2024 this account is charging a monthly interest which varies from $102 - $45 monthlay and mondly late fee of $41. The total current balance is $1,646.94 which is all late fees and interest charges.We have tried from day one to have them remove the $718.27 interest charges but they refused to work with us. This card is actually in my husband name Thakur ****** but they have been reporting on both our credit reports. This has negatively affected our credit but I need to have it removed from my credit report (Mahendrawattie ******). We would like to have this account closed and consider paid in full.

  

  Business Response

  Date: 02/20/2025

  This complaint will be forwarded to the bank who is responsible for managing the BLUCard accounts.
  

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not totally resolved and need both El dorado and ************ to resolve this issue. We need this account to be closed and remove from our credit report.  (Mahendrawattie ****** & Thakur ******)

  Thank you

  
  Sincerely,
  
  Mahendrawattie ******

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  leatherette (vinyl) chair fabric is peeling and getting soft and sticky. Chairs were delivered with stain that could not be cleaned as the upholstery material was porous and the stain had permeated the the fabric which indicates a defective fabric. Dinette sets gets limited use by senior couple. Fabric is delaminating with the vinyl surface loosing its integrity and peeling off from the fabric backing. The fabric failure has been an issue when the set was new but was not observed until recently.I made a claim January 28, 2025 and my claim was rejected. I met with the store manager and was told that the warranty is only for one year. My argument is that the fabric was defective upon delivery as the chairs should deliver service for more that ***** months. There is an implied warranty that the furniture is not a disposable item and should last like a normal piece of furniture

  

  Business Response

  Date: 02/12/2025

  We offered the customer our technicians information since he has been out of warranty for over 2 years. Also stains are not a manufacturer's defect, he was informed by our ************************** by email after they review his case. 
  

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22907202
  
  I am rejecting this response because: Mail claim is for a "DEFECTIVE PRODUCT". Granted the chairs were out of warranty but this is not a warranty claim. The vinyl upholstery fabric is loosing its integrity as the covering has become gelatinous, sticky, falling and peeling off the fabric backing, this problem existed the day the chairs were delivered. The fabric is not standing up to light use and is definitely defective. The ***** claims were originally reported during the warranty period should have been honored under warranty as the upholstery material  was failing due to its porosity and degradation and were unable to be removed because they penetrated the soft failing vinyl surface. 

  I believe that Eldorado is aware of this defective fabric judging from the many complaints  online. My feeling is that there is an implied warranty, as one would expect more than  18-24 months use before the chair material starts to peel off.

  My other experiences with Eldorado have been exemplary with no complaints, but I am sincerely disappointed with Eldorado's stance in this matter and I am appealing to Eldorado to do the right thing and own this problem.
  
  Sincerely,
  ****** ******

  

  Business Response

  Date: 02/21/2025

  The customer has been out of warranty for over two years. We provided the technicians information at his own cost. The claim has been closed in our end.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22907202
  
  I am rejecting ElDorado's response because this is not a warranty claim, it is a defective product claim. Judging from the many complaints online, this merchant is fully aware of the problems with their vinyl upholstery fabric yet they have not taken any steps to correct these issues with their vendors. I firmly believe that legal actions will ****** their onerous warranty terms and unless this is settled amicably and fairly I will pursue my remedies in a small claims court, which I believe will deliver a favorable outcome on my behalf.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a kitchen table from El Dorado in March 2024, After a few days of usage, I noticed a manufacturers defect: there was a hole in the coating which became apparent when wiping the table clean with a damp cloth.I reached out to El Dorado. They refuse to repair or replace the defective table top stating that I needed to report the defect on delivery.

  Customer Answer

  Date: 01/16/2025

  1 year warranty included

  

  Business Response

  Date: 01/24/2025

  The customer was informed by the customer service department via email that this is not a manufacturer's defect. We delivered this furniture on march 2024, it was received and signed as in perfect condition. This case is closed in our end.

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22809074
  
  I am rejecting this response because this is without doubt a manufacturer defect.
  

  The product is a kitchen table.  A reasonable person, reasonable store and reasonable manufacturer would all agree that the user of a kitchen table should be able to clean the table by wiping it with a damp cloth without causing damage.

  I affirm with absolute certainty there was no misuse or damage caused to the table. As you can see in the broad-view photo, the table is in otherwise in pristine condition. We take excellent care of our home and furniture. There are no pets and no children in the home. 
  

  As I mentioned to the store, we purchased the table in March 2024 for our new home. The home was unoccupied from March to early December. After moving in, within a few days of using the table, we noticed the defect and reported it to the store.

  The manufacturers warranty is one year, and this issue was reported within 9 months.

  The manufacturer needs to substantiate their allegations that this is not a manufactures defect. They need to  share what they believe could have caused the issue.

  The damage seems to be consistent with a small gap in the coating adhesive which would  result in an air gap under the surface. This would explain why the defect was not apparent on delivery but appeared after wiping the table, causing the finish to come off in that localized spot only.

  El Dorado needs to stand by their warranty and make this right.

  Sincerely,
  ****** ******

  

  Business Response

  Date: 02/03/2025

  The vendor approved a one time courtesy exchange for the customer.

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two mirror-finished nightstands (order 1109316YF15A) and a chest (order 1109316YF15) from El Dorado Furniture on 11/09/2023. The items were delivered on 12/09/2023.A couple of months ago, I noticed that one of the nightstands and the chest began to lose their silver coating at the edges. We have never used Windex or any other cleaning solution on the mirrors and were very surprised to see the desilvering.We reached out to the store and were informed that this damage is not covered by the warranty. We use a weekly cleaning service that wipes off the furniture, and they can testify that no chemical solutions of any kind are used to clean the furniture.We are requesting that the store accept a return or provide a replacement for the damaged furniture.

  

  Business Response

  Date: 12/10/2024

  The customer reported the loss of silvering as a manufacturer's defect. However, this is cause by moisture or improper cleaning products. Our warranty only cover manufacturer's defect. As a one time courtesy , we will reach out to the manufacturers to be able to assist the customer. 

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back on 10/24/2024 I went to the store to purchase a sofa that I was under the impression it was of Italian Manufacturing that wasn't the case. I was lied by 3 salespeople in three different stores.I took delivery of the sofa on 10/26/2024.The delivery team broke the mechanism of the sofa due that they had no idea how to install it. A second team came over and tried to fix it. They did installed correctly but the fix only lasted a few days.The sofa was already damaged by the delivery team. A replacement half of the sofa was sent over, but it was in poor condition and damaged and not brand new. I declined the exchange.This past Tuesday I went to the store to try to fix the issue in person and I was told a few things that blew my mind.First the sofa wasn't made in ***** but of *************** So, I was lied to by 3 people. I was given the information by the store manager who never offered her name or business card.Then I was told that they didn't have any more of the sofa in stock and she had no idea when it was coming back.I sked about the floor model and was told that it could be had but without any warranty.I asked her why and she just told company policy. I told her that I will only take it if they gave me the warranty and a discount for my troubles. Later that day I received a call from them telling me that they would exchange it with warranty but no discount. I agreed to it as long it was going to delivered by 11/15/2024.An hour ago, I called the store, and they refused to let me know the status of the *********** move forward on this, I want either a discount of $300.00 back to my cc or they can pick up the damaged sofa once the full refund is given back to me. I do not trust them to pick up the sofa and refund me the money. Especially after reading all the bad reviews and issues they have with current customers.

  Customer Answer

  Date: 11/19/2024

  El Dorado is trying to get me to accept a repaired sofa that for some reason not disclosed to me needed to be painted? The leather sofa has metal bars and I guess they are scratched.

  They offered me a discount which is not acceptable to me.They shouldn't be trying to exchanged a new sofa for a damaged sofa that they are trying to fix.

  I spoke to ****** ****** a manager and he keep on lying to me about the exchange.All of El Dorado stores should be investigated for fraudulent activity.They are lying regarding where their furniture is made.

  In my case I was told it was made in ***** as I stated before.

   

   

  

  Business Response

  Date: 11/25/2024

  Despite all our efforts to complete the delivery of the sofa to the customer, he ended up putting a charge back to his credit card and we picked up the sofa and battery from his home on November 21, 2024.

  Customer Answer

  Date: 11/25/2024

   
  Complaint: 22556573
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *********

  Customer Answer

  Date: 11/25/2024

  They are lying.

  they tried to send me a repaired sofa, which it was what I bought.

  Also the lied regarding the manufacturer of the sofa/ I was told by 4 different people that the sofa was ITALIAN and not made in ******

  After my interaction with the store manager, I found out that the sofa was of "italian design"

  There was no reason to lied to me to induce the purchase of the sofa.

  Misrepresentation of an item it a very dirty tactic and illegal.

  I did try to work with them, but they kept on lying about the replacement sofa.

  The store manager ****** ******,lied and lied to me.This is not acceptable.

  

  Business Response

  Date: 12/02/2024

  The furniture was picked up from the customer's home. Since the customer had already placed charged back, no refund was necessary. The case is closed in our end.

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a sectional from ************************* and it was delivered 10/1. We paid a premium for delivery and installation and the team were leaving wires and everything untidy. We noticed a defect with corner seat of the sofa and also one of the reclining end pieces. El Dorado replaced the corner seat but is not doing anything about the end unit. It looks terrible as the leather is not properly in place at the bottom and another part it has come loose at delivery.

  

  Business Response

  Date: 10/14/2024

  The customer will receive an exchange that is schedule for 10/15/2024.

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** ****

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never write reviews specially to bad talk a company as I am a business owner myself but my situation with El Dorado is abnormal. I bought all my office furniture including my office chair from ************************* because I felt and was told that quality and service was worth every ***** spent. Well that was not the case. The chair for my desk broke and almost broke my arm within less than 1 year of owning it but at least I bought the ADDITIONAL insurance so I should be covered right! NOT. The "tech" a third party came out to see the chair and apparently told El Dorado what parts to order, which they did after a week or so but here is the catch. The piece needed was coming from overseas so I would need to wait 3-4 months for the piece to come in so I could actually use my $900.00 chair. You would think at that price point someone would've just said lets swap out the chair as this is for a business and it makes no sense specially since it broke before the year. Apparently that didn't catch anyone's attention. So here we are 4 months later and guess what? The "tech" ordered the wrong piece and now customer service is throwing the blame at the third party and of course I DONT HAVE A CHAIR. I wish this would've been handled properly as that's why I purchased furniture from El Dorado.

  

  Business Response

  Date: 08/21/2024

  Customer received the delivery of the chair on 10/27/2022. Customer has no manufacturers warranty with El Dorado Furniture since 10/27/2023.Customers open a claim with the Protection plan on 03/06/2024 reporting that he had broken the desk chair. 03/12/24 he received the visit of a technician, and a Part approval was received from the insurance on 04/03/24.Part was delivered to the customer on 08/16/2024 and customer has not contacted the protection plan to get the part installed. As a courtesy, I informed the protection plan the part had arrived and to contact the customer to schedule installation.
  

  Customer Answer

  Date: 08/21/2024

   
  Complaint: 22171477
  
  I am rejecting this response because:

  El Dorado admits that they in fact sell a warranty that they have no control over. When I was sold this warranty I was told replacement of items/repair for up to 3 years. El Dorado also admits that it is standard procedure for a customer to wait 5 months for parts but again they have no control of warranty service practices. As in my case incorrect parts were ordered. 
  

  I think replacement parts should arrive within an understandable time frame. I would like a replacement chair , if El Dorado may not produce a new chair then there will be no satisfaction on my end.

  Ive been out of a chair for 6 months, communication between El Dorado and warranty service is none existent, El dorado provided warranty company an address that I have not lived in for the last 6 years so I had to fix that multiple times and at this point Ive lost so much time on something that could have been easily resolved.

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new couch from El dorado furniture in June. It was delivered and 7 days later I called to complain that my recliner didnt work. They scheduled a maintenance guy to come in and I was told the issue would be resolved in two weeks the most. No one called so I made many calls they gave me the run around and finally said theyd give me a temporary part I said no as it would be two weeks before they fix it. I called again to report that the other section of the couch didnt recline. Got more run around. I have asked several times for them to take it back as I dont want to deal with this issue any more. But they say the only option was for me to wait for the part that will be coming in August. So for the second section thats not working Ill have to wait another 3 months? I was referred to the back of my receipt by **** the manager who said my only option was to wait. My question is why does the customer have to be inconvenienced and told they have no option when *** spent so much money. They said they called the manufacturer but was not given the authorization to take back the couch. I didnt buy the product from the manufacturer and El Dorado should have something in place to correct the issues and to ensure fair customer satisfaction. I no longer want this couch and *** asked them to take it back many times.

  

  Business Response

  Date: 08/22/2024

  Customer was aware she was waiting on a switch button that needs replacement for the left recliner after her first tech visit on June 27. The part was delayed because the factory had to wait for inventory of spare parts to send. The customer was informed back on 7/25/2024 that we would continue monitoring her case for part to arrive and try to find alternative solution, and explained our policy stipulates that if repair can be done, then this is the course of action. We are just waiting on part arrival to install.

  On 7/26/2024 she was offered temporary solution of installing a spare compatible switch button that we had in stock while the new one arrived, so she could make use of the recliner function, but she refused referring to her not wanting to spend more unnecessary time for temporary fixes.

   Once we receive confirmation of arrival, service work order will be sent to install and complete final service pending.