Business ProfileforCelebrity Cruises Inc

I purchased $300 worth of future cruise credits on November 29, 2023 while onboard Celebrity Ascent. He explained I would receive an email confirmation to ********************** the email address I provided. I never received an email however my credit card was charged for the purchase. On May 29, 2024 at 7:22pm, I called to book a cruise, including travel insurance and upgrading to include wifi and beverage packages. Booking #*******. Celebrity representative ***** assured I would receive a full refund, $2,545.30 if I cancelled within 24 hours. After speaking with my travel companions, it did not seem reasonable that we would not be afforded the incentives offered upon purchasing the future cruise credits. I called back on May 30, 2024 at 4:29pm to cancel the cruise. Celebrity representative ****** informed me I would be receiving a refund of $1,953.00. ****** attempted to convince me that was the amount I was entitled to regardless of what I had previously been told and smugly offered a less than authentic, exasperated apology that I had unfortunately been given the wrong information from both the Celebrity Ascent representative and *****, the representative I booked with over the phone. I explained I had purchased travel insurance to ensure I received a full refund as well as canceling within the required 24 hour time period. ****** asked me to hold, however when she rejoined the call more than 15 minutes later she reiterated I would not be receiving a full refund. When I requested to speak with a supervisor, I was asked to hold again to which I requested that she not leave me on hold or intentionally end the call. When she returned to the call ****** informed me she had received approval to refund the full amount of $2,545.30. I repeated the amount three times; however the credit I received was $2,245.30; $300 less than the total I paid. I am requesting to receive the $300 I was told I would receive on three separate occasions by three different people