Reviews

This profile includes reviews for Norwegian Cruise Line's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Norwegian Cruise Line

  7665 Corporate Center Dr Miami, FL 33126-1201

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  Norwegian Cruise Line

  711 12th Ave New York, NY 10019

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  Norwegian Cruise Line

  1811 Princeton Lakes Dr Brandon, FL 33511-2231

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  Norwegian Cruise Line

  7300 E. Hampton Avenue Ste. 102 Mesa, AZ 85209

Review Details

• Review fromVB K

  Date: 06/28/2022

  1 star
  The absolute worst customer service. After waiting for over an hour to speak with a representative at Norwegian Cruise Line, I spent an additional 30 minutes trying to understand their convoluted Cruise Next credits while asking why the $1,000 deposit we made could not be applied to the balance due for an upcoming cruise. Finally, the representative said, be sure you always read NCLs small print. YES! Dont believe anything their representatives tell you; read the tiny print at the bottom of the page; if the offer is too good to be true and its Norwegian Cruise Line, then youll probably be out of money you thought you were gaining.

• Review fromAshley K

  Date: 06/24/2022

  1 star
  I wish I could give a negative star review. We went on the Epic Cruise out of ****. When we checked in, they took my husbands and sons passport to hold onto for 5 days. They said it was random check for possibly a security clearance. They were very confused about the reason and guest services had no clue either for a valid reason. We had to give them the 2 passports or not board the cruise. Luckily for NCL, we got the passports back 5 days later. Also, we booked 2 rooms for a family of 4. We had to do 2 separate transactions each time even though we used the same credit card. We went to guest relations several times during the cruise because they could not figure out how to keep my credit card on file for one of the rooms. Then, we got it fixed and it happened with our other card for the 2nd room. They have no clue of what they are doing in guest relations. Positive part, everyone besides guest relations was very kind and helpful! We wont cruise with NCL again.

• Review fromRejane O

  Date: 06/22/2022

  1 star
  I had put a deposit of $250 back on a cruise with Norwegian cruise line on July 2021 They canceled my cruise on April 2022 They refund me my cruise but didn't want to get my $250 deposit back because it was supposedly a cruise first credit which I have no idea what it means, all I know is I paid $250 with my credit card and even I gave them a copy of my bank statement, they refused to get me my money back, I would say, it is a rip off, at no time when I booked the cruise, they warn me about if any cancellation that money wouldn't be refunded, neither they explained me that money would be used a cruise first credit. That would have been my first cruise and I am so disappointed with their customer service, I will never book a ********************** with ********************** ever again ****************

• Review fromJennifer B.

  Date: 06/15/2022

  1 star
  As others hav stated I would give negative stars if I could! We booked a Mediterranean Cruise got what I thought was a great deal through their air/sea package. They booked us on a connecting flight that basically left the ground before we even landed- there was another flight that would have allowed for ease to get & have plenty of time to make the boat. They basically left us high & dry in *************. There are no Europe based customer service reps and the one we did talk to just kept telling us to board another plane ( which would still make us miss the boat) and leave us stranded at another airport to figure it out for ourselves. Had we followed their advise a 7 day cruise would have turned into a 3 day cruise. When I finally did get someone he told me that since I had insurance I would get full refund if I cancelled- so I said I want to cancel- he put me on hold to get a manager - then he returned to the line & said all you have to do is say yes - it was fishy- so I said Id like to talk to actual manager before I just say yes- he put me on hold again and never came back. The customer NON service is insulting after forking over more than $10k. I got some of my $ refunded but not even 5%. There seems to be no one to talk to as the *** on their emails routes you to a full voice mail box. To top it off I received a super rude email stating that they dont control the airline- no but you DO control putting people on connecting flights that there is absolutely no way they can make it to! I want all of my $ refunded as I was told it would be & the whole reason I got insurance! Im mostly appalled at the lack of being able to talk to someone & that their hours of operation are based on Eastern Time- doesnt help when youre 7 hours ahead & need to make some choices! Will NEVER have the displeasure of using NCL again! If it seems to good to be true- go with another cruise line!

• Review fromHenry S

  Date: 06/14/2022

  1 star
  Have you ever booked a cruise and been confused after the deluge of documents they send? Thats why you call customer service, right? To speak with a human who can expertly help you understand the processes. On 3 Apr 2022, I called Norwegian to ask about adding travel deviations so I could spend a couple extra days in my starting and ending ports. They were booking my airfare so I wanted to understand the process and milestones for doing so. The agent told me airfare ticketing would be done at 45-days prior to my sail date. What the agent blatantly omitted was that I had to notify Norwegian no later than 75-days prior. On 14 June (63-days before my sail date), I called to advise them of my deviation request and was told I missed the 75-day milestone. After speaking with an agent and two supervisors, I was told they reviewed the 3 Apr call and determined that I was not specifically lied to. Therefore, there was nothing they would do for me. Rather than take care of the customer and ensure repeat business, it appears Norwegians goal was to look for any reason to deny my request and claim they did nothing wrong by failing to advise me of the 75-day milestone. Despite the fact that airline tickets had not even been secured yet, the supervisors still refused to try and help me. It appears that the customer comes last in *********************** business model. I was dismissed without any assistance and the supervisor had the gall to say I am sorry I could not help you and I hope you have a great trip with us. I let her know that she could help me, however, she was refusing to even try and that their lack of customer service was starting our trip in the worst possible way. This will be my first, and ONLY, trip with Norwegian. If you truly care about your customers enjoying your product, you should make them a priority and work with them when issues arise. Dont mislead, ignore, and dismiss them!

• Review fromIris R

  Date: 06/13/2022

  1 star
  I was booked on a cruise for November but my fiancee has passed away in April 2022. I contacted Norwegian they gave us credit. I wanted our money back I had put it in my credit. They are refusing to give me my money back. He passed and they gave him credit that is not acceptable. I don't want to go on a cruise I lost my best friend I am not thinking of traveling. I could really use the money. I will not travel with them. My family that have travel before will not travel with them ever again because of the way they have treated me.Iris

• Review fromChristine F

  Date: 06/10/2022

  1 star
  The upgrade below was "awarded" without our permission. It arrived on June 10, 2022 without any request for final approval. We are leaving for a pre-cruise trip to ********* tomorrow.We are on a FAMILY vacation with adjoining rooms and would not have agreed to the price per person!nor would we have agreed to be separate from the other members of the family We do not want to be separate nor pay an additional $400!!! What's more, your agent **** made the unwarranted comment that 'there are telephones; after all your son is 34 years old'. My son and his daughter are on their first cruise and again, as stated above, this is a FAMILY vacation - we want to be close, not communicating by phone.Please either refund the money or better, just place us back in adjoining rooms as previously paid for.

• Review fromHolly P

  Date: 06/09/2022

  1 star
  We booked a cruise to ***** and ****** 11 months in advance, wanting to get the larger club suite balcony stateroom and the flight locked in. Also wanting October for the weather and it is our birthday month. Now 4 months before our trip we got a email stating our cruise is cancelled, sorry you will get a full refund that will take 30 days and heres 10% off a future cruise! So we call, wait on hold for 45 min, would like to change to another ship in the area that leaves the same day ( on NCL) and was told we had to pay the new price. Asked to talk to a supervisor which was another 30 minute hold. She was rude, said there was no compensation and we would have to pay the current rates. Now mind you airfares have really gone up since booking. The email stated the ship was going to be in dry dock from Sep 2022 through our date of 10/02/2022. We did research before we called and discovered the reason the ship was pulled for repair is the ship had run onto a sandbar and needed repair. I mentioned this in my conversation with the supervisor as it was the cruise lines error or cruise was cancelled and we should have better compensation. Still a hard ride no! This would of been our first NCL cruise. Will not rebook or cruise with them ever! We will spend more money and go with a smaller line that has excellent customer service reviews. Lets see how long it really takes them to reimburse us. Oh also if we tried to book now for the same timeframe wed have to pay the total before the reimbursement was processed, could not apply it to new cruise. Not only that most cruises for October 2022 in that region is booked already!

• Review fromCarmen T.

  Date: 06/09/2022

  1 star
  I had a booked for 2020 to the Bahamas when Covid first appear, since I am a Nurse the hospital was not letting us leave the country because it was all hand on. Since they have the policy that if you cancel close to the date of travel the more money you will loose, I got nervous and called Norwegian explain the situation and asked to be Cancel me they told me that if i Cancel i will be penalized for it, but if i put it on future cruise credit will not loose my money since i still wanted to go in the cruise in the future so I agree. We book this cruise again for 2021 this time Norwegian cancel my reservation because they still have no sailing orders. I asked if i was going to have my money back because is been two times. I was told that since my money was in future credit it does not have monetary value but i can book another cruise with that credit. I book again for for this year i was taking with a Norwegian cruise consultant that book everything for me. I told his that it was a family vacation and the children are going with us. I book two cabin in the cruise i asked him to link the rooms because i wanted to make sure that we are traveling together as a family. But when it came to the air fair they have me and my husband leaving the day before my cruise and my Children the day after. I called my cruise consultant and notified him of the travel discrepancy this was on Saturday June the 4th he told me to call back Monday so he can work on that Monday came i called him all day and he did not answer or called my back on Tuesday i call him again no answer as of today June 8. 2022 and leaving him multiple message i have not herd from my cruise consultant. I been calling the Premium air i talked with a Manager they pull all the conversation with him and I and send i did not told him exclusively and precisely that we are traveling together they can do nothing and if i cancel i will be penalized. I am so upset.

• Review fromLisa F

  Date: 06/03/2022

  5 stars
  Norwegian *** is a rip off. They stole my money. And they told me that because of Covid I could get all my money back they change their tune when I spoke with another representative. One representative told me I could get all my money back I made it clear because it had to do with cruise credits which youre not supposed to get back apparently. Then, when I went to contact them again another representative said I could not get my money back. They stole $1600 for me. They refused to give it back to me after one representative already told me they would. Do not book with Norwegian Cruise line in my opinion . I am very disappointed and out of $1600