Reviews

This profile includes reviews for Norwegian Cruise Line's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Norwegian Cruise Line

  7665 Corporate Center Dr Miami, FL 33126-1201

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  Norwegian Cruise Line

  711 12th Ave New York, NY 10019

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  Norwegian Cruise Line

  1811 Princeton Lakes Dr Brandon, FL 33511-2231

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  Norwegian Cruise Line

  7300 E. Hampton Avenue Ste. 102 Mesa, AZ 85209

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  Norwegian Cruise Line

  1811 Princeton Lakes Dr Brandon, FL 33511-2231

Review Details

• Review fromJai M

  Date: 06/02/2022

  1 star
  We have been unable to receive a cash refund for greater than $2700.00 which we paid to NCL for an ******* cruise scheduled for 05/2022. First, I was turned away by Security guards to board because the Captain was not accepting anymore guests and then they stated I did not purchase air and sea tickets. Yet several White people who arrived after me had boarded because I am black. No NCL Care team came to help me after several calls that left me on hold. No refund or credit was offered when I filed a complaint buyers beware this is the worse vacation idea ever. I need help to resolve this issue. Ijhim14 at gmail.com

• Review fromAlyson S

  Date: 05/31/2022

  1 star
  If i could rate NCL with negative stars i would. I had a cruise booked for March 2020. Obviously, that cruise was cancelled. I rebooked a couple of times because it was made clear by a few customer service reps that we would never get that money back ($1800). Well fast forward to the beginning of this year when I had a few friends request refunds from their credits. They have since received their refunds. However, NCL has not responded to our inquiry and it has been 7 months. I have called customer service multiple times and not a single person could get their story to align with the previous person I had spoken to. It has been almost a year of me going back and forth with these people to try and request a refund. **************** has been an absolute nightmare and no one knows whats going on over there. I have tried to escalate my problem and nothing has worked. I am simply at a loss of how terrible of a company this is.

• Review fromCharlene B.

  Date: 05/28/2022

  1 star
  I wanted to share with consumers my experience with Norwegian Cruise line Air/Sail Promotion so another consumer does not experience the same problem I had with their services. I booked a cruise on the Norwegian Bliss in Nov 2021 for July 2-9th, 20** through NCL.com under an Air/Sail Promotion. No where under the booking does it give you the option for deviating your flight when booking. When receiving my confirmation there is a link that explains you can book up to 2 days before and after your cruise dates but does not explain the process. I called Feb 20** to ask about booking a flight the day before and after the cruise dates but was told by the representative that is was too early to arrange flight and that someone would be contacting me to schedule my flight. During the same phone conversation I also asked them where my previous cruise credit was as it was not showing up on my account. Thirty seven days before my cruise I received an email with my flights already booked occurring the same day as the cruise starts and stops. No one contacted me about my deviation or arranging the flight. No where on the video link on my confirmation or in the term and condition #** flight does it explain the process for your flight arrangements. I called 5/27/** to ask for them to change it to the day before and after and they refused. They did not uphold their promise per the video provided. The representative ****** I spoke with sent me to her supervisor **** who explained they could not do anything. I inquired what would happen if the flight did not make it to the port for any reason outside my fault and she said she would not explain this until it happened. I would highly recommend you not to use the Air/Sail Promo and as a result of this experience I will be choosing another cruise line in the future. **** was able to confirm that I called in Feb and notes were made about the flight and merging my Latitude accounts but the representative did not document my deviation req.

• Review fromChristine B

  Date: 05/26/2022

  1 star
  We were told we were getting a balcony concierge room. It was a virtual balcony and this was never disclosed. Besides being pitch black, the room had dirty underwear under the bed from the last cruise. When I looked in the drawer I found Christmas clothes from a cruise 4 months earlier wedged in the back. Nothing about the service was concierge that we paid for. The go kart attendants were ridiculous. Playing with a remote control making everyone go fast and slow and slam into one another, I still have whiplash. They kept telling me the return times for doubles to take a small child, but were giving me the wrong times and never put in a reservation. Making him cry twice for no ride and no accommodation was made. The bars and everything closed much earlier than posted. We paid $200 for a virtual arcade and most machines taped off, broken or they closed early. Concierge supervisor ***** is a joke who hangs up on you and doesn't give any resolution to any problems. I was charged for a meal at Teppanyaki we didn't eat and the waiter double tipped himself. After we signed our receipt he chased me to the door with a second receipt and told me I signed the wrong one. I sent an email, it took 30 days for a rude reply they weren't refunding my money. Called another customer service number, they told me respond back to the email and say you want to call back they have to respond. Yet I have been ghosted. I once again email back and explain the situation and how the judgment call being made was an error and I am owed this money I'm not arguing my whole ship charge when I probably should argue go carts, arcade and everything else. I simply want a $20 tip and a $79 charge for a meal refunded because it's an error. Yet no response. It also was not disclosed the kids club was closed. Adults had to be triple vaxed, kids unvaccinated. No activities but family movie night. We walked around a ship with everything closed but bars with kids. Wouldn't have booked if we knew thus.

• Review fromDiane K

  Date: 05/24/2022

  1 star
  Norwegian Cruise Line is canceling a portion of the passengers aboard the pride of America cruising the ******** Islands. It was at the discretion of NCL to cancel certain passengers reservations. Now about $11,000 of my money is tied up in their return policy to take about 15 days! It was their decision to cut me out of the cruise so I feel they should refund me right away, I cant make any new vacation plans due to them holding my money for half a month! This is definitely not a better business!

• Review fromEleanor T.

  Date: 05/16/2022

  1 star
  We have been unable to receive a cash refund for greater than $5000 which we paid to NCL for an Alaskan cruise scheduled for 10/2020 which was rescheduled to 10/2021 which was also cancelled and rescheduled to 10/2022. For documented health reasons cruising is no longer a mode of travel we can pursue. NCL is issuing us cruise credits in lieu of a cash refund. Our case was filed with NCL in January 2022. Our case remains unresolved .

• Review fromTim or S

  Date: 05/16/2022

  1 star
  We booked an Alaskan Cruise in Sept. 2021 with Norwegian Cruise Line. We paid the $250 deposit, spoke multiple times with our cruise agent and felt everything was going well. The final deposit was due on April 24, 2022. We began contacting the cruise line on every possible phone number 5 days out to pay our balance, Six hours on hold over a 3 day time period with no actual agent , including our agent, who we left a message with was ever available. We saw this as a sign to cancel, as the customer service to even pay our balance was insane. Of course, we were never able to get someone to answer the phone until the day AFTER our final payment was due. this resulted in Norwegian saying we could not have a refund, because we did not honor our contract. We have gone up the chain, trying to resolve this issue, as it is not a lot of money, but ridiculous. This has not been resolved and we are disgusted. Would urge all not to travel with Norwegian.

• Review fromElisa D

  Date: 05/09/2022

  2 stars
  We sailed on the Norwegian Getaway on April 17, 2022 after postponing twice due to covid. We had sailed twice previously and the experiences had been great. However, this time it started with the embarkation. Severely understaffed. We arrived early but still took 4+ hours to board. Some passengers waited 7-8 hours. The ship was supposed to be at 65% capacity but it was nearly full. The staff wore masks but not guests. There were signs to wear masks at designation areas but there were no designated areas. There was no muster drill. Everywhere on the ship was crowded at all times. We wore masks 100% of the time. There was no testing at Bermuda. I came down with covid. Other passengers have reported covid, vomiting, and hospitalization. I can give info if needed. I want more than a basic apology for the embarkation, which was all my case submission got.

• Review fromEwdvyn M.

  Date: 05/08/2022

  1 star
  My case number with NCL is ********. My past reservation number is 47953017 on the " Getaway " leaving 02/11/2022. I was charged 696.97 on 01/19/2022. I accidently filed a dispute with my credit company due to not recognizing the transaction. I then withdrew the dispute from my financial institution that day or a few days later due to my partner ( ******** ) letting me know what the charge (696.97 ) was for. NCL cancelled our trip and did not inform us of the cancellation. Even after speaking to NCL customer service and paying for our excursions on a cancel trip that we were not made aware of due to their lack of information and lack of customer service. After a couple weeks of going back and forth with NCL via phone calls. I paid an additional 696.97 on 02/07/2022 for a different room on a different credit card. NCL stated that this would take 60 days to get resolved by their accounting dep and they would refund the original 696.97 charged on 01/19/2022. Fast forward to 120 days later and NCL has not refunded the dollar amount in question. I have been promised countless follow-ups by supervisor from NCL. They never follow up by email or even a courtesy call. I would like to get this resolved as my credit card company is still charging me interest on the amount of 696.97. It's unbelievable and unacceptable how they treat their guests. The customer service is horrible. I'm appalled by the lack of communication within their organization between departments.