Reviews

My experienced at Melia ********, in ****. From the beginning of my arrival on Thursday June 9, 2022, During my reservation as a Level customer I had the privilege of checking in without any waiting time. Well, when I arrived at the hotel, the greeter at door, I asked him where I needed to check in and without checking my reservation document sent me to the lobby for a representatives to assist me at the counter. We had 10 people waiting to be attended before us so we waited 45 minutes for the representative at the counter to advise me that I had the Level rooms therefore, another customer services I had to do my check in. I was routed to another private room. if the greeter at the door obtains proper training can identify the Level Customers by simply looking at the reservation and avoid the waiting time. However, the employees at the Hotel, did not greed as a courtesy at any giving moment during the day. The person at the booking gives you a brief information on how to access the areas in the hotel. However, it was too much information on your first day. However, we went to have lunch and the accessibility was horrible because you have no guidance, or visible hotel personal in the halls to assist. The next days turned to be a living h*** because we had no hot water in our rooms and every day of my stay at the hotel I had to go down stairs and speak to the representative so they can send a technician to fix the problem the day prior we left the hotel the manager of maintenance came in and apologize for the inconvenience and promised that we were not going to have that problem again that finally the hot water problem was fixed. Well, the next day as usual NO hot water. Our experience was horrible, the food unacceptable with no much variety too simple and with a poor quality. The guest there will express their dissatisfaction with other guess not only of the poor quality of the food but as well, the lack of entertainment it is offer (Very Bad!).