Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Mortgage Broker

Lennar Mortgage, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Complaints

This profile includes complaints for Lennar Mortgage, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Lennar Mortgage, LLC has 62 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue:-Unreasonable, discriminative and unjustified scrutiny and rejection received from the underwriter of our loan in regards to my husband's (Co-borrower) We were guided by Lennar officers that as long as he obtains a job in ****** with an income/employment letter stating that he is a full time employee with a certain salary that can compensate for the estimated 30K USD income that is lacking in value to utilize his earnings for the loan. He obtained a full time job.His work schedule is not the typical 40 hour work week as per a normal full-time employee. Tesla's working hours are structured uniquely and his hours are 36 hours per week on one week and 48 hours on the next and this is an ongoing cycle. He is assigned to work with guaranteed 12 hours per shift/day. In total, he is working 84 hours every two weeks, so he is by fact meeting the Lennar Requirement (that we were told by Lennar Officers) of working 40 hours per week on average. Lennar Officers were made aware of his work schedule and has been shared with Lennar around the same time it was confirmed by ******The underwriter requested fo paystubs showing he is working at an average of 40 hours per week. In the midst of providing the 4 weeks equivalent of paystubs, Lennar did contact ***** to confirm his full time employment, and ***** did provide the confirmation that he is a full time employee.After providing the 2nd paystub, the underwriter submitted our loan as an escalation for not fulfilling the requirements because my husband's working hours as per first week is 35.5 hours, 2nd week with 40 hours + 6 hours The underwriter has escalated our loan as high risk, unacceptable and non-compliant due to his 35.5 hour work week pay stub. As per the Lennar Officer, the underwriter rejected us for the reason that anything less than 40 hours of work a week is considered as variable income.We were only informed of the reason for rejection 4 days before closing.

      Business Response

      Date: 03/26/2025

      To Whom it May Concern:

      Lennar Mortgage is aware of this matter and we are actively working with the borrowers to address the issues raised.

      Thank you,

      Legal Support

      Lennar Mortgage

      Customer Answer

      Date: 03/26/2025

      As of March 26th, we have received a request from Lennar to provide a work schedule (work schedule document) for his work shift at *****. Lennar wanted proof that he is a full-time employee and that his shift is standard and stable. Lennar mentioned that once we provide his work schedule doc, they will reach out to HR to verify the legitimacy of the doc, which is ridiculous because the Work Schedule PDS already came from *****'s employee portal. And ***** already said they will not verify the schedule document because employee verifications are only done vie verifast website which Lennar has already done prior to the rejection. Obviously they wnt us to reach a dead end to our ap[proval and reject us because they are asking for something impossible. I already told them that ** confirmed that they will not accommodate lenders for the work schedule verification because that is not the process. Lennar is truly making our loan impossible to be approved, intentionally if this is the case. 

      According to Lennar Mortgage's Regional Manager, ***** *****, the reason why my husband's paystub was rejected is because he did not have a historical employment of an hourly employment before Tesla and they did not have any basis for an average of 40 hours per work week. She said it was very short for it to be eligible as proof of income. Lennar has been made aware on the earliest stages of the loan that my husband is a driver and has not been employed on an hourly as W2 employee since the beginning of the loan process. They are using this excuse to reject my husband's paystubs and been seeking for documents like paystubs from his current employer, when the know that they already have such protocol in place that they cannot honor W2 working hours for unique schedules if there is no 12 month history of employment. Why did they even ask us for paystubs if they were already aware that my husband will not pass because he did not have historical employment for W2 from the same employee?

       

      They are intentionally wasting our time and exhausting our resources by asking for documents knowing it will be rejected because of the protocols they have in place. This is clearly a home buying discrimination and intentionally giving us a hard time to get approved. 

      Customer Answer

      Date: 03/27/2025

      March 25, 2026 update

      We have been rejected again after gathering my husband's work schedule and verifying with HR. Lennar Mortgage has still yet to approve our loan despite already providing additional documentation. This is by fact discrimination because we have been rejected for a reason that was already known by them way back. They have not helped us with anything and we are in the same situation. BBB, please help

      Customer Answer

      Date: 03/27/2025

      They are not doing anything about this and they did not gave any exception for my husbands income. They have removed my husbands income from the loan and using mine and therefore, they are asking for a higher deposit if 127K instead of 55K which made it harder for us.

       

      we want my husbands income to be considered, if they were to reject us because if this unfair reason, we would like to be compensated for the waste time, exhausted resources, physical and emotional distress and given our situation that we have terminated the lease in califronia to live here and we are now homeless.

       

      thwy are not helping to find a solution. They are neglecting my husbands income which was the complain of this case 

      Customer Answer

      Date: 03/27/2025

      They are not doing anything about this and they did not gave any exception for my husbands income. They have removed my husbands income from the loan and using mine and therefore, they are asking for a higher deposit if 127K instead of 55K which made it harder for us.

       

      we want my husbands income to be considered, if they were to reject us because if this unfair reason, we would like to be compensated for the waste time, exhausted resources, physical and emotional distress and given our situation that we have terminated the lease in califronia to live here and we are now homeless.

       

      thwy are not helping to find a solution. They are neglecting my husbands income which was the complain of this case 

      Customer Answer

      Date: 03/28/2025

      Date Sent: 3/27/2025 11:37:18 AM

      They are not doing anything about this and they did not gave any exception for my husbands income. They have removed my husbands income from the loan and using mine and therefore, they are asking for a higher deposit if 127K instead of 55K which made it harder for us.

       

      we want my husbands income to be considered, if they were to reject us because if this unfair reason, we would like to be compensated for the waste time, exhausted resources, physical and emotional distress and given our situation that we have terminated the lease in califronia to live here and we are now homeless.

       

      thwy are not helping to find a solution. They are neglecting my husbands income which was the complain of this case 

      Business Response

      Date: 04/04/2025

      Attached please find Lennar Mortgage's response to the rejection. Thank you.
    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Source of dispute information: Credit Karma provided the information that I had a hard inquiry on February 25, 2025 from a mortgage lender, and I called Lennar Mortgage to confirm, and ***** ***** confirmed it was with one credit bureau. Type of disputed information: Hard inquiry Date associated with item being disputed: February 25, 2025 Explanation of item being disputed: The report shows a mortgage lender made a hard inquiry on February 25, 2025, and they did not give warning or have my permission to do so. I started and did not complete a pre-qualification application for a **** loan, and the sole benefit of the pre-qualification application is a soft credit pull to allow consumers to shop around and find competitive mortgage rates. The pre-qualification application I filled out said it would do a soft credit pull that would affect my credit. Lennar Mortgage did a hard inquiry despite this. Im the victim of a hard inquiry that did not have my permission and was not communicated by their company. This is negligence and wrong. I want Lennar Mortgage to contact ********** to remove this hard inquiry. Thank you for your assistance.

      Business Response

      Date: 03/25/2025

      Attached please find Lennar Mortgage's response to the consumer's complaint.

      Customer Answer

      Date: 03/25/2025

       
      Complaint: 23005127

      I am rejecting this response because: I was not informed of a hard inquiry pull until after it was done. 

      Sincerely,

      ********* *****

      Business Response

      Date: 03/26/2025

      Attached please find Lennar Mortgage's response to the rejection.

      Thank you.

    • Initial Complaint

      Date:03/13/2025

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My loan application was submitted on 1/18/25, with an initial closing date set for 2/28/25 for a home in Ranches at *****************. Since I am relocating from ***** and secured a new job in the area, I promptly submitted my new job offer letter for verification. After submitting the offer letter, I was informed that the contingencies needed to be met, which led to the closing date being moved to 3/18/25, despite Lennar Mortgage being aware that I was scheduled to begin my new job on 3/17/25. In an effort to expedite the process and ensure the closing could occur before my job start date, I worked quickly to meet all contingencies, including completing the background check and drug test on 3/6/25. My recruiter then provided this confirmation to Lennar Mortgage on 3/7/25. At this point, I inquired if I could close on the home during the week of 3/10/25, but on 3/11/25, I received a phone call from the loan officer informing me that I no longer qualified for an *** loan and would need to apply for a conventional loan with a tentative closing date set for mid-April. This was the first time I was told my loan application was not approved. Prior to this, I had been assured that meeting the contingencies was all that was required, which I had successfully done. The phone call I received on 3/11/25 was not only overwhelming but also felt inconsiderate, especially considering all the logistical challenges I now face. As of now, I am unsure how to proceed. My family and I have already packed up our belongings with our 14 month old baby, and the uncertainty of this situation is causing significant stress. I requested a denial letter that same day. Instead on 3/13/25, I received in my portal an update with a closing date of 4/4/25 from the loan officer, without discussing anything with me first. This is the third time the closing date has changed and we have been given conflicting information. I am requesting immediate clarification on how Lennar plans to resolve this issue.

      Business Response

      Date: 03/20/2025

      Attached please find Lennar Mortgage's response to the complaint.
    • Initial Complaint

      Date:01/20/2025

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am extremely dissatisfied with Lennar's handling of my loan (Loan #**********) and their customer service. After ******************** sold my loan to Freedom Mortgage, the mortgage payment I made on December 2, 2024, was not transferred to Freedom Mortgage. As a result, Freedom Mortgage has not only marked my loan as delinquent but is also threatening to send me to collections.Despite providing clear evidence of my payment through Lennar's platform, this issue remains unresolved. I have made numerous attempts to contact Lennar's customer service at **************, but it is nearly impossible to get through. Every time, I am placed on hold for over 45 minutes, only to hear the same automated message: "Someone will be with you momentarily." Even email correspondence results in generic auto-replies, offering no real solutions.This situation has caused significant stress and financial risk, as Freedom Mortgage continues to demand payment for an amount I have already paid through Lennar. I urge Lennar to resolve this issue immediately by transferring my December 2 payment to Freedom Mortgage and providing confirmation of the resolution to both myself and Freedom Mortgage.If this matter is not resolved promptly, I will have no choice but to explore further actions to protect my financial standing. This level of customer service is unacceptable, and I would not recommend Lennar to others based on my experience.

      Business Response

      Date: 01/22/2025

      Attached please find Lennar Mortgage's response to the complaint.
    • Initial Complaint

      Date:12/30/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a home from Lennar and elected to finance thru Lennar Mortgage. All documents I signed, including final closing documents, clearly stated, as per my preference, that there would be no escrow account to impound payments such as Property Taxes, Insurance and *** ****. When I checked my account via ********************'s payment portal, they had created an escrow account for payment of my flood insurance, which I had paid in full well before escrow closing. I contacted Lennar Loan officer ***** **** on 12/20/24 for resolution of the issue and still have not received any resolution to the problem. In addition to this, my Lennar Loan Payment portal is now locked, so I'm unable to make any loan payments and I have a payment due on 1/1/25. I have once again contacted ***** ****, no response, and I've been on hold for for extremely long times on their Account Support line and no one is picking up. My fear is that Lennar Mortgage will do nothing to resolve this problem or drag it our until my loan payment is past due and they will then put a negative notation on my credit report which is perfect and sterling.

      Customer Answer

      Date: 12/30/2024

      Hello,

      lennar Mortgage finally responded and confirmed that they sold my loan to Freedom Mortgage for servicing, see attachment.  They did not confirm that they removed the escrow account from my loan before selling it, I suspect they did not but i will have to wait until after 1/1/25 to find out from freedom mortgage.

      thanks, *****

      Business Response

      Date: 01/07/2025

      Attached please find Lennar Mortgage's response to the complaint.

      Customer Answer

      Date: 01/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and understand that even though I paid for flood insurance, in full, well in advance of closing escrow and provided Lennar with proof of coverage, Lennar mistakenly created an impound/escrow account attached to my mortgage loan, without my prior consent or knowledge.  Now that Lennar has sold my loan to another agency and servicer, there is nothing Lennar can do to rectify the issue; Im now left on my own to resolve their error with the new loan servicer.  I would not state that I find this a satisfactory resolution but I agree to close the matter due to the fact that Lennar has sold my loan and therefore is no longer in a position to resolve their problem they created.

      Sincerely,

      ***** ****
    • Initial Complaint

      Date:12/10/2024

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a statement for ******** for mortgage payment for November but I wa made to pay *******. I have never received a statement for *******. I want to see the details of the escrow payments as well as statement. I have the escrow that is transferred to ********. Why was I made to pay *******

      Business Response

      Date: 12/23/2024

      Hello, I routed this over to Lennar Mortgage to have someone contact you. You will need to speak with them directly as they are an independent business from Lennar.

      Business Response

      Date: 01/02/2025

      Attached please find Lennar Mortgage's response to the complaint. Thank you.

    • Initial Complaint

      Date:12/09/2024

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In an attempt to purchase a new home Lot 0291 at **************************************************************************************************************** in ************* at the Preserve at ****, we gave a deposit of $11,655. Our mortgage financing contingency expired and we were not approved by Lennar Mortgage for a home loan. We requested our deposit back and they are refusing to return our deposit in a timely manner saying it will be up to four weeks before we get our refund. Under Florida Law the Seller is required to return the money to the buyer and seller will have 10 days after the date demands are made for the deposit in order to resolve the dispute. If there are still unresolved issues after the 10 days, the buyer and seller must go to mediation, and if mediation does not resolve the issues, an action may be filed in court in the form of an interpleader.I am sure I am not the only one that this company has done this to and I am publicising this event and want my money back sooner that 30 days. I hope this helps someone else think twice about doing business with Lennar as well and protect themself.

      Business Response

      Date: 12/10/2024


      December 10, 2024

      Sent via BBB Online Portal
      ****** ******
      ***************************************************************************
      **************
      ********************************

                  Re:  ****** ****** BBB Complaint ID # ********

      Ladies and Gentlemen:

      Lennar Mortgage is in receipt of ****** ******* (the Applicant) complaint submitted via the BBB complaint portal.  Upon review of the complaint, we have determined that we are the incorrect party to address the Applicants concerns. The ******* money deposit the Applicant refers to is controlled by the purchase agreement between that Applicant and the seller, Lennar Homes. As such, we are unable to speak to its return. We recommend the Applicant reach out to his representative at Lennar Homes to address these issues.

      Thank you for the opportunity to respond to ****** ******* concerns.

      Very truly yours,

      Lennar Mortgage, LLC
      Legal and Compliance Department

      Customer Answer

      Date: 12/26/2024

       
      Complaint: 22661580

      I am rejecting this response because: You all are reporting to the same parent company and all correspondence and monies and amounts due were paid through communications directly with Lennar Mortgage.

      Sincerely,

      ****** ******

      Business Response

      Date: 12/30/2024

      Attached please find Lennar Mortgage's response to the rejection. Thank you.

    • Initial Complaint

      Date:11/23/2024

      Type:Billing Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lennar Mortgage transferred my loan to another processor (Loan account# mentioned in the claim) few days after I have already made an advance 1st mortgage payment. My payment was made on October ******* to Lennar and the loan was transferred to Mr ****** on October 28, 2024. However, over a month later (as of the day of this claim), the new servicer said they have no records of that payment. I contacted Lennar Mortgage multiple times via emails to inquire when my payment will be transferred to the new services. Lennar answer "it will be transferred". My new services is requesting that payment to be made. I request Lennar Mortgage to resolve this issue immediately and send my full payment (with an effective date of October 17) to the new servicer so I get credited for early payment.

      Business Response

      Date: 11/27/2024

      Attached please find Lennar Mortgage's response. Thank you.

      Customer Answer

      Date: 12/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******
    • Initial Complaint

      Date:10/28/2024

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My loan officer has either been lying to me, or making up information for the last 3 months. He has consistently told me over and over that I would not require any funds to close. I have been asking my loan office for the amount to close for over a month so that I could save for whatever I would need, and he continuously "guaranteed" me (his words not mine) that I would not be required to to bring any money to closing. Now 1.5 weeks prior to closing, I am being told that I need about $1,000 in order to close. I have been trying to get someone from Lennar Mortgage management team to call me since Thursday and, of course- no response. This is incredibly unprofessional and completely screws me over, because either I have to come up with $1000 in a week, or pay a daily penalty fee for every day I can't close past the scheduled closing date. And I can't cancel the entire contract because then I would lose my entire $10k deposit. So essentially I'm screwed.

      Business Response

      Date: 11/01/2024

      Attached please find Lennar Mortgage's response to the complaint.

      Customer Answer

      Date: 11/08/2024

       
      Complaint: 22483274

      I know no one cares anymore since you already have money, but the response that I received to my BBB complaint just adds to my level of concern and disappointment with your company,


      I submitted a BBB complaint after being given incorrect information about my cash to close.  After being guaranteed that I would not need any cash to close I was told 1.5 weeks prior to closing that I would need to bring $1000 to close.  While I understand that numbers change, at that time no one could explain to me why there was an $1800 shift in the closing cost.  And since, at that time I could not get a manager to contact me I reached out to BBB to try and get some help.


      I did receive a call shortly after from ****, and we discussed the entire situation and worked it all out.  My issue was not about the money.  It was about the fact that no one could explain the difference to me, and my original loan officer was gaslighting me saying it was because I changed the closing date, which I did not.  The original plan was always to close in November, and it is stated on the Loan estimate as 11/4, because I asked him from the start to list it as such.  If your loan officer decided to calculate the closing costs for an OCtober closing instead of a November closing then that was his fault not mine.


      When I spoke to **** he mentioned that my original loan officer admitted to him that he messed up with the original loan estimate, which really was all that I wanted (other than the explanation that **** was able to provide me about the closing costs).  **** and I were able to work everything out and close on time.  I was happy with the resolution, until I received your BBB response (attached).


      The fact that your company is not willing to say "we made a mistake and we are sorry for making said mistake" baffles me.  I am not looking for any financial compensation or restitution, only for you to own up to your mistakes and stop gaslighting people into thinking it was their fault.  If your loan officer would have calculated the estimated closing costs for November 4 as initially requested, or had even adjusted the numbers in any of the three conversations we had specifically about cash to close in the 6 weeks leading up to closing this wouldn't have been an issue.  But no, he insisted that I "Trust him" and "guaranteed" me (his words not mine) that I would not need any money for closing.  THIS is what the problem is, and trying to convince the world that you are in the right and I am just an uninformed customer is morally and ethically wrong.  


      Do better.

      Sincerely,

      ***** **********

      Business Response

      Date: 11/18/2024

      Attached please find Lennar Mortgage's response to Ms. ************ rejection.

      Customer Answer

      Date: 11/20/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** **********
    • Initial Complaint

      Date:09/13/2024

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent over 2k ******* money then Lennar wanted ***** deposit. Sent the money. Day before we sign Lennar rescinded the contract. They wired back *****. The ******* money Lennar will not send back. According to Texas law since Lennar rescinded the contract they have to pay the 2k ******* money immediately. ****. Getting the runaround.

      Business Response

      Date: 09/19/2024

      Attached please find Lennar Mortgage's response.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.