Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The procedure I was supposed to receive was an implant exchange/reduction. I was interested in the galaflex & per ****** the only way ****************** would do the galaflex was with a lift. The entire point of my choosing ****************** was because he said I didnt need a lift & could do the implant exchange without one. We decided I could do the implant exchange, galaflex & a crescent lift & in the future if I wanted a full lift we could discuss that at a later date. The game plan was to exchange my implants with implants that were a moderate profile & same size in diameter as the existing implants were very large. That is NOT what I received. The procedure performed was a full lift, smaller implants & a high profile. My ******* are not the same size, irregular & deformed. My scars are large & because ****************** didnt remove my entire ****** when moving its placement, I have left over areola underneath where my ******* were originally positioned which as you can imagine left me with not just the anchor scar but also the left over dark spots from my areola! I had serious complications from the lift that required me to pack holes the size of half dollars that again have left me with hideous scarring. You wont see your surgeon but another post op provider. I kept expressing my concerns & issues I was having & all I was told was nothing couldve been done at the ******** needed to wait a minimum of a year. Current day, the response received was you pay for the procedure not the outcome. They stated that I signed a consent form indicating I was satisfied with my procedure & not only did I not sign anything of the sort post operatively, but what they sent me was a form they made me sign during PRE OPP with the coordinator taking photos with no date on the form! This would have never happened if ****************** done what we discussed before surgery. The other response I received as to the Why behind what he did was because I was lacking upper pole fullness.

  Business Response

  Date: 02/27/2024

  Good morning, I see based on your complaint that you are not satisfied with your results. Nonetheless once surgery is completed you need to contact the follow up department and schedule a Consultation with the Doctor. Unfortunately that is the only way to get to your deaired results after procedure is performed. Please contact our follow up department and we will be more than happy to assist you. 

   

  Thank you 

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2-5-24 I flew to ***** from *******. From the finance department wanting an extra $500 because they said the owner isnt actually honoring the sale many of ** booked for, to being asked to switch doctors AT PRE OP CLOSING HOURS, to another doctor you did NOT want. So because you didnt want this random doctor you didnt pay for ** Cosmetics steals your $1,000 deposit even though the contract states they CAN NOT and only for select reasons. The Accounting email you need to get reimbursed for surgery is a joke as well. I will be attaching a screen shot of whoever runs accounting saying I need to talk to a supervisor but never getting me in contact with one and ignoring me ever since

  Business Response

  Date: 02/22/2024

  Good Morning, I will check your chart and see if a refund is due and process it. On the other hand if you wish to contact one of our supervisor you can do that at *************************************** 

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 12, 2022 I got arm liposuction and a BBL from ******************************. I expressed to my coordinator my main areas of concern during this process were my arms and this is the area I really want focus on. She acknowledged and said no problem. When arriving for preop I was told no one said anything about an arm procedure. I had to add it on, another 3k to my procedure. This was not an issue due to this being what I wanted done in the first place. After my surgery I noticed there was an immense amount of fat left over on both arms where it appears uneven lipo was done and some areas not even liposuctioned. When reaching out to CG they stated to wait 6 months to a year as results are final until then. After a year I reached out in regard to a revision with ******************* because my arms are completely botched, where they told me he says I need an arm lift. If this is what was needed to begin with this shouldve been stated instead of viewing me as nothing more then a dollar sign. This has created an immense amount of emotional distress for me as I wont wear dresses or short sleeves let along get in a bathing suit. Its highly unethical what they did and when I wrote to them in regard to them acting unethically I received no reply. I spent 9k on my total procedure and would like to get refunded for the arm liposuction which was only 3k due to this incident which will now need to be revised elsewhere.

  Business Response

  Date: 02/21/2024

  Good ******** services were rendered, when services are rendered unfortunately no refunds can be processed. You need to contact the follow up department to schedule a consultation with your surgeon to go over your post operative concerns. Also keep in mind that here is a limit on the amount of fat that can be extracted when doing liposuction, this is a  law. You also have the option of going thru a second procedure so more fat can be extracted. Please contact us and we will go over the different options you have. 

   

  Thank you, 

  Customer Answer

  Date: 02/21/2024

   
  Complaint: 21322957
  
  I am rejecting this response because Ive already reached out to the department youre telling me to reach out to and they told me a 6k procedure is now to be completed for an arm lift. While Im aware of the legal limits of fat that can be taken out, If the doctor saw me and knew there was too much fat or he wouldnt have been able to provide the desired results he should have been honest about this or recommended a different procedure to be completed for my desired results. I have proof Ive reached out and have not received a response about this unethical situation.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/22/2024

  ************, unfortunately we can process any refund since your services were rendered. You need to contact follow up for a revision surgery and consultation with the doctor. Nonetheless revisions are not free of charge. 

   

  Thank you 

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21322957
  
  I am rejecting this response because Ive already reached out and have been told a revision will be 6k when Ive already paid 3k for arm lipo which no other facility charges that much. Because someone paid in full a refund cant be processed? Please explain that part about not being able to refund the arm liposuction portion. The expectation isnt a free service. 

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them to ask about surgery and was pressured over the phone to secure my date at a locked in price by signing up for a credit card. I made the mistake of doing so before discussing with my doctor. Once I talked to them, *************** said I could not go through with the surgery. I called ** Cosmetics in June 2023 and requested a cancellation and was told that the money, minus $1000, would be refunded to the credit card within 30 days. I reached back out when this did not happen and was told that I failed to send an email to their accounting email and therefore it would be another 30 days. I emailed the accounting email that was given to me and they told me that it would be 30 days. Every single month since August, I have emailed them requesting my refund and they have not done it despite replying and apologizing. I have been stuck paying interest on the credit card they signed me up with for over 6 months at this point and have already paid $1600 towards a surgery I am not getting.

  Business Response

  Date: 02/19/2024

  Good morning *** ******** I will have the ********************* Manager look into your chart and see what is going on with your refund request. Rest assure that we will take care of this immediately if it is not taken care already. If you have any questions or concerns please do not hesitate to contact us at your earliest. 

   

  Thanking you in advance, 

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 12, 2023 I had undergone surgery with CG Cosmetics (*****************) for Lipo 360 BBL, and arm Lipo. I expressed concerns to my coordinator prior to getting surgery stating my arms were my biggest area of concern and this is what I wanted to be focused on. When I went in for pre-op August 11 ** stated this wasnt on my paperwork and the surgery didnt have arm Lipo included. They charged me an additional 3k for my surgery for the arm Lipo when other places typically charge between $500-$1000. It was no problem, I paid it and expected to leave with great results as this was my main area of concern. left with botched arm liposuction and was told to wait 6months to a year when expressing my concerns. When I reached back out and asked for rectification for this issue I was told Id need to pay an additional 6k for an arm lift. This is highly unethical and unfair I wasted 3k. If the doctor did not believe he couldve done the job correct or believed I needed a different procedure, this shouldve been discussed. I paid ** a total of 9k and am looking for a refund for the arm liposuction. When emailing them back in regards to my poor results and how unethical theyve acted I received not response.

  Business Response

  Date: 02/13/2024

  ************, unfortunately when services have been rendered we can not process a refund because expenses were already paid to Surgeons, anesthesiologists, nurses and medical team to be able to perform the procedure. We have our follow up department who is in charge of evaluating any patient not satisfied with the results and seek alternatives.  Please contact our follow up department and follow up on a revision appointment. Patient is not *********** any refund once services are rendered. 

   

  Thank you 

• Initial Complaint

  Date:02/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a breast augmentation booked for sept 7th with CG cosmetics. I wired them money from my bank and the surgery was paid off. I was travelling from ****** and was not let into the US ( I have no criminal record or pending charges) I called ** and let them know I had to cancel my surgery and the reason. They agreed to keep my deposit but refund me $2980 USD. It is now February 12th 2024 and I am still waiting for my refund and keep receiving the same response from the accounting department.

  Business Response

  Date: 02/13/2024

  ************, I will have the accounting department check on your chart and take care of your refund as soon as possible. Thank you for contacting us.

  Customer Answer

  Date: 02/23/2024

   
  Complaint: 21280885
  
  I am rejecting this response because:
  My refund still has not be sent and I am just being told to continue to wait and that accounting is looking into my refund. I have been told this same thing for the past 5 months. 
  Sincerely,
  
  *********************

  Business Response

  Date: 02/27/2024

  ************, your BBB complaint was already sent to the supervisor and it was going to be taken care of immediately if a refund was due. Nonetheless it takes 3 to 5 business days for any refund to show on the patients side. 

   

  Thank you 

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled surgery and paid in full for my procedure. I decided to cancel due to bad reviews and I started getting feeling like the place was a chop shop where they just book a bunch of appointments and have everyone waiting around with no real personal care even though you can lose your life while there. I wouldnt be able to even meet my doctor until the day of surgery and no real answer if I would see him afterwards as well. I didnt want to have my surgery with them so I canceled in writing and over the phone. I followed all of their instructions for a refund and WAS even ok with losing the nonrefundable $1,000. I would just take that loss for letting them talk me into booking so fast. On November 13, 2023 I received an email stating my refund request was received and the refund would be processed within 30 business days. Just like many many others my refund was NOT processed. I sent a follow up email on January 12, **** stating that my refund was not received and I received a response same day stating that it was still being processed and should clear soon. Today is February 8, **** and I have yet to receive my refund nor have I received any follow up from their accounting department. At this point I want the ENTIRE amount refunded back. It has been three months and I have requested a refund twice. I dont see how this is not considered theft. I did not have my surgery. I canceled according to their guidelines. And they still have not done their part or followed through on their word and refund the money. This business has yet to learn their ****** from the many complaints. Its scary that they handle peoples lives on a daily basis and scam people all at the same time.

  Business Response

  Date: 02/08/2024

  We will check your chart and take care of your refund as soon as possible. If you have any questions or concerns please do not hesitate to contact us at your earliest. 

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21263827
  
  I am rejecting this response because:

  The business is giving me the run around. They have just sent me an email stating verbatim The truth of the matter is that we have been experiencing delays in the reimbursement process. However, clearly this is an ongoing problem for all who request refunds. A previous customer submitted a complain on this platform and they requested a refund and got an acknowledgment from the business on the same day as me (11/13/2023. Check recent complaints filed) but they filed their BBB complaint before me and have received their refund. How can you have delays when refunds processed on the same day to the same credit service get processed at different times? The only way to get your money back from these people is to beg! They are unethical and straight crooks! Process my refund ASAP! It does not take 3 months! And also, if you read the complaints they give everyone different expected times. Some they tell 25 days, most have been told 30 days, and some get told 45 days before the refund. They have no intention of refunding anyones money. They hope that we give up! This is theft by taking. Period!
  
  Sincerely,
  
  *************************

  Business Response

  Date: 02/13/2024

  *******, your refund was already processed thru alphaeon, Please check your dashboard online. Thank you 

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21263827
  
  I am rejecting this response because:
  
  Again, another lie. I just got off the phone with the card company and only $1,500 was refunded. My card was charged $9,000 for a procedure that I never got and was cancelled according to the businesses rules and yet you think refunding $1,500 is acceptable? This company is crooks and I pray that everyone involved gets locked up. Im actively working with a group to start a class action suit for unprocessed refunds. Please stop playing with me and refund the money that is owed! Im not asking you to do anything other than what you should do as a business. This is theft by taking literally! You guys have never even seen my face in that office and you think its ok to not refund the full amount thats owed to me? This has got to stop.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ** cosmetics to have a procedure done. I started the process of financing on January 9th, ****, My fiance and I both took out a cc through ** Cosmetics with a total of $9500. We set the surgery up for February 26th, ****. On January 11th, ****, I cancelled the surgery. We had things come to our attention that we needed to research further and we also decided we needed to do other things with that money. All of that is irrelevant but I wanted to cancel my surgery. So to get a refund my surgery coordinator said I had to call the accounting department. You cant call them, you have to email them. I have had zero response. They were quick to take my money but now will not respond about my refund. I also have made a dispute with the cc company. They have charged both of our credit cards for the full amount of the procedure that I never had and cancelled one day after all the financing went through. There has been no correspondence from them to my emails. Id like my refund.

  Business Response

  Date: 01/29/2024

  Good morning, refunds are processed thru the ********************** you need to send an email to *************************************** and include your Full Name, Date of Birth and accounting department will respond back to you with an email confirmation stating it was received. Please make sure that the right email address is used, since sometimes patients wrote to the wrong email address and then they claim nobody has responded. Please make sure cosmetic does not ends on an S. 

   

  Thank you 

  Customer Answer

  Date: 01/30/2024

  I sent another email to the accounting department. If I hear back from them before this 10 day period is up I will let you know. If not I will want to keep the complaint open until resolved. 

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023 I was scheduled to have a procedure at CG cosmetics. I had to prepay through my medical credit card. The day before my procedure they told me they would not be able to proceed with the procedure because of a health issue. I requested a refund via email. They told me they will not refund the whole amount because they're keeping a **** dollar deposit but will process and they'll send the refund to the medical credit card company Alpheon within 30 days. I've emailed them a couple of times asking for my refund and I get a response saying they apologize and they are working hard to refund my money. Its late January **** and this happened October 2023. Meanwhile I've been paying the credit card for something I didn't even get done. I want my money refunded so that'll free me from paying a monthly bill for something that never was done.

  Business Response

  Date: 02/07/2024

  Good Morning, ************, the accounting department has been notified and will be processing your refund this week, Please check back on your Alphaeon system by Friday so you can see your refund processed. Thanking you in advance, 

  Customer Answer

  Date: 02/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed ** on July 13,2023 requesting a refund for a canceled surgery. I have paid a total of USD $6,500.00 so far towards my surgery. In the contract I signed it says that it takes 20 working days to get a refund. Up to this day January 22, **** I have not received my refund. I have been in contact with them every single month requesting this refund and I have been told that I will receive it next week or Friday for months now. Now it's exactly 6 months with the same story over and over and I am very frustrated. Please help me in recovering my hard-earned money from those dishonest individuals.

  Business Response

  Date: 02/07/2024

  Good Morning , please contact the accounting department , I checked your chart and your refund was already processed back to the card payments were made with. Please confirm if you have copy of those receipts for your records or we will send them to you. I see that you have a pending refund of $500 that you paid via wire transfer. Please confirm that this is the only thing you have pending because your credit card refunds were already processed. Please contact us at ***************************************

   

  Thanking you in advance,

  Customer Answer

  Date: 02/08/2024

   
  Complaint: 21181236
  
  I am rejecting this response because: I never received any refund at all the money wasn't sent to my bank account. I called my bank they said they don't see any money came in from Gambles  Cosmetic Services on the date you provided as Aug 17, 2023 which you sent receipts saying that it was returned. Up to this day February 8, **** I have not received any refund at all. 

   

  
  
  Sincerely,
  
  ****************************

  Customer Answer

  Date: 02/12/2024

  I contacted my Bank and they sorted out the $5,000.00 I finally received it today. So now ** owes me $500.00 which they have not refunded me as yet. 

  Business Response

  Date: 02/13/2024

  Refunds were processed already. Please contact your Bank and we will process your pending refund of $ 500 this week back to your BMO Bank, 

   

  Thank you 

  Customer Answer

  Date: 02/27/2024

  I have not received the $500.00 refund as promised on the week of the 14th (on February 14, 2024 they said I would get it by the Friday) which I have not and I am still awaiting. 

  Customer Answer

  Date: 03/04/2024

  Today Monday March 4th 2024 will be almost 4 weeks since I was promised my $500.00 balance refund from Cg Cosmetics. Please assist as I have emailed them and their response is as always " refund will be processed as soon as possible".