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Complaint Details
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Initial Complaint
01/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I schedule an appointment with ************** . They were very quick to collect into a schedule at the beginning a month before my procedure. They called to say that the doctor that I had picked was any build to do the procedure and I was getting a different doctor they gave me ************. I went in the day of my procedure and had it done a week later I called the doctor to let him know that I was having fever. I called and left several messages. I called several days in a row. I was told that the doctor would eventually contact me which he didnt on Wednesday I called and I made an appointment. I went in on Friday, 10 of November he circled the red spot which I told him I was having fever. He told me if anything come back to see him on Monday. If it got worse that night, I got fever again in the morning. I called the office after several times, trying to get through I left another message, I was told that the doctor would contact me and to email them pictures as I did later that afternoon the fever continued to rise. I called the doctor again and yet no answer over and over. I kept getting transferred from department to department on Sunday morning and wake up I had fever again , I went to urgent care and was sent to the emergency room. I was then admitted and had surgery within five hours. My blood pressure was 74/45. I was in ICU for four days on Monday the 14th. He came to see me around 6 oclock in the morning , was there for five minutes and left. I have tried many times to contact this office and have received runaround from everyone. All I wanted was a refund the first time he gave me antibiotic. It was the wrong antibiotic the second time on that Friday when I went back again, he gave me the same antibiotic, which was the wrong one. I only had one drainage, put in , after he told me that it was an extensive surgery in the hospital I was diagnosed with sepsis. I have tried to reach out to them with no response please helpBusiness response
01/27/2023
Good morning ************************,
Thank you for submitting your signed HIPAA consent. Our apologies for any inconvenience that you may have incurred.
As per your terms and conditions, you must understand that the outcome of the procedure dependents on various factors, many of which are outside of Mias control. Also, understands and accepts problems relating to or complications arising from your surgery. As per your terms and conditions Mia ****************** is not responsible for any additional expenses incurred post operatively. Unfortunately, since the procedure and all necessary post operative care was provided, this does not qualify for a refund as per the terms and conditions.
Please refer to your terms and conditions Section 5. In General. items. below for your convenience.
5. Problems and Complications Resulting in Additional Fees to Patient.
5.1. In General.?Patient understands and accepts that problems relating to or complications arising from your surgery may result in additional fees and costs to be assessed against patient. These costs may include additional anesthesia and facility fees, hospital costs, physicians, and surgeons fees and/or other charges. Patients are solely responsible for these fees and costs.
If you have any questions or concerns, please feel free to contact me at *********************************************************
Kind Regards,***************************
Customer response
01/30/2023
Complaint: ********Complications which could have been avoided if the physician wouldve taken care of the problem when I was in the office on Friday knowing that I had had fever it was swollen, red and very very painful as I explain to him. I believe they should also explain in their informational packet that the office does not answer their phone, and when they do answer, the physician never gets back to you. This was clearly not due to surgery, but also due to lack of attention on their part, it is that lack of attention that caused it to get as bad as it did. Tummy tucks typically take one to two drains depending on the amount of tissue removed per the surgeon. There was an extensive amount of tissue removed, and I only received one drainage the other side that did not have a drainage caused a huge mess after not being taken care of. This was a neglect, not only by the office, but also by the physician and lead to me dealing with so much more I could have died. And all due to their irresponsibility and now they do not want to take any responsibility. I am very disappointed. I think the right thing for them to do would be to at least give me partial Refund at least for my tummy tuck.
I am rejecting this response because:
Sincerely,
******************************Business response
01/30/2023
We have a very strict post surgical process in which each patient gets seen by their respective surgeon the next day after surgery. Our mission is always the health of the patient and would never put a patient in jeopardy. Again, per our terms and conditions we cannot process any refunds.Initial Complaint
12/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid ****** alone for surgery with *************. Which is well over double the price of other surgeons to ensure Id only need one round of surgery to achieve my desired results. After surgey I woke up shaking very cold could not breath calling for help they just told me its okay.. so I waited for them to grab me and they did after 20 minutes I was in excruciating pain and he prescribed me ibuprofen only. I was not aware of this prior to surgery. When I got to the recovery home I see everyone else is able to sleep because they were prescribed higher pain medication. At the home I fainted while using restroom. Could not sleep due to pain and no meds. And my **** looked the same as before.. I would like a refund for the pain and suffering just to look the same as I did before. I spent over 15K on the trip recover home and surgery Id just like the money spent with mehio back!Business response
12/28/2022
To Whom It ************************************************* has just received the attached December 24,2022, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
Please feel free to reach out to me should you have any further questions.
Thank you,
***************************Initial Complaint
12/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My surgery was reschedule times four. One time due to my low blood count. I disclose that I did have sickle cell trait and themoseima. I talked to four different representatives and then finally a supervisor but, never a doctor. I was told I could not even be offered a cell saver to elevated my blood levels . If I would have know this I would have never sign up for this surgery. Second, my doctor went out the country and could not complete my medical clearance form. My surgery was once again cancel and I was really began to become frustrated. I spoke to three more representative and a manager through a call center but, never a doctor who was to perform the surgery. So it was extended. The final straw was when I recieved a call after hour from a represenative claimg tha tshe was from the lab department . This was at 6:00 pm ******** *** eastern standard. She clasim that I would be black listed from labcorb and tha she would call my doctor ****** right now which was close and then she hung up on me . I would like all my money back because I am not a doctor and I don't work in the medical profession. I disclose every medical I had . These people continue to call me a liar. I would like to go to a local ****** a visit a doctor in person and physical let them handle all blood and paper in the ****** . This is not the way and I am completely scare of having this surgery because have been called a liar and they keep canceling me and will not gave me none of my ******* back for any services render. Is this even legal? I even told them that I would contact the BBB and one representative told me that I could contact whoever I wanted too!!!Business response
12/21/2022
To Whom It **************************************************** has just received the attached December 20, 2022, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
Please feel free to reach out to me should you have any further questions.
Thank you,Customer response
12/22/2022
Complaint: 18620378
I am rejecting this response because:
Sincerely,
*******************Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I booked a plastic surgery procedure with ************** at Mia ****************** on 01/13/2023. I paid my deposit of $480. On 12/14/2022, I received an email saying that ************** is taking a personal emergency leave and they do not know when he will return. They said that I can either keep my scheduled procedure date of 01/13/2023 and have the procedure done by another doctor or reschedule without being charged a rescheduling fee. Since they don't know when ************** will return, I'm not sure how they expect me to reschedule when they don't know when ************** will return. Also, my work schedule is very busy and it is very inconvenient having to reschedule. I called and spoke with one of their agents in their call center and they told me that I can cancel my procedure but they will not refund my money. I asked to speak with a manager and was told the manager is not there and to call back. It is absolutely ridiculous that they will not return my money considering this is not my fault.Business response
12/15/2022
To Whom It ************************************************* has just received the attached December 14 , 2022, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
Please feel free to reach out to me should you have any further questions.
Thank you,
***************************Initial Complaint
12/08/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My original request was for a tummy tuck. I later decided to inquire about adding a breast reduction. I called three straight weeks specifically asking for a call back each time telling the rep what I wanted information for. Four weeks later I called back requesting a supervisor; the second call that week I was transferred to a rep who promised she would have someone call me asap; still no call back. I called again only to be told that someone called but I didnt have a voicemail so no message was left; I disputed that response due to me having a voicemail and advised I received messages prior to providing a deposit. Instead of a call I A day later I received an email with information that had nothing to do with the information requested; I have the email. 25 hours after requesting a refund I received a denial email. I placed another call and this time I was told that a message was left but when I informed her that I was told I didnt have a v/m she then informed me that they called me. I advised I never received a call I was informed that several Cala were made I advised I travel with work further explaining that calls dont always complete. I argued that even the email received did not give me information for the procedure I requested. I asked her to wear my shoes however she stated that I would not be getting a refund due to the no refund policy I advised that they failed to provide me service. I asked why would I have a surgical procedure with a company that cant give me the correct information and that I was afraid to have surgery now because the company failed to provide me the correct information regarding my questions. I requested a refund which was denied and given multiple different stories for attempts to contact me that wasnt made. Beware *** Aesthetics will use the contract to take money and profit for services not provided making excuse after excuse. If you have a concern no supervisors are available instead you get tossed around; no one caresBusiness response
12/09/2022
To Whom It **************************************************** has just received the attached December 8 , 2022, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
Please feel free to reach out to me should you have any further questions.
Thank you,Customer response
12/12/2022
***Received From Consumer***
Hi
My concern was addressed, resolved over the weekend.
Initial Complaint
12/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
08/13/2022 I decided to get a bbl done at Mia ****************** in *******. I spoke with a representative that never told me before i put my deposit down that they do not fill out FMLA papers because it is an elected surgery. I was not made aware of this until after I had already put my deposit down. It does not say this any where on their website or any of the emails that they send you. When I was finally informed about this I was told they would give me paperwork that I would be able to give my job so i can take time away. Well I have just now been made aware that they do not even do that. I ended up having to cancel due to them not being able to provide any type of documents so i can take time off of work. I had a manager listen to the call from the refund department and confirmed that i was never told this in the call before I put my deposit. *** stated I was told in another call that this is their policy not to refund. i told them that I had already put my deposit and was not made aware that they do not fill out fmla papers before hand I feel i deserve my deposit back because i was not give all information to make the correct decision for me. Being that the Supervisor heard for her self that i was never told this before i put my deposit, should be enough ground to refund my money.Business response
12/09/2022
To Whom It **************************************************** has just received the attached December 8, 2022, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
Please feel free to reach out to me should you have any further questions.
Thank you,Initial Complaint
12/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I researched ************************ for two years. In May 2022 I called to receive pricing. I was told BBL and Lipo360 prices for all doctors. I chose Dr. * for January 2023. She quit as of 12/2/22. *** CANCELED MY SURGERY, not me. However stated that they were keeping my money. SCAMMMMMM. But they then said I could choose another doc of their choice. Because they refuse to give me my deposit back for them cancelling I chose ************ however I did NOT want him to do a BBL on me. I told them I would just like lipo 360 from him at the quoted $5300 price I was told in May. The lady told me no and it would be a $1500 fee on top of the original bbl price to DOWNGRADE to a lower surgery. This place is a SCAM. If THEY cancel they should be either refunding deposits or letting you choose your doctor, date, and procedure of choice due to their contract breach.Business response
12/05/2022
To Whom It ************************************************* has just received the attached December 2 2022, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
Please feel free to reach out to me should you have any further questions.
Thank you,Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to mia ********************** for a tummy tuck! I was told I only needed a tummy tuck for my desired results. I paid $7,100 cash and I had a tummy tuck done! At 3 months I noticed I wasn't getting any smaller and I have small dog ears. I went in and was told to give it around 6 months and they should go away. At 4 months I asked for a revision because of noticeably no side lipo and dog ears still there, at 5 months I was denied a revision! At six months same issues still exist and I'm very round with fatty sides! Now I'm being told that they should have done lipo first before tummy tuck and I was misinformed in the beginning! I was never attempting to be a vixen but I wanted my stomach gone and as you can tell it is not! I'm so disappointed at the amount of money that I spent to receive the God awful results that I received with no resolution! I do not think it should be fair for a place of business to be able to perform unsatisfactory work and not be held responsible if there is a complaint. I was told that there was no one to express my concerns with if the Dr. doesn't want to fix my concerns. This was,as you can see from my pictures a terrible investment! Everyone that has reached out so far only advise me that ************ doesn't do revisions on his work! I'm so disappointed with no resolution and I'm 6 months 2 weeks post operation!Business response
11/30/2022
To Whom It ************************************************* has just received the attached November 29, 2022, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
Please feel free to reach out to me should you have any further questions.
Thank you,Customer response
12/01/2022
Complaint: 18478653
I am rejecting this response because: this seems to be a terrible way of responding to a dissatisfied patient. I have to sign my rights away to be further humiliated. Still no contact to me with in concern to my issues expressed other than on this platform. I should not have to come here to be able to get the business to respond. Terrible business practice. My email and phone line remains open with no contact! I'm extremely disappointed $7100 later.
Sincerely,
*******************************Business response
12/02/2022
Good afternoon ******************,
We apologize for any inconvenience you may have incurred. Unfortunately,without a signed HIPAA Consent we are not authorized to look or discuss or release any information.
If you have any questions, please feel free to contact us at ************
Kind regards,Customer response
12/09/2022
***Hippa Realease As Requested***
***See Attachment***
Business response
12/12/2022
Good morning Mrs. *******,
Please sign HIPPA consent form must be and notarized before we can proceed.
Kind Regards,
Customer response
12/12/2022
***Request From Business***
Business response
12/13/2022
Good afternoon Mrs. *******,
We apologize for any inconvenience that you may have incurred. Please fill out and notarize the ***** consent form for us to be able to proceed. The forms you have attached are not fill out , signed or notarized.
Kind Regards,
Business response
01/12/2023
Good afternoon Mrs. *******,
We apologize for any inconvenience that you may have incurred. Please fill out and notarize the ***** consent form for us to be able to proceed. The forms you have attached are not fill out , signed or notarized.
Kind RegardsBusiness response
08/29/2023
***The BBB Has Received Business Response***
***Please See Attachment***
Customer response
08/29/2023
Complaint: 18478653
I am rejecting this response because:
I was advised and promised likable results. ************ exact words were(YOU WILL BE SATISFIED AND NOT TO WORRY)Then I was advised that my results would get better but they did not, I have email conversations of the response. I was called in June and mia ********************** told me they were aware that I needed a revision and they would make the doctor do the revision needed but due to me repeatedly being denied a revision,waiting a full year and then going to another doctor to get a revision,They were not going to do anything. I did everything that was asked and also waited a full year of being denied 4 times before seeking other assistance. If I was told I would have minimal results why were mia ********************** emailing me telling me it would get better? It absolutely did not as the pictures reveal.
Sincerely,
*******************************Business response
09/05/2023
Good afternoon ******************,
Our apologies for any inconvenience that you *** have incurred and the dissatisfaction of your procedure. As stated in your signed contract, the patient recognizes that the practice of medicine and surgery is not an exact science and understands and accepts that fees are paid for performance of the Services only, and not a guaranteed result. Patient acknowledges that although a good outcome is expected, and a reasonable effort has been made to establish realistic expectations, there cannot be any warranty, expressed or implied, as to the results that *** be obtained.
Per your terms and conditions,section 19 and 22, which states the following:
19. Touch-Up Policy.
19.1. In General. All plastic surgery treatments and operations are performed to improve an
unsatisfactory area on Patients body with a very high probability of success. Patient must understand.
that the outcome of the procedure is dependent upon various factors, many of which are outside of
Companys control. To that end, Patient must be realistic in the outcome likely to be achieved by
Patient based on Patients body type, Patients history and other factors within Patients sole control.
Notwithstanding, Company understands that a Patient *** not always achieve the desired result. In
certain cases, the surgeon that performed Patients surgery,in his/her sole discretion, *** elect to
provide a touch-up procedure to patient within one (1) year from the date of Patients surgery, which
shall be subject to the fees and costs set forth herein.However, if after approving a touch-up
procedure, the surgeon that performed Patients surgery is no longer employed by Company, then
Patient shall not be *********** receive a touch-up procedure.
22. No Warranty. Patients recognize that the practice of medicine and surgery is not an exact science and understands and accepts that fees are paid for performance of the Services only, and NOT A GUARANTEED RESULT. Patient acknowledges that although a good outcome is expected, and a reasonable effort has been made to establish realistic expectations; COMPANY DOES NOT GIVE ANY WARRANTY, EXPRESSED OR IMPLIED, AS TO THE RESULTS THAT *** BE OBTAINED.
Regards,
***************************
Executive AssistantCustomer response
09/05/2023
Complaint: 18478653
I am rejecting this response because:As previously stated the Dr. him self guaranteed happiness! 1 year and 2 months later admitted I needed a revision then told me they would not honor it because at my 1 year **** I had another Dr do my revision after being denied repeatedly! That concern is not being adequately addressed! I understand the contract but if I have the Dr. in my face talking to me and reassuring me of the results I should expect, I have the right to be disappointed and I should be *********** a refund! The office is very well aware that my results were not what was explained thats why they said the were going to make ************ do the revision. But even in that moment they found a way out of doing it! This business is horrible and until they right this wrong I will not be silent about my experience and sharing my photos and emails publicly!
Sincerely,
*******************************Initial Complaint
11/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a BBL surgery on February 22, 2022. It was suggested during the consultation that I add on lipo of the areas under my arms (bra fat). Although, I paid an additional $1600, these areas were not included in the surgery performed. I spoke with ************ at my follow-up and he made a call to approve the revision. I am not a plastic surgeon and clarified during my pre-op appointment that the bra area was included and was told thats what upper back meant. I had my post-op appointment with and ************ and he confirmed that the bra line area was not done during my surgery because it was not indicated on the paperwork. The area was not included when marked during pre-op. ************ also told me to let the revision department know that he spoke with me regarding a revision. However, I was told that I was charged for two additional areas of lipo and although the areas were requested were not done, I wasnt eligible for a revision.Business response
11/18/2022
To Whom It **************************************************** has just received the attached November 18 , 2022, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
Please feel free to reach out to me should you have any further questions.
Thank you,Customer response
12/22/2022
***Consumer Response***
***Attached Hippa Release As Requested From Business***
Business response
12/22/2022
Good morning *****************,
Thank you for submitting your HIPAA consent. We will requesting your medical records for further analyzing. Please allow us some time for this process. We will get back with you when we have completed our analyzation.
Kind Regards,
Initial Complaint
11/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On November 3, 2022 I, *************************, had a scheduled pre-op oppointment at Mia ****************** (the ********* area branch located at ********************************************** in ******, ******** *****). I was made to wait 2 hours and 18 minutes for the pre-op to begin to then be told I owe an additional $1,000.00 the day before the surgery or it cancelled and I would either lose the money I already paid or charged a rescheduling fee. At the appointment prior to this I was told everything had been paid in full and that financially everything was a go for surgery. I was already extremely stressed about this procedure in the weeks leading up to this to the point where I wanted to vomit. Then at the last minute just a day before surgery *** wants to basically strong arm another 1k from me. I understand mistakes happen which they may have made but to handle it the way they did in such an unprofessional way was unacceptable. There were also issues with the pre-op exam which was not to any medical standards. I have since called multiple times trying to resolve this with them to get nothing but hung up on or disconnected with absolutely no resolution. For additional information please feel free to call: ************ or email: *********************Business response
11/21/2022
Good afternoon ****************,
Thank you for submitting your HIPAA consent. Our apologies for any inconvenience that you may have incurred. Your refund request was approved.
If you have ay questions please contact our refund department at ************
Kind Regards,
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