Complaints

This profile includes complaints for Mia Aesthetics Clinic, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mia Aesthetics Clinic, LLC

  9300 SW 72nd St Miami, FL 33173-3205

• 

  Mia Aesthetics ATL

  6491 Peachtree Industrial Blvd Atlanta, GA 30360

• 

  Mia Aesthetics CHI

  2500 W Bradley Pl Ste 301 Chicago, IL 60618-4716

• 

  Mia Aesthetics Austin

  6929 Airport Blvd Ste 103 Austin, TX 78752-3603

• 

  Mia Aesthetics Clinic, LLC

  7625 Maple Lawn Blvd STE 210 Fulton, MD 20759

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an Extended Tummy Tuck on April ****** at the ******* location of this business. When I originally booked this service in 2024 I advised the coordinator I would need my medical records to provide my PCP for my **** as *** does not offer this as a service. Each time up until surgery when I asked about how to obtain I was told I just needed to ask and pay a fee. After my surgery I went for my post op on April ******* and requested my records I was told I needed to login to my portal to see the option. The option was not there after requesting a manager who was to assist ******** ******* is there name she advised me she does t have anything to do with the portal and provided me an email to request my records. I informed her I have been emailing that address since April 9 and have not received any response even an acknowledgment that my email was received she then said all she can do is escalate it. To this date I have sent an email every day to ******************************************** and receive no response. I was then told I cant request them until 30 days after surgery by their online support team, when I asked where is this information on any paperwork I signed I received no answer. I am requesting my medical records that I am allowed to have when I need them. My surgeon at my follow up said all operative notes are done on their end and there shouldnt be a hold up on my request. I need my medical records and I need them ASAP

  Business Response

  Date: 04/17/2025

  To Whom It May Concern:  

  *** Aesthetics ***** has just received the attached April 17, 2025, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients, absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.  

  Please feel free to reach out to me should you have any further questions.  

  Thank you, 

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BUYER BEWARE!! DISGUSTED with **** I was booked for my surgery next month with *** ********* (who I did a ton of research on) and I just got a call today stating that this "last minute" decision that *** ********* was leaving before my surgery date next month and she had no availability sooner at all. THEY LIED! THEY KNEW SHE WAS LEAVING IN back in MARCH and STILL TOOK MY DEPOSIT THE CLASSIC BAIT AND SWITCH!! and they are lying saying they didn't know. On the Clinic page there are posts from other patients in MARCH saying she was leaving. They will not refund my deposit because it's "non refundable" but, want to stick me with the new surgeon who has no reviews regarding the procedures I want done? I'm not interested being a guinea pig for this new surgeon. After requesting a refund, they are refunding me other than my deposit. Then they called stating that upper management is willing to "squeeze me in" after telling me that they couldn't? so what's the truth does she have availability or not???They are scammers, stay far away if you value and love yourself. Red flags all around, go to other people who respect you as a patient and do not see you as a number.

  Business Response

  Date: 04/16/2025

  To Whom It May Concern:  

  *** Aesthetics ***** has just received the attached April 16, 2025, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients, absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.  

  Please feel free to reach out to me should you have any further questions.  

  Thank you, 

  Customer Answer

  Date: 04/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around 02/10/2025 I inquired about a 360 lipo procedure that would help me feel better physically after several surgeries post car accident from 2020 through 2023. I answered several questions and was told I would be a good fit despite being in pain a times and taking medication and still being in care of doctors. I went on to pay for ******* shots to help get my BMI down to 34% and I was advised I needed to pay a deposit to lock in the discounted rate as soon as possible and to schedule my procedure. I did as recommended though I was concerned many times after, I did not talk with a medical professional And I was not advised I needed to remain in ******* for 7 day I live in ************. My daughter got the same procedure and was only given 1 day of pain medication. Mia ****************** called me several times from February to ***** getting me ready for the surgery, I completed all the requested steps including pre medical clearance from my PCP and Rheumatologist which I received and lab clearance which was done. ***** 1st or 4th I was told everything was good. I completed post operation purchases and then ***** 10th I was advised the surgeon decided not to perform my procedure. This is fine but refund my deposit I left nothing out of my questionnaire and share detailed medical records with my clearance. Since this is of not fault of my own and this company had refused my refund I have submitted this request and notified my bank Mia ****************** has not followed their own policies and are displaying ethical issues that may need to be address with ************** of consumer affairs.

  Business Response

  Date: 04/14/2025

  To Whom It May Concern:  

  *** Aesthetics ***** has just received the attached April 12, 2025, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients, absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.  

  Please feel free to reach out to me should you have any further questions.  

  Thank you, 

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23196799
  
  I am rejecting this response because: my appointment was not canceled due to any fault of my own. Ni business has the right to keep money of the consumer when the service was not rendered.  
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/14/2025

  To Whom It May Concern:  

  *** Aesthetics ***** has just received the attached April 12, 2025, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a ***** consent form. In turn, as with all patients, absent a signed ***** consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed ***** consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.  

  Please refer to the BBB for the ***** consent form. Without a signed ***** consent form, we cannot assist you with your BBB concern.

  Please feel free to reach out to me should you have any further questions.  

  Thank you, 

• Initial Complaint

  Date:04/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ****** *********. My husband and myself had an appointment at *** Aesthetics ATl Ga on February 27th 2025. We spoke with their representative ****** **********, (last name may not be exact. We received no business card). I went in to discuss a breast reduction surgery. The date of the surgery was to be April 17 2025 with a doctor *****. I was assured they would be there every step of the way for questions ect. Every time I called I had to leave messages. I have Rumatoid Arthritis so I saw I could not take those medications but it was a case by case determination. I had many concerns about case by case so I called ****** to ask her to have someone call me. I told her no one responded to my messages. After a few weeks of this I got very nervous because I felt if I cant get help now if something happened to me I would be on my own in my local ER. They had very poor communication with me. The ************** did not call until the first part of April. Now I am very frustrated and scared. My husband expressed his concerns and said I dont want you chopped up. I could not meet the doctor until April 16 2025 the day before surgery. I really did not like that at all. We decided to go with another practice. This decision was after telling my primary doctor and cardiologist what was going on with *** ******************* They said any good doctor or practice would not ask for money upfront. They would meet with you talk to you and make sure you are a candidate for the procedure. I called *********, a supervisor I had ask to speak to several times and never got a response. When I told them I was not going to do the surgery with *** because at that point I had no trust or faith. I did not want to come out of it disfigured. I was told I could not get a refund but I could have one year to change my mind and allow them to do the surgery. They are a chop shop Get women in and out. All about money. No refunds for negligence. I have many moe ***********

  Business Response

  Date: 04/10/2025

  To Whom It May Concern:  

  *** Aesthetics ***** has just received the attached April 10, 2025, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients, absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.  

  Please feel free to reach out to me should you have any further questions.  

  Thank you, 

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had booked for a lipo surgery with *** aesthetic for September of 2023, they gave me all the condition which could lead to cancellation and me forfeiting my payment like being on drugs, alcohol, prescription drugs, smoking. I did not fail any of these. They would always call for follow up and check on my BMI and would advice me to get it down to a certain level. I was checked the day before the surgery and was confirmed for surgery the next day then I paid the full balance. The morning of the surgery they told I could not get the surgery as my BMI was over the limit so they asked me to reschedule which I told them I could not as this was the only window I had as I was travelling and would not be stable for the next year so I asked for a refund which was noted as I have email proof of asking but they never refunded me and when I finally came back to the ** August of the *********************************************************** proving to them I had asked for a refund as they said they had a policy of cancellation after a year. We settled on me paying a fee and having the funds brought fwd so I can get the surgery. But after trying to bring my BMI down and could not on time I decided to cancel the procedure and get a refund. They are now refusing to refund me saying that they have a policy that if my BMI is above the limit I still forfeit my money ($3190). I was never told that. In all the list of things they told me would risk my money, my BMI was never mentioned. They have a recording of all the calls. They had listened to it and it was never ever mentioned or else I would not hv paid for the surgery the day before my appointment as they had checked me in full and had my BMI. They waiting 30mins before the surgery to tell me I could not get it. I was even never told if my BMI was above the limit I could not get the surgery. I believe they tricked and and acted maliciously to keep my money so I beg on you to pls help me recover my money from this company. Thanks

  Business Response

  Date: 04/10/2025

  To Whom It May Concern:  

  *** Aesthetics ***** has just received the attached April 10, 2025, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients, absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.  

  Please feel free to reach out to me should you have any further questions.  

  Thank you, 

  Customer Answer

  Date: 04/10/2025

  Dear Sir,

  Please find attached my signed consent form for *** aesthetic to make available all my medical records and call recordings and communications.

  Thanks for your kind attention 

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23184333
  
  I am rejecting this response because:

  Dear Sir,

  Please find attached my signed consent form for *** aesthetic to make available all my medical records and call recordings and communications.

  Thanks for your kind attention
  

  
  
  Sincerely,
  
  Ngiesseu ********

  Business Response

  Date: 04/11/2025

  We are writing in response to the BBB claim you recently filed regarding the requirements of your Liposuction 360 procedure. We have thoroughly reviewed your concerns along with all available documentation and records of your experience with *** Aesthetics.

  While we understand your frustration and disappointment, we must respectfully deny your claim.

  On August 28, 2023, you electronically signed and indicated that you had read and agreed to our terms and conditions. We would like to remind you of key provisions within your signed contract that outline the refund policy for your booking fee, the time frame for the original contract, and BMI requirements for surgery:

  3. Booking Fee; Time Frame.

  3.1. In General.  
  To schedule a surgery with Company, Patient shall pay the Booking Fee listed on Patients Invoice. The Booking Fee is NON-REFUNDABLE. The Booking Fee compensates Company for all expenses (administrative and otherwise) relating to all necessary work that has been undertaken from the time of Patients inquiry up through and including booking the Patient for surgery.

  3.2. Time Frame. 
  Upon payment of the Booking Fee, Patient shall have twelve (12) months from the date of payment of the Booking Fee to schedule and undergo surgery. Subject to the terms of this Agreement, if Patients surgery does not take place within twelve (12) months from the date of payment of the Booking Fee, then the Booking Fee shall be deemed forfeited, and a new Booking Fee shall be required. Additionally, depending upon the time frame in which a surgery is cancelled or rescheduled, there may also be additional fees and costs assessed against Patient pursuant to the terms of this Agreement.

  11.1. BMI Requirements for Surgery.  
  For any surgery that INCLUDES a Tummy Tuck/Abdominoplasty, Patient MUST have a Body Mass Index (BMI) of 32 or less on the day of Patients pre-operative appointment. For any surgery that DOES NOT include a Tummy Tuck/Abdominoplasty, Patient MUST have a BMI of 34 or less on day of Patients pre-operative appointment. Patients surgery will be cancelled if Patient does not meet the *** requirement on the day of Patients pre-operative appointment. At Physicians medical discretion, Physician may elect to make exceptions to this baseline requirement. If Patient does not call and reschedule Patients surgery within 48 hours, which surgery shall take place within the 12-month window provided by Section 3, then Patient shall be refunded all monies paid with the exception of the Non-Refundable Booking Fee and a $2,500 cancellation fee. If Patient calls and reschedules Patients surgery within 48 hours, which surgery date is within the 12-month window provided by Section 3, then Patient shall not be subject to the cancellation fee so long as all monies paid by Patient (or on behalf of Patient) to Company remain with Company and are not disputed by Patient. If the 12-month window provided by Section 3 has elapsed, then Patient must be issued a new Invoice, including a new Booking Fee, to reschedule any services at the then-current rate, and any monies previously paid to Company (not including the Booking Fee) shall be applied towards the new Invoice.

  The sections above clearly state that among the requirements for surgery that does not include a Tummy Tick/Abdominoplasty, the patient must have a BMI of 34 or less on the day of your pre-operative appointment, and that the surgery will be cancelled if this is not met. According to our records, your surgical date was cancelled during your pre-operative appointment on September 15, 2023 due to your BMI being out of range.

  Moreover, we have provided what we believe to be all necessary touch points under the guidelines established in our contract. We found that throughout your journey, we were consistent with our policy and industry standards for validating your current BMI level, and if it exceeded required levels, you were advised of the necessity to reduce it. On September 7, 2023, you were offered the opportunity to reschedule without a fee in order to provide you with the time and opportunity in order to reduce your BMI level.

  On September 24, 2024, and again on October 31, 2024, we offered to help accommodate the circumstances of your expired contract by transferring appropriate funds to a new surgical opportunity.

  While we regret that these circumstances have led to disappointment, they do not warrant the outcomes claimed in your BBB filing.

  We remain committed to your care and well-being. Should you have further questions, please do not hesitate to contact us.

  Customer Answer

  Date: 04/13/2025

  After reading the responds, it is my observation that *** is acting in bad faith and are very dubious in their way of doing business. i'll try to point out some of this tricks they are playing.

  firstly on Sep 7th 2023 after they had cancelled the surgery i explicitly told them this was the only time frame i had to be able to have the surgery as i would be out of the country by the end of the year and would not be back for a while and so the only thing that would work for me is a total cancellation and refund which the attending nurse understood and processed my request for a refund and told me i would be contacted by the accounting department which never did, i was instead contacted for a reschedule which i signaled i had already asked for a refund as indicated in the email i attached with my complain.

  what's even more dubious is the fact that i originally booked with a booking fee and had to pay the full amount for the surgery the day before the surgery, my BMI was taking and i was never told that my BMI would be cause a cancellation, they took my vitals and BMI and had me pay the full amount for the surgery over $2700 if my memory serves me right and had me prepped for surgery the next day, i was told about 5mins to the surgery that i could not have the surgery anymore because of my BMI which the knew all from the previous day but preferred to have me come in early and strip into my surgery garment only to be told 5mins before the surgery that i could no longer have it.

  I would love for them to bring all the transcript of the calls i had with their agents on the phone as they would tell me the things that would disqualify from getting my procedure, they never mentioned that a high BMI would disqualify me. they would ask of my height and weight but my understanding was since the procedure i am getting is part because i am over weight then a high BMI should not be a disqualifying factor. i was listed the things that would disqualify me and my BMI was never mentioned to me.

  I do not understand how i asked for a refund and was denied the refund and since i was out of the country for almost a year i should be penalized for the 1 year timeline as i had even informed them i would not be in the country. They never responded to my request for a refund and remained silent and now want to use this against me.

  on September of 2014 after confronting them on this they accepted to reschedule me which i accepted at the time but later realized i was no longer motivated for the procedure and asked for my refund and was told that i had been informed that a high BMI would cause me forfeiting my money. this is where i would really emphasize they are cheaters because it would be stealing by tricks. please bring the transcript of the calls we had where i would told the things that would cause me forfeiting my money, drugs, alcohol, cigarette, prescription drugs were mentioned, but a high BMI was never a part of that list. please do bring those transcript and explain why that policy was only brought October of 2024.

  it is my sincere believe that *** do trick their client as many of their client are overweight and in a scheme not to loose them would withhold this information from them and trick them into paying their full amount for the surgery before cancelling and having the reschedule and then give them a run around to keep their money because if all this was in good faith, they should have told me the day before i was to have my surgery that my BMI was over the limit, but they rather had me pay the full amount and come early to get the surgery before cancelling 5mins to time. 

  i believe *** should treat people with respect and not take them for dummies they can easily scam out of their money.

   thanks.

  Customer Answer

  Date: 04/14/2025

   
  Complaint: 23184333
  
  I am rejecting this response because:

  After reading the responds, it is my observation that *** is acting in bad faith and are very dubious in their way of doing business. i'll try to point out some of this tricks they are playing.

  firstly on Sep 7th 2023 after they had cancelled the surgery i explicitly told them this was the only time frame i had to be able to have the surgery as i would be out of the country by the end of the year and would not be back for a while and so the only thing that would work for me is a total cancellation and refund which the attending nurse understood and processed my request for a refund and told me i would be contacted by the accounting department which never did, i was instead contacted for a reschedule which i signaled i had already asked for a refund as indicated in the email i attached with my complain.

  what's even more dubious is the fact that i originally booked with a booking fee and had to pay the full amount for the surgery the day before the surgery, my BMI was taking and i was never told that my BMI would be cause a cancellation, they took my vitals and BMI and had me pay the full amount for the surgery over $2700 if my memory serves me right and had me prepped for surgery the next day, i was told about 5mins to the surgery that i could not have the surgery anymore because of my BMI which the knew all from the previous day but preferred to have me come in early and strip into my surgery garment only to be told 5mins before the surgery that i could no longer have it.

  I would love for them to bring all the transcript of the calls i had with their agents on the phone as they would tell me the things that would disqualify from getting my procedure, they never mentioned that a high BMI would disqualify me. they would ask of my height and weight but my understanding was since the procedure i am getting is part because i am over weight then a high BMI should not be a disqualifying factor. i was listed the things that would disqualify me and my BMI was never mentioned to me.

  I do not understand how i asked for a refund and was denied the refund and since i was out of the country for almost a year i should be penalized for the 1 year timeline as i had even informed them i would not be in the country. They never responded to my request for a refund and remained silent and now want to use this against me.

  on September of 2014 after confronting them on this they accepted to reschedule me which i accepted at the time but later realized i was no longer motivated for the procedure and asked for my refund and was told that i had been informed that a high BMI would cause me forfeiting my money. this is where i would really emphasize they are cheaters because it would be stealing by tricks. please bring the transcript of the calls we had where i would told the things that would cause me forfeiting my money, drugs, alcohol, cigarette, prescription drugs were mentioned, but a high BMI was never a part of that list. please do bring those transcript and explain why that policy was only brought October of 2024.

  it is my sincere believe that *** do trick their client as many of their client are overweight and in a scheme not to loose them would withhold this information from them and trick them into paying their full amount for the surgery before cancelling and having the reschedule and then give them a run around to keep their money because if all this was in good faith, they should have told me the day before i was to have my surgery that my BMI was over the limit, but they rather had me pay the full amount and come early to get the surgery before cancelling 5mins to time. 

  i believe *** should treat people with respect and not take them for dummies they can easily scam out of their money.

   thanks.

  
  
  Sincerely,
  
  Ngiesseu ********

  Business Response

  Date: 04/14/2025

  Our records clearly demonstrate that all communication regarding the Body Mass Index (***) requirements was timely, consistent, and clearly conveyed to Mr. ******** ******** throughout the process. We would like to provide the following detailed timeline and contractual context:

       1.     Communication Timeline Regarding *** Requirements

  August 28, 2023, 5:56 PM (15 minutes, 56 seconds): During the original sales call, our representative informed Mr. ******** that his current *** was out of range. The patient was advised that he must achieve a goal weight corresponding to a *** requirementthat is, 230 lbs by his scheduled surgery date.
  

  August 28, 2023, 6:38 PM (9 minutes, 33 seconds): In a subsequent call later that day, another agent reconfirmed that Mr. ********* *** was still out of range and reiterated the need to reach the target weight of 230 lbs by the scheduled date.
  

  September 6, 2023, 9:31 AM (4 minutes, 27 seconds): During this call, an agent once again validated Mr. ********* *** and confirmed that it remained out of range. Mr. ******** indicated that he was actively working to meet the required goal weight.
  

  September 7, 2023, 11:06 AM (15 minutes, 59 seconds): The agent on this call again confirmed that Mr. ********* *** was not within the acceptable range and reiterated the necessity of reducing his *** by his surgery date.
  

  September 11, 2023, 1:34 PM (2 minutes, 13 seconds): In this final communication, an agent clearly stated that Mr. ********* *** needed to be 34 or less (which corresponds to a weight of 230 lbs or under) by the pre-operative appointment. It was made explicit that failure to meet this benchmark would result in cancellation of the surgery.

       2.     Contractual Terms Supporting the Retention of Funds
  In accordance with the terms of Mr. ********* agreement with our company, the following clauses directly address the refund and cancellation policies:
  

  Section 3.1 Non-Refundable Booking Fee:
  The agreement states that the booking fee paid by the patient is non-refundable. This fee compensates our company for all administrative efforts and related expenses incurred from the time of the initial inquiry through the booking process.

  Section 3.2 Time Frame and Cancellation:
  Upon payment of the booking fee, the patient is granted a 12-month period to schedule and undergo surgery. Should the surgery not be performed within that window, the booking fee is forfeited, and additional fees may apply based on the cancellation or rescheduling timeline.

  Section 11.1 *** Requirements for Surgery:
  Specifically, the contract requires that for surgeries not including a Tummy Tuck/Abdominoplasty, the patient must have a *** of 34 or less on the day of the pre-operative appointment. Mr. ******** was clearly informed that failing to meet this requirement would lead to cancellation of the surgery. In all communications referenced above, our agents confirmed that his *** was out of range and that he needed to reach the designated goal weight (230 lbs) to be eligible for the procedure.

       3.     Conclusion
  Based on the documented calls and the clearly defined contractual obligations, it is evident that Mr. ******** was repeatedly informed of the *** requirement and the need to achieve the specified goal weight by his scheduled surgery date. As stipulated in the agreement, failure to meet this requirement resulted in cancellation of the surgery. Consequently, the non-refundable booking fee and applicable cancellation fees were enforced in accordance with the signed contract.

  In summary, we deny Mr. ********* claims for a refund because:

       -     The *** requirement and its implications were communicated on multiple occasions before the surgery date.

       -     The contractual terms, to which Mr. ******** agreed upon enrollment, clearly state that funds would be retained if the *** condition was not met, including the non-refundable booking fee and cancellation penalties.

  We trust that this response provides clarity on the situation and substantiates our adherence to our established procedures and contractual obligations.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a phone call from *** because I was interested in a procedure that was on sale. I told them I had a breast reduction on 1/13/2025. I was still healing and told them this. They said no worries we can schedule anyways. I went to my **. ******* of complications and infection my ** did not clear me for surgery with ***. They never told me the 500 deposit is non refundable even if I am not cleared for surgery. I didn't want to schedule a date at that time due to needing a revision surgery. They went ahead and scheduled me for 5/18/2025. Told me I could change it if I needed to. My **. **** not sighn off for me to have surgery and they said it's non refundable. They never mentioned this and it is un ethical to push a sale on me when I told them I'm still healing from a surgery. They were so persistent in telling me it's fine and I can always re schedule. However, the sale would not be valid for any other date. I am asking for my 500 deposit back. They said no it's for booking fees. I was forced to just book a date at the time and told I could change the date. I am not comfortable going to these **'s at all and my Doctor will not approve surgery for me.

  Business Response

  Date: 04/08/2025

  To Whom It May Concern:  

  *** Aesthetics ***** has just received the attached April 8, 2025, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients, absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.  

  Please feel free to reach out to me should you have any further questions.  

  Thank you, 

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 2022 I had a "Mommy Makeover" (cost over $15,000)in the surgery I had breast implants that have needed corrected. I was approved for a correction in fall of 2023 but did not get surgery until January of 2024. At the surgery in 2024 I told the *** that i felt the left breast was ill placed. He thought only the right needed fixed at the time and only repaired that. I had to pay over $2000.00 additional to get it repaired. After that surgery I took pictures and was told that I should have the left breast repaired also. That surgery was approved in Spring of 2024 but they would not do the surgery until January of 2025, cost was over $2,500. I reached about about 30 days post surgery. I was told i had to wait 6 months before I could file a case. I told them i already had surgery 3 times. When I told them it hurt they sent an email to reach out and they would make a *** ***** I never heard back when the *** was available. I have emailed daily an sent pictures. They keep asking me for more and I asked where are my pictures going. My breast are uneven and one is under my armpit. I have paid for the surgery and each one to be fixed. I call or email almost daily and get no response. When I get a response they tell me my case is escalated but give me no updates. Most recent was 4/7/25. I feel they are doing this to get more money. I just want what I paid for to be completed and stop being hassled about it. I have to travel and stay in a different state. They cancelled my last surgery in November 2025at the last moment after I had travel arrangements and could not get reimbursed. *** said that i didn't turn in what was needed but they didn't say I needed anything until the last minute. I have all emails and recorded conversations of them admitting this. I have released my records for you to review. The only time I get a response is when I say I don't want to get a lawyer. I don't I just want my surgery corrected.

  Customer Answer

  Date: 04/08/2025

  The pictures were taken yesterday and sent to them again thats after three surgeries. Two of them were to fix what they did originally.

  Customer Answer

  Date: 04/08/2025

  The pictures were taken yesterday and sent to them again thats after three surgeries. Two of them were to fix what they did originally.

  Business Response

  Date: 04/08/2025

  To Whom It May Concern:  

  *** Aesthetics ***** has just received the attached April 8, 2025, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients, absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.  

  Please feel free to reach out to me should you have any further questions.  

  Thank you, 

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23174914
  
  I am rejecting this response because:
  
  Sincerely,
  
  ** *******

  I will be happy to sign the ***** form. The Better Business Bureau has my permission to get any records from Mia ***************

  Business Response

  Date: 04/08/2025

  Good morning Ms. ********************* reach out to the BBB for this form. 

  Thank you, 

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23174914
  
  I am rejecting this response because:

  Im happy to sign the ***** form. I tried to download it from the site, but I cannot edit it if I can have directions on how to get to the form Ill be happy to provide it and again the Better Business Bureau has my permission to obtain anything of my records.
  
  Sincerely,
  
  ** *******

  Customer Answer

  Date: 04/08/2025

  ***** form signed

  Customer Answer

  Date: 04/08/2025

  ***** form signed

  Business Response

  Date: 04/10/2025

  We are writing in response to the BBB claim you recently filed regarding the outcomes of your Mommy Makeover and subsequent corrective procedures. We have thoroughly reviewed your concerns along with all available documentation and records of your treatment.

  While we understand your frustration and disappointment regarding the results of your procedures, we must respectfully deny your claim. It is important to note that the outcomes of any surgical procedure are subject to a variety of factorssuch as age, skin elasticity, and body compositionwhich can significantly influence the final results. Our goal has always been to provide the highest level of care, and we strive to set realistic expectations based on each individuals unique characteristics.

  We would also like to remind you of key provisions within your signed contract that outline the nature of our services and the inherent limitations of surgical outcomes:

  Section 19.1. In General.
  All plastic surgery treatments and operations are performed to improve an unsatisfactory area on Patients body with a very high probability of success. Patient must understand that the outcome of the procedure is dependent upon various factors, many of which are outside of Companys control. To that end, Patient must be realistic in the outcome likely to be achieved by Patient based on Patients body type, Patients history and other factors within Patients sole control. Notwithstanding, Company understands that a Patient may not always achieve the desired result. In certain cases, the surgeon that performed Patients surgery, in his/her sole discretion, may elect to provide a touch-up procedure to Patient within one (1) year from the date of Patients surgery, which shall be subject to the fees and costs set forth herein. However, if after approving a touch-up procedure, the surgeon that performed Patients surgery is no longer employed by Company, then Patient shall not be entitled to receive a touch-up procedure.

  Section 22. No Warranty.
  Patient recognizes that the practice of medicine and surgery is not an exact science and understands and accepts that fees are paid for performance of the Services only, and NOT A GUARANTEED RESULT. Patient acknowledges that although a good outcome is expected, and a reasonable effort has been made to establish realistic expectations, COMPANY DOES NOT GIVE ANY WARRANTY, EXPRESSED OR IMPLIED, AS TO THE RESULTS THAT MAY BE OBTAINED.

  These sections clearly state that the results of plastic surgery are not guaranteed and are influenced by multiple variables, many of which fall outside the control of our Company. Despite our best efforts to optimize your surgical outcomes, there are numerous factorssuch as the natural limitations imposed by age, skin elasticity, and body compositionthat may affect healing and aesthetic results.

  Moreover, we have provided what we believe to be all necessary corrective interventions under the guidelines established in our contract. Our communications with you regarding subsequent appointments, the scheduling of additional procedures, and the associated fees were consistent with our policy and industry standards. While we regret that these circumstances have led to disappointment, they do not warrant the outcomes claimed in your BBB filing.

  We remain committed to your care and well-being. Should you have further questions or wish to discuss additional follow-up care within the scope of our contractual agreements, please do not hesitate to contact us as we will continue to assist you with your post-op journey. 

  Customer Answer

  Date: 04/10/2025

   
  Complaint: 23174914
  it has been two fixes since the original surgery and its still not fixed. How many times it? I had no problems paying for the first touchup, but the problem shouldve been fixed then I shouldnt have to keep going back. I have paid for the second touchup and now there is a third one needed because the problem wasnt fixed and its very obvious if you look at all the pictures from the surgeries. Basically youre not doing the job so they have to keep coming back

  
  I am rejecting this response because:
  
  Sincerely,
  
  ** *******

  Business Response

  Date: 04/11/2025

  We appreciate your ongoing communication regarding your concerns and the recent feedback provided. We understand that you are frustrated by the continued need for corrective procedures. However, after a thorough review of your case and the terms of our agreement, we must reiterate our previous position denying your claim.

  We acknowledge your statement that, "it has been two fixes since the original surgery and its still not fixed. How many times? I had no problems paying for the first touchup, but the problem shouldve been fixed then I shouldnt have to keep going back. I have paid for the second touchup and now there is a third one needed because the problem wasnt fixed and its very obvious if you look at all the pictures from the surgeries. Basically youre not doing the job so they have to keep coming back." While we genuinely empathize with your dissatisfaction, it is important to emphasize that the nature and outcome of plastic surgery are influenced by numerous factors that can vary significantly from one individual to another.

  Please allow us to reiterate the relevant provisions from your signed contract:

  Section 19.1. In General.
  All plastic surgery treatments and operations are performed to improve an unsatisfactory area on Patients body with a very high probability of success. Patient must understand that the outcome of the procedure is dependent upon various factors, many of which are outside of Companys control. To that end, Patient must be realistic in the outcome likely to be achieved by Patient based on Patients body type, Patients history and other factors within Patients sole control. Notwithstanding, Company understands that a Patient may not always achieve the desired result. In certain cases, the surgeon that performed Patients surgery, in his/her sole discretion, may elect to provide a touch-up procedure to Patient within one (1) year from the date of Patients surgery, which shall be subject to the fees and costs set forth herein. However, if after approving a touch-up procedure, the surgeon that performed Patients surgery is no longer employed by Company, then Patient shall not be entitled to receive a touch-up procedure.

  Section 22. No Warranty.
  Patient recognizes that the practice of medicine and surgery is not an exact science and understands and accepts that fees are paid for performance of the Services only, and NOT A GUARANTEED RESULT. Patient acknowledges that although a good outcome is expected, and a reasonable effort has been made to establish realistic expectations, COMPANY DOES NOT GIVE ANY WARRANTY, EXPRESSED OR IMPLIED, AS TO THE RESULTS THAT MAY BE OBTAINED.

  These contractual provisions make it clear that:

       -     The results of the surgical procedures depend on several variables including age, skin elasticity, and body composition, among other factors.

       -     While we strive to deliver excellent outcomes, the performance of touch-up procedures is based on clinical judgment and patient-specific factors, without any guarantee of a final, ideal result.

       -     Each corrective intervention is subject to the inherent unpredictability of surgical outcomes. Despite the fact that additional touch-*** are required, this does not reflect negligence or a failure to perform the agreed-upon servicesit reflects the complex nature of surgical results.

  We understand that the recurring need for touch up appointments is disappointing. However, as outlined in your contract, the fees paid cover the performance of the services provided, and a guaranteed outcome cannot be assured in the practice of medicine. Based on our evaluation and the contractual terms, we must deny your claim that the services rendered fall short of our contractual obligations.

  Customer Answer

  Date: 04/13/2025

   
  Complaint: 23174914
  
  I am rejecting this response because:

  I dont believe anything was done to fix it. You can tell by the pictures the implant is still near my armpit. It was prior to the surgery and it is now. It is not even close to being where a breast should be and I have paid to have it fixed two times after the original surgery
  
  Sincerely,
  
  ** *******

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Paid $6,386 for A BBL/LIPO 360. I SUBMITTED PICTURES OF MY BODY AND WAS SCHEDULED FOR SURGERY ON 3-4-2025. MY PRE-OP APPOINTMENT WAS SCHEDULED FOR 2-28-2025, IN WHICH I MET WITH DR. *********** TEAM. THE TEAM RE-TOOK MY PICTURES AND ENSURED THAT MY VITALS WERE GOOD. ON 3-4-25, I MET WITH PREFERRED SURGEON DR. ********** DR. ********* STATED THAT I WAS PETITE, BUT DIDN'T OFFER ANY SUGGESTIONS OR FURTHER EXPLANATIONTO ENSURE THAT I RECEIVED MY DESIRED RESULTS. IF I WAS TOO PETITE DR. ********* SHOULD HAVE COMMUNICATED THAT HE COULD ONLY PERFORM LIPO AT THIS TIME DUE TO ME NOT HAVING ENOUGH FAT. MY SURGERY WAS COMPLETED ON 3-4-2025. I NOTICED THAT I RECEIVED LIPO, BUT MY BUTTOCKS ARE APPERARED EXACTLY THE SAME WITH NO CHANGE. I RETURNED BACK TO *** AESTHETICS ON 3-27-25 EXPRESSING MY DISSATISFACTION WITH MY BBL AND ALSO INSTRUCTED HIM TO LOOK AT MY ORIGINAL PICTURES BEFORE SURGERY BUT WAS INFORMED BY ********* THAT HE DONT MAKE "SUGGESTIONS". I WAS DISREGARDED BY DR. ********* AND ADVISED TO SPEAK TO HIS OFFICE MANAGER. DR. ********* DID NOT WORK WITH INTEGRITY AND WAS DISHONEST IN REGARD TO MY SURGERY. AS A DOCTOR, IT IS THEIR DUTY TO MAKE SUGGESTIONS IN REGARD TO THE CLIENT'S DESIRED RESULTS. IF THE RESULTS ARE ACHIEVABLE OR NOT THE DOCTOR SHOULD EXPRESS AND NOTATE WHAT WOULD BE BEST FOR THE CLIENT. I WOULD LIKE TO BE COMPENSATED IN THE AMOUNT OF $2500 FOR MY BBL NOT BEING DONE CORRECTLY IF IT WAS DONE AT ALL. I AM EXTREMELY DISAPPOINTED WITH MY RESULTS. MY BEFORE AND AFTER PICTURES OF MY BUTTOCKS ARE THE SAME. (PLEASE REVIEW MY PHOTOS TAKEN A *** ***********

  Business Response

  Date: 03/31/2025

  To Whom It May Concern:  

  *** Aesthetics ***** has just received the attached March 28, 2025, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients, absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.  

  Please feel free to reach out to me should you have any further questions.  

  Thank you, 

  Customer Answer

  Date: 04/03/2025

  Signed authorization form

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23130754
  
  I am rejecting this response because: Please see attached signed Hippa release form.
  
  Sincerely,
  
  ****** **** Er

  Business Response

  Date: 04/04/2025

  Dear Ms. ******************* you for bringing your concerns to our attention. We understand you are dissatisfied with the results of your surgery performed on March 4, 2025, and have requested a refund in the amount of $2,500. After carefully reviewing your account, the documentation of your procedure, our Terms and Conditions, and the notes from our clinical and support teams, we regret to inform you that we must deny your request for a refund. We would like to address the key factors that led to this decision:

  1. Procedure Verification

       -     Our Operating Report clearly indicates that the liposuction and fat transfer (BBL) were performed as scheduled. Measurements of the extracted fat are documented, and our staff has confirmed that the procedure was indeed completed. These findings demonstrate that the services you paid for were rendered in full.

  2. Patient Consent and Expectations

       -     You signed the Informed Consent Suction Assisted Lipectomy with Fat Grafting, which states:

                 I understand what my surgeon can and cannot do. I understand that no warranties or guarantees have been hinted at or stated outright about the outcome of the surgery. I have explained my goals. I understand which outcomes are realistic and which are not I understand and choose to have the surgery.

       -     This consent form clarifies that, although your desired outcome is the surgeons goal, there is no guarantee of specific results due to the inherent variability of each patients body type and healing process.

  3. Post-Operative Instructions and Observations

       -     According to notes from our staff, you appeared to be sitting on your buttocks and wearing a Stage 2 garment earlier than recommended. Both actions can significantly impact healing and final results. Patient compliance with post-operative instructions is crucial to achieving optimal outcomes.

  4. Applicable Terms & Conditions

       -     Section 19.1 (In General)

                  Patient must be realistic in the outcome likely to be achieved by Patient based on Patients body type, Patients history and other factors Company understands that a Patient may not always achieve the desired result. In certain cases, the surgeon may elect to provide a touch-up procedure subject to the fees and costs set forth herein.

                We recommend discussing the possibility of a touch-up procedure with our team, should you remain dissatisfied with your results. This option is offered at the surgeons discretion to address concerns that may persist after your initial healing phase.

       -     Section 22 (No Warranty)

                 Company does not give any warranty, expressed or implied, as to the results that may be obtained.

                 This provision clarifies that, while a good outcome is the goal, aesthetic surgery is not an exact science; many factorsincluding healing patterns and post-operative careaffect your final appearance.

  Given these points, the surgery was performed as consented, and the Terms and Conditions you agreed to with signature expressly disclaim any guarantees regarding final results. Therefore, we must respectfully deny your request for reimbursement.

  We appreciate the opportunity to address your concerns and remain committed to providing you with appropriate post-operative guidance. If you would like to discuss the touch-up process or any further details regarding your post-operative care, please contact us.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ***** ******. I underwent a tummy-tuck surgery in April 2024 with Dr. **** ******** at the ************************************. Shortly after the surgery, I noticed a bulge on one side of my body. I sent pictures to Dr. ******** and expressed my concerns. He advised me to wait until the swelling went down to see how it would look. During my follow-up visits, he acknowledged my concern and mentioned that it would be an easy fix and that he would take care of it. He suggested that I should wait a little longer to heal before he addressed the issue.Since then, quite some time has passed, and I recently contacted him again via text message. He informed me that he is taking some personal time off and is unsure if or when he will return. I have also reached out to *** Aesthetics multiple times. They instructed me to email the touch-up department, and I uploaded my pictures on February 13, 2025, requesting a revision. However, I have not received any response. I called the office, and they assured me that someone would contact me, but no one has ever followed up regarding my complaint.I spoke to ****** from the company, and she mentioned that Dr. ******** is still with them, which contradicts what he told me. I have text message evidence of our conversation. I have also attached some pictures for your review. As you can see in the images, one side of my back has two rolls of fat, while the other side has only one roll. My sides resemble dog ears, and when I sit, I see that the fat from my stomach creates noticeable rolls that I can hold in my hand. I am a single mom of four, and I've saved up for a while for this surgery. I understand that perfection doesn't exist, but my body shouldn't look like this. I have been feeling very depressed throughout this ordeal, and I am just looking for some help.

  Business Response

  Date: 03/26/2025

  To Whom It May Concern:  

  *** Aesthetics ***** has just received the attached March 26, 2025, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients, absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.  
  Please feel free to reach out to me should you have any further questions.  

  Thank you, 

• Initial Complaint

  Date:02/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MIA ********* cencelled my surgery due to medical clearance. They kept my money and refuses to refund me despite many attempts.

  Business Response

  Date: 02/27/2025

  To Whom It May Concern: 
  
  *** Aesthetics ***** has just received the attached February 27, 2025, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients, absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint. 
   
  Please feel free to reach out to me should you have any further questions. 
   
  Thank you, 

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22997620
  
  I am rejecting this response because: I still require a refund and how will I obtain this HIPAA form they mentioned? 
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 02/27/2025

  Good afternoon Ms. ******************* reach out to the BBB for this form. 
  
  Thank you, 

  Customer Answer

  Date: 02/27/2025

  Here is the requested form 

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22997620
  
  I am rejecting this response because: please see the attached 
  
  Sincerely,
  
  ******* *****