ComplaintsforMia Aesthetics Clinic, LLC

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I paid a deposit for a tummy tuck scheduled 7/29/2024. I completed all tests even ones they didn't initially require because my dr recommended noted he recommended me take at at later time but clearly noted that was NOT required for him to clear me for surgery. Both my PCP and cardiologist cleared me only to be informed on 7/16/2024 that surgeon decided she will not perform surgery because SHE thinks im a better candidate for a hospital setting which they don't do. So after requesting a refund for my deposit/booking fee I'm told that's NON REFUNDABLE. Yes I understood it was nonrefundable meaning that I can't cancel but it was NEVER told to me that THEY can decide to not do surgery and I would not receive my money back. That Is absolutely ridiculous. I would have NEVER choose them had that been fully explained because ir appears they can make up a reason and keep your money. That's stealing. Had it been a reason of my own fault yes but I paid mo new to get all these tests they told me I needed and spent countless hours getting EVERYTHING they requested even CLEARANCES from my doctors only for the surgeon to deny it. What is purpose of getting clearance if surgeon can still deny it. This is unfair practices and I want my money back.

  Business response

  07/22/2024

  To Whom It ************************************************ has just received the attached  July 22,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,
  

  
  

  Customer response

  07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Mr ******** with their customer relations escalations called me  yesterday and agreed with me and have submitted my refund so I'm satisfied.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Business is : ***************** *********************************** Ph: ************ Ive made a deposit in April 2024 of over $500 to the center named above with coordinator ********. Since then they refuse to answer any of my messages and calls. They have lied about the price of the cosmetic surgery on three events not honoring the quoted amount of $8,800 for a Mommy Make Over. They refuse to refund me back my deposit. Ive screen recorded all my communication with ******** in which it shows she has not communicated with me back and is keeping my deposit as the surgery needs to be done by September per her when I made deposit. This company is a scam. They hassle you until you make a deposit and then ignore your messages calls emails.Ive also researched the company and they dont follow ***************** guide lines on the amount of patients a Cosmetic Surgeon should have in a day. As I call it a meat market. They are performing surgery on as many people in one day double booking surgeries to discharge you once you are awake. No time is given to recuperate. I ask any help possible in resolving my matter.

  Business response

  07/16/2024

  To Whom It ************************************************ has just received the attached July 16,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

  Customer response

  07/16/2024

   
  Complaint: 21995227
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer response

  07/22/2024

  ***Please See Attachment***

  Customer response

  07/23/2024

  ***Please See Attachment***

  Business response

  07/23/2024

  Good afternoon ********************,
  
  Thank you for submitting your signed HIPAA Consent. We do apologize for any inconvenience that you may have incurred. Our records indicate that you originally booked on April 8,2024 for a Liposuction procedure for $5400, where your 10% nonrefundable booking fee was calculated from . On May 20th your procedure was changed to a Mommy makeover (MMO) in which you are subject to the current price point. Per notes in your account, they honored a promotional price of $11,100, in which you agreed too. Per your terms and conditions, you do not qualify for a refund.

  Please see below your terms and conditions, section: 3.1 which states the following:

  Booking Fee; Time Frame.
  3.1. In General.  To schedule a surgery with Company,Patient shall pay the Booking Fee listed on Patients Invoice. The Booking Fee is NON-REFUNDABLE. The Booking Fee compensates Company for all expenses (administrative and otherwise) relating to all necessary work that has been undertaken from the time of Patients inquiry up through and including booking the Patient for surgery.

  Please do not hesitate to contact us if you have any questions or concerns at ************.

  Kinds Regards,

  Customer response

  07/24/2024

  ***Additional Information From The Consumer***
  
  The coordinator named ******** messaged me after weeks of trying to get in contact with her and said she is no longer my coordinator.
  
  I am seriously affected by all this commotion.  First they lie about anesthesia then they changed the price on me four times and none honored the original price of $8,300-8,800 for a mommy make over. Thirdly my ex coordinator ******** refused to give me her supervisor *********************** direct number and email as I wanted to explain my situation.  Additional *********************** called me three times spoke to her once and the last two were missed calls that I would call back and was put on hold or hung up. 
  
  If they would of honor the original price for the mommy make over I was given $8,300-8,800 I would of had no problem having my surgery with *******************.  Unfortunately for me they denied me to have my surgery.
  

  Business response

  07/29/2024

  Good afternoon Ms. ************************ have several attempts to contact you and further discuss this matter with you. Please reach out to ******************************* at  ************  or by email at *************************************************************.

  Thank you, 

  Customer response

  07/29/2024

   
  Complaint: 21995227
  
  I am rejecting this response because: the first time the business has tried to contact me has been on 7/29/2024 not as they stated they have tried several times.  Not one voice mail has been left.  I have my call log from June and July which confirms my response back to them.  
  

  They continue to lie to cover up for not responding to the many attempts I tried in contacting my ex coordinator ********.  ******** supervisor *********************** has not called me back after requesting her phone number and email for several weeks.  I also have my call log as proof.

  I will be emailing the email they left informing them they have not contacted me its all false what they replied.

  I stand by my complaint.  ******** as *********************** changed prices on me for a MMO several times as it states in my fb messenger messages not honoring any sale price.  I was lied about having to pay for anesthesia separately when it always included in the procedure.  I was put down as I would be having lipo360 just so I could make an urgent deposit and then stated I was changing my whole surgery for a MMO which is false as it shows in my messenger messages.  
  

  I have no complains about all three surgeons as I have not done any procedures with them and they are not involved in what my coordinator back then ******** misinformed me or ***********************.  I am afraid of the treatment I will receive if MIA *** resolves my case with the dollar amount I was initially quoted of $8,300 then to ***** then to ****** to ****** to ****** with *******************.  I am afraid of what false information they have given the surgeon in regards to me.
  

  I will forward you my response back to the email provided.

  Sincerely,
  
  *************************

  Business response

  07/29/2024

  Dear BBB and ********************,

  We have carefully reviewed all call logs and records dating back to February 20, 2023, in response to ********************' complaint. Our records indicate that ******************** has opened three accounts with us over the past year and a half, and we have thoroughly investigated her claims regarding the fee for her procedure.
  ******************** initially received a quote for a Mommy Makeover at $9,600. She subsequently added two additional areas of liposuction, each costing $800, bringing the total cost to $11,200. At no point was she quoted $8,800 for this procedure. Our review of call recordings and account records confirms that this lower price was never communicated.
  Regarding the deposit, it is clearly stated in our policy that deposits are non-refundable if the patient does not proceed with the scheduled surgery. This policy was agreed upon by ******************** when she made her deposit.
  We have also noted that ******************** has requested multiple quotes for various procedures, including Brazilian **** Lift, Tummy Tuck, and Breast Augmentation, each with different applicable costs.
  The facts of this case are as follows:
  The original quote for the Mommy Makeover was $9,600.
  Two additional areas of liposuction were added at $800 each, making the total $11,200.
  The non-refundable nature of the deposit was agreed to by ******************** upon payment.
  Given these facts, we believe that ********************' claim for a refund of the deposit is unwarranted. We strive to provide clear and transparent communication with our patients, and we regret any confusion that *** have occurred.
  

  Thank you for your attention to this matter.

  Customer response

  07/30/2024

   
  Complaint: 21995227
  
  I am rejecting this response because: I have multiple screen shots in which the prices have been changed on me.  The quote that you are referring to was when I was going to go with *** in ********* not *** ***  Having multiple accounts is not an error on my part but an error in your coordinators making multiple accounts when ever I had a new question.  You are going back to 2022 not the present complain of 2024 when Ive sent ******************************* all my screen shoots which shows coordinator ******** giving me her own quote adding liposuction as my proscedure so I would be able to make my deposit that was not the surgery I requested to have and the screen shoots prove so.  I am requesting my refund as I was being ignored for over a month by both ******** and *********************** in reference to my surgery.  I do not accept youre false accusations and have the whole fb messenger conversation recorded as *** is untrustworthy with quotes being giving and sticking to them.  Additionally I have found out legally no price schedule or anything medically should be done thru fb messenger as it violates HIPPA ****** of patient confidentiality and thats how Ive been handing my surgery with coordinator ******** NYC location.  You may twist words around and try to confuse the BBB as myself stating false prices given by NY when the price you are referring to was when I first inquired about *** ********* and have to date all the quotes given to me every time I called with a question.  Prices were made up every time I called and a different invoice was made.  I will be submitting them to the BBB as well.  Additionally the coordinator has unsent multiple messages she sent to me with what I was quoted.  At this point my medical safety is number one and I do not trust *** with my surgery due to customer service experience coordinator ******** and manager *********************** not accepting accountability for their false actions.  I will not accept any future responds from *** as till this day you are using an old account quote as my current quote.  I was given a quote of $8,800 my coordinator ******** and the. She deletes it.  I will be taking legal actions as my privacy medically has been exposed to FB when business should not be done via FB messenger.  I do or will accept a false response.  I request my full refund back to my credit card.  As the coordinator thats is employed by *** violated HIPPA laws doing business with me over FB messenger which is not *** ****** as FB data base  or my account can be easily hacked into.

   

  
  Sincerely,
  
  Yusleine ********

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Scheduled surgery, took off work then the day before the surgery the lab **** called and told me they gave my date to someone else that they would need to change my date to August 8. I could not take off work again so I requested a refund. I was told I would be charged a $1500 cancellation fee even though I was not the one that cancelled.

  Business response

  07/16/2024

  To Whom It ************************************************ has just received the attached July 15,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

  Customer response

  07/21/2024

   
  Complaint: 21992125
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Customer response

  07/22/2024

  I scheduled surgery with Mia ********************** for July 12. I kept telling them I didnt want to pick a date until I was closer to having the full amount paid, they kept pushing so I agreed to July 12th. They tell me I have to do blood work and get a chest xray and a surgical clearance from a doctor. I do all of this. I receive an email from the labs **** starting that the xray documents were not detailed enough and my surgery was cancelled so I call the lab **** who informs me I can still have surgery the 12th I just need a letter stating that I do not have asthma from my doctor. I go get the letter and send it back. Wednesday, two days before I surgery I still dont know what time to be in *******. My husband had already scheduled his vacation to take care of me and I had as well, also paying for the room in ******* to stay for a week. So two days before I am supposed to be having surgery I call to find out what time to be there for pre-op which was supposed to be Thursday. They inform me they gave my date to someone else and would be unable to do my surgery until August. I let them know I cant take any more days off of work and I need it done this week. They tell me they will see if they have any other surgeons available for Friday or even Monday and then proceed to change my date to some time in August after I told them I cannot do that. They call me back a day later and say they have nothing open for Friday or the following week and I would have to wait until August. I tell them again I dont have any more time I can take off work and since they cancelled on me id like a refund so I could go somewhere else to have the surgery. The lady informs me she would submit a claim for me and it would take 10 days. I go have the surgery somewhere else. I call Mia ********************** back and ask about my refund. They tell me they are charging me $1500 because labs cancelled my surgery, they are charging my deposit of $880 and also charging me a booking fee. I think this is completely wrong since I did everything that was asked and they cancelled on me. 

  Customer response

  07/22/2024

  And also there are no medical records considering they never saw me to begin with. Just took my money. 

  Business response

  07/23/2024

  To Whom It ************************************************ has just received the attached July 15,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

  Customer response

  07/23/2024

   
  Complaint: 21992125
  
  I am rejecting this response because: there are no medical records to share. Was never seen by MIA ******************* This is a billing/refund issue
  
  Sincerely,
  
  *******************************

  Business response

  07/23/2024

  Good afternoon Ms. ********, 

  Please submit your signed and notarized HIPAA  consent. It is our company's policy to have on file prior to assisting you with your case. 

  Kind Regard, 

• Initial Complaint

  07/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had lipo 360 procedure performed by Dr. ***** on January 18, 2024. Prior to scheduling the procedure I was told i would have a consult with my doctor to discuss my desired result "dream body". To my surprise that consult with ************** took place after all fees were paid, i had an IV in my arm 5 minutes before surgery. My consult last 2-5 minutes and consisted of ************** taking a marker and drawing a circle on the area that HE intended to do the lipo on. When i expressed my concern and desired outcome, I was told "that's extra, but I guarantee you will love your results. I moved forward with the procedure, which ************** dedicated as much time to as he did the consultation. I was in and out of preop, consultation, surgery and recovery in about 3 hours. I went back for a follow up visit with Dr. *****, which again lasted 5 minutes or less. I told him i noticed my mid abdominal area around my belly button was protruding. He said its swelling and should go down. After 6 months and despite my diligent commitment to post-operative care - including at least 15 lymphatic massages, 6-8 cavitation and radiofrequency treatments, and daily wear of my faja and abdominal board - I am left with noticeably large lumps in my abdomen. I consulted my primary care doctor concerned that maybe I had a hernia or something. After many test, my doctors confirmed that Dr. ***** seemed to have rushed through the procedure and totally missed or neglected to address several area. My abdominal area and back look far worse and embarrassing than before the surgery for my "dream body". This surgery was clearly botched.This outcome is far from the "dream body" I was promised and does not justify the investment I made. I reached out to Mia ****************** with my dissatisfaction and concerns and was told that I qualify for a retouch at an additional cost of $2500 - $3000 from the same doctor that botched the first surgery. I was given 72 hours to agree and pay deposit.

  Business response

  07/08/2024

  To Whom It ************************************************ has just received the attached July 7,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

  Business response

  07/22/2024

  Good afternoon ****************, 

  Please submit your signed and notarized HIPAA consent. It is our company's policy to have one on file prior to assisting you with your case. 

  Thank you, 

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 18 I went into Mia ********* at 57 224 pounds and they said I was 55 230 pounds then the next day I was 57 ************************************************************************************************** that ************** would botch me and now they have completely shut me out and pretty much are now telling me that Im out of time to have my surgery that they are taking all my money Because I waited too long they told me I had two years to do my surgery and now theyre telling me I only had six months to do two surgeries at ********************************************************************************************************************************************************* having any time to prepare or they were taking all my money or Id have to pay three times the original amount they are refusing to give my money back the anesthesiologist I recorded speaking for 49 minutes on how she killed somebody and had just spent 12 hours on trial how ************** was the worst doctor ever that ************* was nothing but a money trap that I would never get my money back and that if I did go through with the surgery, I would regret it. She told me that theres been countless infections messed up bBLs to the point where theyve had to be reconstructed then I started recording her. She kept telling me I was too round. I needed to lose 50 pounds that I needed to get a gastric sleeve. The nurses in the room kept trying to tell her that I was the right weight and night and she refused to listen to them and refused to do my surgery. She wanted to do some other surgery and its just unbelievable how theyre doing this I cannot believe this. I dont know what to do. Theyve literally took in all the money Ive had. I had to pay for an Airbnb. I had to pay for four children to have daycare for two weeks I had to pay for a car. I had to do everything on my own after losing my child, thats why I was doing it trying to make myself feel better. My number ************. Call me.

  Business response

  07/02/2024

  To Whom It ************************************************ has just received the attached July 2,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

  Customer response

  07/05/2024

  I have a ******************************************************************** I was fat I needed to Lose 50 pounds on top of the weight I had already lost. I need a gastric sleeve that ************** would botch me. Also she refused to listen to the changes in my weight and height. I was 57. 224. I was perfect BMI for the surgery. But they change the surgery and didnt even tell me I went in that morning for a BBL 360 and by ******************************************************************************** I wouldnt have known if I didnt go and ask while I was in a gown about to have the surgery. Thats when I requested to speak to the Anesthesiologist she told me just do whatever surgeries I could have done and that *** is known for stealing money that Im not the only one she pulled up reviews on her phone and showed them to me. She told me that ************** had multiple suits against her and that she had also killed somebody, this is all heard In the recording, do I need to get a lawyer because now they have postponed it for so long that they told me this month I had to proceed with one of the surgeries or lose all my money and I have to pay full price and the fees for not having my surgeries in time even though after my BBL, I told them not to schedule me for any surgeries until we got it resolved with the anesthesiologist and ************** with what she had said to them, I repeated this to multiple people on the phone. I escalated this twice and he finally reach out to me respond to what I needed to Send to him That I just needed to reschedule my surgeries he did not care about what his anesthesiologist had said about his doctor and their clinic the Atlanta clinic of course. So thats why I contacted you guys because I feel they have fat shamed me bullied me, pushed me to the brink of almost killed myself whenever I left that place I had to get a new psychologist. I gained weight after leaving there because of what all they said to me my husband and my sister can vouch. My sister was with me when the doctor was saying all this stuff about **************. The nurses walked out of the room and were shaking their head because they couldnt believe what she was doing. She refused to change my height and white on the chart, even though I was weighed right there in front of her, they kept saying I was 55 I was 56 and I was 57 I have always been 57 . Please dont let them get away with this Im begging you

  Business response

  07/08/2024

  We have not received her signed and notarized HIPAA CONSENT.

  Thank you, 

  Customer response

  07/09/2024

  I am willing to sign a HIPAA form if needed please send form to my email or however works best. I appreciate your time and hope we can resolve this issue with both parties happy. 

  Business response

  07/22/2024

  Good afternoon ******************, 

  Please submit your signed and notarized HIPAA consent. It is our companies policy to have this on file prior to assisting you with your case. 

  Thank you, 

• Initial Complaint

  07/02/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I had a bbl booking with Mia *********************** paid $6.1k for this procedure and they called and told me a month ago that I can continue my birth control and anti depressant but today(a week before surgery) they called and informed me Ill have to reschedule because Im still taking the birth control and anti depressants. I told them they told me Im allowed to take it but they said either way I have to reschedule since it needs out of my system for 30 days. I have to pay an additional $500 for the rescheduling and I told them I just want to get a refund for the procedure because I dont trust them to do my surgery with all this complication. They told me they arent going to give me ANY of my money back. They said that to cancel it it is non refundable.

  Business response

  07/02/2024

  To Whom It ************************************************ has just received the attached July 2,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

  Business response

  07/16/2024

  Greetings, 

  We have not received patient signed and notarized HIPAA consent. 

  Thank you, 

• Initial Complaint

  06/26/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My complain about *** aesthetic is because they dont follow up with the patients I call 4 times and I talk to ***** Mariamar ****** and ***** about the same problem and they all said that someone from the lab was going to check the problem and they will get back to me a week later a call back and they said the same thing over and over it wasnt no follow up I dont have thyroid I have the prof and I send the results via email to them they never follow up with me about anything after me calling them 4 times I decide to call and let them know I dont want to get my surgery and I would like my money back ***** said someone is going to get in touch with me via email to let me know about the refund and yes they did a weeks after they send me a email saying that they are going to stay with $400 dollars plus $509 more because I cancel my appointment but why they email me right away about the refund but they never send me a email about the thyroid situation when I was the one calling them about the situation I believe they discriminate against me because they never followed up with me and I believe they are scamming people. Im so disappointed because after all I went through they are going to stay with my money is not a lot but still I just dont want this to happen to other people please help me get at list some of my money back thank you

  Business response

  06/27/2024

  To Whom It ************************************************ has just received the attached June 27,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

  Customer response

  06/27/2024

   
  Complaint: 21908493
  
  I am rejecting this response because:
  Mia aesthetics never Call me back or email me about why they still asking for thyroid medication that they think I need it for thyroid when many times exactly for 4 weeks I call to let them know I dont take any I even send them my thyroid results to show them I dont have thyroid  I left messages with *******************  *********************** again, but then they never responded to me to fix the issue but  then they were quickly reach out to me about they keeping $500  because I cancel my surgery but why? If they never fix the issue about why they asking for thyroid medication that I dont take they were not professional to return my concerns.

  Sincerely,
  
  *********************************

  Business response

  07/01/2024

  Good afternoon,

  It is our company's policy to have a signed notarized HIPAA consent. 

  Please reach out to BBB to prove you with form. 

  Kind Regards, 

  Customer response

  07/02/2024

   
  Complaint: 21908493
  
  I am rejecting this response because:  Mia ********************** Never follow up with me about the The procedure they  never contact me to give me another appointment after my appointment was canceled for May 16 because of my anemia for the Lipo 360. They send me to do thyroids test on May 13 and I did I email the results.once I got them, it shows I dont have thyroid last time. I took thyroid medications. It was late 1999 after that I always check my thyroid . I dont take no medication I explain to Mia ********************** more than once. Call them and explain but they respond to me was someone is going contact you vea email but no one did. I I feel discriminated because I try my best to send my information to them and they never contact me back. They didnt  respond to fix the issue . I wanted to know what was the medication they wanted me to take for thyroids when I didnt  had any thyroid and after that  I call and  I told them I feel so disappointed and I dont want them to do my surgery anymore. But they did contact me right away to let me know about the refund that they were going to stay with 400 dollars plus 500 extra for cancelling on them but what they want me to do if they never fix the issue of the thyroid ? 

  
  Sincerely,
  
  *********************************

  Business response

  07/08/2024

  Good morning, 

  Please submit your signed and notarized HIPAA consent. It is our company's policy to have on one file to further assist you with your complaint. 

  The BBB will be able to help you obtain this form.

  Thank you, 

  Customer response

  07/10/2024

  ***Please See Attachment***

  Business response

  07/11/2024

  Good Morning ****************,

  Thank you for submitting your signed HIPAA Consent. We do apologize for any inconvenience that you may have incurred. After looking at your account and your terms and conditions, you do not qualify for a refund.  On April 29,2024 you called in to cancel your surgery due to your Hemoglobin levels being too low, were advised of both the cancelation fee and the non-refundable booking fee in which you agree to proceed with the cancelation of your surgery.
  Please see below your terms and conditions, section: 3.1, 4.5 and 11.3 which states the following:
  
  Booking Fee; Time Frame.
  3.1. In General.  To schedule a surgery with Company,Patient shall pay the Booking Fee listed on Patients Invoice. The Booking Fee is NON-REFUNDABLE. The Booking Fee compensates Company for all expenses (administrative and otherwise) relating to all necessary work that has been undertaken from the time of Patients inquiry up through and including booking the Patient for surgery.
  
  4.5. Cancellation. Patient may cancel his or her surgery without penalty with at least 60 days notice of the surgery date that is initially scheduled by Patient. Should Patient cancel Patients surgical procedure within 60 days of the original surgery date, then Patient understands and agrees that Patient shall be subject to an additional $500 cancellation fee.
  
  11.3.Hemoglobin or A1C Levels.  Any Patient with a hemoglobin level of less than 11.0 as determined by the laboratory results submitted to Company within the time frame required by Company will be cancelled and may be rescheduled by Patient within the time frame provided by Section 3, which may be subject to additional fees. However, a Patient whose Services only include a Breast Augmentation may have a hemoglobin level of less than 11.0. Patient must not have an A1C level higher than 6.9 as determined by the laboratory results submitted to Company within the time frame required by Company, otherwise Patients surgery will be cancelled and may be rescheduled by Patient within the time frame provided by Section 3 of this Agreement, which may be subject to additional fees.
  

  Please do not hesitate to contact us if you have any questions or concerns at ************.

  Kinds Regards,

  Customer response

  07/12/2024

  Mia ********************** I cancel the surgery when any body from Mia ****************** didnt follow up with my request about regarding  the thyroid medication that you guys  wanted me to send when I send Mia **********************  The results of my thyroids I dont have any thyroids problem. Somehow me Esthetic still asking me for some medication when I dont take any thats when I cancel with Mia ********************** and it wasnt in April he was in for ****** I call him May **************************************************************************************************** not to cancel it just to wait. Wait I didnt cancel. I follow up after that and test test for anemia, but you guys send , but you guys send me to do more test for my thyroids I did send you guys the results. I dont have no thyroids. I dont understand why you still want me to take some medication that I dont take or send the medication that I take for my thyroids when I dont take nothing no medication, thats when I cancel. Cancel in June. 

  Customer response

  07/12/2024

   
  Complaint: 21908493
  
  I am rejecting this response because:
  

   

  Mia ********************** I cancel the surgery when any body from Mia ****************** didnt follow up with my request about regarding  the thyroid medication that you guys  wanted me to send when I send Mia **********************  The results of my thyroids I dont have any thyroids problem. Somehow me Esthetic still asking me for some medication when I dont take any thats when I cancel with Mia ********************** and it wasnt in April he was in for ****** I call him May **************************************************************************************************** not to cancel it just to wait. Wait I didnt cancel. I follow up after that and test test for anemia, but you guys send , but you guys send me to do more test for my thyroids I did send you guys the results. I dont have no thyroids. I dont understand why you still want me to take some medication that I dont take or send the medication that I take for my thyroids when I dont take nothing no medication, thats when I cancel. Cancel in June.
  

  
  Sincerely,
  
  *********************************

  Business response

  07/18/2024

  
  Good morning ****************,
  
  After looking at your account I see that you did call in on April 29, 2024, and spoke with one of our agents.She advised you on the non-refundable booking fee and the cancelation fee, in which you agreed to proceed with the cancelation. Your issues with your thyroids were invertedly after your procedure was canceled. Please advise if you would like someone from our labs department to contact you to further explain. Per your terms and conditions, you do not qualify for a refund.
  
  Please see below your terms and conditions, section: 3.1 and 4.5 which states the following:
  
  Booking Fee; Time Frame.
  3.1. In General.  To schedule a surgery with Company,Patient shall pay the Booking Fee listed on Patients Invoice. The Booking Fee is NON-REFUNDABLE. The Booking Fee compensates Company for all expenses (administrative and otherwise) relating to all necessary work that has been undertaken from the time of Patients inquiry up through and including booking the Patient for surgery.
  
  4.5. Cancellation. Patient may cancel his or her surgery without penalty with at least 60 days notice of the surgery date that is initially scheduled by Patient. Should Patient cancel Patients surgical procedure within 60 days of the original surgery date, then Patient understands and agrees that Patient shall be subject to an additional $500 cancellation fee.
  
  Please do not hesitate to contact us if you have any questions or concerns at ************.
  Kinds Regards,

  Customer response

  07/23/2024

  Mia aesthetics I didnt cancel any appointment on April. I cancel my appointment the end of june  you guys sent me to talk to someone else and that person told me not to cancel it. Shes gonna send me another link so I can go ahead and get my blood test done in two weeks for my hemoglobin which I did  on May 13 you guys sent me an email telling me that I have to do a test done for thyroid  which I did. I came out negative with any thyroid issues and you guys still send me more emails for me to send you the medication that I taking for my thyroids which I dont take any  when I call  Mia  4 time no one  got  in  Touch with me to fix the issue that when I  cancel in June not April 

• Initial Complaint

  06/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a procedure of liposuction 360 and bbl on 02/06/2024 with Mia ******************* I paid $325 for the deposit and $2925. The total I paid for the procedure is $3,250. The surgeon took one hour and a half on my surgery and the result was a botched surgery. The day of the surgery I noticed the disfigurement right away and notified the office of my concerns when I went in the next day. My concerns were dismissed and I was told it was swelling and it would go away. I told them this was not swelling and they'll see when I go back for my 1 month post-op appointment. I scheduled my 1 month-op to discuss my concerns with the surgeon. I waited for an hour just to be told the surgeon was still in surgery and it would be several more hours until he saw me so I left. I scheduled that appointment a week in advance so to have to wait several hours is beyond absurd. This should've been communicated when I scheduled the appointment not after already waiting for an hour to be seen. I emailed the company several times in regards to my concerns and sent pictures. They continue to blame the results on swelling and outside factors that are not in the surgeons control and refuse to refund me the money I paid. Outside factors had nothing to do with my results when I was left like this on the day of surgery. They have caused excessive emotional and mental distress because they have left me botched and ruined my abdomen. All I want is my money back so I can find someone else to fix what they messed up. It's been a hassle and it's been very frustrating having to deal with this. Any touch up would have to be with the same surgeon that rushed my surgery and left me disfigured and they want to charge $2,500-$3,500 for the touch-up. I do not wish to have a touch-up with a surgeon that is clearly incompetent and an office that blames everything and everyone else for their mistake. This practice is very unethical. This goes against what a medical professional should stand for.

  Business response

  06/25/2024

  To Whom It ************************************************ has just received the attached June 24,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

• Initial Complaint

  06/21/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  After given a quote, I decided to do Mommy Makeover. Was pressured to put 10% deposit down that day, as the promotion was ending that day. Go to schedule surgery date and pay deposit, price increased by $300. Girl says, sorry I chose a wrong option when preparing your quote. I ask multiple times what other cost would be encountered/what tests/labs required. was told only bloodwork and a medical clearance from pcp. I confirmed that info at least 3 times! Pay deposit (nearly $800) and next day I learn anyone over 50 is required to complete stress test, mammogram and other tests, beyond labs and clearance visit. They KNEW MY AGE, neglected to advise of these additional tests! All has to be done within a 30 day window (between 90 days & 60 days before surgery) but will not provide the lab/test orders sooner than 90 days before surgery. Knowing dr ***** are hard to get, I tried to be go ahead schedule within that 30 day window, since if not done in that window they cancel surgery, keep your deposit. I quickly learn that offices that conduct stress tests only do so if ordered by a dr for medical issues & insurance only covers if necessary for a medical diagnosis. So, IF I could get an office to agree to do the stress test, minimum cost over $2,000, up to $4,000, out of pocket. My mammogram is done with my annual female checkup, which falls after the magical 30 day window, I would have to pay out of pocket for additional oneagain, more expenses. I didnt even check costs of the other tests. Called back within a couple business days of paying deposit, still 4 1/2 months before surgery date, to explain this will be WAY more expensive than expected, due to their staff providing incorrect information. I would have never agreed to do the surgery had I been given all this information and known of the additional THOUSANDS of dollars of expenses. They are refusing to return deposit, that was only made couple days before, even though my surgery date is still 4 1/2 months away.

  Business response

  06/24/2024

  To Whom It ************************************************ has just received the attached June 22,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I scheduled a procedure had to pay 10% of the cost to hold my slot. Due to a family emergency I had to reschedule and change locations. Due to the change of location the new sergeon said I couldn't do a combo of the two procedures I wanted so it had to just be one. The fees to change this were told to me would be waived due to the emergency and the advanced notice. I at this point had paid more than 10% because the cost went down due to the sergeon saying can only perform one procedure. I have canceled the procedure due to the nature of the business not being safe, not being organized and treating everyone like just another body and number to get money from. I asked for a refund of my funds minus the 10% and they are now refusing to refund and saying it for additional fees that I was told I wasn't being charged for initially. They haven't completed and work or anything for this procedure let alone a simple office visit everything has been communication through phone and email and that has even been difficult.

  Business response

  06/12/2024

  To Whom It ************************************************ has just received the attached June 11,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

  Customer response

  06/14/2024

   
  Complaint: 21834823
  
  I am rejecting this response because:

  There also is no medical record information that is needed to be discussed since nothing was ever completed. It was simply a surgery for a tummy tuck scheduled at the end of Aug that I have now canceled. And am requesting a refund for funds paid minus the deposit of the 10% as previously mentioned. 
  
  Sincerely,
  
  *****************************

  Business response

  06/18/2024

  Good afternoon ***************, 

  It is our company's policy to have a HIPAA consent on file in regards to assisting you with your complaint, 

  Please reach out to BBB to obtain a HIPAA consent form. 

   

  Kind Regards, 

   

   

  Customer response

  06/18/2024

   
  Complaint: 21834823
  
  I am rejecting this response because:

  I signed and sent the form back attached. 
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩