ComplaintsforMia Aesthetics Clinic, LLC

• Initial Complaint

  05/07/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I scheduled a breast augmentation surgery with Mia ******************* I paid for the procedure the Friday before the scheduled surgery date. Up to this point, I had not had a consultation with the surgeon. The following week, a pre-op meeting was scheduled the day before the procedure. On arrival, I was informed I would not be meeting the surgeon. The pre-op was to read and sign all the legal documents protecting *** Aesthetics from liability claims and a meeting with a nurse to purchase a bra for post operation. I was shocked that there was no visit with the surgeon. On the morning of the surgery, I finally had an opportunity to meet the surgeon and there was clearly an issue. I had requested and been told that the procedure I requested would be performed. When meeting the surgeon, he informed me that he did not perform that procedure but could refer another surgeon. We mutually agreed to cancel the procedure and the surgeon agreed that I was entitled to a refund. I left and did hear back from the financial adminstrator managing the claim that they would only refund $2300 of the $5850 i paid. I do not expect this will ever be paid or recovered, but it is important that other possible patients are informed of the unethical business practices. Additionally, they did not provide full disclosure of the advance activities and costs associated with the surgery when they market the surgery as one price will all include activities. This is not true and there are easily another $2000 worth of additional costs out the patients pocket to other health care facilities to get "clearance" for the surgery. Not meeting the surgeon early in the process was a big red flag to me. Paying for the service in advance without a consultation with the surgeon was also a concern and my only regret is having paid that money. I should have terminated the agreement at that point. The stand that *** Aesthetics is taking is that I cancelled the surgery. The surgeon cancelled.

  Business response

  05/10/2024

  
  To Whom It ************************************************ has just received the attached May 7,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

• Initial Complaint

  05/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged a non refundable booking fee that was not disclosed at the time of appointment. Inaccurate information was taken on there part(mia Asthetics) It is not fare to take a consumers money.

  Business response

  05/06/2024

  
  To Whom It ************************************************ has just received the attached May 5,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

  Customer response

  05/06/2024

  ***The Hippa Release Has Been Set Form The Consumer, And Notarized***
  

   

  ***Please See The Attachment***

   

  Business response

  05/13/2024

  Good afternoon ***********************,

  
  Thank you for submitting your signed HIPAA Consent. We do apologize for any inconvenience that you may have incurred. After looking at your account and your terms and conditions, you do not qualify for a refund. Please be advised that our coordinator did email you your invoice, for you to submit your booking fee, which states that all booking fees are nonrefundable prior your to clicking on the link for payment. I do also see that on 10/25/2023, you called in with an unforeseen family matter, in which our coordinator explained what they would need from you in order to reschedule you and waive our rescheduling fee, which you then agreed to. On 10/26/23, you called in to verify if your labs were received and the agent explained to you what you were then pending due to your prior results. 11/28/2023 you disputed the charges with your financial institution. For this you do not qualify for a refund.
  

  Please see below your terms and conditions, section: 3.1 and 8 which states the following:

  3.1. In General.  To schedule a surgery with Company, Patient shall pay the Booking Fee listed on Patients Invoice.The Booking Fee is NON-REFUNDABLE. The Booking Fee compensates Company for all expenses (administrative and otherwise)relating to all necessary work that has been undertaken from the time of Patients inquiry up through and including booking the Patient for surgery.
  

  8.Patient understands that if Patient or the card holder disputes a valid charge(s) with a financial institution, credit card company, or financing company, as determined by the Companys records, then Company reserves the right to remove Patient from all appointments and cancel all Services (in which case, Patient shall be deemed to have forfeited all payments made to Company). If Company decides, in its sole discretion, to continue providing services to Patient,then Patient shall be required to withdraw the dispute and provide confirmation that Patients dispute of a valid charge has been withdrawn and fully resolved.If Patient does not provide proof that such dispute has been withdrawn and fully resolved, then Patient shall not be permitted to proceed unless and until the dispute has been fully resolved. However, the time frame of this Agreement,as stated in Section 3.2, shall not be tolled during this time. If Company receives notice that such dispute was resolved in its favor, then Patient shall be required to make all future payments in cash. If Company receives notice that such dispute was not resolved in its favor, then Patient shall not be entitled to proceed unless the total amount of the Invoice(s) is paid by Patient in cash (including the disputed amount(s)). If Patient desires to proceed prior to the resolution of such dispute, and Company, in its sole discretion, allows Patient to proceed with the surgical process, then Patient shall be required to pay the total amount of the Invoice(s) (including the disputed amount(s)) in cash, and Patient shall not be entitled to any setoff based on the resolution of the dispute. Patient further understands that if Patient has ever disputed a valid charge(s) with a financial institution, credit card company, or financing company, as determined by the Companys records, for any monies paid to Company, then Patient shall be required to pay in cash for all subsequent invoices and services with Company (including the Booking Fee).
  

  10.Pre-Surgical Laboratory Testing &Medical Clearances. Patient is required to have all laboratory results and medical clearance results submitted to Company within 45 to 60 days prior to Patients scheduled surgery date. If Patients surgery was scheduled less than 60 days but greater than 14 days from the scheduled surgery date, then Patient understands that the laboratory results and medical clearances must be expedited and submitted to Company by no later than 10 days prior to Patients scheduled surgery date. If Patients surgery was scheduled less than 14 days from the scheduled surgery date, then Patient understands that the laboratory results and medical clearances must be expedited and submitted to Company by no later than 72 hours prior to Patients scheduled surgery date. Company, as determined by one of its surgeons, reserves the right to request additional laboratory testing, additional medical clearances, or any other studies to deem Patient a candidate for surgery. Any additional testing, clearances, or studies requested by the surgeon shall be submitted to Company no later than the date specified to Patient by the Company (such as the labs department). Due dates are subject to change by the Company. Subject to the exceptions set forth in Section 21, failure to provide the requested laboratory results, clearances, or studies by the stated deadlines will result in the cancellation of Patients surgery without any refund of the Booking Fee. Patient is solely responsible for obtaining and paying for Patients medical clearances, laboratory testing,and any other studies, tests, or results requested by Company and/or the surgeon.
  

  Please do not hesitate to contact us if you have any questions or concerns at ************.
  

  Kinds Regards,

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I've been treated very unfairly by *** ****************** which is why I desperately need your help. *** ****************** is loccated at ************************************* Their contact is **************.I've been fighting with my self-esteem for as long as I could remember not finding myself attractive. I've been following Dr ******************************* with Mia ********************** for more than 3 years and I've grown to really like his work as I've seen alot of women with body structure similar to mine and their before and after photos 2 and 3 months after surgery where amazing. I've finally made a conscious decision to have a BBL(Brazilian **** lift, which is the removal of fat from the entire abdominal area and back, replacing the fat to the hips and butt) done with *********************************** I left ******** (which is where I reside) in early August and came the the US. I called Mia ****************** and made my appointment and payment in early September. They required clearance from a primary care doctor stating I'm healthy and cleared for surgery so I submitted my documents yet *** ****************** asked for clearance from a radiologist which I had to spend alot of money for since I do not have insurance.After doing all of that, they never gave me clearance until a few day before the 31st October which was my surgery date. So last minute, I had to rush to get an available hotel in ******** ** for 10 days as it's required to stay close to the location of Mia ****************** to do post-op appointments after the surgery. I had to pay for a transport service company that allows me to lay down as I would be unable to sit. I also had to pay for a massage therapist. These things are required and I was fully prepared.I got all of that done at the last minute which had me fully depressed.On the 30th I had a pre-op appointment with Mia **********************. I was suppose to meet with ******************* to tell him what my expectations are and also to try on my new body shaper which is called a Faja. When I got there, I never saw *******************. I spoke to one name ******* who measured me for my faja which i paid for along with other things they said that I needed. I told her that I came all the way from ******** to meet ******************* how excited I was. The Faja I fitted into was an 1XL which they kept for after the surgery, they would put it on my body before I wake up.On the morning of my surgery, while being in the hired transportation heading to *** ****************** for my surgery, ******* called me and said that ******************* wouldn't be in until next week and I would have to take *******************( WHOM I DO NOT KNOW). I asked her if I wait for *******************, would they reimburse me for my hotel fees and she said no they can't. At this time I realize that I was going to be the loser in this situation so I had no choice but to take *******************. There's no way i could have afforded to pay for 20 days at the ******************I tried thinking positive when I got there. The surgery took place but when I woke up apart from being in excruciating pain, they put me in a size 4XL faja which was alot too big. I told them about it the next day and asked to have it changed but they said that they can't change it. So my money went down the drain. I looked at my body in the mirror when I got home and i knew at once that ******************* didn't give me what I wanted at all even though I was swollen. I had absolutely no hips and almost the same size **** I always had except one side of my **** was shaped weird. The day after the surgery I met with ******************* and I pointed out all the obvious problems but he was in denial saying it's only that way for now, I will see the shape when the swelling is gone.Each time I had an appointment to see him, he would say he don't know what I'm talking about and that I look fine which is a BIG LIE. Everyone who knows me is telling me that I wasted my money.At 3 months I went back to the *** to see him. At this time, allllll the swelling is gone and I look exactly the way i looked before surgery except one side of my **** is shaped weird which is the doing of his work. My stomach and my back still looks like I never had liposuction. I have no shape. Absolutely no hips. I NEVER REQUESTED THIS DOCTOR ??. I reached out to Mia ********************** pleading my case. I requested a do-over with the doctor I paid to have my surgery done by which is Dr ******************************** They told me it cannot be done only by ******************* who did the surgery.After I threatened to get an attorney, they finally granted me an in person visit with *******************. I booked a flight at once and came back to the *** even now I am still here. My consultation with ******************* was on the 16th April 2024. He saw my flaws and gave his honest opinion about everything. He agreed to re-do my surgery which made me super happy. He told me the decision is up to the people above him to confirm but he agreed to do it.To my great surprise, after a week, I got an email from *** ****************** saying that I will have to pay $3000 to have my do-over and it cannot be waved. Had i gotten ******************* in the first place, i wouldn't be in this situation. I shouldn't have to pay a cent as none of this is any fault of mine. I literally threw away $5161 which is the cost of my BBL and BBL package with the Faja etc...and they're telling me that I have to pay $3000?This could never be fair. I cannot pay that money. I need any help I can get. My wish is to be fully compensated for all that I've been through. Everything happened was beyond my control because they don't give you back your money and they are very unprofessional and all I'm left with now is great depression. Is there anything you all can do to help me please?

  Business response

  05/03/2024

  
  To Whom It ************************************************ has just received the attached May 3 *****, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

  Customer response

  05/06/2024

   

  ***Clarification Received From Consumer***

  ***Please See Attachment***
  

  Business response

  05/13/2024

  Good afternoon **************, 

  We are sorry to hear about the post-operative complications reported by you. Upon reviewing your account, we do see that you we have been in contact with you.

  Please feel free to contact us if you have any questions or concerns. ************

  Kind Regards, 

   

  Customer response

  05/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Last week I sent an email as well as I called ******** informing her that *** Aesthetics and I had came to an agreement and the problem has been resolved.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I reached out online to MIA ********* in *******, ** for breast implant removal and breast lift. Once I submitted my request I was immediately called, and my intake information was taken and provided. Days later I was contacted by an IPC ( Inpatient coordinator) who called and texted me requesting information. I was then called back with a price and STRONLY encouraged to pay a 10% ( $930) deposit to secure a surgery date. I paid the deposit. However, the next day, I did more research and decided to request an in-person consultation with ***************. Since 4/4/2024 I have been trying to secure an appointment with the Doctor. ******** I call, I get routed to a "concierge" they keep reminding me of the balance owed and how will I be paying the balance. I have asked to speak to the coordinator who reached out to me initially and I was told that they will escalate my request and have someone call me back. It's over two weeks and no one has contacted me. It appears that there are not real time staff at the ******* office location ************************************************* phone calls are always routed to concierge, and I cannot speak to the office directly. On one of my calls to MIA ********* I asked if I could speak to someone in the office and I was told that they would get the message to them, and I would get a return call. On my last telephone conversation, I requested a refund for my deposit as I no longer wish to have surgery with a business that has poor communication with a potential client making surgery fearful. I was told that I signed a non-refundable contract. I find this to be an unfair practice as they have not rendered any services and they cannot even ***** me an in-person consultation with ****************. I would like the BBB to assist me with getting my deposit returned

  Business response

  04/25/2024

  To Whom It ************************************************ has just received the attached April 24,2024 , letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

  Customer response

  04/26/2024

  Good morning,

   

  I have attached the ***** document

   

  Safiyah

  ************

  Customer response

  04/26/2024

  Please let me know if you additional information is needed.

   

  *******************************

  ************

  Customer response

  04/26/2024

  ***BBB Has Received The Hippa Release Form As Requested Form The Business***

  ***Please See Attachment***
  

  Business response

  04/30/2024

  Good afternoon ********************,
  
  We do apologize for any inconvenience that you may have incurred. I would be more then happy to insist you in scheduling an in person consultation with ***************. Please advise as to when would be the best time to get in contact with you.  As per your request for a refund of your booking fee, unfortunately you are not eligible,  per your terms and conditions.   

  Please see below your terms and conditions,section: 3.1, which states the following:

  3.1. In General. To schedule a surgery with Company, Patient shall pay the Booking Fee listed on Patients Invoice. The Booking Fee is NON-REFUNDABLE. The Booking Fee compensates Company for all expenses (administrative and otherwise) relating to all necessary work that has been undertaken from the time of Patients inquiry up through and including booking the Patient for surgery.

  Please do not hesitate to contact us if you have any questions or concerns at ************.
  

  Kinds Regards,

  Customer response

  04/30/2024

   
  Complaint: 21620719
  
  I am rejecting this response because: It took contacting the BBB to highlight the fact that I failed to received any communication from MIA ****************** after my booking fee was taken.  No calls returned. That they will be  happy to now assist with an in person consultation. I do not feel safe with a company who do not put patient satisfaction first. If I cant get my refund back I will have you resort to legal action and reach out to my state representative. Im not the only person on this fight. When I read the reviews of this company these are hundreds of other unhappy customers with the similar  complaint. MIA ****************** needs the media attention on how they continue to rob potential clients who have valid concerns for changing their mind and requesting a full refund. 

  Sincerely,
  
  *******************************

• Initial Complaint

  04/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had got an extended tummy tuck and the dr did a lazy job , I have lumps and indentions on both sides and its lopsided. I tried to tell him and he wouldnt help me . Until i waiting a yr so I did and he still wouldnt help . I went to medical board but still cant get help . I have ptsd now over how I look and I want my mo ey back or some type of compensation for the way he left me looking deformed

  Business response

  04/23/2024

  To Whom It ************************************************* has just received the attached April 20,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,
  

  Business response

  04/30/2024

  Good afternoon ***************,

  Please resubmit your HIPAA  consent signed and notarize as it is our companies policy to have in order to review your complaint. 

  Thank you, 

  Customer response

  05/01/2024

  ****The BBB has received the Hippa Release as requested from the business***

  ***Please see  attachment***
  

   

  Business response

  05/07/2024

  Good afternoon ****************,
  
  We are disappointed to hear that you are not completely satisfied with the aesthetic outcome of your extended tummy tuck procedure. Your request and desires as a patient are greatly considered. As stated in your signed contract, you recognize that the practice of medicine and surgery is not an exact science and understand and accept that fees are paid for performance of the Services only, and not a guaranteed result. You acknowledge that although a good outcome is expected, and a reasonable effort has been made to establish realistic expectations, there cannot be any warranty, expressed or implied, as to the results that *** be obtained.
  
  As you know, there are no guaranteed results or outcomes when it comes to surgery. That is specifically mentioned in the terms and conditions:
  
  No Warranty.?Patient recognizes that the practice of medicine and surgery is not an exact science and understands and accepts that fees are paid for performance of the Services only, and NOT A GUARANTEED RESULT. Patient acknowledges that although a good outcome is expected, and a reasonable effort has been made to establish realistic expectations, COMPANY DOES NOT GIVE ANY WARRANTY, EXPRESSED OR IMPLIED, AS TO THE RESULTS THAT *** BE OBTAINED.
  
  Please understand that the outcome of the procedure is dependent upon various factors, many of which are outside of Mias control. In certain cases, a patient *** request a secondary or touch up procedure within the first year. Approval of a touch-up procedure is within the surgeons sole medical discretion. You were scheduled and attended a follow-up consultation appointment with your surgeon on 3/28/23 to discuss your aesthetic expectations and a request for a touch-up procedure. At that appointment, you were advised that you were not a candidate for a touch-up procedure based on, among other factors, your results, your anatomy, and the surgeons medical discretion. Instead, the surgeon recommended that you undertake non-surgical treatment to assist with skin tightening.
  
  Although we are disappointed to hear that your surgical results do not exactly align with your aesthetic expectations, *** Aesthetics has rendered all appropriate medical care to you, and has fully rendered all services pursuant to contract.
  
  Please contact us if you have any questions or concerns at ************.
  
  Kinds Regards,

  ***************************
  Executive Assistant

  Customer response

  05/07/2024

   
  Complaint: 21602719
  
  I am rejecting this response because:
  Thats not ok . Im deformed because the surgeon does lazy work and I should have to go somewhere else and pay more money for someone to fix his mistakes . Thats not fair . Bad business 
  Sincerely,
  
  ***********************

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Around August/September of 2022, I applied with a company called PatientFi to pay for the deposit on a procedure I wanted to have at *** ******************* I was told that this was a no credit check option so I could take advantage of a special that was taking place at the time. I was approved and they paid *** $850 on my behalf. I was never informed that my deposit was only good for one year, only that the special was only good for one year. Then, PatientFi started reporting my repayments to the credit bureaus. When I contacted ***, they acted as though they had no knowledge of this. This is a company that they are affiliated with and advertising that this is no credit involvement deal. I called today to inquire about using my deposit for a procedure only to be told that I am unable to use my deposit as it expired. How does money expire? Why do they think its ok to get something for nothing?! ***, I do not want that generic response you send about HIPAA. I want to see real resolution.

  Business response

  04/23/2024

  To Whom It ************************************************* has just received the attached April 17,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,
  

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ********************** agreed to do breast lift for $3650 reviewed pictures 3 weeks prior. ********************* exammed patient the day before surgery, patient was als told no food or water 24 hours before surgey. Patient felt she was placed in a vunerable state than nurses and doctor attempted to pursue patient that instead of breast lift she should pay $1100 more for breast reduction. ********************** advised patient that if he did breast lift her b**** would go back to size before procedure 3-4 mos later based on his expertise. He than told her she would have to pay $1100 more for him to continue with procedure. Please be advised that ********************** has been going over her pictures for at least 30 days also had a consultation with patient the day before surgery never mentioned that he could not perform the breast lift but instead a breast reduction. He never mentioned it until the day of surgery after prepping the patient, after adding paper cap, paper shirt, marking the patient, patient was completely ****. 20 minutes before surgery ********************** backed out and refused to honor the $3650 advertise for Spring special He waited til patient was in a venerable state. Patient traveled from ************** to ***** to have the procedure paid all fees, and passed all test. Patient lost out on all travel fees. Waited til the day of surgery connected her to I.V, marked her chest than sent nurse in 20mins before surgery to tell patient he was going to have to charge an additional $1100. Patient did not agree to the additional $1100. 15 minutes later patient was told ********************** left the building and refused to honor the $3660 that was agreed . ********************** changed the price of surgery to $4700 the day of surgery. Patient paid a total of $3660 surgery was cancel by doctor the day of. Those Doctors should have to be drug tested at a reliable facility often what ********************** did was not of someone that is honorable. I am asking for a full refund. The 3660 does not include the travel and hotel accomendations

  Business response

  04/08/2024

  To Whom It ************************************************ has just received the attached April 5,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to get a procedure. They told me that I would need a different procedure due to the pictures and what the doctor said so 180 days later its my procedure time getting the procedure that they told me that I would need so they could look right but during the time that Im getting my procedure they tell me that the procedure Im gonna do its not gonna give me the look that I want that Im still gonna have fat and its still gonna be its not gonna look right but the doctor ****** mind doing it because thats what I paid for but why would I pay for something That Im not gonna look right now Im gonna have to go pay somebody else to fix the problem. This doctor did not do his diligence now theyre making me pay $1200 for canceling fee but I did not cancel they did not do their job and tell me what I needed ahead of time they told me the date of surgery then they call my family and tell them your wife is in good hands dont worry shes almost done with her procedure, which that was a lie. These people have been lying since day one then the nurse is there tell me this isnt the first time this has happened. Im so sorry that *** does this, but thats just how they do this , I dont have money I work very hard when I walked in that door I was so happy and I walked out so sad, devastated and beyond insecure these people made me pay for hotel rooms. They made me pay for everything because Im not from the area or anywhere near Im in another town Then Im not getting that money back either but why am I being penalized for something that *** authentic did I dont think thats fair. Now Im living with myself and these insecurities because they want to charge more the day of surgery instead of telling me the day before when I had consultation, then they tell me all the people that do consultation theyre not doctors they dont know, so why are you hiring people like that very unprofessional and because theyre unprofessional they didnt do their diligence now I have to pay for it. I dont think thats fair. I just want my refund back thats it.

  Business response

  04/03/2024

  
  To Whom It ************************************************ has just received the attached April 3,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for a free consultation to have a surgery scheduled. I was told I had to pay a deposit to secure the date I wanted. I was able to qualify through the free consultation, but because of a condition that I had only doing pregnancy I was told that I was disqualified. They had already canceled before telling me why or explaining the situation. I asked for my deposit back. It was then they told me that the deposit wasnt refundable. At no point doing the process of making this deposit did they tell me this. I disputed the deposit through my bank. MIA ****************** told my bank I no showed and that was the reason. I told my bank they canceled before my surgery date, March 15th, and I have email correspondence to prove that. However since **** closed the case, they cannot dispute again. I want MIA ****************** to give me my deposit back. They canceled not me. They never told me if THEY CANCEL my deposit wouldnt be returned. After disputing the charge, they reached back out to schedule my surgery. I advised them that they canceled not me. They had a decision rendered against me based on a false statement of a no show. I am willing to submit those emails to get my funds back. Making a false statement is fraud to retain my funds because they failed to disqualify me in the free consultation phase and they failed to disclose that the deposit is no refundable if they cancel for any reason.

  Business response

  04/03/2024

  To Whom It ************************************************ has just received the attached April 2,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

• Initial Complaint

  03/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2-12-24 I made a appointment for a Brazilian **** lift for 2-12-25 with Mia *********************** The deposit+extra that I have paid so far is $810.This company called me several times every day for weeks trying to get me to book with them. This is something that I have always wanted and finally decided to do for myself. So I finally put a deposit down and made my appointment for 2-12-25. A whole year away from my booking date.After doing research, I found out that the website had faulty information about each surgeon that shows their work theyve done. Come to find out, these pictures are the same underneath each surgeon for the office in *********, ********. Once you leave the website and go to their Instagram- it shows only the work that they have actually done. The surgeon I picked has done very few Brazilian **** lifts. This worries me very much and I called to switch my doctor, which they told me they would call me to discuss this within the next 72 hours. Over two weeks ago. The date today is 2-20-24. I called them today and told them my concerns and all I was told over and over again was that my deposit was not refundable.I asked about possibly changing the surgery to get a less traumatic procedure done and was told I would have to pay extra to switch surgeries. Now I didnt mind this at first, but then I started thinking,Mia aesthetics called me every day until I finally booked my appointment and put down money. Now that I have booked, they have been reluctant to help me with my concerns. Not only that, but even though the surgeon has not signed off on any of my contracts or medical application- I am being told I cannot get my deposit back? And even though I booked a year ahead of time and its only a bit over a month since I booked. I asked the woman over the phone for her to email these documents stating the rules for the deposit and as well to switch the surgery procedure and still have not been given this information. I am worried that I have been scammed.

  Business response

  03/25/2024

  To Whom It ************************************************ has just received the attached March 20,2024, letter from the BBB along with the enclosed Consumer Complaint Form for the referenced individual. Although *** would like to respond in a substantive manner, as with all patients, *** cannot disclose any patient information unless a patient expressly authorizes that disclosure in writing by executing a HIPAA consent form. In turn, as with all patients,absent a signed HIPAA consent form, *** is unable to disclose the protected health information of any patient to your office. If your office obtains an executed HIPAA consent form, then *** would be happy to respond in a substantive manner to the Consumer Complaint.
  
  Please feel free to reach out to me should you have any further questions.
  
  Thank you,

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩