Business ProfileforMy Cosmetic Surgery, Inc.

I've made a down payment of $1000 w/Care Coordinator ******, and ****** ( they seem not to give the correct names) and set a tentative surgery date for (Dec 24) for a Tummy tuck, lipo 360, w/ fat transfer. I also made another payment of $500. Due to unforeseen circumstances (death of my Mother, and educational attendance constraints), I called back to modify my surgical needs (2023 )to "Lipo 360 procedure only". The Care Coordinator: who called herself ****** told me not to worry and that they understand things happen to continue to make payments and she'll make the requested changes. ****** reassured me that all of my payments would be applied to the new procedure which would lower the cost to ***** for the Lipo 360 w/inner thighs and that they were giving me free inner thigh Lipo as a part of their promotion. After eulogizing my Mother I called and made another Payment via cash app for $200. After settling my Mother's affairs, I was ready to confirm my surgery date and the remaining balance to satisfy the amount, only to be told ****** doesn't work here anymore (no notice again x4), I asked who's taking over her Pt, and they put me on an extended hold. I was taken off hold I was told ******** was taking over now, I asked ******** what my remaining balance was to make the payment, but she didn't give me the clear numbers, from that day to this one I've been getting the runaround. Promises of being called back with accurate information to no avail. I have to hound them down. They've sent a text saying ******** will call. last I spoke w/******** she was rude /unemphatic. I requested a refund she said the finance team would call me back the next day to send the refund, when asked who was going to call, she replied OH, I DON'T KNOW IT'S NOT POSSIBLE TO KNOW, "****", OH NO, I'M UNSURE, I DON'T KNOW THEIR NAMES, SHE WILL CALL YOU TOMORROW TO PROCESS YOUR REFUND, I'LL CALL YOU. No one called a text saying your refund will take up to 60 days w/ a bogus number came. HELP!