Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After multiple delays in our insurance claim that was being handle by Peninsula Public Adjusters. Their P.A. and I got into a heat phone call. The call ended when the P.A. said, "you don't want to get on my bad side".. I took that as a threat. Unclear if the threat was against me or our claim I contacted the ***** office to report the threat. The office called and the gentlemen that called said he was from H.R. After speaking to him I realized that complaining about the threat was not being taken seriously, I shelved my complaint until after our business was done with them. After this call our claim slowed down. Phone calls, text and emails to our P.A. went unanswered. A payment check was withheld for 3 weeks before we were made aware of it. The lack of communication from our P.A. forced us to contact our insurance company to get answers. Our last delay was caused by a wording change on our first release sent to us. If we did not contact our insurance company and signed the first release we would have be responsible for $23,000.00. My wife had to make our P.A. aware of this. Still no communication from Peninsula Public Adjusters. I wrote to the owner and have yet to hear back. Again no communication. We paid them for 4 or 5 months at the end of our claim and did their work. Even after we paid Peninsula Public Adjusters and finished dealing with them we are still wondering about the threat. I waited a few days before reporting this in hopes the Peninsula Public Adjusters would preform customer service and contact me. If they had this complaint would never have been written. Thank You *******************

  Customer Answer

  Date: 09/26/2023

  Additional information.  One week after Peninsule Public Adjusters cashed our payment we received notice from our Public Adjuster asking us to pay our fee. Another example of our Public Adjuster not caring about our claim. 

  Additional,  I have received a text from ******* from Penninsula Public Adjusters requesting I call him. I informed them that I will not communicate with ***************  He was our ****. His text came not long after my filing my complaint.  Now he wants to communicate. 

  Customer Answer

  Date: 10/03/2023

  I understand waiting. Peninsula Public Adjusters has called me. The ***** left a voice mail a few days after my complaint.  Yes the same one who made the threat. Please let me know if they don't respond in a reasonable amount of time. If not I will move and file a complaint to their licensing bureau at the **** of ******************** you for all you do.

  Customer Answer

  Date: 10/30/2023

  It's been 2 months and the only response I received was from Peninsula Public Adjuster's agent that made the threat.  His voice mail was one of kinda apologizing but blaming me. The owner never responded. This is a company I would suggest people stay away from. I haven't heard anything from the BBB about this compliant. 

  I will now file a complaint with the State ************************** A company that allows their employees to threaten a customer with no action taken should be held accountable. 

   

   

   

  Business Response

  Date: 11/13/2023

  We have taken decisive action regarding the PA who has been formally reprimanded, and ongoing supervision has been put in place for all of his claims.
  
  We sincerely apologize for any inconvenience caused and want to assure you that we are actively implementing measures to prevent similar incidents in the future.
  
  As a company, we are committed to ensuring that every client is treated equitably. We take swift and strict action to address any incidents that *** arise. As the owner, I take great pride in our business, and I apologize for any delay in our response. We remain dedicated to meeting and exceeding every client's expectations throughout the entire claims process. Your satisfaction with our services is of utmost importance to us.

  Customer Answer

  Date: 11/14/2023

  It's obvious that solving issues timely in not something the was done.  The issue is now 9 months old and still unresolved.  Peninsula Public Adjuster's ignored my complaint and concerned and now that we paid the they are playing the old customer care line. No reaction to being paid for not doing their job and our having to take over all communications with our insurance company. I have written to the State Attorney General. After careful consideration and the fact find investigating we are researching how to get our money back for the period between February through August that we did the communication with ******************.  That's is 6 out of the 11 months it took to get paid by ******************.  

   

  Customer Answer

  Date: 11/16/2023

   
  Complaint: 20615165
  
  I am rejecting this response because:It's obvious that solving issues timely in not something the was done.  The issue is now 9 months old and still unresolved.  Peninsula Public ********'s ignored my complaint and concerned and now that we paid the they are playing the old customer care line. No reaction to being paid for not doing their job and our having to take over all communications with our insurance company. I have written to the State Attorney General. After careful consideration and the fact find investigating we are researching how to get our money back for the period between February through August that we did the communication with ******************.  That's is 6 out of the 11 months it took to get paid by ******************. 
  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/21/2023

  I hope this message finds you well. I acknowledge your concern regarding the payment, and I would like to provide some clarification based on our recent interactions.
  
  On September 12, 2023,****************, sent an email emphasizing that this was her third attempt to request the deposit of the check, which our records confirm was signed by us on 8/24/23. ******* specifically requested confirmation of the receipt of her email. Which our office confirmed and her instructions to deposit the check were followed in good faith.
  
  Prior to this reminder, ***************** had initiated contact with us on August 30,2023 inquiring about the status of the insurance check. In response, our office promptly provided the tracking number and the expected date of delivery. On September 1st, ***************** second email she allowed us to proceed with the deposit citing your confirmation of the deposit on your end.
  
  In light of your previous communication expressing concerns and the complaint you raised, our office, in due diligence, consulted with ******* to determine the appropriate course of action on whether to proceed with the deposit, considering the circumstances outlined in your initial email.
  
  Notably, during this period there was no indication of potential issues regarding the payment percentage being conveyed to us. 

  Customer Answer

  Date: 11/22/2023

   
  Complaint: 20615165
  
  I am rejecting this response because: I was instructed to hold off all actions until after the claim was settled due to how Peninsula Public Adjusters was handling our claim and further fear of delays in our claim. Yes ******* was in contact during the payout process, but that was due to poor or near no communication from *************** 

  Frankly, they are not a trust worthy company. They protected an employee who made a threat. This employee's lack of communication on our claim for 6 months can't be forgotten because he answered payout concerns so he could get paid. 

  I will continue with my communication with the State ************************** It appears that P.P.A. doesn't care about anything but getting paid. 

  Yes I waited for the claim process to end before taking action. The reason, fear of retaliation against our claim. The lack of  communication, until they wanted their payment, from them for 6 months was retaliation enough.

  I find it hard to believe they did any investigation on their actions without communicating with all parties involved. They took the word of the person who made the threat. The person who for 6 months only did their job when payment was involved.

  Our experience with this company has been one of regret.  I will be writing a letter to the editor of their local newspaper hoping that readers will be aware of dealing with them. 

  Sincerely,

  
  ***********************