Complaints

This profile includes complaints for My Derma Dream's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  My Derma Dream

  66 W Flagler St Ste 900 Miami, FL 33130-1807

• 

  My Derma Dream

  360 NW 27th St Miami, FL 33127-4158

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an elderly person with heart problems, and this company is causing me an immense amount of stress. Over the past few months, Ive been trying desperately to get my subscription canceled and stop them from charging my card, which has led to me ending up in the hospital. Despite numerous requests for cancellation, their responses have been vague and unhelpful, and they have refused to address the issue. I have reached out multiple times via email and phone, but nothing has been done to stop the charges. I never received any trial or free products from this company until earlier this year, when I was unexpectedly charged over $700. I also couldnt return the product because there was no return address or any indication of who sent the package. It wasnt until we opened it that we realized it was from this company. The package lacked a shipping invoice as well. I had my husband return the package immediately using the contact information listed on **************************. Yet today, I received another email notifying me that another shipment is on its way.I would like this company to stop sending me emails or packages in the mail and immediately cease attempting to charge my credit card for something I did not sign up for. The stress this situation has caused, especially given my health condition, is overwhelming, and I am requesting that this issue be resolved immediately.

  Business Response

  Date: 03/21/2025

  Hi ******,

  I am truly sorry for the stress this situation has caused you, and I want to assure you that I take your concerns very seriously.

  Your health and well-being are far more important than any transaction, and I deeply regret any distress our company may have contributed to.

  To clarify, your subscription has been fully canceled as of March 8, and no further charges will be made to your account.

  Regarding the previous rebill charge, since you disputed it with your bank, your refund will be processed through them.

  I recommend following up with your bank directly to confirm the status of your refund.
  As for the recent shipment notification, I completely understand your concern. Please know that this package is not a new chargeit is being sent at no cost to you. Since you mentioned in your bank dispute that you never received the original products, we are honoring that claim by reshipping them free of charge.

  You are not being billed for this, and you do not need to take any further action.
  I also want to respect your request for no further communication. I have ensured that you will not receive any additional emails or packages from us moving forward.

  If there is anything else I can do to assist you, please dont hesitate to let me know.

  I genuinely hope this matter is resolved to your satisfaction and that you are able to focus on your health without added stress.

  Wishing you well,

  MDD support

  Customer Answer

  Date: 03/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:03/15/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my derma dream subscription on December 10, 2024. Instead of canceling my subscription, the representative at that time delayed the next shipment, which was not what I requested. I explicitly told him to cancel the recurring ****************** I get an email that a new shipment of my Derma Dream products is being sent to me in the amount of $189.12, which was charged to my ****** account. I contacted their customer care team to reiterate that this subscription was canceled in December. The representative refused to refund my money because it did not comply with their refund policy since the shipment was already in process. I have never experienced a company that refused to work with a customer on a refund solution.The products did not live up to their claims, so I did not want to continue the subscription. My experience with this company and their representative, *** ****, was very disappointing.

  Business Response

  Date: 03/16/2025

  Dear *****,

  I truly apologize for the frustration and inconvenience this has caused you.

  I understand that you explicitly requested to cancel your subscription in December, and I regret that instead of processing the cancellation as requested, the shipment was only delayed.

  That was not the resolution you wanted, and I completely understand how upsetting it must be to receive an unexpected charge and shipment despite your clear instructions.

  It is never our intention to cause any distress or make you feel unheard, and I sincerely regret that your experience with our team did not meet your expectations.

  I want to assure you that your concerns are being taken seriously. I have sent you a direct email so we can address this matter promptly and work toward a resolution that is fair to you.

  Your satisfaction is very important to me, and I appreciate your patience as I work to resolve this for you.

  Please know that I am here to help and will do everything I can to make this right.

  
  Again, I sincerely apologize for the frustration this has caused, and I truly appreciate your time and understanding.

   

  Sincerely, 

  MDD support

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 03/27/2025

  Please note that My Derma Dream was extremely effective and prompt in resolving my issue. I wish to thank this company, specifically ******, for her superior professionalism and customer service. She restored my faith in this company.

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Business somehow got ahold of my new Credit Card Acct # and billed me AGAIN for services NEVER requested, rendered, or saught ******** per my previous emails with them through this portal, they agreed to stop IMMEDIATELY and reimburse ******, as shown in the accompanying files attached, they've gotten illegal access to my NEW credit card aaccount. And charged me 2 x each for $119 & $178.I want a gag order placed , money refunded x 2 PLUS overlimit fees uncured now due to their illegal access total account .This is appalling and straight up illegal. If possible, I want to press charges as well as monetary restitution for the damages to my credit, and the money owed x 2 .Thanks for your IMMEDIATE attention to the above matters.Respectfully, ***** M ****** I think $1000 is acceptable for the amounts incurred and all the *** fees attached.

  Customer Answer

  Date: 03/16/2025

  Additional amounts TAKEN from mu credit card without permission that i have disputed but remains as a charge, NOT a reverse credit from November AND December 2024.

  Same amounts:

  $119 & $178

  For both months.

   

  Again, these amounts were NOT adjusted as a credit.

  But, rather, a charge despite numerous attempts to dispute prior.

  Account closed.

  Reopen a new Credit card # provided. And now, same charges STILL appear despite my dispute.  It remains in limbo on my credit card, showing a charge NOT reverse credit. 

  Business Response

  Date: 03/16/2025

  Dear *****,

  I completely understand your frustration and truly apologize for any inconvenience this situation has caused you.

  I have thoroughly reviewed our records, and I want to assure you that all subscriptions associated with your account were fully canceled as of November 16.

  Additionally, all charges since December 28 have been refunded, and I have attached proof of those refunds for your reference.

  After carefully checking, I do not see any new charges on our end.

  The amounts you mentioned match exactly with what we refunded, so I strongly recommend reaching out to your bank for further clarification on how these transactions were processed.

  They should be able to provide more details on whether the charges reflect a refund or if theres another issue that needs to be addressed.

  
  Please know that I am here to help in any way I can.

  If you need additional documentation or assistance in communicating with your bank, feel free to let me know.

  
  Best regards,

  MDD support

  Customer Answer

  Date: 03/16/2025

   
  Complaint: 23064681
  
  I am rejecting this response because:  my credit card company ******** states otherwise.  The charges are still pending from March.

  Also, this should NEVER even happened since I opened a new card and canceled the old one due to the ongoing charges Derma Dream continued to make despite my best efforts to find resolution.  I was told there was no way to cancel and the package could not be rerouted even if they could cancel the account and I was stuck with 2 charges in Nov. & Dec.

  BOTH $119 & $178.

  2 months in a row.

  contacted the BBB and was told the amounts would be reversed and credited back to my card.

  According to ******** the amounts are still on my card  and the attempt to reverse these charges was never fully processed on YOUR end!

  I obtained a new Credit card after the attempts STILL were made to bill my card after a written promissory note stating ya'll would not do this.

  Fast Fwd from December 2024 to March 2025.

  New Credit card /#.

  Low and behold MORE CHARGES for $119 & $178 were made on my new card .

  How the **** does that even happen?

  That is illegal.  AND the charges were NOT reversed .  The amounts you charged my card again put me $200+ over my limit, so I've incurred MULTIPLE FEES as a result.

  I have provided proof on my end of these charges that were NOT reversed OFF my card(s)

  $119 Nov 24'

  $119 Dec 24'

  NOW addtl $119 March 25'

  = $357 / total 

  +

  $178 Nov 24'

  $178 Dec 24'

  Again, $178 March 25'

  = $ 534

   

  Total of = $891

  PLUS overlimit fees incurred as a result now on top.

  $ >$1000.00

  I have provided what ******** has fwd to me as of last correspondence. 

  Your "proof" means nothing, as your promissory note to stop this illegal ******** has not only continued,  but been added to my new card you had NO LEGAL RIGHT to .

  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 03/21/2025

  Hi *****,

  I sincerely apologize for the frustration and inconvenience this situation has caused you.

  I understand how concerning it is to see unexpected charges, especially after your previous attempts to resolve the matter.

  To clarify, your refunds for both $119 and $178 were fully processed back in December to the original payment method, which was your MasterCard. Since the refund was issued to that card, you would need to contact your bank wherein your Mastercard is under  and request that the refunded amount be transferred to your new card.

  Unfortunately, we do not have control over how the funds are handled once they are returned to the issuing bank.

  I also want to assure you that no further charges were made by our system after your cancellation.

  If you are seeing transactions on your new credit card, I highly recommend reaching out to your bank to verify how those charges were processed.

  Once again, I truly regret the frustration this has caused, and I appreciate your patience while sorting this out.

  Please let me know if theres anything else I can do to assist you further.

   

  Sincerely,

  MDD support

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered it one evening, thought better about my decision, about 8 hrs later I called and sent them numerous texts to not send it , cancel my order! They said it was too late, it had already shipped! Give me a break! Yet it took over a month to get here! As soon as I got it, I sent it right back with tracking info and told them I needed my money back ASAP. Its $329!! They have been stalling me since Sept. of 2024 to get my money back! Ive called and sent emails, about 15 or more trying to get my money back, to no avail.PLEASE HELP ME, WE NEED THAT MONEY!

  Business Response

  Date: 03/11/2025

  Dear *****,

  I sincerely apologize for the frustration and inconvenience this situation has caused you.

  I completely understand how important it is to receive your refund promptly.

  Our policy allows for cancellations within 59 minutes of placing an order. After that time, the order is processed for fulfillment, which is why we were unable to stop the shipment. However, I absolutely understand your concern and want to make this right.

  I have forwarded your refund request for immediate review.

  You should receive a confirmation of your refund within the next 48 hours.

  If there are any further delays, please dont hesitate to reach out, and Ill be happy to follow up for you.

  
  Again, I truly appreciate your patience, and Im sorry for the trouble this has caused.

  
  Best regards,

  MDD support

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed attempt to resolve refund!Akika.com Llc. Dba My Derma Dream ********* 10-24-2024 to present. Initial dispute 10-24-2024 Ordered/cancelled $119, $134, $135, $75. Only $75 refunded by ****** to ****. My Derma action finally documented referring back to ****** for hopeful resolution/refund.2nd Dispute: Mid Jan 2025 sales. Told *** to cancel ALL off Myderma. Was aknowledged/confirmed. **** notification $507 Myderma. Chat online. They showed ACTIVE. Stated was cancelled by phone. They handled and sent confirmation. Package arrived. $507. As of 03-02-2025 still no refund. Confusion/miscommunication different refund policies... I have invoices, emails chats, pictures and text to document. Note: Additional 2 deliveries $79.50 each. Seeking return/refund. Will send EXTENSIVE documentation upon confirmation of receipt of this request

  Customer Answer

  Date: 03/03/2025

  Additional documentation  for 74424093C8F99

  Business Response

  Date: 03/04/2025

  Dear ********,

  I sincerely apologize for the frustration and confusion youve experienced while trying to resolve this refund.

  I truly understand how upsetting this must be, and I want to assure you that we are doing everything we can to make this right.

  After reviewing your account, it looks like the subscription rebilled before the cancellation was fully processed, which led to the charges.

  I completely understand your concern, and I want you to know that we have already requested the refund for the total amount.

  We will be reaching out to you shortly via email with more details regarding your refund and the next steps.

  Please know that your patience is greatly appreciated, and were committed to resolving this for you as quickly as possible.

  If you have any additional documentation you'd like to share, please feel free to send it over, and well make sure everything is thoroughly reviewed.

  
  Thank you for bringing this to our attention, and again, Im very sorry for the inconvenience.

  
  Best regards,

  MDD support

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:03/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please do not buy from this company. They take your money out of your account unauthorized. I tried several times to get a resolution, they offered to give me a credit, but not my money back for products that I didnt order and canceled the subscription several months ago. I bought several products from this company. The products were okay but the subscription was too expensive. I did not want anymore products. I spoke to customer service multiple times to cancel my subscription at Derma Dream and laterwrote an email to *************************** 4 months ago to cancel my subscription November 17, 2024. On March 1, 2025, My Derma Dream charged my bank account $558, worth of products to be sent to my old address where I no longer live. These charges are unauthorized. I have called numerous times but they wont refund my money. The company wants to resolve the issue by giving me a store credit. That is unacceptable because I dont use or need the products. I am saying do not buy anything from this unregulated, and dishonest company. If they have your personal information they illegally charge your account without remorse.

  Business Response

  Date: 03/03/2025

  Dear *****,

  Im truly sorry for the frustration and inconvenience this situation has caused you.

  I completely understand how upsetting this must be, and I want to assure you that your concerns have been taken seriously.

  After reviewing your account, I see that the previous subscription was skipped rather than fully canceled, which led to the recent charge.

  I sincerely apologize for this miscommunication and any distress it may have caused.

  I want to assure you that your refund of $558 has been processed.

  The amount should reflect on your card within 5 to 10 business days, depending on your banks processing time.

  Again, Im truly sorry for this experience, and I appreciate your patience while we worked to resolve this.

  If theres anything else I can do for you, please dont hesitate to reach out.

  Sincerely,

  MDD support

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 23010334
  
  I am rejecting this response because:

  Please Review the following documents. I requested cancellation in April 28, 2024 and My Derma Dream responded. I next requested cancellation again because of the employees continuously harassment. Please see the last written email.  I never said pause my subscription. I have never in the past encountered a business so unscrupulous. My emails should suffice over what this company is saying and lying about what I said.

  I canceled one of my bank cards, but I forgot to cancel this particular card.. As you can see, they charged me $1.18 in December to see if this bank card still worked and then out of no where charges started happening early on a Saturday morning in March 2025.

  I have spent over $1000 with this company and Ive never asked for a refund. It is not right to be charged for something that I dont want and dont need when Ive canceled with this company twice as you can see in writing they are lying. Please refer to all of my documentation.

  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/06/2025

  Dear *****,

  Thank you for reaching out and for taking the time to share your concerns with me.

  I truly understand your frustration, and I sincerely apologize for the experience youve had.

  After reviewing your emails and cancellation requests, I can see that this should have been a cancellation, not a skipped.

  It was never our intention to overlook this, and I completely understand how upsetting it is to be charged for something you did not want or need.

  I want to assure you that I have taken immediate action to correct this.

  Your subscription has now been fully canceled, and I have processed a refund for the recent charge.

  I have also attached proof of the refund for your records. You will not receive any further charges or shipments from us.

  I recognize that this situation has caused you unnecessary stress, and I truly regret any inconvenience it has brought you.

  Your loyalty as a customer is greatly appreciated, and I wish your experience had been much smoother. Please know that your concerns are heard, and I will ensure that issues like this are carefully reviewed to prevent them from happening again.

  
  If there is anything else I can do for you, please dont hesitate to reach out.

  I genuinely appreciate your patience and the time you took to bring this to my attention.

  
  Best regards,

  MDD support

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  The business has refunded my money back into my account and thank you ******************** for helping me resolve the issue.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the item from My Derma Dream on September 8, 2024. I emailed them within 10 minutes of ordering the product and asked for them to please cancel the item, I had changed my mind because I decided the purchase wasnt necessary. It was $119. They replied to me and cancelled it immediately but never refunded my money. I contacted them via email and telephone multiple times since and was promised my refund every single time. Im still waiting on the refund. Now they wont even respond to my emails or messages. The last time I called on December 24th, the first ***** hung up on me. When I called back, I spoke to a gentleman named ******. He told me to try back in a couple of months because they were so busy refunding peoples money. Well, here it is march 1st and now no one will reply to me and I still dont have my refund. This company is a complete scam and I warn anyone who is thinking about purchasing their product to avoid it at all costs.

  Business Response

  Date: 03/01/2025

  Dear ****,

  I sincerely apologize for the delay and frustration youve experienced while waiting for your refund.

  I completely understand how upsetting this situation has been, and I truly appreciate your patience in following up with us.

  After reviewing your case, I can confirm that your $119 refund has now been fully processed back to your original payment method.

  I have attached proof of the refund for your reference. Depending on your bank, you should see the funds reflected in your account within the next few business days.

  Thank you for bringing this to our attention, and I deeply regret the inconvenience this caused you.

  If theres anything else I can do to assist you, please dont hesitate to reach out.

  Customer Answer

  Date: 03/02/2025

  I finally received my refund. Im not sure why they suddenly decided to send it after 6 months, but I received a message this morning confirming it. 
  

  I appreciate your quick response and I apologize for any inconvenience this may have caused you or your company. 
  

  Thank you!

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is with My derma dream. In October 2024 I emailed the company at the email address they provided, *************************** and told them to cancel my subscription. Today, February 28, 2025, I received an email from derma dream indicating my order has been shipped. They charged $178 to my credit card. How do I get them to refund my money for an order that I canceled in October 2025? I don't want the products and I would like the money I was charged. This is a very difficult company to get in touch with. They give their consumer the run around with their scripted emails. Talking about how sorry they are to see me go because I want to cancel. But I'm still being charged! I have attached the emails I exchanged with their customer service representatives. All with the same scripted responses and no results.

  Business Response

  Date: 03/01/2025

  Dear *****,

  I sincerely apologize for the frustration and inconvenience this situation has caused you.

  I understand how frustrating it must be to continue receiving charges after requesting to cancel your subscription.

  After reviewing your account, I see that when you originally reached out in October 2024 to cancel, the previous representative processed a 90-day skip rather than a full cancellation.

  I truly regret that this was not made clearer to you at the time. Because of this, your subscription resumed after the skip ******* leading to the recent charge and shipment.
  I want to assure you that I have now completely canceled your subscription, so you will not receive any future charges or shipments.

  Additionally, I have processed a full refund of $178 back to your original payment method. You should see the refund reflected in your account within the next few business days, depending on your bank's processing time.

  If you receive the package, you are welcome to refuse delivery or let me know if you need return instructions.

  
  Again, I truly appreciate your patience, and I apologize for the back-and-forth you experienced.

  If there's anything else I can do to assist you, please don't hesitate to reach out.

  
  Best regards,

  MDD support

• Initial Complaint

  Date:02/26/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been telling this company that I do not want their product since December. They have sent product to me two times since I them that. One time since I had notified them three times that I do not want their product. They say I cannot return the productand they say they cannot refund The money that I had already told them not to charge.

  Business Response

  Date: 02/27/2025

  Dear *****,

  Thank you for reaching out. I understand your concerns and appreciate the opportunity to clarify the situation.

  On November 4, our membership team informed you that your subscription was skipped, and the next renewal date was set for February 25.

  I have attached the email that was sent to you at that time for your reference.

  As per your recent request, your subscription has now been canceled to ensure that no further shipments or charges occur.

  However, the item that renewed on November 25 is non-refundable, as it falls under our consumable products policy.

  We truly value your satisfaction and appreciate your understanding.

  If there is anything else we can assist you with, please feel free to reach out.

  
  Best regards,

  MDD support

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, 2/24/2025, a Just Answer emerged in my online ads. Then they began by asking whether they could assist me and sharing what services the organization provides. I was told that I would have to pay a cost of $1.00 and that it was a trial period. I subsequently examined my account and discovered that this company had deducted ***** from my account. I asked for a refund yesterday, but they cut me off and did not react. I spoke with ****** today via chat, and he informed me that despite everything, they would not refund me.

  Business Response

  Date: 02/26/2025

  Dear *******,

  Thank you for reaching out regarding your concern.

  I understand how important it is to have clarity on your transactions, and I appreciate the opportunity to assist you.

  Upon reviewing your account, I do not see any charge of $47.00.

  The last transaction associated with your email address was on November 6.

  Additionally, I can confirm that all refunds have been processed on your account, despite you having received two premium devices and serums at no additional cost.

  
  Please know that we value you as a customer and are here to assist you.

  If you have any further questions or require additional support, feel free to contact us at ****************************

  We would be happy to assist you further.

   

  Best regards,

  MDD support