Reviews
This profile includes reviews for Interval International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 46 Customer Reviews
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Review fromAmy M
Date: 04/22/2025
1 starScam pricing. ***** in worthless contract. Do not recommend! No value. Impossible to cancelReview fromJennifer F
Date: 04/21/2025
1 starJennifer F
Date: 04/21/2025
Horrible stay away from this place. We have owned this time share for over 30 years and we went to one of those update meetings they require we were told we could upgrade to use it globally so we did that so we would have more options $10,000 later we can't book anything they never have availability anywhere. Yet they want those yearly fees every year and they keep raising them every year as well. I have not been able to book any travel at all through them in over 3 years nothing is ever available but again make sure your yearly fees are paid or else. We are done and we are not renewing with this company any longer. In all the reviews I have looked at which is a lot there was only two people that were happy with them. How are they still in business? Liars, fraud, thieves.
Interval International, Inc.
Date: 04/24/2025
On Wednesday, April 23, 2024, Interval International spoke with ******************* to address her concerns, during which we offered several helpful options and highlighted the benefits available through Interval International.Review fromAngie E
Date: 04/07/2025
1 starFraudulent activity, false advertising, bate and switch website tactics, gaslighting customer service. This company should be investigated by the *** for mass fraud for not rendering services through deceitful tactics, changing reservations, misaligned communication between email, mail and phone correspondence. This is a billion dollar scam business and people should unite and submit another class action suit.Review fromLeo G
Date: 04/04/2025
1 starLeo G
Date: 04/04/2025
Interval International (II) is a total ****! DO NOT JOIN IT’S MEMBERSHIP! I purchased a “luxury” condominium years ago in Las Vegas and II partners with them to exchange week. I was told that with II, I would be able to secure same quality luxury 2-bedroom suite that I purchased “anywhere on the world.” I deposited my week in 2023 and have been trying to find somewhere to use it. Turns out I am limited to their “Resort Directory” which is 90% low-level quality vacation clubs. Nothing on their directory even comes close to what I deposited. It’s so frustrating. I’m just giving up on that week. STAY AWAY!!Interval International, Inc.
Date: 04/08/2025
Interval International was able to speak to Mr. ***** and apologize for the inconvenience he experienced with our service. We were able to address his concerns and offer some solutions.Review fromDeatriz C
Date: 02/28/2025
1 starVery unorthodox business practices. I booked Hotel reservations only to find out that the information on their website is outdated. Thought I was making reservations at the ******************, At. Found out that the hotel was bought out by the Radisson 4 years ago. Interval allowed me to rebook using a credit stating there would be no charges unless I exceeded the credit with the exception of a minimal fee. They told me to find a Hotel Id rather stay at on the ********* website, which I did (Hilton Express completely different address); cost of rooms per night $202. I did not exceed the credit amount but was still charged $318 (two transaction amounts of $159 each) in addition to the minimal charges. When I called to dispute the charges based on what I was told by the agent I initially spoke to, I was told that the charges were not made in error and that they are not responsible for outdated information indicated on their website. Apparently they do not ensure to upload accurate Information in their database at least annually nor do they take responsibility for outdated information. LET THE ***** BEWARE!Review fromLynda M
Date: 01/21/2025
1 starI have been a member of Interval International for over ******************************************************************* other locations. I am now dealing with a discrepancy in credit given for payments made to upgrade the type of room I wanted to exchange. The exchanges were never made; therefore the upgrades for which I paid for do not apply. Normally, you are refunded the upgrade fees when the exchange requested doesnt happen in the set time period.On March 4th, May 22 and 29th, 2024, I made requests for exchanges. I was billed $229.00 for each date. Each one was paid by my credit card the day after the requests, March 5th, May 23rd and May 30th, 2024. None of those exchanges ever transpired. I did receive a credit of $229.00 on July 17th, but I dont know which exchange that was for. That leaves two dates/fees that were not refunded, which is a total of $458.00. I contacted Interval International and spoke with customer service, who passed me on to a man named ******. He claimed I was reimbursed $229.00 on two different dates, to a credit card that ended in numbers (0688). I checked with my credit card company and they have no record (nor did it appear on any of my statements) with those two credits. I explained this to ****** but he just brushed me off that his records indicated I had been credited and that was that. I contacted my credit card company again and explained everything, but they insisted there was no such credit given by Interval. They also pointed out that I had paid $99.00 on Nov. 8th, 2024, which also never exchanged and was never refunded.I called Interval again and the agent spent over an hour trying to figure out the problem but only came up with he couldnt help me. I asked to speak to ****** again, but he said he didnt know how to find him.Review fromMary R
Date: 12/17/2024
1 starHorrible process for reserving. Website doesn't work to book reservation half the time. Take a full day off work to book a stay if you decide to join Interval.Review fromJeanette B
Date: 10/16/2024
1 starJeanette B
Date: 10/16/2024
Absolutely terrible!!!!! They should be out of business! Near impossible to use deposited weeks especially, since COVID where we deposited 6 weeks from our home resort in **************. We used 4 but didn't get the worth from them as we used two for a bare minimum hotel stay, we only stayed one night each week deposited, disgrace! The other 2 were ok, but not nearly equal to our home resort and we used 2 weeks but only stayed 5 nights!!!!! Now, we have 2 weeks left and I had to extend them because I thought in doing that we could use them somewhere, however, I come to find out that now the extended weeks only have a booking window of 59 days!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I guess that's good if you want to go to ****** in February or the ********* during hurricane season! Their customer service is probably the worse I've ever encountered! Very condescending and nasty stating that I should've read the fine print and that they didn't have a button for that! What a joke. There should be a class action suit filed against them! Disgraceful!!!!!!!!!!Interval International, Inc.
Date: 11/05/2024
Interval International has made multiple attempts to contact Mrs. ******** ***** through phone calls and emails to address her concerns. Unfortunately, we have not been successful in reaching her.Interval International, Inc.
Date: 11/06/2024
On Wednesday, November 6, 2024, Interval International spoke with Mrs. ******** ***** to address her concerns. We apologized for the inconvenience she experienced with our service and provided a clearer understanding of how the program works. Additionally, we offered some solutions and placed Mrs. ***** on a high priority waitlist.Review fromScott F
Date: 10/10/2024
1 starAbsolutely horrendous! I purchased an exchange with the option for 3 retrades costing an extra $89. I get an email confirmation of the purchase and have the letter and it made no mention that a trade had to be done within 14 days of the arrival. Offered to forward it as well. They tell me it was in the fine print on your mobile device when you booked. Gets escalated and the same thing. NO offer or EFFORT to resolve anything. Then I get hung up on by the escalated support agent while on hold. Call back and the agent sounds like shes talking with a pillow over her mouth and cant understand her. Then I get transferred and can hear the agent but she says she cant hear me and hangs up. The lack of effort or diligence is deplorable! As a finance executive and former *** I would fire my staff if they did nothing to resolve an issue. I don't even need the 3 trades at this point just cancel my reservation and issue me a new week. But nobody is helpful. Further there is no cancellation policy on the website I could find, nor did I ever receive a confirmation certificate with the fine print they supposedly says exist. *******Review fromJOHN M
Date: 10/09/2024
1 starI missed the banking deadline on my bonvoy points so I HAD to convert to interval. After conversion I called multiple times to find out how many points I now had to use with interval to book a stay. They would not provide me a balance despite escalating to a supervisor and was told to book a trip and if we had enough points it would allow the booking. Which in itself is a totally unacceptable answer. Well we gave up and booked a trip and it was accepted. Only to find out after the trip we did NOT have enough interval points and they pulled from future bonvoy options without telling me. If I'm a bonvoy owner and they can pull from future options to cover the balance then I would never have been rejected from any booking. I am currently fighting to have those points returned as that is absolutely horrible
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