Complaints

This profile includes complaints for Interval International, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Interval International, Inc.

  6262 Sunset Drive Miami, FL 33143

  
• 

  Interval International, Inc.

  PO Box 431920 Miami, FL 33243-1920

  
• 

  Interval International, Inc.

  9995 N. Kendall Drive Miami, FL 33176

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For many years, Interval International (II) did our exchanges. We received a statement from resort services today regarding the number of points we have for exchange. It was not accurate. I called resort services, who admitted there was an error. They said the error was IIs, and to call them. I kept getting transferred around for what seemed like a very long time. So, I am hoping this will help resolve the issue. There is a problem that developed when I booked my last exchange that we do not own enough points to book a 2 bedroom for a week (at least not one we would want to go to). We paid our maintenance fees for the next year early so we could book a 2 bedroom to the resort we wished to go and when we wanted to go. Our home resort requires that any points that are not going to be used be banked before the end of August and have to be used by the end of December of the following year. We had banked ******. The ****** points banked were supposed to be used for the exchange before the new points. Il didn't use them first. Since they have an expiration date they expired. They will probably bring this up, so I am telling you about it. We had a bad experience with II. We booked some getaways. They booked them and then turned around and accused us of doing something wrong when they were the ones that did something wrong. They charged us an extra $100 which did not seem fair to us. They have blocked our account because we did not pay the $100. We do not care. We do not want to do business with II. The new exchange co. will convert our points to a 2-bedroom exchange so we would not have to pay our maintenance fee early or buy points. It will take too many characters to list the things we like better than II. We just want the correct number of points to be sent to our new exchange company. If II does not agree, we have found a lawyer. We do not want to do business with II. If we can no longer do exchanges, we will no longer pay our maintenance fee.

  

  Business Response

  Date: 03/17/2025

  Hi,

  I show you booked a trip with Interval for travel dates starting in May 2025, that was booked in July 2024.

  The total cost was ******* points. You had ****** points from your 2023 usage you banked into 2024. You also had your ******* points from your 2024 usage. If the travel dates were in 2024, it could have used those towards the booking but not borrow points more than 60 days out.
  

  The 2024 points were banked into 2025, which enabled you to use the 2024 banked usage and part of 2025 for the booking with 2025 travel dates through Interval which was done correctly.

  As an exception, I did extend the ****** points to expire 12/31/25 and we will not be able to extend them further.

  Regards,
  

  *******

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:03/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a timeshare with ********/Westin and recently purchased points with ******** in the last month. Frankly, we have been harassed by over 10 different phone calls from Interval International trying to sell us something. When we stated were not interested & Please take us off your list & quit calling etc. nothing happens. This is not good business practice, & frankly very annoying.

  

  Business Response

  Date: 03/20/2025

  Interval International attempted to reach ***** and **** ********* via telephone call and e-mail on several occasions, to discuss the concerns raised.  Regrettably, we have not received a response. 

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of Interval International since the 2006 on my own. Last week I tried to make an exchange for 26 July -Aug 2, 2025. The transaction wouldnt go through , not understanding why , I called the company. During this call I was told my platinum fee ( made by mistake ) could not be refunded but I was promised a 6 month renewal for free and that the week I wanted would be held till the transaction went through. I was told to call that evening because it should be done and then I could pay the exchange fee for the week. I did call that evening, but the transaction had not been completed. I was told the week would be held again and to call back the next day. I did call back the next day, the transaction was not complete. I was told the week would be put on hold for several days till it was done and to keep call back each day.I did call back each day, nothing. Finally on Monday 2/17/25 after being transferred 3 or 4 times someone tells me the transactions hasnt been completed and the week I wanted is no longer available. I explained an offer was made by them and they should of course follow through with their offer to me.The women put me on hold , then came back on and said that now they can refund my Platinum membership fee and then I can buy the Gold membership for ****** verses the $139.00 I had previously paid. Consequently, I felt forced to agree since 6 days had passed, I had called so many times, lost my desired week and been lied ****** the end after charging me another $24.00, I am at least able to use my membership past July 28th, 2025. However , I dont trust this company or their empty promises. Additionally, I have to tell my family I cant be with them the week of July 26th-Aug 2, 2025 on ******** because I was held up in getting the week because of some very poor customer service and management, not to mention a website that allowed me to pay for a years upgrade without the ************** I feel I should be compensated.

  

  Business Response

  Date: 02/27/2025

  Interval International has made several attempts to contact Mrs. ******* ****** regarding her concerns. We left voice messages on February 20, 24, and 25, 2025, and sent an email on February 24, 2025. On February 21, 2025, Mrs. ****** answered our call but was unable to speak at that time. Despite the booking being conducted online, we have proactively reached out to discuss her concerns. Unfortunately, we have not yet received a response.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 15th, I paid $1079 for a week stay at the **********************. When I arrived, I had difficulty getting past security. They were unable to find my reservation. 20 minutes later I arrived in the lobby and spoke to ***** *********, a supervisor with the hotel. He stated, my name was in the system however, my week stay was not paid for by Interval Travel. I showed Mr. ********* my receipt and confirmation number. He understood my dilemma. He tried contacted Interval and was unable to. Mr. ********* told me I could not stay at the resort unless I prepaid him for the nights I would be staying. Why would I pay for a trip, I already paid for? He agreed.This occurred around 9:30pm on February 5th. Being unable to get in touch with Interval Travel and having such a horrible experience, I left. Interval Travels mistake cost me $1000 round trip airfare to ******, a hotel expense of $120 and $240 with Uber.When I finally, was able to get a hold of Interval Travel they verified my story and were apologetic. Within 2 days, I received a refund of $1079. Which I should have. However, I lost additional money and time for the disappointing inconvenience. I just got off the phone with a woman from the resolution team. She told me, I shouldve paid the extra money for all the nights and when an employee is available, possibly the next Monday they would eventually reimburse me.She said Interval did their part and reimbursed me and are not liable for the other *********** disappointing

  

  Business Response

  Date: 02/21/2025

  On Friday, February 21, 2025, Interval International spoke with Ms. ***** ****** to address the concerns raised.  We apologized for the inconvenience experienced with the resort not showing the reservation accurately when she arrived at the property to check-in.  After contacting the Grand Decameron Panama, we were informed that their system reflected the reservation as a No Show, since the guest was not checking-in on the date of arrival, this caused her name to be removed from their inbound guest list.  Although, Ms. ****** emailed and called to inform the property of her arrival date.  Interval International is collaborating with the property to avoid this issue in the future.   A refund for the Getaway in the amount of USD $1,079.00 has been issued to her AM/EX.  Additionally, we have issued an Accommodation Certificate ******** valid until February 20, 2026.  Travel must be completed prior to expiration date.  The certificate will not incur the payment of the exchange fee; however, any resort fees must be paid directly to the resort. 

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I booked a reservation for December 7th-14th 2024 at Club *************** with a travel company known as Interval International. This resort is listed on their website as a wonderful place. There was no mention of repairs or renovations being conducted at the property.Upon our arrival in the dead of winter on the ********** the **** in our unit was not functioning properly and we had no heat, in addition when we used the whirlpool tub hot water only lasted for 5 minutes. When my wife and I checked out the reservations clerk told us that the property was having maintenance work done on the property. This should have been noted on the Interval website or on the Resort website to allow travelers to make an informed *********** was a very bad experience. I am a disabled Veteran and this experience only added to my Trauma.I have complained directly to Interval International only for them to make several calls for me to talk to the *********************** Upon calling the ********************** I am placed on hold for over 30 minutes only to have the representative drop the call. They have my email and my complaint with Interval was filed 2 weeks ago.I am seeking a replacement exchange travel certificate for 7days similar to the one I paid for.Or they can reverse the charges to my credit card for this trip.Reservation # ******** Member #******* Thank you.***** ******* 1st ********** ********** (Airborne)Mobile ************

  

  Business Response

  Date: 01/22/2025

  On Tuesday, January 21, 2025, Interval International was able to speak with Mr. ***** ******* to review the concerns raised. Mr. ******* mentioned he received the email informing of the compensation details that were provided to him and has already been looking to redeem the Accommodation Certificate online.  Mr. ******* was advised that, Interval International is a vacation exchange provider and does not own,manage nor operate any resorts. Interval International was able to provide and assist with a clearer understanding of how the program works.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I "banked" my timeshare through Interval just like I have many times before to stay at an all inclusive in ****** for New Years Eve 2024. I emailed the resort to see what additional fees were involved around the "all included food and drink". Since I am traveling solo I had no problem paying this fee ($3223.50).The next day I was informed by the resort I would have to pay for Two people "max occupancy" which came out to ********US. While these rates and legal language are on the Interval site, it is in VERY small font in 8pt plaintext at the bottom. It is unclear that trading your timeshare would put you on the hook for 5000+ charges. So instead of canceling BEFORE I could get a refund or a reschedule date, Interval stalled until there was less than 7 days left before the vacation date. When it gets to 7 days before the booking there is a firm "no refund" policy. So noone told me this in the 4 times I called until it was 6 days before. So in cancelling I lost my timeshare, the fee I paid to exchange ($270 dollars) and had to rebook last minute for New Years Eve with another hotel costing me $1000s for a non-all inclusive option. This is all by design on the Interval Site and I believe they are being intentionally misleading about their business practices. There were several charges and hidden fees all along the way to the point where I ended up giving up my time share to them for nothing. I've been a member of Interval for ************************************************************************************************************* poorly disclosed "gotcha" fees. This is the final straw.

  

  Business Response

  Date: 01/02/2025

  Interval International spoke Mr. ***** on December 30, 2024.An accommodation certificate has been issued to his Interval account valid until October 7, 2026 and will not incur an exchange fee. 

  Customer Answer

  Date: 01/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-16-24 at 1:38 pm Arizona time I purchased a getaway week time share thru Interval International with an included $50 GETAWAY DISCOUNT, total checkout price shown as $384.25, including taxes. I had made 5 of these just previously. This was my 6th. When I made this purchase on line the purchase price at checkout was $384.25 as before. Cool ?When transaction showed complete, the price changed and I had been charged $441.26, the getaway discount of $50 was removed without notifying me and the transaction was completed without notifying me. Thus NOT charging me the the listed price of $384.25 checkout.I then telephoned Interval International at 2:13pm and spoke to rep ******* I was told there was a limit of 5 purchases and I had exceeded this number. I said I agree this happened. Not on purpose as I hadn't notice the 5 limit, But the price I agreed to at checkout on my 6th purchase was shown as $384.25. I continued - it is wrong to complete the transaction at a different price without notifying me I was over the limit and checking with me to make sure I agree to the new increased price of $441.26. I did not check out with a price of $441.26 So this could be an online glitch , not by me or Interval. I asked for correction of difference or cancel the week. I was told no. I say It is a deceptive practice to advertise one price and charge another, I asked Interval to call the resort and request the room be cancelled , since it was in quick time and error in price, or for them to refund or correct the difference. I was told no. All sales final, error or not. Yep. And that's where we are, $50 Getaway Discount was shown as ok all the way till after checkout was completed, ****

  

  Business Response

  Date: 12/20/2024

  Interval International spoke to Mr. ****** on December 20, 2024. A new reservation has been completed honoring the getaway promotion of $50 off.

  Customer Answer

  Date: 12/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for stepping in and Interval International for contacting me to resolve. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We placed an exchange through Interval & paid the fee. Confirmed our reservation #******** on June 27, 2024 for a 1-week vacation to ************** in *******, ** for the week 11/29-12/6.We called Peacock Suites to note what time we are arriving on 11/29 & were told they have no record of our exchange. My ******** called Interval several times to get the reservation corrected. We have to leave on this trip in two days & the resort in ******* does not have a valid reservation. We will be losing our flights, tickets to **************** scheduled employer vacation time wasted because Interval wont fix the issue. Interval continues to tell us nothing has been cancelled & they will contact Peacock Suites. Weve been on hold for hours with ******************************** to get this corrected & nothing has been fixed. The resort cannot honor the reservation if they dont have record of it. Thousands of dollars wasted because of Interval.

  

  Business Response

  Date: 12/10/2024

  On Tuesday,December 10, 2024 Interval International was able to contact Mr. ****** ***** and address the concerns raised.  We apologized for the inconvenience experienced with the resort not showing his reservation.  After contacting the Peacock Suites, we were informed that their system encountered an issue with not updating reservations,they recreated the reservation, check-in the guest, and Mr. ***** was accommodated for his stay.  Interval thanked Mr. ***** for contacting us and allowing us to reach out to the resort to investigate the issue. 

  Customer Answer

  Date: 12/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had exchanged my points expiring on July 22 , 2024 (*******) and 8000 points expiring on 3/25/2025 for a vacation exchange via ***** for a week in Hyatt Vacation Club ********************** for a week starting on October 12, 2024. On October ******* I received an email from Interval International regarding the temporary closing of the resort because of hurricane ******. I called Interval international and was advised to cancel the reservation as the resort was closed. In the meantime, my Interval account was debited ******* points against by deposited points expiring on 3/25/2025. I have had numerous phone calls with Interval International including having this issue escalated to their resolutions department without any resolution happing. this is now day 43 of my waiting for Interval International to resolve their mistake

  

  Business Response

  Date: 12/03/2024

  Interval has consulted with the member's home resort regarding the points and the negative balance. The home resort will be reaching out to the member to explain the reason for the negative balance of points.

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22596851
  
  I am rejecting this response because:

  I have spoken to my home resort and they are confused and waiting for a response from Interval International. In the meantime, additional points were taken out of my account from ECVC for ****** points and I cannot book any **** ******* because of Interval international errors. 
  This has been going on for over 2 

  months now.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 12/18/2024

  On Wednesday, December 18, 2024, Interval International was able to contact Mr. ******* ***** to discuss the concerns raised.  Mr. ***** mentioned he had spoken with Interval on Monday, December 16, 2024, an agent reinstated the ******* Points back to his account and is satisfied with the resolution.                                                                                                                                                                                                                                                                                                                                                                                       

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22596851
  
  I am rejecting this response because, I am still waiting for the return of my points deducted by **** for the incident that was incorrectly posted by interval  International. If Interval had not processed the initial debit that caused a negative balance, ECVC would not have debited my account. When the points are properly returned to my **** account, I will sign off on this complaint.
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 12/31/2024

  Dear Mr. ********* style="-webkit-tap-highlight-color: rgba(26, 26, 26, 0.3); -webkit-text-size-adjust: auto; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: UICTFontTextStyleTallBody; font-size: 19px;">
  Hoping this email finds you well. We want to apologize for the delay on the
  pending adjustment in regards to your points, We now it has been an
  inconvenient for you, please be confident that we are working hand in hand
  with Interval International for not to have any similar situation as this in
  the future.
  
  The reason we havent been able to process the return of your points to your
  account it's because since the 2024 points allotment was deposited to them,
  we need their confirmation that those points were removed from your account
  with Interval, they are auditing their records to clear up this issue as
  soon as possible. We are aware that the points are not reflected anymore in
  your Interval account, however since this was a system mistake, we want to
  make sure there wont be any other error.
  
  We're expecting to complete this issue within this week, We really
  appreciate your understanding and patience, in the meantime please do not
  hesitate to contact me for any further inquiry you may have, once again
  thank you and I hope you have a happy New Year.
  
  Best regards.
  
  ******* ******|ECVC Reservations Manager
  El Cid Vacations Club
  MEX ************ / ************
  USA **************
  CAN **************
  ****************************************
  

  

  Business Response

  Date: 01/07/2025

  On Wednesday, December 18, 2024, Interval International was able to contact Mr. ******* ***** to discuss the concerns raised.  Mr. ***** mentioned he had spoken with Interval on Monday, December 16, 2024, an agent reinstated the ******* Points back to his account and is satisfied with the resolution. 

  Customer Answer

  Date: 01/07/2025

   
  Complaint: 22596851
  
  I am rejecting this response because:

  my home resort is stating that they are waiting for INTERVAL international to do an audit of the points before points will be reinstated. 
  if interval did not make the mistake in the first place then ElCid would not have deducted the delinquent points.
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 01/09/2025

  I have received points back to my account today, so I am pleased with the outcome.

   

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents purchased a 2 br townhouse in ***** at *************** through Interval in 2002 & a studio. My mother passed away, willing the timeshare to her children. We traveled to ***** annually on week 44. On Sept. 11, 2023 a ***.told me that to reserve our rooms for 11/4/23, that we needed to bank them and walked me through the "reservation" process. Unknowingly to us, this released our rooms which were rented 3 days before our arrival,11/1/2023. We were never contacted.We arrived to 1 studio NO accommodations with 8 in our party and spent $3750 out of pocket. We spoke to *****, unhelpful except to blame us and then tell us how the program worked(we know now, your *** should have known then) and then **** ******* who agreed the ***resentative was wrong and he promised to make us whole with a certificate for 2024, it expired Dec 2024 and would cover our stay 11/2-9/24 for Paradise Villas and paid $199 to extend an expiring studio for week 44 in 2024 giving us (2) 2 bedroom units and (2) studios with the compensated rooms to be assigned 3 weeks out. We called at 3 weeks and found we were on a wait list-that could be 2 years or more long. We denied this, saying this was our compensation promised. Spoke to ****, very kind who was working on the issue. Called to follow up, ***** and ******* said there was nothing we could do about it, they owed us nothing and we shouldn't have believe **** or bought tickets for 2024 based on the certificates. That we could push our family vacation to week 46, but the resort they offered in exchange only had partial availability. We are now in a situation that our tickets are bought, cars rented and Paradise is full, no vacancy, our party will be split, family vacation ruined again, & we are out of pocket again on a promise never fulfilled. We are out of time. ************** We want what is owed to us. Marriott and Interval owe us either a 3 bedroom unit or a 2 bedroom and studio each w kitchen or a cashiers check.

  Customer Answer

  Date: 10/30/2024

  Received call on 10/25/24 from Interval offering to pay for either the 2023 charges due to the loss of access to our units OR the upcoming charges for the lack of ability to use the certificate to compensate us for our loss.  But that the ** and legal teams were still reviewing the process.

  The stealing of the units in **************************** 2023 and 2024.  Interval owes for both.  I provided all documentation showing the 2023 and 2024 costs on 10/22/24 and have heard nothing.  Our vacation is scheduled for 11/2/24, in 3 days.  This is outrageous. 

  

  Business Response

  Date: 11/04/2024

  On October 31, 2024, we resolved the issue for Mrs. ******* by paying for the rental of unit 2024 at *********************. Interval was able to secure a 2-bedroom unit for November 2, 2024, to replace the 2-bedroom unit for 2023. Mrs. ******* accepted the new unit and the confirmation.

  Customer Answer

  Date: 11/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******