We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Travel Agency

MyTrip

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Reviews

Customer Review Ratings

1.49

Average of 138 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Mickey K

    Date: 01/05/2025

    Booked a family trip for Christmas. Received an email advising me in could not check in online and should check in at the airport. When we arrived at the airport there was no record of our flight. We had to pay extra money to fly over to the mainland and connect with our remaining trip which a different airline had already cancelled because they considered us to be a "no show". Do yourself a favour, save some stress ,don't use this app.

  • Muhammad N

    Date: 11/10/2024

    MyTrip is 100% Scammers, i bought 9 Tickets from ******* to ******* and back from ******* to *******, i paid more than $5000.00 same day one of flight my canceled, i told mytrip please cancel my everything and refund my amount back, its been almost 1 year, i am running behind them but did not get my money back,please stay away from them,if anyone can help me please help me, where should i go for top level for complaint about them,

  • Alex H

    Date: 11/04/2024

    DO NOT USE THIS!!! Total scam they will add ******** fees onto your ticket without your knowledge. AVOID

  • Idris I

    Date: 10/27/2024

    Excellent platform for booking flight all over the world. I like them and recommend to others

  • Ekha J

    Date: 10/27/2024

    ****! I bought a ticket for my mom and when I input my card it automatically changed passenger name to my name. I reached out to the company few minutes after the buying ticket and they said they cant chnage the name and they will charge $44 to cancel a ticket that was bought a minute ago. Dont use the mytrip, they are ****!

  • Gulnoza M

    Date: 10/15/2024

    I'll be filing lawsuit against them. And suggest everyone to do the same. They scammed me for my Asiana airlines ticket for $1700. They miss typed my name and last name. I even paid $40 to changed it. They lied to me for 10 days that they will change and supervisor will contact me. 3 day before flight I asked them to cancel my ticket and refund my money but they played around untill it was too late. I have all screenshots and prove that they are ********

  • Saltanat M

    Date: 09/27/2024

    they are a fake organization. they asked me for 1500 dollars to exchange one ticket and they never exchanged anything. i had to pay an extra 1700 dollars for the exchange directly to turkish airlines.Mytrip just ignored me and i still haven't returned my money. I waited refund about 4 months. i really regretted buying tickets from them. they are scammers

  • Aziz M

    Date: 09/13/2024

    This is fraud company! They stole my money and not refunding it! Be careful

  • Jason C

    Date: 08/26/2024

    I don't have a particular complaint, but...I don't know what value MyTrip provides. Putting them between Kayak and easyJet just adds complexity, inconsistent messaging, and confusion. Ex. which website am I supposed to log into to check in? Who do I reach out to with a problem or change?

  • Pareli A

    Date: 08/14/2024

    Bonjour ! Le service clientle est mdiocre. Et, irresponsable. Dans le cadre d'un voyage que j'avais organis, j'ai choisi de faire nos enregistrements avec l'application Mytrip pour lequel ils m'informent que "cest rapide, gratuit et facile ! ". Nous avions bien reu nos enregistrements pour chaque vol sauf pour un pour lequel il nous a t demand par Mytrip de faire l'enregistrement l'aroport. Trs mauvaise surprise, nous avons d payer 150euros pour faire le check-in de ce vol pour lequel nous n'avions pas reu de billets d'embarquements sauf une prescription ! : aller faire le check-in l'aroport. Ensuite, je tente de prendre contact avec le service clientle de Mytrip, mais impossible par crit, alors je tlphone pour demander une adresse mail ou autre moyen crit laquelle je pourrais envoyer ma demande de rclamation donc que je trouve donc lgitime. Mais la personne au tlphone n'a pas voulu m'aider et n'a simplement pas voulu prendre en charge ma demande. Trs bonne journe !

MyTrip is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.