Reviews

Review Details

• Review fromLaurie H

  Date: 05/01/2024

  1 star
  WORSE THAN 1 STAR.This company is a complete scam- I have never felt so taken advantage of more than working with this company. They should not even be in business. Originally booked a flight on ***** Airlines through them and then ended up not needing to take the flight so we cancelled. They charged us $200.00 cancellation fee each and said we would have a credit we could use at a later date. Overall credit is now $1468.00. So when I went to book a new flight, they kept telling me that I could not book at a lower cabin fare and had to pay upcharge rates. Ok I don't agree but whatever. But my problem was it was not just a little upcharge but over ****** per person. I have been given so many reasons as to why their price is more than what was showing on their own website and directly on the ***** website, which I was looking at both while speaking to all of their representatives, they refuse to match or explain why their cost was more than both websites. For example, *****'s website showed the flight for $694.00 and their website showed it for $653.00. They told me it would be $1100 for the same flight. I spoke to several different employees, and they all told me different reasons and different upcharge prices. All were Extremely rude and very aggressive and hateful. When checking with *****, I do have a credit with them, but go figure it is only $375.00 per person, therefore only half of what my credit should be. I feel that is why they want to upcharge so much is because they don't want to honor their part of the credit. If you do use them, make sure you need to take the flight and no chance you will have to cancel. Because you will be out even more money to try and rebook.I am extremely disappointed and exhausted after having several calls and hours of conversations with them. And guess what I still don't have a flight. I just can't justify giving them even more money.

• Review fromSalara D

  Date: 04/11/2024

  1 star
  Worse than 1 star. This company is a complete scam and will not only force you into more expensive flights by telling you the prices changed after booking well also not letting you cancel even tho its no longer what you agreed too so you end up spending hundreds more and on top of that they overcharged my account by $790 and will only give 412$ back. I was looking at the flight prices online directly on the flights website while speaking to one of their representatives and they refuse to admit they charge service fees and just tell you the airline website is wrong for the airline prices. Not sure what the service charge is for when they give you no service at all, except being extremely rude forceful and liars on top of having to call them the day before your flight to confirm which again, what service are they providing if I have to do an extra step that Is not needed when booking with an airline. Run from this company.

• Review fromPaul B

  Date: 03/21/2024

  2 stars

  Paul B

  Date: 03/21/2024

  Deceptive practices! We gave them a two because we did book the flight for a decent price. On the header it says call for "best deals". So we called, however while on the phone we were quoted over $300 more per seat than what we had seen on line. The rep said since short notice the prices were increasing rapidly. We promptly hung up and booked the flight online for the same lower price. I called back to complain about their deceptive practice. No good reason was given for the discrepancy. If you book with these crooks do it online. Do not call!

  Lookbyfare.com

  Date: 03/23/2024

  Dear ****,
  
  Thank you for sharing your feedback and bringing this issue to our attention. We apologize that your experience didnt match your expectations. 
  
  We have located your reservation details based on your provided information and will gladly assist you with your request. We tried to contact you via the contact number provided but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us. 
  
  We intend to get your dissatisfaction resolved at the earliest. Hence, we request you to contact our customer support line @ ***************** or write to us at ******************* anytime.
  
  Regards,
  Lookbyfare.com

• Review fromBruce W

  Date: 01/23/2024

  5 stars
  Had an issue before but **** (hope that the spelling is correct) contacted me and took very good care of my wife and I.I am very happy with the customer service that was given.Thank you

• Review fromRene V

  Date: 01/01/2024

  1 star
  Terrible company we booked a Christmas vacation for a family of 13 in October ,they called the day before we were supposed to leave saying our flight had been canceled due to weather . I contacted the Airline itself their was no weather cancellation ,we weren't even on an itinerary , the Airline said it looked like they canceled back in October. When I finally got a hold of look by fare they said the air line canceled it took 2days of me calling them to get rebooked ,we had to change everything hotel accommodations ground transportation and cut our vacation short . Also 4of the 13 tickets that were rebooked were only 1 way ,the new airline we were on was nice enough to turn them into round trip. We also had to check all of our luggage which had been included in the original booking . This is a horrible company never never use them for anything

• Review fromDamian H

  Date: 12/28/2023

  1 star

  Damian H

  Date: 12/28/2023

  Absolutely horrible service. I booked round trip flights from ******* to *************** with them, only to get to the airport and find out THAT I WASNT EVEN ON THE FLIGHT MANIFEST. I contacted their support, and all they sent me were screenshots showing confirmations and telling me the tickets were non-refundable. Atrocious company from top to bottom.

  Lookbyfare.com

  Date: 12/29/2023

  Dear ******,
  
  Thank you for sharing your feedback and bringing this matter to our attention. 
  
  We are looking into your feedback and would be required to interact with you via email or phone to resolve this soon. It is correct that your reservation was confirmed, but as you didn't find the reservation and had to take a new flight, we would like to make an attempt to get you a refund of the un-utilized sector. To let you know about the same, we tried to contact you today but landed on a voicemail. We have left you a detailed voicemail that you may refer to and contact us.
  
  We would like to resolve this matter for you at the earliest. Hence, we request you to contact us via phone @ +1 ************** or via email at [email protected] with your perspective and/or desired resolution. 

  Regards,
  *************************
  Manager - Online Reputation Management
   : www.lookbyfare.com
  ? Support Team :************** / ************** (Call availability: 24 X 7)
  ? Direct Line: ************** / ************** (Call availability: 1100-2000 hours EDT)

   

  
  

• Review fromAdulphus O

  Date: 11/02/2022

  1 star

  Adulphus O

  Date: 11/02/2022

  This travel agency is very unethical and you cannot trust them. I purchased a ticket from them for travel to *******. My flight was booked and confirmed. Travel date is December 17 , 2022 returning January 7th, 2023. After confirmation, they called me an hour later that the date they confirmed on my ticket was wrong and asked me to change my date to December 18th. I agreed and they sent me a form to sign and confirmed by flight. The ticket price was $2641.5 Days later they called me and told me that my flight that was confirmed is no longer open and that I have to buy a new ticket for a different day and asked me to pay $3860. At first they tried to tell me that Delta is cancelling their flights to ******* and that I can buy a ticket from Ethiopia airlines for $3860.This is pure dishonesty, unethical and fraudulent behavior

  Lookbyfare.com

  Date: 10/22/2023

  Dear Adulphus,
  
  Thank you for sharing your bringing this issue to our attention. We apologize that your experience didnt match your expectations. We set a high standard for ourselves, and were sorry to hear this was not met when you booked your reservation. We had been working on not only this case but the issue all through, as your reservation was rejected by the airline. In accordance to why your reservation was rejected, we now got to know that it was an error in coding for the airline system.
  
  Unfortunately, that resulted in the reservation not confirmed for you then and this negative review for us. With the above said, we would like to mention that no amount was ever charged for this booking. We apologize that we were not able to confirm this booking for you then, but that issue has now been taken care of and we would always love to have you as our guest again.
  
  Regards,
  Lookbyfare.com