ComplaintsforFlorida Fine Cars, Inc.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Purchased 2017 jeep Cherokee April 24 2023, was told warranty was available, but when I did, the paperwork was never offered a warranty. April 25 the next day I take my wife to work the check engine light pops on I email and call the dealer and sales person sent them videos of what was going on. never got any response. Ended up taking it to an independent mechanic. I had to replace a water pump, a dry belt, thermostat. After doing all that the vehicle was still running higher temperatures, the mechanic had it for three days did some investigating and says two of the cylinders are bad and I need to replace the motor. He said the dealership never sold this vehicle knowing it need a replacement motor and thats probably why they didnt offer me the extended warranty when it was time to sign the paperwork this vehicle almost $19,000 and. they knew I needed a reliable transportation to go back-and-forth from *************** to ******. I do not have $6000 to put a new motor in a vehicle that I just purchased. The dealership never responded to any of my emails or calls. I recently contacted the finance company so they can file a complaint against them also. all I want to do is repair the vehicle or give me another vehicle. Thats comparable if they cant repair it. I spent $700 doing repairs on it just find out theres a bigger problem.

  

  Business response

  07/05/2024

  Florida Fine Cars has been in communication with the customer. Although the 2017 Jeep Cherokee with ******* miles was sold "AS IS" and no extended warranty was purchased, Florida Fine Cars values all customers and prides itself on transparency and customer satisfaction. Therefore, we have offered to diagnose the vehicle, with the understanding that all repair costs will be the customer's responsibility. An appointment has been scheduled with the customer.

  Customer response

  07/08/2024

   
  Complaint: 21925637
  
  I am rejecting this response because:
  
  Sincerely,  I was told when I was in the process of doing the paperwork that the warranty was available the next day when I went to finalize the paperwork with the financial guy and signing everything and asked about the warranty then he said no warranty was available I would not have bought the car without the extended warranty if I had known that before they were finalizing the deal. I just think its shady thats it. The thermostat was replaced before I bought the vehicle and the same thing just had to be replaced so that tells me there was pre-existing problems before I bought the car according to the Carfax report  and I am not going to be paying to replace a motor when I bought a vehicle and was not told that it had any previous engine problems when the check engine light came on, and I had driven home from the dealership not away 
  
  ****************************

  

  Business response

  07/11/2024

  Before filing the complaint, the customer took their vehicle to a third-party mechanic shop and authorized work to be done. During conversations between Florida Fine Cars and the customer, it was mentioned that the mechanic provided the customer with varying explanations about the potential causes of the overheating issue. Florida Fine Cars has no involvement in the mechanic shop's assessments or the customer's decision to replace parts based on those assessments.
  Florida Fine Cars requested a diagnostic report from the mechanic shop that initially inspected the vehicle, but the shop could not provide one detailing their findings. The only document received was a bill charging the customer for a new engine. To assist further, Florida Fine Cars offered to diagnose the vehicle with a discounted diagnostic fee, considering the confusion caused by the mechanic's differing explanations.
  The customer was provided with a Carfax and AutoCheck report detailing the vehicle's history, including repairs listed on Carfax prior to Florida Fine Cars purchasing the vehicle. The vehicle had ******* miles at the time of purchase, which may limit warranty options from some companies and lenders due to high mileage. Florida Fine Cars offers a 3-day return and a 5-day exchange policy, and all vehicles are sold "AS IS," which was clearly explained to the customer.
  After the customer dropped off the vehicle on 7/9/2024 , Florida Fine Cars promptly discovered that the radiator was faulty. They communicated with the customer and obtained approval to replace the radiator. Following the replacement, the vehicle was test driven, confirming that it no longer overheats. Today, 7/11/2024, the customer picked up the vehicle and drove it home without any issues.

  Customer response

  07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************

• Initial Complaint

  06/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I brought a car from this dealer back in 2019. I also purchased *** through them. I recently paid off my vehicle (before the maturity of my loan) and was told to contact either the *** company or the dealer who sold me the *** insurance as I was due a partial or full refund. After calling the *** company, I was told to call the dealer. I have called this dealer three straight. I have left numerous messages with my information in hopes that someone will return my call. They have all these different departments but no one ever answers the phone and when they do, no one is available to help. Its as if they dont want to give you your money back. This is my second last resort before I file a complaint with the **** I just want

  

  Business response

  06/14/2024

  We understand the importance of addressing the customer's concerns regarding the cancellation of their Gap coverage. It's important to note that the cancellation request was submitted by the lender on 5/28. However, we acknowledge the frustration that can arise from delays in processing, and we sincerely apologize for any inconvenience this may have caused the customer. We want to assure them that the process is conducted by a third party and typically takes between 30 to 90 days to complete. We are actively monitoring the situation to expedite the process as much as possible. Our team is committed to providing transparent communication and ensuring a resolution that meets the customer's expectations. Thank you for your understanding and patience as we navigate this matter together. If you have any further questions or concerns, please don't hesitate to reach out to us.

• Initial Complaint

  06/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 2, 2024, I purchased a 2019 ********** Arteon from Florida Fine Cars *************** Location, despite my original intentions. My sales agent, ***************************, assured me that the Carfax that listed "structural damage" was likely minor cosmetic issue as there has not been an accident on the vehicle. However, issues arose immediately after purchase, with the adaptive front lighting system malfunctioning on March 4th, followed by various other problems like the detached mirror cap and interior malfunctions. Despite my concerns, the dealership's response was unsatisfactory. On May 4th, I scheduled a service appointment, leading to the discovery that my car had been in a major accident, not disclosed at purchase, causing numerous issues, including improperly reinstalled airbags. The dealership, notably sales manager ***, failed to adequately address my safety concerns. After multiple attempts to seek resolution, including discussions with customer service and management, I was left with no satisfactory solution. The dealership suggested repairing the damages or trading in the vehicle, but failed to provide adequate support or acknowledge their responsibility. I demand a fair resolution, prioritizing my safety and peace of mind, either settling the remaining loan balance or providing a safe replacement vehicle, devoid of defects and posing no safety risks at no additional cost.

  

  Business response

  06/14/2024

  Our records indicate that we have attempted to reach out to the customer on multiple occasions, but unfortunately, we have been unable to establish contact. Despite our efforts, the customer has declined to bring the car in for inspection. In order to accommodate their schedule and minimize any inconvenience, we have extended an offer for premium service drop-off, available at any time of the day (during operating hours). We remain committed to providing exceptional service and resolving any concerns the customer may have regarding their vehicle. Additionally, it's important to note that our vehicles are sold AS-IS, and we make every effort to explain this policy thoroughly to our customers so they understand. We present them with a Buyer's Guide and a full Carfax report to maintain maximum transparency. Once they understand the policies, car condition, and other necessary documents, we have them sign the documents confirming that they have been presented with the information and it has been explained to their satisfaction (Please see the attached documents). Furthermore, the customer called the store today, and the General Manager personally invited her to bring in the car for inspection again. We are dedicated to addressing any issues and ensuring complete satisfaction with our services.

  

  Business response

  06/14/2024

  Is it possible to update the response?  I just wanted to add something and change some wording.  I would like to change response to:  Our records indicate that we have attempted to reach out to the customer on multiple occasions, but unfortunately, we have been unable to establish contact. Despite our efforts, the customer has declined to bring the car in for inspection. In order to accommodate their schedule and minimize any inconvenience, we have extended an offer for premium service drop-off, available at any time of the day (during operating hours). We remain committed to providing exceptional service and resolving any concerns the customer may have regarding their vehicle. Additionally, it's important to note that our vehicles are sold AS-IS (however we do offer an extended warranty), and we make every effort to explain this policy thoroughly to our customers so they understand. We present them with a Buyer's Guide and a full Carfax report to maintain maximum transparency. Once they understand the policies, car condition, and other necessary documents, the customer signs the documents confirming that they have been presented with the information and it has been explained to their satisfaction (Please see the attached documents). Furthermore, the customer called the store today, and the General Manager personally invited her to bring in the car for inspection again. We are dedicated to addressing any issues and ensuring complete satisfaction with our services.  

  

  Business response

  06/17/2024

  Our records indicate that we have attempted to reach out to the customer on multiple occasions, but unfortunately, we have been unable to establish contact. Despite our efforts, the customer has declined to bring the car in for inspection. In order to accommodate their schedule and minimize any inconvenience, we have extended an offer for premium service drop-off, available at any time of the day (during operating hours). We remain committed to providing exceptional service and resolving any concerns the customer may have regarding their vehicle. Additionally, it's important to note that our vehicles are sold AS-IS (however we do offer an extended warranty), and we make every effort to explain this policy thoroughly to our customers so they understand. We present them with a Buyer's Guide and a full Carfax report to maintain maximum transparency. Once they understand the policies, car condition, and other necessary documents, the customer signs the documents confirming that they have been presented with the information and it has been explained to their satisfaction (Please see the attached documents). Furthermore, the customer called the store today, and the General Manager personally invited her to bring in the car for inspection again. We are dedicated to addressing any issues and ensuring complete satisfaction with our services. 
  

  Customer response

  06/18/2024

   
  Complaint: 21844990
  
  I am rejecting this response because:
  

  I have made numerous attempts, seven in total, to contact *********************, the general manager of the facility, in order to address my current issue. Each time, I was informed that he was unavailable and that a message would be passed along to him. It was only after I indicated my intention to pursue legal action and informed the facility thereof that I received a call from the general manager within 15 minutes of my last attempt.
  

  During my conversations with the general manager, I want to clarify that I have never refused to have my car inspected. My request has simply been for assistance in a suitable arrangement, as their "operable inspection hours" do not align with my work schedule, necessitating that I assist in opening a facility myself. Additionally, the facility has indicated that there is no guarantee on the duration of the inspection process, leaving me potentially without a vehicle for an unforeseeable amount of time. Three different employees, both current and former, have informed me that loaner cars are occasionally provided to consumers. However, despite my inquiries, I have been consistently denied access to this service. Furthermore, I have never been offered or received what was described to me as "premium drop off service," as I am unfamiliar with this term.
  

  My concerns remain unresolved as there has been no specification inspection protocol provided. When I initially reported the issue to the dealership, I questioned their inspection process because I was perplexed by their lack of awareness regarding the inoperable airbags. At that time, the general manager acknowledged that their inspection does not extend beyond any error indicators on the dashboard. This is unsettling, particularly since *********** the manufacturer of the car, has confirmed the ongoing technical issues due to improperly installed wiring in an attempt to conceal the accident.
  
  Furthermore, the illegitimate repairs included utilized aftermarket products, which voided the manufacturer's warranty prematurely, ****** miles / 2 years earlier than expected. Despite seeking clarity on the inspection process and the source of materials such as the inoperable airbags, these questions have yet to receive a satisfactory response. In fact, when questioned, the general manager refused to address them, dismissing them as hypothetical.
  
  It is crucial to note that I signed documentation acknowledging the vehicle's "As Is" condition, including a Carfax report, but nowhere in these documents was there any mention of the vehicle having been involved in an accident, let alone one resulting in the deployment of airbags that are now inoperable, posing a potential life-threatening hazard in case of emergency.
  
  Sincerely,
  
  Nia Love.

  

  Business response

  06/19/2024

  We would like to provide clarification regarding a recent customer interaction at **********************. When the customer initially contacted us seeking assistance, we ensured transparency by informing her about our  safety inspection process. It's important to note that Florida Fine Cars utilizes Carfax and AutoCheck reports solely to furnish comprehensive vehicle histories and service records; we are not affiliated with either organization.
  Throughout the inspection process, we thoroughly examined the vehicle and found no indications of any issues with the airbags. Subsequently, our customer care manager engaged with the customer and, understanding her schedule constraints, proactively offered to have her drop off the vehicle after service hours. This arrangement would allow our service department to conduct a detailed inspection the following morning, enabling us to determine the appropriate course of action, as previously discussed and agreed upon. Despite our efforts to assist, including proactive communication and offering a convenient service arrangement, the customer did not proceed with dropping off the vehicle. We remain committed to resolving any concerns and strongly encourage the customer to bring in the vehicle at her earliest convenience. This will allow us to thoroughly assess the situation and provide the necessary assistance. At Florida Fine Cars, customer satisfaction is our top priority, and we strive to uphold the highest standards of service and transparency in all interactions. We appreciate your understanding and continued support. .

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car for this company at ************. I took the car while was going through the process of financing, I notice the passenger door was not locked with the alarm only manually from inside! I told the sales guy with he said we are going to fix to youAs soon the deal closed the nightmare to get a paper work to fix the car started!!After weeks I got the paper work went to *************** because is close to my house, the service department told me they need to order a part in order to fix the door! Its been several weeks nodody call me Every time I call to ask about if they got the parts.. they have an excuse and so far my car has not been fixed!!I have the paper work to proof they authorized to fix but it look like that Dont want to do anything because I am not paying for the service! They are just making me to give up on the service! Very frustrating and disrespectful, probably because I am women!!I am sure if I was a men they will dont treat the same

  

  Business response

  06/06/2024

  Florida Fine Cars has been in communication with the customer and promptly ordered the vehicle part at no charge. We had to wait for the part to arrive before scheduling the service appointment. As the customer requested, we have set up an appointment for June 10th at 9am.

• Initial Complaint

  05/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went in to purchase a vehicle, filled out credit app and then decided to not go through with the sale. I told the representative to tell finance to not pull my credit and they proceeded to shot gun my credit after the acknowledgement from the rep. I'm disappointed and very upset because now this lowered my credit score.

  

  Business response

  05/08/2024

  Florida Fine Cars received a credit application authorizing us to submit it to financial institutions from the customer. After reviewing our records, we found that the application was submitted within the timeframe the sales representative was contacted via text message and the finance manager was notified to stop all inquiries. These inquiries, if made within a thirty-day period, can be combined into a single inquiry. For more detailed information on this process, we recommend visiting Myfico.com.

  Customer response

  05/11/2024

   
  Complaint: 21666636
  
  I am rejecting this response because:
  
  when I left the dealership I was advised by my sales rep that the application had not been touched and I had not received any notifications of my credit being pulled prior to leaving. It was done after I left and after I texted my sales rep ** not proceed with my credit app.

  Sincerely,
  
  *************************

  

  Business response

  05/15/2024

  Florida Fine Cars has thoroughly examined the signed credit application that grants authorization for the dealer to submit to the lenders, along with the text message provided. The credit application submission and text received was within the same timeframe (minutes). We promptly inform the finance manager to stop all inquiries per the customer request.  

• Initial Complaint

  04/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On November 1, 2020, I purchased a 2019 **** Edge from Florida Fine Cars ***** *************** location. Florida Fine Cars **** also sold me a First ******************** Contract for $2,332.00. Over the next 30 days I contemplated as to why I would need a vehicle service contract if my ****'s manufacturer warranty were still in effect. So, on December 3, 2020, I reached out and emailed the Finance manager that sold me the car and informed him that I would like to cancel my First Mile contract. I informed him that I do not need the First Mile warranty since my ****'s warranty was still in effect. That is when he informed me that the First Mile warranty would not start until my **** warranty ended. I asked for clarification, and he reassured me that the First ************ contract would begin once my **** warranty ended. My 2019 **** Edge manufacturer's warranty is 36 months or ****** miles which ended in 2022. My First ************ contract is 36 months or ****** miles and should end in 2025. On April 22, 2024, I returned to Florida Fine Cars **** and attempted to have my 2019 **** Edge serviced because of a Service Engine Light on my dashboard. The vehicle also jerks while driving up to 35mph. The service agent that I initially made contact with was unable to help me. He stated that my First ************ contract was already expired and that it expired 36 months after I purchased the vehicle. I informed him that this information completely contradicts what their Finance manager told me. I then asked to speak with a manager so that I could get this issue resolved. Unfortunately, the manager could not help me, he said that I must contact the finance manager that initially sold me the car and have him contact them so they can resolve it. The finance manager that sold me the car now works at the ******* location of Florida Fine Cars **** and it is impossible to get anyone on the phone there. They misrepresented information and should be responsible for their actions.

  

  Business response

  04/25/2024

  **************** acquired an extended warranty in 2020, as fully detailed in the attached documents. It's important to mention that the Finance Manager involved in this transaction in 2020 is no longer with Florida Fine Cars. All contracts comprehensively outline the purchase date, term, and either the expiration date or mileage limit of the warranties. Warranties expire based on whichever comes first, either by time or mileage. Florida Fine Cars is prepared to help the customer by inspecting and advising on the vehicle, with the understanding that this service will be at the customer's expense.

  Customer response

  05/05/2024

   
  Complaint: 21610677
  
  I am rejecting this response because: Florida Fine Cars LLC. affirmatively misrepresented the information about my service contract coverage period. I presumed that the information given to me was factual and I used that information to make a decision on whether I should keep the service contract or cancel it. Now I am not sure if that misrepresentation was negligent or made with fraudulent intent but either way Florida Fine Cars LLC. should be held accountable. The Finance Manager that made the false statement was working for your company and a representative of your company at the time he made the false statement, whether he works there still, or not is irrelevant. My emails and communication with him establish a preponderance of evidence, that I made the decision to keep my service contract based off of his misrepresentation of the coverage period. 
  Sincerely,
  
  *************************

• Initial Complaint

  04/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 09/07/2023 I went to Florida Fine Cars to purchase a car. I picked the car I wanted and filled out an application including my social security number. I was told to wait for finance and had to give permission to pull my credit. I was called to the office to sign documents. There was a stack of documents to sign right away, I was not given an option to take them home to read before I sign. The car was unsafe to drive. So, I took it back the next day. They promised to fix it and gave me a loaner to drive. Two months later, they never fix it. Ally Finanancial called me for payment and the dealership wanted me to pay also. Finaly the ** promised to pay back the money. I picked the car I wanted. Upon signing all the documents per duress, the Jeep was consolidated in my new documents. Later I received a fully paid off letter for the Jeep and a copy of the contract full of fraud someone signed as me and the birth date was not mine. I sent a certified letter asking for the Jeep that was fully paid for because the bank sent them the title. they never responded. I asked **** Financial proof of alleged loan they refused and hired ********************* to steel my car on 03/21/2024 and order me to pay thousands of dollars, or they are selling the car 04/06/2024

  

  Business response

  04/10/2024

  ****************** purchased a 2016 ************* in September 2023 but was dissatisfied with the vehicle. In November, Florida Fine Cars agreed to trade ****************** out of the 2016 Jeep Wrangler into the 2020 Land Rover Discovery. To complete the trade-in, the outstanding balance needed to be settled for the dealer to obtain a clear title, which was paid for by Florida Fine Cars. ********************** loan with Ally is specifically related to the 2020 Land Rover Discovery. Florida Fine Cars has no direct involvement with ************** and its decision, as the contract is solely between the customer and the lender. As the sole owners of the 2016 Jeep Wrangler, Florida Fine Cars cannot provide the vehicle to the customer. Please refer to the attached documents for further details.

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The dealership sold a car that was not fit to drive and had it in "service" for two weeks. Offer no explanation. Offer to reimburse of loss wage, cost of alternative transportation or willing to take the vehicle back after a extend period of time of continue issue.

  

  Business response

  03/14/2024

  Florida Fine Cars is actively engaging with the customer to help resolve the issue. It's important to note that while we sell all vehicles "AS IS," we provide comprehensive Carfax and AutoCheck reports outlining the vehicle's history prior to completing any transaction. Should the customer have any questions or concerns he can contact our customer care team directly at ************.

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Flew down to buy a car unseen besides video and pics with plans to drive back. I bought a car from them on January 31 **** car broke down within 45 minutes, needing a new starter and crank position sensor. They took care of that then once getting back on the highway, I noticed some grinding in the rear end and come to find out the vehicle, needs new brakes and rotors. Now this is all within the 500 miles that they say they will fix it or I could return it. The manager told me that it was general wear and tear. They are not responsible for it, the fact is it was not ready to be driven off of the lot. Picture below will show just how bad these rotors were! I will be adding to this review once my mechanics have it taken apart and I have more photos. The manager hung up on me when I said this needed to be fixed or I would be contacting legal representation.

  

  Business response

  02/05/2024

  Florida Fine Cars sells vehicles "AS IS" and has maintained communication with ****************. We've provided assistance with parts and repairs at no cost to him, and we've also provided reimbursement for his one-day hotel stay. Importantly, we were not informed about these issues during the test drive or when the customer drove from ***** to *************** for repairs. The customer reached out to ** once he reached ************. Out of good faith, Florida Fine Cars is willing to provide partial reimbursement to the customer. 
  
  

  Customer response

  02/05/2024

   
  Complaint: 21235095
  
  I am rejecting this response because: Ive tried to upload photos and it wont let me. I have videos and pictures of this vehicle prior to it being worked on, should have never been on the road. I also have videos of the deceptive video I was sent by the sales person. These can all be found on Google..
  
  Sincerely,
  
  *********************

  

  Business response

  02/07/2024

  In accordance with mutual agreement, Florida Fine Cars issued reimbursement check #****** to the customer in the amount of $644.02.

  Customer response

  02/11/2024

   
  Complaint: 21235095
  
  I am rejecting this response because: the first $340 of from me breaking down 45 minutes north and your shop not having vehicle fixed before closing and putting me into a hotel. The other $300 isnt a third of what new breaks cost me couple hundred miles north more. Again this was within 500 miles and 3 days period, all this happened knowing I was flying into town to drive a vehicle back that was not road ready. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  01/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It is an auto dealership. They gave me a financial application to complete. Now non stop checking my credit, without my permission. Playing games. Hanging up the phone. The person answering the phone cannot pronounce his name and keeps hanging up the phone. This business is not legit. Horrible attitude towards customers. They cannot speak proper english. It is not clear what they say. Horrendous experience. They have trashed my credit.

  

  Business response

  01/24/2024

  Despite the customer completing an online credit application, Florida Fine Cars chose not to submit it to the lender on their behalf. This decision was based on the need for additional information before proceeding with the transaction. It's crucial to note that Florida Fine Cars did not conduct any hard credit pulls during this process.

  Customer response

  01/25/2024

   
  Complaint: 21174216
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

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