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Complaint Details
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Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The dealership sold a car that was not fit to drive and had it in "service" for two weeks. Offer no explanation. Offer to reimburse of loss wage, cost of alternative transportation or willing to take the vehicle back after a extend period of time of continue issue.
Business response
03/14/2024
Florida Fine Cars is actively engaging with the customer to help resolve the issue. It's important to note that while we sell all vehicles "AS IS," we provide comprehensive Carfax and AutoCheck reports outlining the vehicle's history prior to completing any transaction. Should the customer have any questions or concerns he can contact our customer care team directly at ************.Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Flew down to buy a car unseen besides video and pics with plans to drive back. I bought a car from them on January 31 **** car broke down within 45 minutes, needing a new starter and crank position sensor. They took care of that then once getting back on the highway, I noticed some grinding in the rear end and come to find out the vehicle, needs new brakes and rotors. Now this is all within the 500 miles that they say they will fix it or I could return it. The manager told me that it was general wear and tear. They are not responsible for it, the fact is it was not ready to be driven off of the lot. Picture below will show just how bad these rotors were! I will be adding to this review once my mechanics have it taken apart and I have more photos. The manager hung up on me when I said this needed to be fixed or I would be contacting legal representation.Business response
02/05/2024
Florida Fine Cars sells vehicles "AS IS" and has maintained communication with ****************. We've provided assistance with parts and repairs at no cost to him, and we've also provided reimbursement for his one-day hotel stay. Importantly, we were not informed about these issues during the test drive or when the customer drove from ***** to *************** for repairs. The customer reached out to ** once he reached ************. Out of good faith, Florida Fine Cars is willing to provide partial reimbursement to the customer.Customer response
02/05/2024
Complaint: 21235095
I am rejecting this response because: Ive tried to upload photos and it wont let me. I have videos and pictures of this vehicle prior to it being worked on, should have never been on the road. I also have videos of the deceptive video I was sent by the sales person. These can all be found on Google..
Sincerely,
*********************Business response
02/07/2024
In accordance with mutual agreement, Florida Fine Cars issued reimbursement check #****** to the customer in the amount of $644.02.Customer response
02/11/2024
Complaint: 21235095
I am rejecting this response because: the first $340 of from me breaking down 45 minutes north and your shop not having vehicle fixed before closing and putting me into a hotel. The other $300 isnt a third of what new breaks cost me couple hundred miles north more. Again this was within 500 miles and 3 days period, all this happened knowing I was flying into town to drive a vehicle back that was not road ready.
Sincerely,
*********************Initial Complaint
01/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
It is an auto dealership. They gave me a financial application to complete. Now non stop checking my credit, without my permission. Playing games. Hanging up the phone. The person answering the phone cannot pronounce his name and keeps hanging up the phone. This business is not legit. Horrible attitude towards customers. They cannot speak proper english. It is not clear what they say. Horrendous experience. They have trashed my credit.Business response
01/24/2024
Despite the customer completing an online credit application, Florida Fine Cars chose not to submit it to the lender on their behalf. This decision was based on the need for additional information before proceeding with the transaction. It's crucial to note that Florida Fine Cars did not conduct any hard credit pulls during this process.Customer response
01/25/2024
Complaint: 21174216
I am rejecting this response because:
Sincerely,
*************************Initial Complaint
12/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
2015 Buick Verano was purchased on 9/14/2023 for $17084.94. I made a $500.00 cash deposit and return on 09/15/23 and tendered a Cashier's Check in the amount of $16584.94 to complete the transaction. The Dealer collected sales tax of $1061.94 and Tag and Title fee of $328.00 with the knowledge the Vehicle would be registered and titled in ************. I tried explaining that their Tax and tag charges were excessive as ************ Taxes, tag and Registration fees are less than Florida. After two Months and three Temporary Tags, I finally recieved the registration and tag for the vehicle on 11/14/23. Accompanying document list sales taxes paid $887.88 and Tags and Title paid $117.00. Balance that should be refunded is $395. 06.Customer response
12/08/2023
It appears the wrong file was uploaded. Please disregard the previous PDF File. I will upload the correct file.
Customer response
12/08/2023
I have uploaded the correct file documenting the vehicle purchased from Florida Fine Cars.Business response
12/08/2023
******************************* was charged a total of $1389.94 ($1061.94- sales tax and $328.-tag and registration)
A total of $1341.88 was due ($887.88- sales tax $256.+198 for tag registration and out of state processing fee)
The balance due to the customer is $48.06. Check # ****** was made and mailed to the address on our file.Customer response
12/08/2023
Complaint: 20971262
I am rejecting this response because: The Business had charged and collected all their fees at time of sale. They did not say anything about additional fees for out of state Registration and Title. They new Ilive in ************ and that fee should have been listed separately on the bill of sale.
Sincerely,
***************************Business response
12/12/2023
Mr. ******* requested to register the vehicle in ************. The total amount for the Tag and title fee is provided on the buyer's order. No additional fees were added. Unfortunately, we are not the *** and do not determine the fees. Tag and title refund check #****** was sent to the customer address on file.Customer response
12/12/2023
Complaint: 20971262
I am rejecting this response because: The dealer last response was exactly my point. They do not know the exact fees charged by ************ DMV for registration, title and taxes, thats why they estimated the taxes at $1061.94 and title plus tag $$328.00. I told them at time of purchase that ************ taxes were 6% and registration and title of a vehicle was less than Florida and that their estimate was high. Now that the Vehicle registration, taxes and title came in $395.06 less than their estimate they want to keep the balance. They already charged $897.00 for electronic filing now they are seeking an additional $290 + for filing fees . Funny how they don't know what it cost for registration, title and taxes for a Vehicle in **. but that was a very good estimate according to their explaination.
Sincerely,
***************************Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In August of 2023 I purchased a 2018 ***** truck from Florida fine cars *****. I was sold and signed paperwork for an extend bumper to bumper warranty. 6 thousand miles later truck was giving major problems. I took the vehicle to the Chevrolet dealer and was told my warranty was totally different than the one I have signed paperwork on. The warranty company denied rental car, and 50 percent of parts and labor. I called the dealer and was told it is what it is. No assistance no offers to help. A transmission doesnt just go out in that short amount of time this is a problem that was covered up.Business response
11/30/2023
Florida Fine Cars has been in contact with ************** to address concerns about the warranty. It's important to note that Premier Essential, the warranty company involved, operates independently from Florida Fine Cars, and their policies are beyond our control. We extended an offer to inspect the vehicle and potentially offer a more economical repair solution without any deductible. However, at that point, the customer had already finalized an open claim with the Chevrolet dealership. For future reference, we encourage customers to reach out to Florida Fine Cars for assistance regarding warranty matters. We're more than willing to help and provide support in any way we can regarding warranty-related issues.Initial Complaint
10/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business keeps on calling me about a car I bought I never bought a car from them.!! I want them to stop calling me or anyone else this is harassment.Business response
10/30/2023
Florida Fine Cars has been making efforts to establish communication with the customer regarding the forthcoming welcome call from the lender. The customer, who is currently in possession of the vehicle, acquired a 2011 *** Z4 from Florida Fine Cars on October 12, 2023. However, Florida Fine Cars has not been able to get in contact with the customer.Initial Complaint
10/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I bought a 2020 dodge challenger from Florida fine cars in ***** with ***** miles on it. I drive the car within 289 the transmission has given out and they want me to pay them more money to have the transmission fixed. ***** and the managers will not help me. Im out of ******** dollars and they want me to give them more money.Business response
10/19/2023
Florida Fine Cars has maintained communication with this customer on multiple occasions. The customer informed us that their vehicle had been in an accident, but it's important to note that the customer did not purchase any extended warranty or coverage that could provide assistance in such situations. We extended an offer to assist them in obtaining a repair quote, although this would be at their own cost. Regrettably, the customer chose to decline this offer.Customer response
10/19/2023
Complaint: 20738458
I am rejecting this response because:
Sincerely,
*****************Customer response
10/19/2023
I have the evidence from the body shop that the accident has noting to do with the transmission. Dodge dealership me that the check engine light was turned off, so I could of known the cart had problems i told Florida fine cars to call dodge dealership in lake park and ******************************* for evidence and was told by **** that it is not her problem. also she stated that's why she bought her car new, so i am asking can i get my money back to buy a new car or the price adjusted. so i wont be scammed. her is the evidence i have I can also get the police report. The transmission or engine was that affected in the accident. My car was parkked and side swiped on the left front side.Business response
10/26/2023
Florida Fine Cars is still offering the customer to assist them in obtaining a repair quote, although this would be at their own cost.Customer response
10/27/2023
why would i pay them to fix my car when they sold it to me with a bad transmission. Florida SCAM cars are just trying to take more money out of a hard working customer. They should adjust the price of the car or give me my money back. I have video of the accident that shows it was a minor accident. That had nothing to do with the transmission. I can prove they sold me a car with a bad transmission, but they cant prove they didn't sell me a car with a bad transission. SCAMMERS.Customer response
10/27/2023
I don't want their stupid scamming offer. If they are a good business, they would fix their wrong.Customer response
10/27/2023
Complaint: 20738458
I am rejecting this response because: why would I let Florida Scam cars fix my car, when they sold it to me with a bad transmission. They just said it was because of my car accident the transmission is bad. Now that I proved it isnt, the only thing the can say is they can FIX IT IF I PAY THEM MORE MONEY. SCAMMERS!!!!!!! Its that why I paid the dealer to make sure the car was drivable
Sincerely,
*****************Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 08/23/2024 I purchased, from Florida Fine Cars, ***** location, a for thunderbird paying $17142.04. They were supposed to fix the air conditioner. I have never had possession of the car. It has been in their shop since I bought the car, over 6 weeks with no one telling me when it will be fixed. I would either like to have my car repaired and delivered to me, or the price I paid put towards another vehicle. i have been in contact with them over 12 times, with *****, the service mgr, or with ****** at the ********** location where the car is being serviced and no one has an answer for me.Business response
10/09/2023
Florida Fine Cars has maintained ongoing communication with the customer regarding both the repairs for his ******************************************************* the vehicle. The customer retrieved his vehicle on October 7, 2023.Customer response
10/11/2023
Complaint: 20697912
I am rejecting this response because:
The air conditioning system still does not work correctly, I have called and received no response.
Sincerely,
*************************************Business response
10/17/2023
Florida Fine Cars has been in contact with the customer and has mutually agreed to provide the customer a $500 reimbursement for the repairs on their **** **** Thunderbird.Initial Complaint
08/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I submitted an inquiry regarding a Ram ****. When I first spoke with one of the salesmen, I explained what I wanted and asked if I could put some money down for them to hold the truck until I got there the following week. I was told that I needed $9,000 down. I was contacted a few days later, and was told that I could put $2,000 down to hold it, I received a letter from ********** stating that they could not extend me credit for a car that I hadn't inquired about, so I phoned the sales person and explained to her that I couldn't do business with people that fraudulently used my personal information. We have been texting back and forth for the past few days, she keep trying to convince me that they refunded the money, but the haven't, otherwise it would have shown back on the credit card that was used. All I want is the return of my money, period.Business response
08/29/2023
Florida Fine Cars reached out to the customer to confirmed the refund already had been submitted. While speaking with the customer on the phone he confirm he received the refund back to his credit card.Initial Complaint
08/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
A 2016 **** Mustang Gt Convertible (*****************) was purchased on-line from Florida Fine Cars, *** on 7/15/23. The car was delivered via car carrier on 7/26/2023. The condition of the car is not as represented in the sales description and online photos that where provided online via CarGurus website. Addition photos of this car was requested by myself but never received. I chose to accelerate the purchase of this car as it was supposed to be a birthday gift for my wife, 7/26/2023. This car has several undisclosed modifications. This car also has undisclosed body damage which was not visible in the online photos provided. The dealership claimed there was no existing body damage when I questioned damage that was reported via CarFax.I have submitted pictures of these complaints to the selling dealership and have not been acknowledged. The engine has computer and exhaust modification that I believe render the car unable to pass emissions test.I have asked the selling dealership to return this car. I have gone as far as to volunteer an offer to pay $700 in return shipping (the amount I paid to receive) with no response.I feel the dealership has misrepresented this car and sold it under fraudulent conditions. I am seeking to have this car returned to Florida Fine Cars, Inc., cancellation of the purchase contract, cancellation of the financial contract and return of all taxes and fees paid under the contract terms.Business response
08/14/2023
Florida Fine Cars has been in communication with the customer in reference to the cancellation of the deal and the agreement to return to vehicle back to Florida Fine Cars. After accepting the customer request, the customer decided to keep the vehicle. ********************** has agree to help the customer with some of the repairs even when an As Is agreement was signed.Customer response
09/03/2023
The needed repairs to the front end are costing me $2800 (friends and family price). I am not happy that Florida Fine Cars sold this online without full disclosure of the damages that they knew about but chose to hide. One thousand dollars was offered to me to keep the car which I took before knowing the extent of the damage. I feel Florida Fine Cars took me financially then knowingly blamed me for buying the car "as is" with know way for the online buyer (me) to exam the car before being made to feel confident in the condition of the car by the sales staff. Text and email communication to the sales department said the car has minor damage (scratches and small dents) not complete destruction of the front bumper and skirt. Florida Fine Cars should be accountable for repairs to this car but I'm pretty sure they claim they have no responsibility. They are obviously not a reputable business. Shame on Florida Fine Cars.Customer response
09/06/2023
Complaint: 20430536
I am rejecting this response because:The needed repairs to the front end are costing me $2800 (friends and family price). I am not happy that Florida Fine Cars sold this online without full disclosure of the damages that they knew about but chose to hide. One thousand dollars was offered to me to keep the car which I took before knowing the extent of the damage. I feel Florida Fine Cars took me financially then knowingly blamed me for buying the car "as is" with know way for the online buyer (me) to exam the car before being made to feel confident in the condition of the car by the sales staff. Text and email communication to the sales department said the car has minor damage (scratches and small dents) not complete destruction of the front bumper and skirt. Florida Fine Cars should be accountable for repairs to this car but I'm pretty sure they claim they have no responsibility. They are obviously not a reputable business. Shame on Florida Fine Cars.
Sincerely,
***********************Business response
09/06/2023
As per our commitment, Florida Fine Cars provided assistance to the customer by contributing to some of the repair costs. We promptly issued a check for the agreed-upon amount of $1,000, which was dispatched to the customer's home address on 8/14/23. The check was shipped via ***** with tracking number 7730-4472-4835 and successfully reached the destination, being delivered on 8/16/23 at 11:16 am.Customer response
09/12/2023
Complaint: 20430536
I am rejecting this response because:
Sincerely,
***********************
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Get a QuoteCustomer Complaints Summary
35 total complaints in the last 3 years.
22 complaints closed in the last 12 months.