Complaints

This profile includes complaints for Bistro MD, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Bistro MD, LLC

  3003 Tamiami Trl N Ste 201 Naples, FL 34103-2714

• 

  Bistro MD, LLC

  1575 Pine Ridge Rd Ste 21 Naples, FL 34109-2111

• 

  Bistro MD, LLC

  300 East Union St Marengo, IN 47140

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My last two orders in December arrived with the food partially thawed out (the first shipment) and completely thawed out (the second shipment). When the first shipment arrived I called customer service and asked them to add at least 6 bags of dry ice, they had used only 3 bags. I live in ********* and 3 bags wasn't hacking it.When the second shipment arrived I called and left a message with ******** service -- they never responded -- then left an email -- they never responded so I lost $178.00

  Business Response

  Date: 02/26/2025

  I apologize for the inconvenience. I have reviewed the customer's account and see that due to a system error a response was not completed. We have issued the refund in the amount of $178.96, this refund may take up to 7 business days to process through their bank. Thank you for bringing this to our attention. 

  Customer Answer

  Date: 02/26/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:01/17/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a subscription to BistroMD, which I began over a year ago. At first, **************** was great.. I use their website to choose meals and delivery options. I have been pleased with the meals. My issues are two: reaching their **************** (cannot by phone, nor do they reply to emails) AND with their delivery service, which is *****. Since November: one box was completely lost, 3 have had no dry ice left and meals were soft, delivery location chosen by me has not been honored periodically (wrong condo once, left in my driveway), one box had obviously been dropped and retaped and one meal was MISSING. Nor can I sign up to have ***** delivery schedule noted on my iPhone, as ***** does for EVERY other business that delivers to me. BistoMD has been pretty good on refunds, WHEN i can reach their ****************. Currently: 3 emails to their **************** have gone unanswered. No call backs from phone messages left, and I can be left on hold for almost an hour (before I finally hang up.) I am sending the last tracking number, delivery was . This came without dry ice, package had been dropped and retaped, most meals were soft. I am 88 years old. This service is unacceptable to me, despite my enjoyment of their meals. I no longer cook (no "meal preparation" either), I have considered changing meal delivery services, but after considerable research, this one works best for my HEALTH, not just my convenience, as it has helped with both my bloodwork and my weight. However: I need two things resolved: reaching their **************** easily, and ***** deliveries both notifying my via text AND being responsible about deliveries, AND getting deliveries here ON TIME (according to BistroMD's schedule with me), which is ALSO not happening with regularity - even with allowances regarding holidays and snow days.Thank you.

  Business Response

  Date: 01/20/2025

  We apologize for the inconveniences. We will be reaching out to you right away. We will review your account and make everything right. We look forward to assisting you in the future. 

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** Anne *****

• Initial Complaint

  Date:01/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 6th I placed my first order with Bistro MD after reviewing their website and comparing them with several other meal prep and delivery services. I appreciated the ease in using their website and the ability to customize meal plans based upon health goals and individual preferences. After paying for my first order, I received email confirmation and my delivery date was set for January 10th. On January 8th I received a cryptic email saying that my order which was scheduled for 1/10, has been delayed and will now be delivered 1/11. The email indicated I could contact customer service via email or phone with questions; which I did to inquire why the delay and whether there would be some accommodation for the delay. No response. 1/11 came and went-no food delivery and no responses to my email or calls. In fact I do not think their phone number is even real, I was just on hold forever. No one elver responded to my emails. Leading up to 1/13/25 I was prompted with emails to review my next food order before midnight. I have not even received my 1st order, and no contact from the company AT ALL. So I cancelled my subscription today and after emailing multiple times requesting status, I have now emailed twice requesting a full refund for the food I ordered and never received. Still awaiting a response.

  Business Response

  Date: 01/15/2025

  We apologize for the inconvenience. I have reviewed the account and see that the delivery is on the vehicle for delivery today. The order shipped on 1/13/25 via tracking #************. I do see that the account has been cancelled at this time therefore no further deliveries will be made. We hope the customer enjoys the entrees and will consider giving us a try again in the future. Thank you. 

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I am confirming that I have now received my food order today, 1/15/25,  5 days later that the originally scheduled delivery date without any responses or communication until I filed this report through the BBB. Since I have received the order, I will rescind my request for a refund. 
  
  Sincerely,
  
  Adria Husband

• Initial Complaint

  Date:01/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was the second order due to my residence on 1/10/25. I have called and left messages every day and sent emails to no avail. This is a meal plan for an extremely handicapped person and I need some resolution to this. Thank you, ****** ****** *** EX tracking number says order was never sent through them ************ Tried to call the phone number for the business headquarters in ** and it hangs up....

  Business Response

  Date: 01/15/2025

  We apologize for the inconvenience. I have reviewed the account and found that the order that should have been delivered on 1/10/25 was not delivered. We understand this is an extreme inconvenience for you and your daughter. We have issued a refund in the amount of $239.75, please allow 5-7 business days for the refund to process with your bank. I do see that this week's delivery was placed on hold, and we will resume shipping the following week. We appreciate your patience in this matter. Thank you. 

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  I THANK YOU FOR YOUR HELP IN THIS MATTER!

• Initial Complaint

  Date:01/14/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order online through BistroMD, but after doing so, I tried to review my order, check my account, and verify my payment. Unfortunately, none of these options were available on the website. Even after logging in, I was redirected to the original page as if I had never placed an order. I had to reset my password three times just to try logging in again. I then called customer service, but no one answered. After being on hold for an extended period, I was offered a call-back option. I selected it, but the call was disconnected. I called back and waited another 30 minutes, only to be told by an automated system that no one could take my call. I also emailed customer service to cancel my order and subscription, but I only received an automated response. This has been a frustrating experience with terrible customer service, and I am concerned that I may have been scammed. I have already contacted my credit card company for assistance.

  Business Response

  Date: 01/15/2025

  We apologize for the inconvenience. We are working to improve our communication with customers. I have reviewed the account and see that it was cancelled effective today and a full refund in the amount of $109.90. Please allow 5-7 business day for the refund to complete. The customer will however receive the shipment, please do try the meals and enjoy. We hope you will consider trying us again in the future. 

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order on December 30th, 2024 for $109.90. The plan that I had purchased was a 20 meal plan: 7 breakfasts, 7 lunches, and 6 dinners. Everything was planned out and I was able to pick and choose which meals I wanted in said meal plan. I received an email that my meal plan was being prepared for shipment on January 6th, 2025 and then on January 8th, 2025 I received an email that my shipment was delayed due to the holiday. I just received the shipment today January 10th, 2025 and had several issues with the shipment. The dry ice in the shipment was completely evaporated, there were 7 missing meals in the order, and there were 3 meals that had duplicates. I had called customer service and explained the situation and they offered a partial refund only. I explained that I wanted to try out the diet plan and this was not the best way to do it with duplicates of mainly breakfast items and there was no other resolution from there.

  Business Response

  Date: 01/15/2025

  This issue has been reviewed, and we are issuing a full refund. We refunded $32.97 for the missing meals. We are issuing a refund in the amount of $76.93 to complete a full refund. We do hope this helps to resolve the customers concerns and hope you will consider trying out plan again in the future. 

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:01/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the BistroMD meal plan shortly before New Years Eve and the website said that I should expect the package by January 4. Late on the afternoon of the 4 I checked the website to track the package and the details hadnt been updated because the carrier had not received the package yet. I called customer service and they said theyd call me back once they found out what was going on. 7 hours later I still hadnt heard back so I emailed customer service. I got a response next day stating that they still had no answer has to why the package hadnt shipped. I emailed again last night requesting a follow up and still no update or response. I just tried calling their customer service line and after waiting for a long time for an agent, I was disconnected. At this point I dont want the food because it will be no use to one as I will be traveling beginning next week so I wouldnt be able to use most of it. I would like a full refund.

  Business Response

  Date: 01/09/2025

  We do apologize for the inconvenience and the delay in shipping. According to ***** tracking number ************ the package is out for delivery today. We have issued a full refund for this package. The meals can be placed in the freezer for future use. Thank you for giving bistroMD the opportunity to serve you. 

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***********

• Initial Complaint

  Date:12/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 21 frozen meals from the COmpany which were shipped with dry ice and supposed to arrive on Saturday December 7th. The package arrived on Sunday afternoon and the dry ice was completely melted and the food packages were room temperature. I am not happy and am afraid to eat the items as I don't want to risk food poisoning. I have reached out via multiple emails and phone calls which do not get answered to get this matter handled with no success. They don't answer the phone, disconnect you while waiting, and even their headquarters phone number in ******, ** is no longer in service. I have had some issues in the past with them related to foreign objects in several meal packages...which I reported. Apparently, they are not consumber-friendly these days and too busy or unwilling to acknowlegde legitimate inquiries.The company should be reprimanded and should seek to address quality concerns and food viability even if delivery was delayed by ***** (assumedly).

  Business Response

  Date: 01/03/2025

  We have spoken to this customer and resolved the issue. A refund has been issued. 

  Customer Answer

  Date: 01/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:10/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Mother signed up for Bistro MD food trial service for ***** the week of Sept 22nd Before the first order was shipped I logged in to add my credit card to pay for her order and change the 5 day diabetic menu plan. After changing the menu and adding my credit card before the order had shipped all seemed ok. A few days later my mother received the order and was ok with it. The very next day another box of food showed up unexpected. I called Bistro MD the a few days later 9/27 and explained what I had done and their www site is not very good at confirming what has been ordered or changed. I asked why would I have ordered another box of food to be shipped the very next day after first order. After speaking with the customer service agent who was insistent on no refunds can be made I asked for a manager to call me back and they said someone would call me back. No call ever received. I have called their customer support line again this week and asked for a manager to call me back. No call back yet, I'm still waiting for a credit of ****** for the 2nd box not ordered. This company is the worst I have used so far when it comes to food delivery service, I suspect many other people are having similar issues with them as I see many BBB complaints.

  Business Response

  Date: 10/03/2024

  After reviewing this account I have found that 2 orders were placed the first on 9/18/24 order number PR-373462 and the second order placed on 9/22/24 order number PR-374704 therefore both orders were shipped. Both orders had been delivered before we were contacted. Our Supervisor received a call request on 9/27/24 the first time, she returned the call to Karen on 9/27/24. A Voice mail was left at the number on the account 401-932-7772 advising that the 2nd subscription has been cancelled. We received another Supervisor request on 10/1/24, she returned the call to Karen on 10/1/24. The voice mail advised cancelled that Karens subscription was cancelled on 9/30/24 and that we will not be refunding for the duplicate order as well as she was emailed orders confirmations and shipping confirmations for both orders as well as we were not contacted until after both orders were delivered. Our Supervisor also emailed Karen advising the same information. I have attached a copy of the email confirmation of the call. 

  Customer Answer

  Date: 10/03/2024

   
  Complaint: 22372049
  
  I am rejecting this response because:
  My mother an 82 year old woman and had no idea two orders were being shipped the same week. Your www site is very confusing and no real confirmation what is being shipped or plan selected. 
  
  I had gone in to add my credit card to pay for my mother’s upcoming food delivery and change her menu as she asked me to do and we ended up with two orders. Who is going to place two 5 day food orders to be delivered the same week? Maybe your company needs to add a checksum to www site, do you really want two orders shipped this week. 
  
  This was supposed to be a first week trial of your recommended food service and has become a big FAIL. I will not be paying for the 2nd order of 149.90
  

  Sincerely,
  
  Joseph Churukian

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There I'm sneaky tactics on trying to get your credit card number before they show you the menu. I did what they wanted me to do and they took $97 from me. And they took it in 5 minutes and I'm still waiting 3 weeks later to get it back

  Business Response

  Date: 08/05/2024

  Thank you for reaching out to us. ************************* placed their order on 7/25/24 at 8:43am. Customer called on 7/25/24 to cancel and order was cancelled at 10:21am. Since the payment had not settled at that time the order was processed by the bank as a voided transaction. No refund would be needed.
  We do allow all customer to view our menu by going to the ************************ homepage and clicking on Menu at the top of the page before placing an order. 

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22093390
  
  I am rejecting this response because: they are not telling you the truth. They robbed me. They took $100 from me. Isn't that a crime?The owner should be arrested
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/12/2024

  This is *************************

   

  BistroMD, whose headquarters are in *******, lied about the interactions between them and myself.

   

  I wanted to try their service.   I gave them my credit card, and there was no food I could eat so I cancelled it in 5 minutes.  They agreed to return my $97.16 and gave me a confirmation of the process which was completed. (see below)

   

  They lied to BBB and I want my money back.  I've reported them to reddit and to BBB and now I want to get an attorney to get my money back.

   

  See proof of their email to me confirming my refund.