Business ProfileforGenealogyBank

I signed up for a 7 day free trial June 19,2024. I tried it and found it to not be what I wanted to use after trial so I requested via their site link for password to cancel several times but never got. Then this morning , I was debited $85.42 for a one year subscription to their service. I never stated that I wanted the one year subscription, nor did I sign up for it. I tried to call my bank and stop the payment, but their customer service line says since the transaction is still pending I can not dispute it. As of now I still can not log into the account based on the email address that they claimed I used and processed to set up this trial period. I was well and unable to handle on 6/25 after seeing my doctor and knew I had to make a call before then, my attempts were 6/23 and 6/24. I had an old trial for long ago that was canceled and every time I tried to get into the recent trial it would not let me and could not access this account under the email they billed me with today @ 6am 6/26/2024. It should not be this complicated to cancel services you don't want with a trial subscription. First time I have had this issue, always cancel or keep 2 days before the trial period is over I reach out to the company as you can see in my email.