Complaints

• Initial Complaint

  10/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August 16, 2024 $2995.89 Took car 8/5/24 car wasn't checked until 8/8/24. I rejected the ************* the car only to find it running loud and shaking which it wasn't doing. I drove it home & parked it. Called a mechanic to ash him about it and he agreed that it shouldn't cause that. Rental car, 8/13/24 complaining, asking them to undo whatever they've done. 8/14/24 had to agree to the injector replacement which I knew I didn't need but since I used my extended warranty there in the past I agreed to it. I was told they no longer accept outside warranty and it wouldn't cover that item anyway. 8/16/24 picked up car after repair was completed only to find the car still running hard and shaking. Told advisor who called the mechanic to come out. Mechanic takes car back in and ***** minutes comes out with car running smooth . I asked him what was wrong which he answered a cracked spark plug. I realized then that it was put in to get me to do the work. I only took my car because I noticed a little vibration when I take off and wanted it checked out before my wife went back cause school was out for summer. The car still does it. This isn't the 1st time but I felt that I would get better service at the dealership. They knew to use repairs that wouldn't be covered by a warranty and I fear how many older and others they've taken advantage of.

  Business response

  11/01/2024

  The vehicle was first brought in on 8/5 with the concern "vibrates when driving".  We duplicated the concern and found several codes for misfires in two cylinders.  Through further diagnoses we determined that the misfires were caused by two fuel injectors that were partially clogged, possible due to contaminated fuel.  We recommended replacing all four injectors and the customer declined and took their vehicle.  On 8/14, they returned with the concern "check engine light on".  We scanned the codes and found the same misfire codes for the two cylinders, and again recommended replacing the injectors.  The customer then authorized the work and the repairs were performed.  Once completed, we had the customer road tested with the technician and verified that the vehicle was repaired.  Sometime later, after driving home, the customer returned with a vibration.  We inspected and found that one spark plug was cracked.  We don't know how the spark plug was cracked but we replaced it at no charge and the vehicle left without the check engine light being on and running smoothly.  All of our repairs come with a 1 year unlimited mileage warranty and if there is an issue due to the repairs, we performed it will be covered. 

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I got my 2024 Toyota Camry from the Toyota dealer on *****************. I also received auto insurance from them as well because we had sat there all day and could not find affordable insurance in budget due to the car note being ****** alone i told the guy over the financing department i could not afford expensive insurance and the car note. So, They decided on proving me with two separate temp policies one for 2 weeks or so another one for 30 days. I also have a copy of the insurance policy provided by them for the addition 30 days. I was reassured I'm good to go and was covered so i left the lot under the impression I have time to get insurance because they were aware of my financial situation and insisted, they were trying to work with me. After two months of having the car, I received a letter from Highway safety patrol saying Toyota has denied me for the coverage and I need to show proof of insurance using a different company from the of date purchase. My license is now suspending for failure to renew my registration. The issue is my registration does not need to be renewed until 03/25. Now I can't get insurance because my license is suspended for something that's invalid plus insurance is even more now. They were fully aware im a single mother and could not afford any hiccups with extras fees. Now i have to pay for insurance, reinstatement fee, the car note, rent and everything else. Is there anything anyone can do to help?

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a part for a seatbelt for a 2008 ***** in October ************************************************************* The car was totaled in September 2023 so I no longer needed the part which I still have not heard anything about. I have requested a refund for the part and was assured I could get one but have not been issued a refund. Unfortunately the original receipt was lost in a fire but I was assured that my order could be looked up. No one has contacted me regarding the refund

  Business response

  03/29/2024

  The part has been sitting on our shelf since November 2021... regardless of how long ago it was or that there is no receipt, we have reached out to the customer and will be issuing a refund.

  Customer response

  04/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Yo y mi pap compramos un carro 2024 en Lipton Toyota, Febrero 11, 2024 el precio ********* es $35,848 di un down payment de $12,000 mil dlares es imposible que un carro de $35.. mil dlares me salga al doble de lo que vale cuando estoy dando un depsito de $12,000 mil dlares, como un carro, el dealer me lo va vender en casi $59,000 mil dlares, cuando yo estoy dando un down payment de $12,000 prcticamente el depsito en vez de restarle, ms **** se lo sumaron, el depsito literalmente me lo estn robando. Y no solo eso intent arreglar las cosas con el financista y el general manager, pero nadie me quiso atender, en vez de llegar a un acuerdo con el financista ms **** me dijo a m a mi familia que nos retiramos de su oficina que lo estbamos haciendo era una estupidez, est insultado a su cliente sin ninguna razn, se supone que es una compaa grande de buen servicio al cliente, si el cliente tiene alguna duda o algo no le parece sobre su contrato tienen que intentar la manera de solucionar la situacin, es un dealer grande con muchos clientes como para que le roben el dinero al cliente, fui 3 das y me dejaron esperando, nadie me quera brindar servicio ni el general manager, el general manager se rehusaba a brndanos servicio. Incluso ped copia de todo los papeles que firm y el financista me dijo que ell@s no me podan brindar copias de ningn papel que firme. Incluso uno de los vendedores me dej **** claro de que no perdiera mi tiempo porque nadie me quera brindar servicios y que los $12,000 se los avan robado y que nadie nos quera ver en el dealer. Yo lo que quiero es que me devuelvan mis $12,000 dlares. Y que el automvil se lo lleve el dealer, porque yo le deje el carro con las llaves al dealer y cuando llegue a casa el carro esta en mi casa. Y el banco nunca recibi un contrato ************, si no, que hasta un mes despus 03/11/24 y yo ya no quiero el carro porque me estn robando $12,000 y no pienso dar ms ******* de lo que ya me han robado.

  Business response

  04/08/2024

   

  I am the attorney for ********************** who has requested that I provide **********************s Response to ************** Complaint. The Federal ******************************** Act, 12 CFR 314 and the ******* Information Protection Act prohibit ********************** from publicly disclosing the terms of the transaction between it and ************** and her father unless both ************** and her father ***** ********************** permission, in writing, to disclose said terms.  Notwithstanding, ********************** can state that, under ******* law,when someone signs a contract they are presumed to have read the contract,understood the contracts terms and agreed to said terms.  Both ************** and her father signed the Retail Buyers Order Contract for the purchase of the vehicle and the Retail Installment Sale Contract for the financing of the vehicle purchase.  Both contracts clearly set forth the terms of the transaction.  Should ************** and her father both ***** ********************** written permission to publicly discuss the terms of the transaction, ********************** will supplement this response.
  
  ***************************************.
  FBN 294799

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This dealership allowed someone to come in and fraudulently purchase an entire brand new 2023 Toyota Camry under my name with a completely fake license and a picture that did not match. The dealership is not assisting detectives with getting the car back nor will they turn on the tracker to find it . This dealership had many complaints about fraudulently ****** cars and they wont do anything about it.

  Business response

  04/02/2024

   

  Lipton Toyota adheres to Red Flags standards regarding verification of identity documents.  The documents in this case met those standards.  In November 2023, Lipton Toyota received a subpoena from the Broward County ********************** concerning this matter and promptly complied with the subpoena by furnishing all of the information and documentation requested in the subpoena.  To date, no further request has been made to Lipton Toyota concerning this matter. There is no tracker on the vehicle.

  Customer response

  04/10/2024

   
  Complaint: 21335182
  
  I am rejecting this response because:

   

  That was a brand new, zero mile , 2023 Toyota Camry, there is absolutely no way that a dealership is allowing a car to go off the lot without a tracker. If thats the case, people can take the car and next pay. Also, the Toyota app is connected to the car, so you are able to turn on the tracker. 
  

  Those documents were not correct and once I provided the correct documentation, they tried to photocopy it to make it seem correct. They have made no effort so retrieve this vehicle even though they know it was purchased with a stolen identity. 
  

  the have also not be cooperating with police, now have the cooperate with the detective that is on the case.
  

  This dealership has put in no effort to assist me, or the police with the return of this vehicle.

  All I ask is that they assist me with finding this car and having it returned. I want nothing from them or to deal with them in anyway. 
  

  They information that they were provided was absolutely incorrect, they would not even provide the detective with an accurate picture of the incorrect license, they used a fake social, and they definitely used fake pay stubs and banks statements. How on earth was a company, as big as they are, not able to catch one fake item and release an entire vehicle?

  
  Sincerely,
  
  *********************************

  Business response

  04/16/2024

  Lipton Toyota stands by its previous response and considers this matter closed.

   

• Initial Complaint

  12/28/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I took my car to Lipton Toyota on 12/21 for a diagnostic. I was told that I would be contacted by the service advisor for update. It was hard to get a hold of the service advisor. If and when I got a hold of him. I was told that it could be the battery of a fuse. 12/22 the advisor told me to pick up the car because it they could not diagnosed it. when I got to the dealer. The advisor went home. I was told by another advisor that they did not assemble the car. He said to come back on 12/23. he will give the car to a more experience technician. He said to give him 2 hours and he will get back to me. i waited the entire day never heard from him. I fallowed up on 12/24. the agent I spoke to advised that it would be impossible to get a diagnostic that quick. I called 12/26. Spoke with service mgr. who advised that they not check on the car till 12/23 in the afternoon and then need more time. i advised to assemble the car so I could pick it up. later that the service called stated that they find something that would cost 600 and further diagnostic. i told him to assemble the car so I could pick it up. When when to pick up the car they charge ****** with diagnosis.

  Business response

  01/12/2024

  ******************** came in on 12/21 with an *** light concern.  At the time of writeup he was explained that the vehicle is out of warranty and that there would be a diagnostic fee and that we were going to need time with the vehicle.  We scanned vehicle and found two unrelated codes but could not communicate with the *** computer.  We have since found out that this vehicle had been at another dealer a few day before and was experiencing the same thing.  This was a busy time of the year leading up to the holidays and the technician would check the vehicle periodically when he had time.  The customer no longer wanted to wait for us to complete our diagnoses and demanded to take the vehicle out.  Although we were not given enough time to diagnose the vehicle properly, we still spent several hours up to that point disassembling and then having to reassembling for pickup.  Regardless, the customer is still responsible for the checkout time that was authorized at the beginning.  I called customer and left a message to discuss but no call back as of yet.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  11/27/23 took Toyato Camry 2023 LE into service **** at 10:30am appt; noticed a ticking noise coming from under the ***** Service rep was ****. **** informed my son that car should be ready in about 2-3 hours. 2-3 hours pass, no call yet from dealership. I decided to call Lipton Toyato. Once I called, I was routed to ****'s ********* and left a message. I called back and was sent to another rep's ********* and decided to call back. I call back a third time and was transferred to a rep, as I was trying to explain, this rep noticed that **** was my actual rep and transferred me directly to ****. Mysteriously he was available for that call. **** said he had NO information as of yet on my car and this was about 3pm. The car had been there for hours and no one had even started any work yet. **** felt my frustration and stated he would call me back after speaking with the mechanic. Approximately, 1 & 1/2 hour passed and **** calls me back stating the mechanic wants to keep the car overnight so that he can determine what is the cause of the knocking noise the car was making (under the ****** I expressed my concerns that I have no car, you had the car for all these hours and never started on it and I have no way back home. He stated "give me a few minutes, let speak to my general manager. 20 minutes pass, ************ calls me back, stating,= they have diagnosed the car with being in a flood or water damage occurring. 20 minutes. Then I was told you have NO warranty. WHAT? ****************** go ahead and tell me, be honest, you drove the car thru water/flood. Shame on him!!!! I never did that!

  Business response

  11/28/2023

  We verified a rod knock from the engine.  When we lifted the vehicle we discovered that the rear ******* had been pulled away and fasteners bent.  When we brought the vehicle down we inspected inside for water damage and found the rear floor board damp on both sides.  The missing covers under the vehicle, the rod noise in engine, and water in the rear of the vehicle are all consistent with driving through high water.  This is not a warranty concern and recommend that customer call their insurance company for coverage.  Customer is also welcomed to pickup vehicle at no charge and get a second opinion.  

  Customer response

  12/05/2023

  Insurance Company has now come out to Toyota to review damage and determined New engine is needed and carpet needs to be replaced. I contacted Toyota myself after insurance rep called me. I spoke with service rep; rep stated I will get an email from insurance shortly. I have not received an update as of yet but I am sure I will soon.

  Nothing was explained or clarified however from Toyota in regards to original convervastion on 11/27, of no longer having any warranty. General manager stated that was never an issue on response to complaint but service representative stated that originally on call. 

  Customer response

  12/05/2023

  Hi I ************* with insurance company that an estimate cost was sent to Toyota to repair vehicle. The question is what happens to the warranty. Do I still have my warranty on the car. I have only had the car for 4 months 2023 I want to make sure warranty is still valid on this car.Thank you

  Business response

  12/06/2023

  Once the repairs are done, the warranty is one year or the remainder of the factory warranty.  In this case, the warranty would be the remainder of the vehicles factory warranty.  

  Customer response

  12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  09/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I FINALLY RECEIVED MY LEASE CONTRACT. THERE IS A $4900 DISCREPANCY!!! THEY BOUGHT MY 2020 Tacoma for $29,500. *********** finance guy says they only gave me $25,000. ****** who gave me the offer is missing in action!! ****** offered me $29,000. I said No....he came up to $29,500....I agreed....initialed or sign....that paper is not in my folder.Not sure if it is Rich....or ******....or if they are **************.....but my $4900 is missing!!!

  Business response

  09/19/2023

  The customer wanted to go to the ************** to see his options; they reviewed Finance and lease options with *************************. They explained to the customer that there would be a $ ***** Equity check back to the customer, and the rest of the money would be used to lower his monthly Payment. 
  
  
  
  
  

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am bringing to your attention recurring unsatisfactory experiences I had at Lipton Toyota. I have been a loyal customer for many years and realized that necessary services and check *** I requested and paid for had never been done properly. Since I bought the car in 2013 at Lipton, regular check-***, services; tires, brakes replacements were always done only by them. The recent events are as follows:04/21/2023: Brakes were replaced costs almost $900. Vehicle started making noise while driving about one week later. Vehicle was brought back to Lipton, but they returned it stating no issue. Beginning of June, difficulty accelerating began, jumping from neutral to drive..06/12/2023: Vehicle was brought to Lipton regarding transmission concern. They kept it for hours, then returned it stating no issue. same thing reoccurred shortly after appointment. 06/26/2023: Vehicle was brought back to Lipton regarding transmission concern. They kept it for hours, then returned it stating no issue. I insisted, asking the advisor if they were absolutely certain. He again stated no issue.07/10/2023: check engine light appeared in the evening. Scheduled appointment for 07/14/2023 with Lipton for the third time regarding transmission. 07/12/2023: Vehicle broke down and was towed to a different mechanic this time for a second opinion. ******** stated transmission was terribly damaged and assumed it went a long period of time without being checked.Transmission repair costs money that I definitely don't have. Had Lipton really performed services and conducted check-***, the transmission wouldn't go out. I did everything in my power and made several attempts to prevent and to resolve the problem with the dealer's agents, but their reckless disregard led to the loss of transmission. I seek for Lipton Toyota to fully repair the transmission at no cost. I am only in this situation because Lipton Toyota failed to check my vehicle each time I brought it in regarding the transmission.

  Business response

  08/10/2023

  Explained to ************** that the last two times she came in we were unable to verify her concern and the check engine light was never on.  We drove the vehicle several time throughout the day but could never get the check engine light to come on or to duplicate any drivability concern.  Ask ************** to bring vehicle in and we will diagnose the issue and we will assist in whatever way we can.  

• Initial Complaint

  07/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I took a perfectly working vehicle in for an oil change, I was returned a damaged Key/A car warning me about air bags and a damaged Driver wiper I immediately informed ******* the Super visor in reference to the key, I was told other wise. I returned immediately and informed *************************** in person in reference to the red air bag warning, he said to ignore it unless it stayed on permanent,,,,,, as the days passed the light was on and off making me very uncomfortable. Fast forward right before to my departure to Key west, the light came on and stayed on ( in the past this type of situation once before was corrected immediately, now that I type this I am realizing, when the oil is changed that area seems to come loose, I can prove it w/my well maintained history/records! ) came out later to have to rent a car because they some how ( later to find out ) loosened up an adaptor to my air bag, causing me to have an unsafe vehicle to drive. I could not I was goin on a road trip W/PASSENGERS! I immediately took the car back in, I spoke once again w/*************************** NO ONE AVAILABLE to see the car to run even a diagnostics till the following Thursday. NOT ACCEPTABLE.Fast forward I had to rent a car for my preplanned trip $551.00, I DID NOT DRIVE MY ***! Return to service as stated & on that Thursday I was charged for a diagnostics $150.00, ( I did an a/c filter change not a problem there)I return to pick up my car after stating clearly I DID NOT DAMAGE MY *** I DID NOT-BRING IN A MINT CONDITION car 2012, w/less than ****** miles! ** receive a vehicle w/3 damaged areas ALL HAVING TO DO W/SERIOUS SAFETY!!!! SERIOUS! I had no choice but to pay, I was not assited in anyway w/any of my concerns, FACT IF THE *** HAD GONE IN W/AIR LIGHT ON, they would have documented it there & then, they gave me back a HUGE SAFETY ISSUE ON A *** THAT is 100% WELL maintained *************************** TREATED ME LIKE GARBAGE YELD AT ME CALLED ME A LIER I called him out! (MORE)

  Business response

  07/12/2023

  Called and spoke with customer about recent service visit. We would both like to move forward and continue our relationship.  We have offered to give **************** an inhouse credit of $551.00 for which he can used towards service while we try to earn his business back.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩