Complaints

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to Lipton Toyota on April 24,2023 and traded in my vehicle for a new vehicle and I was promised that they will payoff my loan and give me an additional $10,000 toward the purchase of my new vehicle. I was mislead and they went and took out a credit card unknowing to me and used it as a down payment toward my new vehicle. I ah e contacted them several times and went into the office and the finance ******************************* is never available, they keep making excuses. When I reviewed the paperwork after they never mailed it home to me. I noticed they never gave me the $10,000 but only $922.08. I need help because I am not getting a response and I made a report on June 8th and since then Lipton wont return the calls to the.Toyota Brand Engagement unit. I look forward to speaking with you guys and getting some help.

  Business response

  06/30/2023

  I've attached the Signed Credit Card Form .
  
  
  

  Customer response

  07/10/2023

   
  Complaint: 20252218
  
  I am rejecting this response because:
  What the company is stating is not true at all. They said they were going to mail home the documents in which they never did. I did go in person and receive a copy of which I have in hand so how can he say I never came and got the documents. My vehicle was approved for KBB value as $50,489.00. I was told I was getting $10,000 towards my next vehicle my trade in was in immaculate condition. Why did I only get $922.08? They ripped me off totally I trusted them with good faith because I have dealt with them before so I trusted them. Then in addition I have an addition $2000 down payment and unknowing to me they took out an additional card for $2,500 and out that towards to my down payment. Why would they do that. The finance guy did not explain nothing he asked me to sign and I did and then when I finally got copies of the documents I saw what they did. This is not right what they are doing to customers. Its unfair. 
  
  Sincerely,
  
  *******************************

  Business response

  08/15/2023

  We have attached a copy of the Credit Card Form that is signed by the customer.  When the customer bought the car, the finance Manager went through the contract and different options for down payment, and the customer signed the additional credit card from Toyota. On June 7th, the finance manager ( ******* ) contact him on his cell phone and told him he had all the copies from Credit card authorization and the negotiation worksheet. The customer came by and was given a second copy of the paperwork.  

• Initial Complaint

  06/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 30, 2023 I went to the LIPTON TOYOTA DEALER to get a ****** MILE SERVICE with my 2014 TOYOTA CAMRY. The assistant service manager was ********************* and the service manager was ***************************. I was told that I was doing an oil change service, but later, ********************* suddenly came and asked me to change the BETTERY. He took me to the cashier and asked to pay $235.97, so I paid $100 in cash and paid $135.97 with a debit card. I paid a total of $235.97 to the Lipton Toyota dealer.I found that Bettery had a lot of dirt and small stones on it, and plastic and lint-like things were loose and stretched out like hair on the edge. Supposed treated it with grease to prevent corrosion and reassembled it, but there was a very dirty battery in place with no trace of such action. I couldn't believe they had exchanged it for a new one. It was unacceptable level of service. I thought wasted money, so I went back to the assistant service manager, *********************, to show the condition and ask for a new one, but he refused. The service manager, ***************************, also said that the dirty battery was new and could not be replaced. To exchange, they asked me to pay the exchange fee again. I tried all my efforts to get change new battery but They denied.I call the police and call to the Toyota ******************** I expected they change battery infront of me but They don't show me anything. ********************* told me "Don't comeback to me" and *************************** told me "you can't come to dealer no more I will put the note in system for Don't accept you. No one gonna accept you."Someone who knows how to be considerate of customers should be a service manager. It's ridiculous that someone who tries to fight with customers and behaves rudely like that is in the position of customer service manager, isn't it? ********************** in ************ needs to deeply reflect on how to treat customers and desperately needs supervision from HEADQUARTERS OFFICE. When using DEALER, I hope stop doing lude to customers.

  Business response

  06/24/2023

  On 5/30/2023, we installed a new battery in ************** 2014 Camry with ******* miles.  Once completed he came back in accusing us of not installing a new battery.  We then proceeded to showed him his old battery that came out of the vehicle and offered to show him the video tape of the technician actually replacing the battery but he did not want to see it.  He then called Toyota headquarters which in turn called us and they offered to pay for another new battery to be installed for customer satisfaction.  We installed a second new battery and again ********** accused us of not replacing the battery.  As we did before, we offered to show him the video of the battery being replaced and again he refused to watch it and he then called the police.  ********** showed up and an officer inspected the battery in ************** vehicle and then watched both videos and confirmed that a new battery was in fact installed twice in his vehicle.  After all that, ********** was still accusing us of not installing a new battery.  We then explained to ********** that after all of the accusations and abuse that he is no longer welcomed at our dealership and the police officer then asked him to leave.  
  

• Initial Complaint

  05/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a AC clutch for my truck and the part was special order. I brought it to my mechanic and he said he couldnt install it because of a broken ground wire. I attempted to return the defective part but they said they dont accept returns of special order parts and thats when I disputed the charge with AMEX and the charge was reversed. I then received a collections letter this week demanding payment for $187.25 for payment to Lipton Toyota for their defective part. I still have the part and wish to return it but was told back in October they dont accept returns of special order parts

  Business response

  05/13/2023

  It is stated on every customer receipt that there are no refunds for electrical or special order parts.  This customer ordered a magnetic clutch assembly on 10/5/22 and now states there is a problem with that part.  Toyota's warranty on parts is 12 months and we would be glad to warranty and exchange his part for a new one but we will not give him a refund.

  Customer response

  05/16/2023

   
  Complaint: 20052358
  
  I am rejecting this response because:

  I tried to return the part the next day and their parts counter told me they do not accept parts back that were special order but I was unable to use the part because it was defective from the manufacturer. I still have the part. I still want to give them the part back. The charge was reversed by AMEX and now Lipton Toyota sent a collections company after to me to affect my credit score. I am ready to give their defective part back as they previously denied me that option. 
  
  Sincerely,
  
  *********************

  Business response

  05/22/2023

  The part that the customer was trying to return had been clearly installed in an attempt to repair an issue.  We were glad to warranty the part, but the customer was not interested in another part but only a refund.  I can only speculate that the reason why the customer wanted a refund and not a new part was that their issue was misdiagnosed and therefore the special ordered part did not repair the vehicle.  Regardless, as it clearly states on his receipt, there are no returns on special order parts.  The customer was sent to collections because he stopped payment on his credit card.  As it stands now, the customer has the part and has been issued a credited, while we are still awaiting payment.  

  Customer response

  05/22/2023

   
  Complaint: 20052358
  
  I am rejecting this response because:
  

  They havent even seen the part and theyre making the assumption that the part was used by me. I had to go buy an after-market part because this one wasnt able to be used because of the defect and unable to be warrantied. I wont be paying for a part that was never serviceable from the point of sale. Whatever happened to this part was not in a working condition when I received it and was either damaged in transit or swapped at the dealership by a person that works there. Either way I am not going to be at fault as a consumer for a part that I wanted to return that they didnt want to take back. I will never use Lipton Toyota again and I am actively spreading the news on social media of their dishonest business practice. 

  
  Sincerely,
  
  *********************

• Initial Complaint

  04/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business defrauded me of a vehicle purchase based on their specified price for a vehicle. I had a dealer specified price of $51,793 and when I wanted to purchase it, in person they specifically said no. I have to pay $1500 on top of that number in order to purchase a vehicle. There was no explanation as to why their own numbers are not what I have to pay.Even after the sales manager stipulated higher numbers before I am allowed to make a purchase, they also wouldnt provide any discounts to me as a veteran, and it is Toyotas specific sales promotion that permits $500 off in the event of a qualified veterans purchase and $750 on a specified sales event. I believe this to be discrimination, and would like to understand why Im forced to pay more than anyone else.I spent a significant amount of time procuring funds. They also stipulated that I should give them a chance for them to provide financing - regardless of the fact that I already walked in for this as a cash purchase. This was an attempt to damage my credit and create a large problem with my future ability of a vehicle purchase. This business conducts extremely fraudulent advertising and it is illegal to defraud consumers.

  Business response

  04/19/2023

  The customer came to the dealership and want's to buy an Incoming  4runner ( TRD OFF ROAD Luner Rock Color ). We offered him MSRP ****, but He Refused. He wanted to Pay only invoice; He said he could buy it an Invoice from *****. 
  
  
  
  

  Customer response

  04/19/2023

   
  Complaint: 19933846
  
  I am rejecting this response because:
  Its a fallacy, stating that this dealership offered ****.  Specifically the finance manager stated they will not sell this vehicle for anything less than $1500 over the **** price. And that is that its on the line sheet with pricing he presented to me and wanted me to sign.

  They didnt offer a military discount or the $750 keep it wild Toyota discount either.  It was pretty insulting considering I was informed I wont be able to purchase this same vehicle ANYWHERE else because they are the only ones that have it.  I guess if you have your credit run 400 times in a row by these thieves they might say you sort of qualify for a discount after 19% APRprobably the best they can do

  Go ahead and try an hour North of these crooks, and youll be a happy customer.  I bought the same vehicle and received the discounts Toyota offersno financing required as it is a CASH sale.  I pickup my new vehicle in 7 days, and Ill happily drive it to an attorneys office for a civil suit.

  Under Article 817 section 40 of the ******* constitution false or deceptive advertising is illegal.  Price gouging is also illegal but more so under federal statutes.  Continually claiming falsehoods, while stealing from the public under a pretense of being a Toyota dealer should create a loss of your license to do business in any capacity.  All in all, you will lose your business soon enough.

  
  Sincerely,
  
  *********************

  Business response

  05/11/2023

  Hello 

   

  The vehicle the customer attached belongs to a different dealership please see the attached. It **************  ********************************** Rebate Comes from SETF when the customer finances a vehicle through them   PLEASE see the attached 

  and this is the lead back in April 13th showing the customer wants to pay only the Invoice for the vehicle  PLEASE see the attached 

   

   

   

   

• Initial Complaint

  04/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I simply went there for a service and they tried to convince me to trade in my vehicle. They wanted me to apply for a credit card for financing. I declined all options. They ran my SSN for a credit check. I later found out that there is now a credit card opened under my name and it is now hurting my credit score. They fraudulently used my personal information.

  Business response

  04/25/2023

  **** came in to service the vehicle. We reached out to him to upgrade his vehicle. He permitted us to run his credit ( Please find the attached Signed Credit application )  
  
  
  
  Thanks

• Initial Complaint

  01/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a horrible experience when shopping at Lipton Toyota on 1/8/2022 for a used 2022 Camry XSE -Stock# U024357/ VIN: *****************. They are guilty of false advertisement. Please see attachment of a summary of my experience, correspondence of Toyota *************************** and Images of online false advertisement. I would greatly appreciate your assistance. I also have evidence of text message correspondence between I and the Sales Associate, ********. Also, witnesses of actions taken while onsite at dealership.

  Business response

  01/30/2023

  The customer came into ********************** after seeing the Price online for The 2022 Camry XSE -Stock# U024357/ VIN: *****************. We advised the customer it was an honest mistake( typographical errors ).  Please find the attached screenshot of our website Disclaimer  . we offered her a discount on the Price, but the customer refused. 
  
  

   

  Thanks 

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought a new Toyota Corolla in December 2020. Shortly afterwards the car would not start. Had to call out breakdown service. Lipton was adamant that there was no issue. Took it back again as problem persisted. They changed the battery as they found it was a manufacture issue concerning part/parts which they had to order. The battery was changed because they realised the car would not start while waiting for the parts. My car will be 2 year this week. All of last week I had problem starting the car. This mornimg it was totally dead. Called out Toyota breakdown service. ******* who came for the call-out said its not the battery or the alternator. There seems to be an underlying problem.My car is due for the 2-year service tomorrow 12/20/2022. I wanted this documented as, one, I called to get an email for someone in charge but was being given evasive answers. And secondly Lipton should take responsibility for the fault. I dont want to be left with this problem or a defected car.

  Business response

  01/17/2023

  I called and spoke to Ms. ********* and she explained that she was worried that if her vehicle did not start again that she would have to pay since it is now out of warranty.  The reason for her worry was that she thought that her vehicle came with a two-year warranty.  I explained that the vehicle came with a 3 year/36k warranty and with her in service date being 12/23/2020 that she still has warranty until 12/23/2023.  I also explained that her vehicle came with a powertrain warranty that is covered for 5 years/60k.  We replaced her battery on 12/19/2022 and the vehicle has been starting and running fine ever since.  She now has piece of mind knowing that she still has a year of warranty left.

  Customer response

  01/18/2023

   
  Complaint: 18610689
  
  I am rejecting this response because: Lipton Toyota stated in their response that my main concern was that I was worried that my warranty was coming to an end after 2 years.  NO  the issue is that the car had a problem soon after I bought it brand new.  Bought it in December 2020 then the weather turned cold and the car would not start. Toyota did not take it seriously when I took it back.  It happened again very quickly, I took it back and they eventually diagnosed the fault.  During this cold snap the car was totally dead again.  It concerns me as its similar to the previous incident during cold weather and therefore I did not want Toyota to try and dodge their responsibity after my warranty runs out for a problem that existed since  the car was sold in 2020 brand new.
  
  Sincerely,
  
  *******************************

  Business response

  01/19/2023

  On 7/16/21, ************************ concern was that the vehicle was "slow to start".  We replaced the fuel regulator and she has not had that concern since.  On 12/19/22, Ms. ********** concern was that the vehicle "would not start and had to be jump started".  We replaced the battery and she has not had that concern since.  Ms. ******** had two separate and unrelated issues that were both resolved.  As I explained to ********************, all of the service history for her vehicle can be pulled up at any Toyota dealership.  If she has an issue related to our repairs, they would be covered at any Toyota dealership.  We cannot forecast the future but as of Ms. ********** last visit on 12/19/22, her vehicle is starting and is operating as designed.  

• Initial Complaint

  11/10/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They provided me with three different prices and has me sign each one. After agreeing on a firm price and taking **** from my bank they then said that they would be upping the price by thousands. They lied multiple times, were deceitful about the cost and terms of loan and would not give me a firm number on my interest rate. They told us to go get the down payment and come back in which we did and when we came back they told us our signed and agreed upon price was not what they were honoring. They were decietful dishonest and ran my credit on things I did not agree to in writing. They misrepresented themselves every single step of the way and Im considering they were unwilling to assist in taking the hard inquiries which they said would not reflect on my credit report off, Im pretty sure under the fair credit reporting act this is a violation of my rights.

  Business response

  11/11/2022

  Customer agreed and Sign the Credit Application, authorized ** to get him approval on 84 Months so the payment will be within his budget.  
  
  
  
  
  
  

• Initial Complaint

  11/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Black 2015 Toyota Corolla Vin# *****************. current mileage *****. Purchased at, Lipton Toyota dearlership: Steering stopped & battery died. On or around 10/25/22 called Lipton to explain the problem. Told to have the car towed to Lipton location, spoke with ***** C cell **************, to confirm battery under warranty, get permission to leave the vehicle without storage fee until 11/3/22. Which was agreed. Applied for ****** financing ************** to open a account to assist in repair bill. Approval amount determined, and transaction process, charge to Subit, out of pocket cost and ****** down payment. ***** states the Battery is dead, drainned by a bad alternator and cannot be recharged or repaired, on 10/27 ***** states the battery is under warranty and a new battery will be installed at no additional cost to replace the unfixable battery. The first estimate was $925.00, on 10/27 ***** states he would discount the price to $825 and asked for my approval. Several follow up calls to ***** cell phone regarding the vehicle asking, 1 . What would be my prorated amount for the battery, and told it would be free of charge. 2. Asked if there was anything else wrong with the vehicle, and ease check everything so it is safe and taken care of. On 10/28 I also and again asked, 3. Was a diagnostic performed to make sure there's no additional problems, ***** states yes, and its the alternator. 4. How long does it take to repair. ***** states he has to oder the Toyota Alternator which takes a few days to receive. 5. On my follow calls, ***** states, bad news, there are no more Toyota alternators available in 30 states and he would order a new none Toyota brand Alternator, but it would cost $40 more. On 11/3, the payment was not processed as outlined, I was told to rush, back to my bank, I started my car, it wasn't right, ***** lifted the hood and obvious parts are now missing and a cut out, now im told motor mount needs replacement. These issue did exist prior.

  Business response

  11/22/2022

  ****************** came in because her vehicle would not start.  We diagnosed the alternator and gave her an estimate.  Through text, ***** was in constant contact and had to wait over a week for authorization while ****************** shopped our price for the ****************** authorized and completed, ***** walked out with her to show her the repair and pointed out that she was missing the hood prop clip.  He also pointed out that there had been several body repairs done and they probably forgot to installed it. There was not any conversation with us about motor mounts.  ********************** vehicle has been in three accidents according to CarFax.  The most recent accident was on 3/11/2022.  The missing clip goes on the core support that was recently replaced along with other repairs related to the most recent accident. We recommend going back to the body shop and presenting her issue with the clip to them, as well as any other question related to the body work performed on the front end.  If they are not willing to give her the clip, we will gladly provided it for her.
  

  Customer response

  11/22/2022

   
  Complaint: 18369109
  
  I am rejecting this response because:
  The reply is incorrect and noted with StateFarm with a claim for any repairs done only with Statefarm. The first accident was by another person and a Statefarm authorized repair shop repaired the vehicle and inspected it, the last incident in 2022 was a scratch on the driver side door by another vehicle, no internal damage. On 10/25 Discussion with ***** and arrangements to pick up the vehicle on 11/3/22 was agreeded upon first, before the car was towed to Lipton. Asking if the vehicle was checked throughly (diagnostic) and other asked repeatedly verbally and by text. Upon leaving I  noticed the vehicle wasn't right and called ***** to ask about it. They tried lifting the hood, with another employee, showing me a moving engine, stating I needed motor mounts. This would be seen on their video camera. Also i was told by *****, a missing piece of $250-$300 was missing and needed to be replaced. I asked where did it go, how could it be missing. The battery that I was told was (not fixable), but under warranty would be replaced with a new battery, it was not. The front piece seen in picture is removed. The plastic piece for the rod that holds the hood open is a minor issue compared to everything else. 1. The battery was never replaced with a new battery  2. The diagnostic was not done as I was told it was done  3. The inspection for other problems was not done, as I was told they were  4. Check the camera to see the second person and ***** check under the hood  and say I needed motor mounts I was told it would be approximately $1,500 but ***** would try to lower the price. I suggest they speak with the  2nd male  with a thick accent who assisted. I will follow up with statefarm on claims and repairs. 

  
  Sincerely,
  
  ***************************

  Business response

  12/12/2022

  The vehicle was towed in with a "no start" condition.  We inspected the vehicle and discovered it was due to a faulty alternator that was not recharging the battery.  The alternator was replaced, and the battery was checked on Toyota's battery analyzer for warranty purposes.  Toyota requires a failed slip with a 16 digit fail code for the battery to be covered under any warranty.  The battery was tested and diagnosed as only needing to be recharged.  That being said, if ****************** would like the battery replaced, we can do it and she will only be responsible for the prorated amount.   In regard to the motor mounts, they were not inspected and therefore any conversation held in the parking lot with the service advisor was speculation.  If ****************** would like to have the motor mounts inspected; we will need to setup an appointment.   As far as the piece(s) that is missing, as I stated previously, we will take care of it.  I reached out to ****************** in hope of having these issues addressed by now but did not receive a call back.   

  Customer response

  12/12/2022

   
  Complaint: 18369109
  
  I am rejecting this response because:
  Correction:

  #1, I was told by **** that the (battery was not fixable) and would be replaced with  new battery.

  #2. The new replacement battery was at no charge/ no prorated, although I asked about prorated charges, prior. (See notes, see documents). I was told a new battery was being given at no charge. 

  #3. I was quoted $925 for a alternator  later discounted to $825 included a new battery.

  4# I was rushed out due to a error in charge using ******, by Lipton Toyota ****, nstructed to hurry and  ********** the money bank into my bank. 
  Sincerely,
  

  5. There is a cut out and removal of a area, photographed prior. 

  6. Most calls were conferenced and verifiable by a credible party, and additional means. 

  7. I was told a diagnostic was performed on this day, and previous days of my concern with car care. Also documented.

  8. I received a voice mail message from Lipton Toyota, on Thursday 12/8/2022 @ 3:20pm, From: **************. Today is Monday, 12/12/22 the third business day. 

  I have not ignored
  ***************************

  Business response

  12/17/2022

  ****************** and I spoke earlier this week and arranged for an appointment for 12/16. ****************** dropped off her vehicle and we replaced the battery, replaced the leaking radiator pipe, and replaced the hood prop and retaining clip. Once completed we picked her up and I went through everything that was done on her vehicle.  ****************** left satisfied with everything that was done. 

  Customer response

  12/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I spent 5 hours waiting to purchase a vehicle I saw on Lipton Toyotas website on June 5, 2022. The Finance manager (***************************) met with me about 9:30 pm well after operating hours. I was so exhausted and my brain was mush at that point. Long story short the finance manager never provided me with a detailed report of purchase price before asking me to sign all the documents. In addition, I asked if the documents I was signing was for gap insurance, and he replied yes. The very next morning, I went over the paperwork and realized that the finance person had also included additional insurances that were never discussed. I immediately called and also send an email to him. I have since sent more emails and have left voicemail messages and have never gotten a response. The last phone call I asked to speak with his supervisor and they sent me to another persons voicemail and that person has not responded to me either (its been 3 days). I was also told that there was a 1000$ incentive to use their financing which was advertised online and confirmed by the salesperson. There was no indication that on my paperwork that there incentive was applied to the contract.

  Business response

  07/16/2022

  ***************************** ( buyer ) purchased an used CH-R on June 5. This deal, #******. Started at 19:02 on June 5, *********************** ( used car manager ) finished the negotiation on 20:29, *************************** ( finance ) received the deal on 20:47. The complaint indicated the buyer met with finance on 9:30 pm, it was within reasonable time frame.

  
  *********************** went over the Buyers Order with the buyer. The purchase price was agreed prior to see the finance.
  
  There were 4 aftermarket protection sold on the Used CH-R, including Certified warranty, Gap, Vehicle Replacement and Value Shield. All were fully disclosed and agreed.

  
  The alleged complaint was for the 2019 used car which was traded for a brand new 2022 Toyota on 6/29/2022 at Lipton Toyota. All previously sold aftermarket policies were cancelled and applied to the new car purchase as the down payments. The new car purchase only had Gap protection, in amount of $979.00.
  
  Lipton Toyota take pride in long history of customer satisfaction and we take customers complaint seriously. After extended investigation, we found there was no wrong doing on our part. However, we appreciate ********************** business, we shall offer additional discount for his future purchase. Please do not hesitate to contact me if you have any further questions.

  Customer response

  07/18/2022

   
  Complaint: 17447249
  
  I am rejecting this response because:

  I cannot allow misrepresented statements to go unchallenged. The following statements are not true  

  *********************** went over the Buyers Order with the buyer. The purchase price was agreed prior to see the finance.
  
  There were 4 aftermarket protection sold on the Used ***R, including Certified warranty, Gap, Vehicle Replacement and Value Shield. All were fully disclosed and agreed.
  
  Nobody went over the purchase price of the ***R prior to meeting with finance.  None of the aftermarket insurances were fully disclosed.  
  

  Aditionally, the ***R was not able to be registered even though I was charged for Tag and ***** services. This charge was not credited towards the purchase of the new vehicle. 
  Sincerely,
  
  **** ***************************************

  Business response

  07/18/2022

  

  
  
  

  ---------- Forwarded message ---------
  From: *************** <********************************>
  Date: Sat, Jul 16, 2022 at 2:29 PM
  Subject: ********
  To: *********************************** <***********************************>
  Cc: Weam Aly <*******************************>
  

  
  
  

  To: BBB

  Ref: #********

   

   

  Dear BBB:

   

  Thank you for your notice of the complaint from ********************, please see the finding below:  

   

  1. ***************************** (buyer) purchased a used CH-R on June 5. This deal started at 19:02 on June 5, *********************** (used car manager) finished the negotiation on 20:29, *************************** (finance) received the deal on 20:47. The complaint indicated the buyer met with finance on 9:30 pm, it was within reasonable time frame.
  2. *********************** went over the Buyers Order with the buyer. The purchase price was agreed prior to see the finance.
  3. Our website does have $1,000.00 financing incentive, the amount was applied to the selling price.
  4. There were 4 aftermarket protection sold on the Used CH-R, including Certified warranty, Gap, Vehicle Replacement and Value Shield. All were fully disclosed and agreed.
  5. The alleged complaint was for the 2019 used car, the vehicle was already traded for a brand new 2022 Toyota on 6/29/2022 at Lipton Toyota. All previously sold aftermarket policies were cancelled and applied to the new car purchase as the down payments. The new car purchase only had Gap protection, in amount of $979.00.

   

  Lipton Toyota take pride in long history of customer satisfaction, and we take customers complaint seriously. After extended investigation, we found there was no wrongdoing on our part. However, we appreciate ********************** business, we shall offer additional discount for his future purchase. Please do not hesitate to contact me if you have any further questions.

   

   

  ***************

  Lipton Toyota

  Info Info	2:17 PM (35 minutes ago)
  to me

  Customer response

  07/18/2022

   
  Complaint: 17447249
  
  I am rejecting this response because:

   

  Please provide proof that the tag and title charges for the 2019 CH-R were credited towards the purchase of the new 2022 GR86. Also, I NEVER even met someone called *********************** and This ********** NEVER returned my phone calls either but wants to make false statements about the sale of the vehicle.
  
  Sincerely,
  
  **** ***************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩