Business ProfileforRestoration Specialists

My name is *************************** and I live in ********* . Recently restoration specialists fix a mold issue. Only 45 square of drywall and insulation had to removed and replaced. From contacting insurance company on October 27 our repairs didn't get finalized until May 28 when carpet got installed.When they did estimated work comment was made they weren't going to make enough money. This is company our insurance uses. We were told to find a company for carpet and installation because they didn't have a bonded installer. Which we did. In January I called and was told our order was cancelled. We didn't nor did our agent. No apologies at all. We had to be put back in rotation. We adjusted our schedules to be here and at least 3 times got pushed back. One day they didn't even call. My husband called them.We went to their lecanto office about 3 weeks ago to sign the check. But we had questions about the breakdown. One charge was $220 for content manipulation. They never moved anything. ********************* was our contact. He told us to stop nickel and dining the bill cause insurance company was paying. Really? I think people like him are part of insurance issues. He also said we volatile. I never raised my voice or swore. I was disappointed and disgusted. He also commented again on not wanting to do the job.I refused to sign the check until they checked into the bill, told him I was calling agent and left. He didn't want me too. Bill was adjusted slightly. *** also told us if we refused they would put a lien on the house. ***'s attitude was abhorrent and there's no excuse. I didn't deserve any of the things he said. There should have been an apology a long time ago.The subcontractors were very good when they did finally got here.Word of mouth can be more effective than advertising. I would never recommend them. We unfortunately had to pay the bill to avoid a lien. *** needs to learn people skills and how to apologize when he's wrong

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