Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Sullivan Cadillac has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sullivan Cadillac

      4040 SW College Rd Ocala, FL 34474-5724

    • Sullivan Cadillac

      PO Box 2765 Ocala, FL 34478-2765

    • Sullivan Cadillac

      3230 S Pine Ave Ocala, FL 34471-6618

    Business ProfileforSullivan Cadillac

    New Car Dealers
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Sullivan Cadillac has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sullivan Cadillac

        4040 SW College Rd Ocala, FL 34474-5724

      • Sullivan Cadillac

        PO Box 2765 Ocala, FL 34478-2765

      • Sullivan Cadillac

        3230 S Pine Ave Ocala, FL 34471-6618

      Location of This Business
      4040 SW College Rd, Ocala, FL 34474-5724
      BBB File Opened:
      10/1/2004
      Years in Business:
      32
      Business Started:
      4/1/1992
      Business Incorporated:
      4/22/1991
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Sullivan GM Auto
      • Sullivan Cadillac Oldsmobile of Ocala
      • Sullivan Pontiac Cadillac Olds
      Contact Information

      Principal

      • Richard Gruber, General Manager

      Customer Contact

      • Richard Gruber, General Manager
      • Arthur Sullivan, President
      • Chris Smith, Vice President
      • Tim Johns, Vice President
      • Charlie Crown, Treasurer
      Additional Contact Information

      Fax Numbers

      • (352) 622-4701
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/09/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Unresolved
      For the past year I have been getting ads from this company. They are addressed to an ****** ********. She was the previous owner of this address. She has been dead now for over 7 years. I tried calling the General Manager named Rich Gruber. He has an attitude problem. Basically told me nothing he can do. It is out of his hands. He hung up before I gave him the address of this housel! I called him back and gave him the address. He basically is not a helpful person. That reflects on him and his business. I want these mailings to stop already. The woman is DEAD. How many more years will I receive promos or ads on this individual? I am enclosing the last two laminated ads I received in her name.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Susan A.

      1 star

      01/22/2023

      This is VERY concerning.. It's said, "lie by omission".. Feel that this is the case.. In May 2020, we purchased a beautiful 2017 Cadillac XTS from Sullivan Cadillac, Ocala, Fl.. We were told EVERYTHING was GREAT.. No accidents, no issues, no problems concerning this car.. This month, we decided to trade the Cadillac, which has been my FAVORITE car I've ever owned.. to trade for an SUV.. Found a car we liked.. 1st dealership low balled the car for a trade in.. XTS is in GREAT condition.. Expected at LEAST $3000 or so more than what they'd give us.. We couldn't understand why.. NEXT dealership did the same thing.. & sooo on.. Finally, came to a dealership that told us they found the information on Auto Check,, NOT ******.. Auto Check said that our XTS had body damage in Inverness, FL. in 2018.. Also, Hertz Rental also had it as a rental car.. Auto Check also red flagged the car as it says it looked like the speedometer had been tampered with. When we bought the car, it had approximately 25,500 miles May 2017.. Auto Check says on December 30, 2022 when we had the oil & filter change IN Sullivan's in Ocala, the mileage was 23,495.. It actually had around 50,000 when we had oil & filter change at Sullivan's, December 30th.. ALL of this EXPLAINS WHY we can NOT get what the car is WORTH!! My husband called Rich, sales manager at Sullivan.. Rich said that yes, it was THEIR MISTAKE as mileage WAS entered in correctly.. He'd fix it.. You CAN'T change once it's entered.. What about the OTHER things we were NOT told about!! BEWARE.. THEY are NOT HONEST!! I lost over $3000 on my trade-in because of NOT being told ALL going on with car & NOT entering correct information.. BE WARE!!! Dealerships are using more Auto Check than ******.. Rich, sales manager at Sullivan told my husband it's over 2 years, nothing can be done.. WHAT???? Only WAY we KNEW was because we traded.. Sullivan was NOT HONEST, by Omission.. VERY UPSETTING.. Be SURE to check Auto Check, NOT just ******

      Local BBB

      BBB Serving Central Florida

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.