Complaints

This profile includes complaints for RealTruck's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

RealTruck has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  RealTruck

  4205 SW 38th Ct Ste 102 Ocala, FL 34474-9293

• 

  RealTruck

  4414 SW College Rd Unit 1410 Ocala, FL 34474-2700

• 

  RealTruck

  1307 12th Ave NE Ste 1 Jamestown, ND 58401-2864

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a tonneau cover due to it advertising a $150 rebate. I selected to receive the rebate via virtual card to speed up the process and make sure I receive the card. I submitted the rebate form on 11/5/2024. It states clearly on the rebate form "Your Virtual Mastercard will be paid to your Email address provided and received within four to six weeks from the approval date.". My rebate was approved 11/21/2024. I should have received the virtual rebate by 1/2/25 at the latest (6 weeks from approval). It has now been almost 18 weeks from approval and I have yet to receive it. I feel like I was bait and switched as I only purchased this exact product for the rebate. False advertising!

  Business Response

  Date: 03/27/2025

  We apologize for any inconvenience.  We have reached out to the rebate incentive company that handles our rebates for further feedback and an update on your virtual card.  Once they respond we will be able to provide additional context.

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23112962
  
  I am rejecting this response because: I have been hearing this same excuse literally for months now and nothing has changed. I don't understand how hard it is to issue a virtual gift card on a claim that's been audited and approved for 18 weeks now. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased RNL-448E-XT - *********** E-Series XT Tonneau Cover on 8/4/2024 because of the rebate offered for REALTRUCK *********** CARGO MANAGER. I was approved for the rebate on 10/23/2024 - and the rebate states the item would be delivered in 14 weeks. As of writing this - more than 20 weeks have passed - and multiple calls to their rebate department and customer service. This company falsely advertised this rebate - has not met the delivery date and continues to make not commitment to when or if they will fulfill the rebate.

  Business Response

  Date: 04/14/2025

  We apologize for any inconvenience with your rebate submission.  We are currently working with the rebate incentives company and the manufacturing division for your product to understand the current delay and rectify the situation for you.  Our order management team will continue to update you on the process through your open support case. 

  Customer Answer

  Date: 04/24/2025

  I need this complaint reopened as this issue still has no resolution

• Initial Complaint

  Date:03/19/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered rain guards for vehicle windows on 2024 ******* Santa Fe, order ******* on 25 February 2025. The wrong part was sent. The part number on the order in the email is correct, but the physical part that arrived is wrong. After multiple email attempts to resolve, communication on RealTrucks end has stopped. Email communication dates:8 March 2025 9 March 2025 11 March 2025 12 March 2025 14 March 2025 I just want my money back.

  Business Response

  Date: 03/27/2025

  Thank you for the feedback.  Per our records this has been refunded to you as of March 21.

  Customer Answer

  Date: 03/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased RetraxPRO XR - T-80861 on October 4th, 2024 because of the rebate offered for Go Rhino XRS cross bars. I was approved for the rebate on October 25th - and the rebate states these cross bars would be delivered in ***** weeks. As of writing this - more than 19 weeks have passed - and multiple calls to their rebate department and customer service. This company falsely advertised this rebate - has not met the delivery date and continues to make not commitment to when or if they will fulfill the rebate.

  Business Response

  Date: 03/10/2025

  The following reploy was submitted through our ***************** in regards to the complaint under number 23033879 

   

  Thanks for your continued patience.  Due to the concern with rebate fulfillment through Go Rhino backorder, we would be willing to offer the following as a comparable solution.  The Retrax tonneau cover can still be kept from the initial purchase.  But, Go Rhino - RealTruck would be willing to offer a gift card in the amount of $435.00 (for the value of the rebate product for Go Rhino Cross Bars) in replacement of the rebate product. 
  
  Is this an option the customer wants to proceed?  Please advise, and we will move forward immediately following.  We look forward to your response!  

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and will accept the $435 gift card in place of the original rebate product. 
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:03/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company is running a scam. they advertise a rebate for a product j bought nd never honored it. i reached out them them via email and phone calls for 10 months and was told over and over the ***** is in the mail. i am foling a lawsuit in smalls claims court this week for deceptive practices + pain am dsuffering

  Business Response

  Date: 03/10/2025

  Thank you for contacting us.  We apologize for any issue you may have experienced.  Per our records you should have received the below information on 2/27 regarding the rebate:

   

  Great news! The rebate company confirmed that your rebate card was actually processed and shipped out on Friday 2/21 and you should be receiving this soon.
  This is shipped **** so keep an eye out in you regular mail as this will com from *** rebates.

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 23025575
  
  I am rejecting this response because:
  they are liars. i never received anything. its been over 3 weeks since this was supposedly mail. and almost one year since i was promised.  

  i never experienced anything in my life like this.  total disregard for honest and integrity.  i will sue if they dont show me proof it was sent.  

  which they havent.  the Check is in the mail. are you kidding me?? ***. you have the worst reviews ive ever seen online. horrifying to say the least. 
  Sincerely,
  
  **** S

  Business Response

  Date: 03/13/2025

  Per ABC rebates this was mailed on out 2/21.  As these are shipped **** we do not have any tracking provided from the rebate company to provide.

  As for the warranty we do not see any warranty requests for ******. However,  while investigating the rebate inquiry, we do see you mentioned an issue during an email to our ************ division. We have opened a dedicated warranty request with ****** who will be reaching out to you regarding next steps. 

  Customer Answer

  Date: 03/15/2025

  
  Complaint: 23025575
  
  I am rejecting this response because:

  I STILL HAVENT RECEIVED ANYTHING. IVE NEVER HAD MAIL GET LOST

  AND TO USE THE CHECK IS IN THE MAIL EXCUSE IF ABHORRENT.

  ABC REBATES DOES NOT EXIST!  YOU ARE LYING. WHY HAVENT YOU  GIVE ME THEIR NUMBER IF THIS TRUE??  IVE RESEARCHED THEM. ITS A MADE UP COMPANY.   

  HERE I AM TELLING YOU I NEVER RECEIVED ANYTHING AND INSTEAD OF FOLLOWING UP YOU CONTINUE TO TRY AND DECEIVE ME.  

  BBB AND GOD IS MY WITNESS - I FOR SURE WILL SUE YOU AND WILL PRESENT THE JUDGE WITH EVEN MORE PROOF OF YOUR DECEPTIVE PRACTICES.
  

  AND THE ***** LINERS YOU OLD ME IS DEFECTIVE. THEY ARE FALLING APART.  I WILL SUE YOU FOR THE TOTAL COST OF THE CHEAPLY MADE LINERS.

  BBB,  ORIGINALLY THEY TOLD ME I WOULD GET A STORE CREDIT REBATE, NOW IT SWITCHED TO A PHANTOMCHECK IN THE MAIL.

  THIS COMPANY IS NARROW MINDED. AND I WILL NEVER DO BUSINESS WITH THEM AGAIN.  ALSO, I  SEE ONLINE THERI OTHER BAD REVIEWS ARE EXACTLY THE SAME AS QWHAT I AM EXPERIENCING.  I SMELL A CLASS ACTION LAWSIUT.  NOW I WIL SEEK OUT A CLASS ACTION LWFIRM TO DISCUSS THIS TERRIBLE TREATMENT I AM RECEIVING.

  Sincerely,
  
  **** S

  Business Response

  Date: 04/08/2025

  Per our records we show we provided both the email and the phone number to the rebate incentive company who handles all of our rebate review and approvals along with the email address to the website at ************************************************; Our team is still working with them for any additional clarification they can provide beyond the rebate being mailed **** in mid-March.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Browsed online about getting vehicle floor liners and a cargo liner.I called to enquire about a specific fit for my vehicle.I dealt with a man named *****. He was very helpful and I trusted ***** that the cargo liner he recommended for my vehicle would fit the rear seats when the seats where folded up as he stated. ***** told me to earn his commission i had to order over the phone, which I did because I thought he was being helpful. He told me to review it after we got off the phone and I could make changes if I didn't like it. I reviewed the product immediately. The cargo liner is completely unusable with the seats up. I called back immediately after reviewing the product and I could not get a hold of *****. I spoke with another women who assured me that the cargo liner would be cancled immediately.Two days later I was furious. They charged my credit card and where sending the liner anyway. They had plenty of notice but decided to ship it out and not work with me. I would have chosen a more expensive product that would have worked.I immediately canceled my other order for the floor liners because of the shady business practice before it was shipped after reviewing the ***** tracking.I contacted my credit card company and I am disputing this transaction.

  Business Response

  Date: 01/31/2025

  Thank you for the details of your order experience. We apologize for any inconvenience.  We do show that you submitted a cancellation request on January 22 at 7:52pm and the agent noted it would take 2-3 business days for follow up.  This request was received and sent to our fulfillment processing team to submit to our warehouse the next day during business hours. This was submitted as requested however the item did ship prior to their processing the request.  As we do offer free returns there is a support case open to process the return of any item(s) that may have shipped in this instance. 

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22880757
  
  I am rejecting this response because:

  I followed up numerous times via phone and email BEFORE it shipped. Realtruck had every opportunity to place a stop on the shipment at anytime. I would know I worked for the ***************** for over 12 years. Realtruck can still intercept the package RIGHT NOW as it has not been delivered. 

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 02/13/2025

  As many items do not ship directly from our warehouses we are unable to redirect shipments mid transit.  Once an item arrives at its destination we are able to provide a prepaid label with a return authorization.

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22880757
  
  I am rejecting this response because:

  RealTruck had more than ample time to not proceed with the transaction, but choose to process the transaction anyway.

  The request to cancel was within 10 minutes of intial order. The merchadise did not ship until 48 hours after the request was made to cancel.  All modern companies have better systems in place, such as ******, *******, and ******. RealTruck get real. 

  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 02/19/2025

  Thank you for the additional feedback.  We charge your card at the time of order and then send it to the manufacturer on your behalf (based on the product you ordered).  We did receive your request as noted and requested the manufacturer cancel who then responded letting us know they had already processed the order for shipment and that it was not able to be cancelled. We did send the prepaid label for return and refund once they let us know it was in transit.  Your return is currently paused due to the open dispute with your bank/credit card company and will be processed once this has been resolved per their case timelines.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22880757
  
  I am rejecting this response because:

  RealTruck is attempting to shift blame on the consumer. 

  RealTruck is at fault. Reasonable time was provided and RealTruck failed to act, regardless if it was intentional or not. 

  If RealTrucks manufacturer performance is poor, RealTruck should find a new manufacturer not blame the customer.

  ********************** should stand behind the products they sell and fix customer issues before they have to be escalated to the BBB. 
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 02/26/2025

  We can assure you we are not shifting any blame to the consumer.  Cancellations are received as requests as noted and sent to the shipping company to cancel so that we may process a refund.  The processing time may vary amongst the hundreds of vendors that ship for us. In this instance the manufacturer had already shipped the item prior to them processing the request we had submitted.This is why if an item is shipped out we send the prepaid label to get the item returned or submit a call tag to have the item picked up at the customer's convenience.  We do our very best to minimize these situations however based on the high volume that we ship each day this does occur on occasion.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22880757
  
  I am rejecting this response because:

  You should do better. Not the consumers fault you can't operate your business effectively.

  You created additional stress and time for a transaction that should be easy. 

  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:01/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set or AMP Research PowerStep Extreme running boards on 9/24/2024. Cost was $2119.99 (including Tax). The wiring harness that was provided was not compatible with the running board motors. I sent an email with photos showing the problem with the harness connectors on 9/28/2024. I was told the correct harness was not available for 4-6 weeks. I have yet to receive the new harness. I have called and emailed numerous time but do not receive a call back or a response to my inquiries.I have also placed orders and paid for for Stainless Steel accent strips and an override switch which I have yet to receive.

  Business Response

  Date: 02/10/2025

  We apologize for any issue with your initial and follow up orders. Last year our AMP Research manufacturing plant was relocated. Due to this we saw unexpected delays on replacement parts associated with the boards. The order management team is closely monitoring the open orders to ensure that once they arrive at our distribution centers that they are shipped out in the order that the original orders placed. We do see an open request under your email which they are continuing to monitor at this time. 

  Customer Answer

  Date: 03/02/2025

  Nothing has been done to resolve my problem. Real Truck has acknowledged that I have not received the parts needed to complete my order but has not committed to when I will receive them. I purchased the running boards on 9/24/25 and have yet to receive the correct wiring harness to complete the installation. I have also been waiting for delivery of two additional parts that were also ordered in September of 2025. Not only have I not received these three items, their has been no follow up or communication on their part to try to resolve the problem. I find this to be totally irresponsible on their part. They have my money, paid in full and I have nothing.

  Customer Answer

  Date: 03/12/2025

  
  Nothing has been done to resolve my problem. Real Truck has acknowledged that I have not received the parts needed to complete my order but has not committed to when I will receive them. I purchased the running boards on 9/24/25 and have yet to receive the correct wiring harness to complete the installation. I have also been waiting for delivery of two additional parts that were also ordered in September of 2025. Not only have I not received these three items, their has been no follow up or communication on their part to try to resolve the problem. I find this to be totally irresponsible on their part. They have my money, paid in full and I have nothing.

  Business Response

  Date: 04/08/2025

  Our AMP team is continuing to follow up on the status of your request.  We see that they updated you on April 7th that they are now expecting an additional 2-3 weeks for your wiring harness to ship. We apologize for any additional delays regarding the back order and the teal will continue to provide updates until the item has shipped.

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 22861192
  
  I am rejecting this response because: The length of time that it is taking to receive the correct wiring harness. They have my $2,000 since October and I have a product that is un useable. It is hard for me to believe that a company this large cannot fulfil their orders. If they were legitimate they would have offered an alternative solution since they have not performed. Also, they should be more informative of the status of the problem. The only time I hear from them is when I call to get an update.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:01/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a set of running boards from Real Truck online, the purchase was made on 12/26/24. As of today the company as failed to provide a status of shipment for the product. I have attempted to contact their customer service department both online and on the phone. I have not received any contact back and feel that I have reached a dead end. Not sure if the BBB can assist with this ongoing issue, but I definitely wanted to start the process of placing this company on your radar. Based on ****** reviews this seems to be an ongoing issue and I feel as they need to be held accountable for their incompetence and poor business practices.

  Business Response

  Date: 01/24/2025

  We have reviewed your case information. Per our records you placed an order on 12/26 and were provided a status update on 12/27.  Your package shows shipped and delivered ahead of schedule on 12/31. All of this information should have been received on emails dated 12/27 and 1/19 following you contacting our support team. Please let us know if we can be of any further assistance. 

  Customer Answer

  Date: 01/24/2025

   
  Complaint: 22792403
  
  I am rejecting this response because:

  No communication was ever sent to me on 12/27, on 1/03 I contacted Real Truck via phone and spoke to ***** he stated that the issue was with his supplier and told me he would have a solution on the following day. No call back from ***** ever came, on 1/08 I contacted Real Truck again being at this point I was still not notified that the item had been delivered, I spoke with ** and he stated that if a solution was not in place in 2 days that I should request a refund for my product. The simple fact that all the while the item had already shipped and Real Truck was unaware of it's current status is the evidence of my complaint, it appears that Real Truck is not organized and needs to create a better internal process. I finally received notice that the item was delivered on 1/19 this was 18 days after the fact. 
  
  Sincerely,
  
  *********** *****

  Business Response

  Date: 02/13/2025

  Please find attached the email that was sent on 12/27 with the product lead time.  This item does not ship from RealTruck however from the manufacturer directly to you.  Per the information provided on 12/27 the item was shipped and delivered within the time frame listed. The original shipping information was not initially provided as it was not received by RealTruck from said manufacturer . We apologize for any inconvenience this may have caused. 

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered nerf bars for my husband for Christmas on 12/17/2024. On 12/23/2024 I received an e-mail saying they were delivered. I immediately looked on our front area. There was nothing there. I had to wait till 12/25/24 to call them about the situation. They apologized and said they would sent out a new set. Today is 1/9/2025 and I still have not received them. I ask for a refund and they keep giving me the run around. I want the $329.11 refunded back on card. I still need to order another set from somewhere else. Please help.

  Business Response

  Date: 01/10/2025

  We apologize for any inconvenience with your initial and follow up order. which shows to have been delivered and then your replacement is currently being returned to sender.  We do show that you had the shipping protection on your order and that the agent you spoke with provided the information on how to submit your claim to them for a refund.  

  Customer Answer

  Date: 02/11/2025

  I filed a complaint previously and the company responded with not truth statements. I was never notified on how to proceed through an email about my refund. Item was never received nor a refund. With all the complaints I am now reading, I would have never ordered from this company. I just want my card refunded the $329.11 that I was charged for nothing.

  Business Response

  Date: 02/11/2025

  Thank you for the additional follow up.  We do show we updated you to work with Extend protection company that was on your account who would cover any lost or stolen items. As of 2/10 we show you have been refunded in full back to your original form of payment. 

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to get a new front bumper for my 2017 Silverado, I wanted the cube lights and shackles for the bumper. I talked to customer service to BE SURE THESE ALL FIT. They assumed me they did. Of course I get the parts and everything besides the bumper DID NOT FIT. I called back and told the customer service **** to double check these part numbers and they said they all fit. LIE. Then I emailed them and get an email saying that the parts don't fit, and its been over 30 days so NO REFUND NO REPLACEMENTS. I am currently on hold again for over 22 minutes and the recording switches from 15 minutes to 30 minutes to 45 minute wait. WHY ARE THESE PEOPLE ALLOWED TO BE IN BUSINESS!!!!! I spent over 1400$$$$$

  Business Response

  Date: 02/12/2025

  We have reviewed your case and show that your original claim was received by our returns team for processing on 1/15.  Your return items were shipped back to us on 1/22 and your replacement order was placed on 1/22 and shipped the same day. Per ***** the cube lights were delivered on 1/24.