Truck Parts
RealTruckThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for RealTruck's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 127 Customer Reviews
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Review fromwalt P
Date: 05/14/2025
1 starwalt P
Date: 05/14/2025
REALTRUCK is terrible, they use a freight company to deliver and require signature. The freight company expects you to sit home all day and wait for delivery. Then they don't show and say they tried to call but they didn't. The Real truck want so keep some of your money for restocking, when its a failed delivery. It's a total scam company.RealTruck
Date: 05/16/2025
We are sorry to hear of any issue with your delivery experience. We understand delivery delays of both standard ground and freight LTL deliveries can be frustrating but may also be common based on the volume of the carrier or the area in where you reside. We can confirm that the carrier overall for this order specifically is very consistent in their delivery attempts and communication however this once again is specific to each destination hub prior to delivery. Once a freight item has shipped it is not returnable. If an exception can be made, which varies by the vendor of the product purchased, freight charges and restock fees are the responsibility of the customer.Review fromDon S
Date: 05/08/2025
1 starDon S
Date: 05/08/2025
Ordered Realtruck Undercover Swingout Toolbox, from ***** Accessories. Had toolbox installed before I noticed the lid was broken. Realtruck just passed the **** and told me to go contact ***** Accessories. The box was not damaged and it was damaged before it was shipped. Another issue, installation instructions were incorrect and I had to modify the striker bracket to made the toolbox latch. I wanted to get a new bracket and asked Realtruck for a part number, and the passed the **** again. Very poor customer service.RealTruck
Date: 05/12/2025
We apologize for any issues with your order. The product that you listed in your support request is a OE/dealer exclusive product which is why you were referred to work with them. They will be able to contact the ********** team that supports ***** to address any issue with your product.Review fromGeorge Y
Date: 05/08/2025
5 starsGeorge Y
Date: 05/08/2025
Excellent customer service. Very responsive and helpful. Worked through a couple of challenges with me on a ***** Ridgeline X4S problem and they went above and beyond to help.RealTruck
Date: 05/12/2025
Thank you so much for the feedback! We always strive to offer the best customer support that we can.Review fromRyan W
Date: 05/06/2025
1 starRyan W
Date: 05/06/2025
Terrible customer service as others have alluded too. ***** do not buy anything from this company. I ordered a cover. They sent the wrong one. Now it is my responsibility to return the item. They will not send me the correct cover until they receive the return. I also have no received a return slip. Essentially just took my money.RealTruck
Date: 05/08/2025
We apologize for the issue with your order. We see that you submitted a return request and your prepaid label was supplied within 3 business days. We will be more than happy to assist you with the new cover or refund once the item is returned.Review fromLyman G
Date: 05/06/2025
1 starI ordered parts 3-17-2025 a week later I called *** told parts were on order it would take a month to get some of the parts asked to ship part of order was no then I seen took my money . after a month I called and was told it take another month for parts.I will never order parts here again canceled order.Review fromAndy T
Date: 05/03/2025
1 starAndy T
Date: 05/03/2025
This place will tell you everything to get you to buy. Once they receive your money they are zero help and all the lies you were sold during the sale come out. Don't be fooled like myself and many others. Do yourself a solid and order from another vendor. We should keep businesses like this open. We all work to hard for our money to hand it over to scam artists like realtruck.comRealTruck
Date: 05/05/2025
We are sorry to hear about your experience however we do show your order was shipped within 24 hours from when it was placed as was expected at the time of order. If you have additional feedback otherwise please let us know at your earliest convenience.Review fromX. P.
Date: 05/02/2025
1 starX. P.
Date: 05/02/2025
After 2 weeks of holding payment they had no shipping or confirmation sent and after talking to an agent one day I was ignored and the next day they finally realized the item was out of stock and said my money would be refunded within 10 days. Worst site ever shouldnt be allowed to sell anythingRealTruck
Date: 05/05/2025
Thank you for the feedback. As this item ships directly from the manufacturer we are reliant on them keeping us informed of delivery status or stocking levels. In this instance they let us know on April 30th that the item was currently out of stock with no timeline for replenishment and your order was refunded within 48 hours. We apologize we were unable to complete your order as anticipated.X. P.
Date: 05/08/2025
This is my ****************** and its annoying real truck has time to reply to every review but cant reply when you ask for shipping confirmation. For reference my order was placed April 18th, and was not informed of any manufacturer shipping until my second day calling customer service on April 30th. And since that was a Friday the refund was not issued until Monday which would be ************************ buy from someone else RealTruck is bad businessReview fromValerie L
Date: 05/01/2025
1 starValerie L
Date: 05/01/2025
Ordered floor mats, only received a partial order then was given various excuses as to why the remainder of the order was never shipped. Never order anything from this company.RealTruck
Date: 05/02/2025
We can see your cancellation request has been processed due to the delay in shipment. We apologize that your item was not shipped within the expected timeline due to manufacturing delays.Review fromJerry S
Date: 04/29/2025
1 starJerry S
Date: 04/29/2025
Ordered three items on two different orders. The first order took several weeks to receive the item and Real Truck is still showing the item as Pending Fulfillment, when I have received and installed the item. One item in the second order was shipped immediately. The second item on the second order is still showing pending fulfillment and I canceled. I wonder how long they will take to refund the purchase price. I will not use them again. I have contacted them several times on this item and still waiting on a status from the last call on this item.RealTruck
Date: 05/01/2025
We apologize for any issues with your order. As for the cancelled item we show this has been fully refunded at this time. We appreciate you bringing to our attention the items you have received that are not marked accordingly online. in instances where we do not ship products directly to you but rather a 3rd party does we rely on the shipping updates from them. We do not show that this was received for your order and will use this to work with them to ensure this does not occur for other customers moving forward.Review fromJonathan K
Date: 04/29/2025
1 starJonathan K
Date: 04/29/2025
Bought a tonneau cover that was their brand and paid to have it installed by one of their "installers". The cover is already broken and having issues and no one will get back to me. For an item that costs nearly $1000 this is unacceptable.RealTruck
Date: 04/30/2025
We are sorry to hear about the issue with your cover. We see you submitted a support request over the weekend outside of our normal business hours. Someone from our Undercover team will be in touch within 3-5 business days to review the issue and provide nexts steps for a resolution.
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