Complaints

This profile includes complaints for Global Processing Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Global Processing Services, LLC

  # 1205 2285 Kingsley Ave Suite A Orange Park, FL 32073

• 

  Global Processing Services, LLC

  PO Box 440252 Jacksonville, FL 32222-0003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a text without any identifiers. Threatening escalation etc.. When I called the number listed, the rep informed me it was regarding a payday loan from 7 years ago. I didn't take out a loan and filed bankruptcy 5 years ago. She informed me she would not supply any information about the alleged debt as the "company" had reached out already. She also informed me that bankruptcy would not eliminate it anyway. Beyond that, she was willing to take $100 or so dollars right now to pay it off as it appears fraudulent. I am very concerned

  Business Response

  Date: 04/24/2025

  Thank you for contacting us and bringing your concerns to our attention. We understand how upsetting this experience must have been, and we sincerely apologize for any distress caused.
  Please be assured that we have reviewed your case thoroughly.

  As of today, the account in question has been closed, and you will no longer receive any further contact regarding this matter.
  We recognize the seriousness of the concerns you raised, including the lack of identifying information in the message you received and the inappropriate handling of your inquiry. This does not reflect the standards we expect from anyone representing our organization or acting on our behalf.
  Your peace of mind is important to us, and we appreciate the opportunity to resolve this issue.
  If you have any further questions or concerns, please don’t hesitate to reach out to us.

• Initial Complaint

  Date:03/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text message on Friday, March 7 2025 that read Dear XXXX XXXX, to avoid non compliance and escalation please call 904-********. I called the number and an associate told me I took out a loan from ******* ******* for the sum of $500 during 2016. They provided me the last 4 digits of my correct social security number and current mailing address. First and foremost I dispute I have ever taken a loan out besides a reputable lending institution. I have never been late on any payment for the last 30 years. I disputed this and told them there had been a mistake. They offered me a settlement, which I told them I had no interest in paying. I was told that I needed legal counsel to defend myself for a pending lawsuit. I asked for proof of the loan and they told me they sent it to me, which I have never received. Initially I thought this was a scam, but I was perplexed how they had my social security number. I called back on Monday, March 11 and spoke with **** *****, employee ID ******. She told me the loan was taken out on May 2, 2016. The person who took out the loan provided a Texas Identification (********) and provided a work address of "regency Hospital". The loan was deposited into a ***** bank account with the routing number as *******. I later spoke to an employee ******* who told me the The IP address of the person who communicated with this lender was ***********. ******* told me If I was refusing to pay the debt, I needed legal counsel to defend myself as the case would be submitted for a civil claim. I told ******* I have never lived in Texas, nor ever held a Texas ID. I have never worked for any hospital. I have checked my credit reports and have no record of any loan taken out, nor any delinquent payments of any sort. It is frustrating to believe anyone would issue a loan to anyone without some type of credit reporting or verification. I am trying to get some written proof this loan ever existed or proof I am responsible in any way. This is fraud

  Business Response

  Date: 03/20/2025

  We understand how concerning this situation must be, and based on the details you have provided, it appears that you may be a victim of identity theft. To prevent any further inconvenience, we will be closing this account immediately, and you will no longer receive any communication from us regarding this matter.
  If you believe your personal information has been compromised, we strongly recommend taking the following steps to protect yourself:
  Monitor Your Credit Reports: Obtain a free copy of your credit report from the major credit bureaus (******** ********* *** **********) to check for any unauthorized activity.
  Place a Fraud Alert: Contact any of the credit bureaus to place a fraud alert on your file to help prevent further misuse of your information.
  Consider a Credit Freeze: This can prevent new accounts from being opened in your name without your authorization.
  If you have any further questions or need additional assistance, please do not hesitate to contact us.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today March 11, 2025..I got a phone call from GPS...asking me for money to prevent litigation being filed against me. They said in 2016..I got a cash Payday loan . I told them I have been on disability since 1998..and never got a loan. They said they were going to garnish my wages, and take money out of my bank. I told them I must be a victim of Identity Theft..and that I was calling the police to report it...which I did. They said Since I would not send them money, I would be getting court papers. And legal action will be taken against me . The phone number was ************..Police told me to block it, and it is a scam, don't send any money....the person was threatening to me . They said they had my address and social security number..I do not have any documentation, because there was never any loan. I have excellent credit, and all of this has been very upsetting. She said she could not give me the address they had. The person was very hard to understand, because of a accent. Also I think she said they were a remediation service. I am worried about them contacting me again, and ruining my credit.

  Business Response

  Date: 03/20/2025

  We understand how concerning this situation must be, and we appreciate you bringing it to our attention. After reviewing our records, we do not have any record of the name or phone number you provided in your complaint. Based on the details you’ve shared, it’s possible that you may have been a victim of identity theft.
  To help protect your identity, we recommend taking the following steps:
  Monitor Your Credit Reports: You can request a free credit report from the major credit bureaus (******** ********* *** **********) to check for any fraudulent activity.
  Place a Fraud Alert: Contact any of the credit bureaus to place a fraud alert on your credit file, which can help prevent further misuse of your personal information.
  Report Identity Theft: If you suspect identity theft, consider filing a report with the ******* ***** ********** ****) at ********************* or with your local law enforcement agency.
  Consider a Credit Freeze: A credit freeze can prevent new accounts from being opened in your name without your consent.
  If you have any further questions or need assistance, please don’t hesitate to reach out.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a call from this company stating that i owe an outstanding balance for a cash advance but when i ask information about who sent my information to them, they cannot give me a clear answer. I went to their website and it looks like typical scam website. They wont supply the full information of anything but they keep supplying the last four digits of everything so i think its a scam. I asked to them to furnish proof of the debt and proof of the information sent to them and they cannot.

  Business Response

  Date: 03/20/2025

  We understand your concerns and want to assure you that this is not a scam. Our goal is to confirm whether you recognize this debt or not. If this account is unfamiliar to you, it’s possible that it may have been taken out in your name by someone you know.
  If you do not recall this debt, we encourage you to review any past financial activity or check with individuals who may have had access to your information. If you believe this was done without your authorization, you may want to consider filing an identity theft report.
  Please let us know how you’d like to proceed, and we’d be happy to provide any necessary details available to help clarify this matter. Feel free to reach out if you have any questions.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received multiple phone calls from a company claiming their name. The calls have been coming from various phone numbers, but the conversations have been consistent, with the most recent call being particularly alarming. I have received numerous calls from this company, all using different phone numbers. During the most recent call TODAY, the representative used the word "basically" excessively, approximately six times in a 4-minute and 8-second conversation. I was threatened with court papers being filed and was told that 35% of my income and my bank account would be garnished. This threat was made within a very short call duration. TODAY I was informed that I owed $1,693.67 and was pressured to pay $489.00 as part of a settlement to avoid wage garnishment and when I asked for the creditor's name, the representative initially stated it was ************ then changed it to ********, and subsequently went silent when I questioned further. Despite numerous requests for documentation regarding the alleged debt, I have not received any. The credit card mentioned was supposedly opened during a time when I had just filed for bankruptcy, and the balance mentioned does not match any records. I have been dealing with identity theft issues, including unauthorized use of my name and SSN for an apartment in ********* **, and a Post Office Box in a nearby town. I have credit monitoring in place, and there are no outstanding ******** or Cash Advance accounts on my credit report.I have reported the identity theft incidents and have credit monitoring services in place. I have contacted ** ***** ********* ***** *** ******* *** ***** all of which serviced ******** credit cards and have confirmed that I do not have any outstanding accounts with them. I request that this matter be investigated thoroughly. I seek to stop the harassing calls and to ensure that no further threats or demands for payment are made without proper validation of the debt.

  Business Response

  Date: 02/11/2025

  We acknowledge receipt of your complaint and understand your concerns regarding possible identity theft. Based on your statement, it appears that you may have been a victim of identity theft. As a result, we will proceed with closing the account in question, and you will no longer be contacted regarding this matter.
  We take identity theft seriously and encourage you to continue working with your credit monitoring services and financial institutions to ensure your records remain secure. If you experience any further issues, we recommend reporting them to the appropriate authorities.

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me (i.e. no more phone calls at work/my cell regarding this matter)

  Regards,

  **** *****

   

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30, 2025, I was contacted regarding an attempt to collect a debt that the representatives claimed I had accrued in 2016. They asserted that I had taken out a loan with a cash advance payday loan business, which I categorically deny. Despite informing them that this obligation was not mine, they remained uncooperative. Consequently, I felt compelled to pay a settlement fee of $189, which I believe was unwarranted. Furthermore, they referenced an address associated with the alleged debt; however, this information was inaccurate, as I did not reside in the state indicated during the period in question.

  Business Response

  Date: 02/07/2025

  We acknowledge receipt of your letter regarding the disputed debt associated with an alleged loan from 2016. We appreciate your prompt communication and understand your concerns.

  After reviewing our records, we confirm that the debt in question was assigned to our agency for collection. However, given the discrepancies noted in your letter, including the incorrect address and your stated non-association with the debt, we are conducting a thorough review of this matter.

  At this time, we request any supporting documentation you may have to further substantiate your claim that the debt is not yours. Additionally, we will coordinate with the original creditor to verify the details of the account.

  Please note that we have updated our records to reflect your request for all future correspondence to be directed to Global Processing Services at (**** ********. We will ensure that all further communications are handled accordingly.

  Also, could you please confirm if you have already received a refund or requested one through your banking institution? If you have not yet done so, we would be happy to submit a refund request on your behalf.

  We appreciate your cooperation and will provide an update on the status of our investigation as soon as possible. Should you have any further questions or concerns, please do not hesitate to contact us directly.

  
  

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a phone call from what looked like a verified phone number (had the green check), ************* and the women said I had defaulted on a cash payday loan from 2015. I have never taken out a cash loan, in fact I've never even been to a cash loan store, and I have almost perfect credit because I've never even paid a bill late. The women did state the last 4 digits of my ss# correctly but couldn't give me any additional information except that they received a list of people from the cash payday loan company, which she didn't give me the official name for. I couldn't find anything on Google when I search the phone number so I called the company back and a different person answered with a very thick accent, and proceeded to tell me they are mediation company called GP Services and located in ******** not ******. She also could not give me the exact address for security purposes because they had an "incident" with an angry customer.

  Business Response

  Date: 01/29/2025

  We appreciate you reaching out to us regarding this matter and sincerely regret any misunderstanding or inconvenience this situation may have caused.

  Please note that **** ******* Services funds multiple lenders, while GP Services serves as a mediation company for these lenders. Given that the personal information provided, including the last four digits of your ****** ******** number, was accurate, we strongly suspect that this may be a case of identity theft. We encourage you to report this matter to the appropriate authorities to help investigate any potential fraudulent activity.

  For clarification, GP Services operates out of *******. However, for security reasons, we do not publicly disclose our physical address. As a closed office, we do not conduct in-person interactions and utilize a dialer system with multiple phone numbers to effectively reach a broad audience.

  We take concerns regarding potential fraud very seriously. If you require further assistance or would like us to conduct a more in-depth review, please do not hesitate to contact us at *************

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a telephone call from Remediation Services, the number they called from was ************ stating the following. That an account was placed with them and they were looking to settle the debt without placing a garnishment or property lien. The company they are saying that I owe is **** ******* ********* their is no mention or information of this business on ******. They are stating that I owe ***** for cash advance I took out on ******** using ******** **** ending in ****. When I asked for a physical address of the company the young lady was relent to provide it to me. In addition, I asked if they could send me information showing this debt was valid as 1. I haven't banked with ******** **** in years (prior to them switching to ***** ***** *********** *****, *. All cash advances to include installment loans were included and filed with my ********** ************* ** They are not able to provide me with any documentation showing that this debt is valid when I asked for it, other than we are the company trying to resolve it before going to court. I don't mind paying if it's a valid debt and one that I may have missed but prior to ********* I have not taken or received any cash advance loans, cash advance installment loans, etc. Thank you for you time.

  Customer Answer

  Date: 01/24/2025

  I have only received telephone calls. They are refusing to send me any information about the alleged cash advance. I have also filed a complaint with the *** *** ****

  Business Response

  Date: 01/29/2025

  Thank you for reaching out regarding your recent experience. We sincerely apologize for any confusion or frustration caused by this call.

  To clarify, GP Services does have an account for **** ******* ********* and they fund multiple lenders. Our role is to facilitate resolutions between consumers and lenders.

  We understand your concern about the bankruptcy and the information you requested. As a mediation company, we do not generate or provide documentation of debts directly. Since your bankruptcy filing could impact this, we recommend reviewing your case to confirm whether this debt should have been included.

  We will not contact you regarding this matter again unless you reach out to us directly. If you would like to further investigate the debt, please contact us at ************.

  Thank you for your time and understanding.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from this company (GP Services). The agent said her name was ****** ***** and her company was collecting a debt and if I didn't pay approximately $1200.00 then they would garnish my wages. As I began to ask her for more information she raised her voice and we argued then she disconnected the call. I later called the number back and the same agent answered the phone but this time she said her name was *******. I asked to speak to a supervisor and she stated that one was not available at the moment. BBB's company information on file is outdated or the company has changed it... The address listed is a ******* store in ****** ***** **. The Phone numbers on file are disconnected.. the Phone number I called back was [ * ************* ]. They answered "Global Processing Services"

  Business Response

  Date: 01/29/2025

  We sincerely apologize for the behavior you experienced during your call with our representative. We will review the call and take corrective action as needed.

  To clarify, you spoke to a Ms. ******* and Ms. ******* two different individuals within our office. We operate as a call center and, due to high call volumes, a supervisor may not always be immediately available.

  Regarding the information you received, GP Services is an abbreviation for Global Processing Services, and the address listed is our mailing address for our P.O. Box. For security reasons, we do not disclose our physical address to the public. We have recently updated our profile to reflect the correct compliance contact number.

  We appreciate your feedback and regret any confusion this may have caused. If you have any further questions or concerns, please contact us at ************.

• Initial Complaint

  Date:01/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/13/2025, rcvd phonecall from GP services, via #***********, probably a fraudulent number. They stated that a "cash advance loan" had not been repayed, and I owed more than $1800+, but that if I spoke with her today, during this phone call, she could get me a deal for $189. She said my last 4 digits of social security number, and said I would be taken to court if I don't pay. I said they offended party can go ahead and sue, because you are a scam. Don't call me again. I hung up, but am worried because they had personal info.

  Business Response

  Date: 01/29/2025

  Thank you for bringing this matter to our attention. We want to assure you that the phone call you received was from GP Services and was not from a fraudulent number. However, based on your concerns, it is possible that you may be a victim of identity theft or fraudulent activity.

  GP Services operates as a mediation company, assisting in the resolution of outstanding financial matters. We take privacy and security very seriously, and we understand your concerns regarding the personal information referenced during the call. If you suspect identity theft, we strongly recommend monitoring your financial accounts and reporting any suspicious activity.

  We respect your request, and we will not contact you regarding this matter again. If you have any further questions or need assistance, please feel free to reach out to our office at ************.