Business ProfileforUniversal Orlando

I have attempted three years in a row as a season pass holder the highest pass available and Ive been attempted to get onto the universal Mardi Gras floats and every day that I apply there are no seats available immediately the first day they are available to the public theyre always sold out theyre supposed to be free passes to season passholders Three years in a row my son and I have been trying to get them literally on the morning they are offered but it seems that if you buy a purchased package including a meal you can get on the floats but it seems a free ones vanish right away but they have plenty of the ones you can purchase, so why do they even say these are available free to passholders when youre gonna hold out and hold them for SALE youre not going to give them out free. This is three years in a row when I complain to the Better Business Bureau once I got an email back from Universal guest services. They wanted to discuss my concerns. They asked me for a date and time they could call me back so we could talk about it. that was supposed to be Sunday they never called I replied back again and asked for Monday that also was no go now todays Tuesday still no call Ive left messages repeatedly on the guest service agents, phone mail no reply obviously they dont seem to care about customer relations. Im very disappointed. After all the money I spent on two top-tier season passes for three years so far for my son and I . Maybe Disneys gonna be my next investment for next year and Ill give them a chance to see how they do but this is very disappointing. My son and I have been coming to Universal Studios even when I lived in ******** for almost 20 years now that I live here, I cant get any of the benefits that they promised to season passholders

Hello,This email is in response to Complaint ID: ******. As of 02/13/2024, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.Thank you,Guest Services Universal Orlando Resort **** Universal Studios Plaza Orlando, ** ***** O ************ www.universalorlando.com PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET