Complaints

This profile includes complaints for Universal Orlando's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Universal Orlando

  6000 Universal Blvd Orlando, FL 32819-7610

• 

  Universal Orlando

  6000 Universal Blvd Orlando, FL 32819

• 

  Universal Orlando

  8259 B Exchange Drive Orlando, FL 32809

• 

  Universal Orlando

  1000 Universal Studios Plz Orlando, FL 32819-7601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I visited Universal Studios on March 26, 2025. We paid $150 per ticket for 5 tickets to the park. When we arrived, I used the bathroom at 9:33am. The stall had no toilet paper and one of the soap dispensers had no soap. My family used a different bathroom an hour or so later and another soap dispenser was empty, and the garbage was overflowing with paper towels. I am shocked at how filthy this place was. For that kind of money, the bathrooms should be in pristine condition. There is no excuse for this. I would like an appropriate amount refunded from our tickets.

  Business Response

  Date: 04/08/2025

  Hello,
  
  This email is in response to Complaint ID: ********. As of 04/05/2025, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O ************
  ******************************
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET

  Business Response

  Date: 04/08/2025

  Date Sent: 4/8/2025 10:05:30 AM
  Hello,
  
  This email is in response to Complaint ID: ********. As of 04/05/2025, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O ************
  ******************************
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET

  Customer Answer

  Date: 04/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made reservations at Toothsome Chocolate Emporium on a non-park day during our Universal visit. When I realized it cost $32 to park for any reason, I thought that was ridiculous to pay in order to just eat at a restaurant (spending significantly more $ for a party of 7) for two hours. I did a ****** search to see if restaurants at city walk validate parking. Not only did the ** response claim that valet parking was $10 for 2.5 hours with validation from any full service restaurant, but when I clicked on the link to verify with Universal, the website said the same thing. When I asked the restaurant to validate my parking, they said we dont do that. Then I went to the valet station and showed them my receipt to claim the $10 parking benefit. The attendant told me they dont offer that. I looked up the same site I had seen before eating lunch and showed it to her. She pointed out that I was on Universal Hollywoods site. The only difference in the two webpages is the site address. This is extremely misleading and sketchy business practices.

  Business Response

  Date: 03/28/2025

  Hello,
  
  This email is in response to Complaint ID: ********. As of 03/26/2025, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O ************
  ******************************
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET
  

  Business Response

  Date: 03/31/2025

  Date Sent: 3/28/2025 10:50:57 AM
  Hello,
  
  This email is in response to Complaint ID: ********. As of 03/26/2025, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O ************
  ******************************
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET

• Initial Complaint

  Date:03/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Terrible customer service in different areas of the park. During our last visit, servers at the ******* America dinner dont give a sh**t about ANYONE in there. Even people at the lines for the guest service entrance are rude. Sales pitch for passes upgrade are rarely honored - valet parking was a big decision making in keeping premier annual passes and for the last 3 or 4 times weve been to the park, theres always something extra going on and valley that is included with our memberships are never honored. We have passes for ****** and Universal and even though we as adults prefer Universal parks by far, its getting harder and harder to enjoy our days over there, especially comparing guests services and treatment between ****** and Universal. We are sad that after many years as customers and annual passes holders, we decided not to renew after this last visit.

  Business Response

  Date: 03/28/2025

  Hello,
  
  This email is in response to Complaint ID: ********. As of 03/25/2025, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O ************
  ******************************
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET

  Business Response

  Date: 03/31/2025

  Date Sent: 3/28/2025 10:48:11 AM
  Hello,
  
  This email is in response to Complaint ID: ********. As of 03/25/2025, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O ************
  ******************************
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23073194
  
  I am rejecting this response because: even though they did give me a call, nothing is resolved. I was charged for parking when I shouldnt have been and the call to apologize wont really change anything about the way they treat us when we are inside the park. She offered to refund 80 dollars when we actually spent way more than that for ***** only. Thats not the point. We were upsold on something that is not being honored and apologies change nothing. Actually I was shocked when I said I was considering not renewing my annual passes (3 in total) and the person on the phone agreed with me. She actually said: thats a good idea. We will be really busy this year, maybe it will be good for you to take a break. ARE YOU JOKING ME?? This is the type of attitude that generate my complaint. They dont care about their customers, doesnt matter if you visit once in your life or 100 times per year like we probably do. They just dont care because the customer rotation is so high that it makes no difference to them if we keep being customers or not. All of them think the same way. Its within Universal culture to think like this. We, customers, are the lucky ones to be there and thats how they treat you. Like is a privilege for us to be there. This is ridiculous and needs to stay in the records here at BBB so everyone can see. If they are contacting me in the future, Im requesting someone else other than ******* ******. Thats the excellent customer service person who suggested to me thats a good idea to take a break and not  renew my 3, top level, annual passes. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 04/02/2025

  Hello,
  
  This email is in response to Complaint ID: ********. As of 04/02/2025, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O ************
  ******************************
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET

  Business Response

  Date: 04/03/2025

  Date Sent: 4/2/2025 4:02:55 PM
  Hello,
  
  This email is in response to Complaint ID: ********. As of 04/02/2025, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O ************
  ******************************
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, my boyfriend and our 2 children visited the park on Saturday February 15, 2025. What a disaster it was. First of all, the park clearly over sold tickets as the lines to park in the garage, to get into the park and lines for the rides were ridiculous. Once we got to the gates, after waiting in another 30 minute line, I was told by a female attendant that our redemption certificate needed to be redeemed for tickets at guest relations. She told me I could go to the front of the line since we already waited in her line. When I walked up to the window at guest relations, a male attendant came up to me and asked what I was doing. I explained the situation and that the other attendant told me to go to the front of the line. He said no you can't do that and asked me which attendant told me it was ok. I told him it was the very last attendant on the far right. He never did check with her but instead got a supervisor named ******. She came over and very rudely said to me no no no we don't ever tell anyone they can go to the front of the line. She said repeatedly you are going to show me who it was that told you that. I walked half way with her and pointed to the attendant. At this point I was very upset because now they were both basically calling me a liar instead of trying to fix the issue. I told her never mind, I give up and I went to stand in line with my family. She would not let it go, She stood there next to us and still demanded I walk with her to point out the other attendant. I repeated over and over, that I was not going with her and I would deal with it later, I ask for her name and she told me ******. I ask for her last name but she said she wouldn't give it out. As I continued to wait in the line with my family, numerous police started showing up. After a little while, the police officer approached me and said she claimed I assaulted her! She flat out lied to the police! There is not enough space to continue, I need someone to call me please.

  Business Response

  Date: 02/22/2025

  Hello,
  
  This email is in response to Complaint ID: ********. As of 02/22/2025, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O ************
  ******************************
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/2/2025 I attended Universal Orlando resort at Islands of Adventure. I obtained a attraction assistance pass to have better access to the rides as a disabled Veteran. But when trying to access the rides I encountered rude and unprofessional employees not willing to accomodate me or help in any way. At ******* I encountered ***** a **** and bad tempered employee that refused to let me in the attraction 5 minutes before I was scheduled to go inside. I think the time was at 1pm and I arrived @ 12:55pm. He told me to come back and just signed my card but did not even look at me. Another rude employee was JOJO at the ******* attraction he also refused to let us inside even though there was no line at the entrance. We arrived 15 minutes prior. I think reasonable accommodations could have been made taking into account that you are dealing with a disabled person and toddlers in hand. But instead these employees decided to be rude and not helpful at all. With the assistance pass you could only sign up for 1 ride at a time and if you were scheduled for a wait of 3 hours then you just had to wait. A unreasonable wait time and system. You either had to be there at the exact time or they will turn you away. Because of this rudeness I will not be attending Universal Orlando in the future. I paid almost $1000 dollars for attractions, food, souvenirs, etc. Not worth the trouble. I will not go there again. I feel my money was not worth it and a refund should be issued.

  Business Response

  Date: 01/22/2025

  Hello,
  
  This email is in response to Complaint ID: ********. As of 01/22/2025, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O407.224.4233
  **************************
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET

  Customer Answer

  Date: 01/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my concern and disappointment regarding an alarming incident involving one of your public lifts. On Dec 24, 2024, I with my son and few other people became trapped in a lift for approximately ***** minutes.Upon inspection of the lifts certification plate, I noticed that the certification had expired, which is both a safety hazard and a violation of standard operational practices. The emergency button was not even working. Luckily we had friends outside, so we called them they contacted reached out to service desk for help.Being stuck in a confined space for an extended period caused significant distress, and the lack of timely help exacerbated the situation. It is imperative that lifts in public spaces are regularly inspected, maintained, and certified to ensure passenger safety and prevent incidents like *********** is non-negotiable, and I trust that you will take this matter seriously. I look forward to your prompt response.I've attached the picture of expired certification from the lift for your reference.

  Business Response

  Date: 01/17/2025

  Hello,
  
  
  This email is in response to Complaint ID: ********. As of 01/17/2025, we are working with the Guest. 
  
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  
  O ************
  ******************************
  
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am filing this complaint against Universal Studios Orlando regarding the lack of services provided during our visit on December 28th. My partner and I purchased two 2 Parks 1 Day tickets through ******* for approximately $500, expecting to receive the full theme park experience advertised by Universal Studios. Unfortunately, we did not receive the services promised due to extreme overcrowding, which made it impossible to enjoy the park.The park was so overcrowded that wait times for rides reached up to 3 hours. By the end of the day, we were only able to get on a few of rides. This was not the high-quality experience we paid for and expected. The overcrowding also created a stressful environment for guests, with some visibly frustrated to the point of punching walls and arguing with others in line.We planned and paid for an experience that Universal Studios Orlando did not deliver. It is unacceptable to charge guests $500 for tickets when the basic servicesreasonable access to rides and attractionscannot be provided due to overcrowding.This trip was a significant expense for us, and we feel deeply dissatisfied with the lack of value we received. I am requesting a full refund for the tickets purchased, as the services advertised and promised were not delivered.Please let me know how this matter can be resolved. I am happy to provide additional details or documentation if needed and look forward to your prompt response.Regards,******** ********

  Business Response

  Date: 01/09/2025

  Hello,
  
  This email is in response to Complaint ID: ********. As of 01/08/2025, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O ************
  ******************************
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET

  Customer Answer

  Date: 01/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a very bad experience with a security officer who disrespected me and my entire family. He was very unprofessional and made us miss our water taxi at the ******************* because he didn't like my son's hat. According to him, the hat was offensive and not allowed at Universal properties. My son had been wearing the same hat for nearly three days, so I found it suspicious. When I asked the security officer to provide the property's policy, he replied that he didn't have to show me anything and started laughing. When I asked him his name, he initially refused to tell me his name and then he told me his name is ********* but refused to provide a last name. He is a black slim male with a ***** and was wearing glasses. I need the BBB to look into this guy since he was also checking out my wife and females while searching them. Totally unprofessional.

  Business Response

  Date: 12/05/2024

  Hello,
  
  This email is in response to Complaint ID: ********. As of 12/05/2024, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O ************
  ******************************
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET

• Initial Complaint

  Date:11/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You NEVER GAVE ME MY 2 FREE PASSES FOR BOTH PARKS BECAUSE WE HAD TROUBLE WITH THE VECLCOASTER IT BROKE ON ME 2 TIMES AND THE LINE WERE VERY VERY VERY LONG. WE FILED A LOST AND FOUND REPORT ABOUT A LOST SHOE AND YOU NEVER SENT THE SHOE IN THE MAIL. YOU NEVER REPLIED TO ME ABOUT THIS NOW?

  Business Response

  Date: 11/30/2024

  Hello,
  
  This email is in response to Complaint ID: ********. As of 11/30/2024, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O ************
  ******************************
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET

  Business Response

  Date: 12/02/2024

  Date Sent: 11/30/2024 3:22:45 PM
  Hello,
  
  This email is in response to Complaint ID: ********. As of 11/30/2024, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O ************
  ******************************

  Customer Answer

  Date: 12/02/2024

  THEY STILL NEVER GAVE US THE SHOE NOW. THEY TOLD ME THAT ***** NEVER TURN IT IN NOW. 

  Customer Answer

  Date: 12/02/2024

  I JUST TOLD YOU.

• Initial Complaint

  Date:11/20/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 1st I cancelled my Universal vacation due to unexpected health issues. Confirmation X2K163U2. I am aware that I will not get a full refund but I should be getting a refund. This was confirmed when I called Universal last week. My complaint is that I have not seen any signs of this refund being processed. Its been 20 days. This is ridiculous. I would like my refund please!

  Business Response

  Date: 11/20/2024

  Hello,
  
  This email is in response to Complaint ID: ********. As of 11/20/2024, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819
  
  O ************
  ******************************
  
  PRIVILEGED AND CONFIDENTIAL | UNIVERSAL ORLANDO CONFIDENTIAL PROPRIETARY INFORMATION AND/OR TRADE SECRET

  Business Response

  Date: 11/20/2024

  Date Sent: 11/20/2024 3:09:14 PM
  Hello,
  
  This email is in response to Complaint ID: ********. As of 11/20/2024, we have personally connected with the Guest and ensured this matter is resolved and closed. The Guest is aware that they are welcome to reconnect with us in the future should they have any questions or need further assistance.
  
  Thank you,
  Guest Services
  Universal Orlando Resort
  
  1000 Universal Studios Plaza
  Orlando, FL 32819

  Customer Answer

  Date: 11/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I appreciate their quick reply.  
  
  Sincerely,
  
  *** ******