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Business Profile

Auto Rentals and Leasing

Action Car Rental LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

This profile includes complaints for Action Car Rental LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Action Car Rental LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 37 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was lied to, and tricked at the time of my car rental pick up. My car I reserved and p***aid for was told to me that it was unavailable, and it sat on the lot for hours, as did I. I was told cars were held for 2 hours, but I was within my original pick up window and was told my original vehicle was not available. I called around to get other car prices, and tried to figure out my plan. My original vehicle stayed on the lot, but I wss told it was for someone else, and I watched it for 2 hours while makinh calls and figuring out what I was going to do Then when I proceeded to rent a vehicle after waiting for 2 hours, my discount that I used to p***ay was not applied like it was for my original rental agreement. Then I was upcharged to a Dodge Challenger, and then after signing for a Challenger, my vehicle at time of doing my walk through was switched to a Dodge Charger. I did not sign any paperwork for a Charger. Sales *** walked up and switched oit paperwork with no new signatures. I was told the 2 cars were the same exact vehicle class, and it was not till after I called back once my charges were finalized to confirm via the phone I was told that they are not the same class, and a Challenger has a higher cost. I also waited till after my rental period was over because I read the reviews late, and did not want to give the company a chance to lie about the car conditions after dropping the car off. There are numerous complaints about this company doing so. So these predatory practices are illegal, and I demand resolution, or legal action will be taken. Also, I need the level of customer service addressed in regards to.the female in the office who answered the phone today 2/19/25. She started yelling at me, and getting defensive once she realized she answered my questions showing fault on your company's behalf. I demand a difference in price from what I originally paid online, and was supposed to be charged from what I was lied to and charged in person in office.

    • Initial Complaint

      Date:02/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am are reaching out regarding the incorrect toll charges that have been applied to our rental. NuCar/Action has attempted several times to charge my CC for fees we did not incur during our trip. After reviewing the charges, we can confirm that we did not pass through the tolls listed on the invoice sent by NuCar/Action. To support my claim, I have screenshots that I will attach and videos (that I can also provide) from ****** Maps that clearly show our locations during the dates and times in question. These records confirm:Some tolls were charged after we had already returned the vehicle and were at the airport.Others were charged at times when we were asleep, with proof of our location elsewhere.I am extremely frustrated to be facing these erroneous charges and I dont believe this to be an error but to be purposefully fraudulent activity.

      Business Response

      Date: 02/21/2025

      Thank you for bringing this matter to our attention. We understand your concerns regarding the unpaid tolls and the associated charges. To clarify, the customer rented a vehicle from us, and during the rental period, the vehicle passed through several tolls that remain unpaid. As outlined in the rental agreement, the customer is responsible for covering any tolls incurred during the rental. Unfortunately, when the toll charges were processed, the customer's credit card was declined, and the toll agency subsequently forwarded the unpaid balance to collections. We understand that you have provided location data from your phone to support your claim of being the driver during the rental period. However, we must clarify that location data alone is insufficient to definitively prove that you were driving the vehicle at the time the tolls were incurred. The location data could reflect someone else's activity or may have been recorded by another device entirely. As such, we cannot accept this data as conclusive proof of who was operating the vehicle during that time. In accordance with the rental agreement, we have provided you with all necessary documentation, including the toll violation notice, and have informed you of your responsibility to settle the outstanding tolls. Despite our efforts to resolve this issue directly, the balance remains unresolved and has now been escalated to collections.
      Additionally, the rental agreement that you submitted appears to be for a previous rental, dated September, and not the one associated with the toll charges in question in which she also passed unpaid tolls. The order number associated with these charges is *********.This discrepancy further complicates the resolution of the matter. We understand your frustration, but as the toll charges were incurred during the rental period, we are unable to waive or adjust the charges. We kindly ask that you review the documentation provided and address the outstanding balance accordingly.

      Customer Answer

      Date: 02/21/2025

       
      Complaint: 22907809

      I am rejecting this response because:

      Sincerely,

      ***** ********

      Customer Answer

      Date: 02/24/2025

      Updated rental confirmation number: 

      609-1200084-NU

      Weve rented many times over the course of 13 years as we visit the ******* area frequently. 
      I absolutely reject Nu Cars response because we have proof and provided proof that we did not travel through tolls and incur charges. How were we charged for tolls that were incurred after we returned the rental? We have the proof of all our locations directly on the device of the driver and can prove ownership of the phone to match the driver. The driver is on the contract as an additional driver. Why is time stamped locations submissable in court but not in this case? This is clearly a case of this company taking advantage of its customers and it is fraud. Their many reviews online from other customers confirm ***** is fraudulent statung similar claims against the company. This company is going to continue charge fraudulent fees and send innocent customers to collections because no one has done anything to stop them. This is literally a crime. 

      Business Response

      Date: 03/11/2025

      As we have previously communicated to the customer on several occasions, the vehicle in question did indeed pass through a toll during its usage. We have made it clear that this was part of the customer's responsibility while using the vehicle. We trust this clarifies the situation, and we appreciate your attention to this matter.

      Customer Answer

      Date: 03/11/2025

       
      Complaint: 22907809

      I am rejecting this response because:
      I have clearly stated and provided solid evidence/documentation proving that I did not incur any toll charges/pass through any tolls. (My entire travel log was recorded and stamped through ****** earth) They have even charged us for tolls time stamped after we returned the vehicle. If you look at our location history you can clearly see this. Therefor, I should have never been charged. 
      The fact that NuCar refuses to acknowledge my claim of the charges/discrepancies as erroneous on their behalf is alarming and concerning. The company is completely uninterested in investigating whether there is any truth to what I am claiming. The manner in which they have responded to my request to resolve this matter is unprofessional. 
      I believe NuCar is unconcerned that they are wrongfully charging ********s because they are purposefully and intentionally participating in fraudulent business practices. 

      Clearly $117 is no longer the issue here. I would happily pay it if I had indeed accrued these  charges. This company is ripping people off and they need to be investigated and held accountable. 
      I am not the first ******** that they have committed fraud against and I certainly wont be the last. This business practices dishonest business practices. 

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:11/16/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company are scammers. They lie and cheat to get you out of your funds. I am currently disputing charges from this company trying to scam me. Please investigate to have this terrible company shut down. They are stealing customers money.

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Saturday, October 5, 2024 I flew in *******, ******* and rented a car from Action Car Rental. I was told I HAD TO get their toll pass, which came to $114.73. On October ****** the Governor of Florida made all tolls free due to Hurricane ******. I have uploaded pictures that prove I was in ************ on Monday ( in *******) and Tuesday. On Wednesday I sent a picture of us on the stairs protecting ourselves from the Hurricane and Tornadoes. Thursday everything was closed. On Friday we were in ******* again at *****. I have uploaded pictures also proving we were there on Friday. On Saturday we flew out and had to have the car back at 3:30. Again all this time tolls were free until Monday, October *******. When I called the car rental place they were extremely rude and told me they will not refund me because they have no proof I wasn't charged even though the state tolls were free.

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a vehicle on September 12 and returned on the 14 of September r. Day early. Also she charged me $99 for insurance I didnt want. Today is October 7 and I have not received my deposit back. When I try to contact them. They hang up in my face. Its now almost a month later and I cant talk to anyone nor will they send my deposit back

    • Initial Complaint

      Date:09/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upcharged me on things I didnt ask for untruthful and terrible customer service. Gave us an unsafe car with multiple problems. Slammed the phone down on by who was supposed to be a supervisor. Terrible company.

    • Initial Complaint

      Date:08/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/23/24 7/24/24 and 7/29/24 I was charged tolls for driving on toll roads in ******* fl. I never drove on a toll road on those day or ever . They falsified a document from the Central **************************** saying I was driving at certain times and I have photo proof I was in ****** world all day .

    • Initial Complaint

      Date:07/31/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Told me they were putting a $200 hold on my debit car and that I would get the money back within 10 to 21 days after returning vehicle. Declined collision insurance for vehicle. Was told they would email me my contract that I never saw - they had me initial contract on just a signature screen. Never received contract. Finally received the contract on 7/31, and they told me the $200 charge on my bank statement was not for a hold; that it was for collision insurance. I specifically intialed declining collision insurance.

    • Initial Complaint

      Date:07/24/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We verbally opt out to damage waiver and only accept the toll fees. The guy want us to sign and initial the electronic pad. He made us prepaid holding transactions of $200 deposit but said will refund after retuning the vehicle. I didnt see refund $200, communicate thru emails several time. They stated they have up to 21 days. Today I emailed them about the refund. They stated we opt in and signed. We did not know we were being charge $124. We feel like being scam being said one thing but they proceeded add on.

    • Initial Complaint

      Date:07/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rental a car from Action car rental - ******* on May 24, 2024 (for 4 days). Within 1 hour of picking up the car I brought it back since I noticed the windshield had a crack on it. ******* and ******* managers said they knew about the damage windshield and it was ok to take the car. I asked them both I wanted to exchange the vehicle for one without damage. They said no need to do that and wouldn't exchange the vehicle. I took pictures at the lot with the damage as proof on May 24.On June 18, 2024 ACR has billed me a claim in the amount of $1,269.87 to repair the damages. I've tried multiple times to call ACR and neither of the managers will take my calls or call me back.I was in town for my nephews graduation the great memories have turned into a nightmare by some crooks at Action Car Rental. Please help me to resolve this issue - thank you **

    Action Car Rental LLC is NOT a BBB Accredited Business.

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