Business Profile
Auto Rentals and Leasing
Green Motion Car and Van RentalThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.1/5 stars
Average of 79 Customer Reviews
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Review fromE. W.
Date: 04/08/2025
1 starE. W.
Date: 04/08/2025
Rented car on march 26, 2025 through April 2, 2025. Received a bill where they charge 39 dollars per toll that we already paid. 156 dollars they added in fees. . The tolls were $9..24 in total yet green motion charged 39 dollars per toll. This was a scam and deceptive. We ended up paying 175 dollars. They offered us 20 dollars a day to cover tolls, however, we only paid 9.24 in tolls. Rip off either way since 20 dollars per day for 7 days amounted to ****** dollars.Green Motion Car and Van Rental
Date: 04/09/2025
Dear ***** You seem confused we sell the toll pass at ***** per day plus applicable taxes for unlimited use. If we receive a charge for unpaid tolls we consider them violations and the client pays ***** adm *** per each unpaid toll plus the amount of the toll used. Is on the agreement you signed clause#8 please review. If you need further clarification email us at ******************************************************************E. W.
Date: 04/14/2025
What is confusing is that we paid the tolls. We went through the toll booth where we pay in cash the tolls which was four in total. The representative did not say ***** per day but ***** dollars per day which we opted out of.. Again we pay the four tolls in cash. The only violation is that green motion is deceptive and will not honor the contract. How could you received unpaid charges when we pay the tolls accordingly. Furthermore the representative said we could pay the tolls but would have to wait in the cash toll line which was ok with us. Paid 2 tolls when we left ******* and 2 when we returned. That was the only tolls we had4 in total for 9.24. ***** a day was more than the four tolls. We couldnt buy just one day but a whole week.Review fromNichole M
Date: 03/27/2025
1 starNichole M
Date: 03/27/2025
By far the WORST place. I would never recommend this place to anyone. Extremely unprofessional, very dirty ***************** and beyond shady business. Every aspect of this place is a complete fail and lie. Save yourself the trouble and do not go there.Green Motion Car and Van Rental
Date: 04/01/2025
Please reach out to us at *********************************************************** with more details about your experience so we can investigate.Review fromJoan S
Date: 11/13/2024
1 starJoan S
Date: 11/13/2024
I wish I could give zero stars, as we were never able to pickup the rental we had reserved due to the complete incompetence of this company. We reserved a rental car several weeks in advance and upon arrival at the ***************, the shuttle driver told us they had no cars to rent. He told us to call the rental car office and left us stranded on the curb. We called the Green Motion **************** number and they confirmed they had no cars to rent, even though we had a reservation. We checked our credit card statement and they had already charged us the full amount, even though they did not rent us a car. We asked customer service for a refund, and they refused to issue it, saying we needed to contact the third-party company that we booked through, *******. We filed a claim with *******, who again reached out to Green Motion, but could also not receive a response, so they told us there wasnt anything they could do about issuing a refund. This company appears to be a scam. Either that or they are completely unconcerned with human decency. It appears to be impossible to get a refund, even though they never rented us a car through no fault of our own.Green Motion Car and Van Rental
Date: 04/01/2025
Please reach out to us at *********************************************************** with more details about your experience so we can investigate.Review fromMirian R
Date: 08/18/2024
1 starMirian R
Date: 08/18/2024
Worst car rental experience. They use an app called axle to verify car insurance which we were not informed about. Because their specific app did not recognize our active car insurance we were told we had to purchase their insurance for $29.99 per day. We should them our active insurance paperwork and the 1800 customer service number they could have used to verify but they stated they could not do that. We were traveling with 3 kids and tired from our trip so we unfortunately had to pay triple the price for the car rental. I have never had any problem with any car rental place and our car insurance. What a rip off.Green Motion Car and Van Rental
Date: 08/26/2024
We're saddened to hear about your negative experience and we appreciate you bringing it to our attention contact us at:*********************************************************** our team will gladly go over our policies with you.Review fromComplete R
Date: 08/06/2024
1 starComplete R
Date: 08/06/2024
0/10 Stars!! Believe all of the negative reviews on this place they are completely true. Complete rip off based on false advertising. They ***** you for everything and practically force you to purchase their car insurance and toll package due to extremely strict rules. I reserved an economy car for 4 days. Prepaid $83 and was assured nothing was due at pickup. My full coverage USAA insurance transfers automatically to any rental cars. Green Motion has extremely high limits of coverage, in excess of what is required by law and requires you to have higher limits set for a maximum of 3 months. So even though I could change coverages right then and there because I didnt have it for 3 months I was required to purchase their $150 insurance package. They also charge you $25 for each toll the you pass through even if you pay the tolls out of your own pocket, which again, forced me to purchase their toll package due to their unreasonable rules. The car I was given needed service and the change oil light was on and battery in the key fob also had a low battery all weekend long. They have a shuttle that will pick you up from the airport that runs every blue moon and their customer service is terrible. The agent was too smug when he told me I had to add on the insurance and toll package because, wow we were already there and where the h*** else where we going to go after the shuttle took 20 minutes getting us there. Do yourself a favor and stick with the more well known rental car companiesGreen Motion Car and Van Rental
Date: 08/26/2024
We're saddened to hear about your negative experience and we appreciate you bringing it to our attention. Note: this BBB account is only for the ******* location (central *******) if you rented with us contact us at:***********************************************************. However, if you rented in a different location please remove this feedback as it does not pertain to our location and contact corporate at: ******************************************************* ********************Review fromVasko K
Date: 06/29/2024
1 starVasko K
Date: 06/29/2024
VERY SHADY. The staff is working miracles for their commission. Trying hard to sell their insurance In my case I was offered a car that had scratches all over. Including one across the whole side. On the inspection list none of that was marked initially. I had to do a video with the sales person, who got visually frustrated, while doing a second walk around. After that, when I was given the keys with the paperwork copies, the inspection list, that we just did, was switched with another one. I ended up with no car, the police was supposedly called on me, and of course how convenient, they do not do refunds. And yeah.I was straight forward verbally insulted, based on the fact where Im from. Pretty much IT IS A SCAM They are after the hefty damage deposit.Green Motion Car and Van Rental
Date: 07/04/2024
We're saddened to hear about your negative experience and we appreciate you bringing it to our attention. Note: this BBB account is only for the ******* location (central *******) if you rented with us contact us at:***********************************************************. However, if you rented in a different location please remove this feedback as it does not pertain to our location and contact corporate at: ******************************************************* ********************Review fromRegina J
Date: 05/23/2024
1 starRegina J
Date: 05/23/2024
They are a scam. You can rent a car from them for $60 less than name brand. However, you wait 40 minute for shuttle to get to thier facility. Then they force you to pay $180 for additional insurance. We have full coverage car insurance and a credit card insurance coverage but that was sufficient enough. They then make you wait another 30 min to shuttle you back. All reviews are terrible and the worker (only 2 people total between shuttle driver and counter worker) change pricing by the minute.Green Motion Car and Van Rental
Date: 05/29/2024
************* We're truly sorry to hear about your disappointing experience. We're committed to resolving any issues you encounter promptly. Please reach out to us at *********************************************************** with more details about your experience so we can investigate further and work towards making things rightReview fromNadeige E
Date: 05/18/2024
1 starNadeige E
Date: 05/18/2024
On April 25th I purchased a car rental reservation through ****** at 4:29pm for an elderly family member flying into *************** the following day. I received notification at 10pm that the airline carrier was experiencing a delay. Thusly, I called to notify ****** of the change. ****** (we) issued a call to Green Motion at 10:17pm to avoid any issues with the purchased reservation. We were not to be considered a no-show because of the fact that I informed ****** and placed a call the night before to inform green motion of the delayed flight for my family member. Which was, in fact, the same evening and within hours of purchased reservation. Therefore, with this notification, Green Motion was supposed to reserve the car in accordance with the policies regarding prior notification for delays made public to consumers. In the event that Green Motion was unable to reserve the car they should have issued a refund. Knowingly renting a purchased/reserved vehicle to another customer is bad business practice. This is actionable from a consumer perspective.******* calls are recorded for quality assurance. The calls to ****** and from ****** are retrievable. This provides evidence to the fact that I had exhausted all facets to ensure that I upheld my responsibilities as a consumer and advised of changes that occurred through no fault of my own well in advance to the pick up time scheduled for the car rental. This is predatory behavior should be made public to unsuspecting consumers. No one should have to endure this type of business practice which is theft. BUYER BEWARE. ************Green Motion Car and Van Rental
Date: 05/22/2024
Dear ******************* For your advantage and all of our customers the T&Cs are available online and indicate the following: Changes/Modifications Reservation changes/modifications cannot be guaranteed and may be treated as a new booking. Changes to an existing reservation must be requested at least 24 hours before the start of your rental. Please note that telephone modification requests will not be accepted.Delayed pick-ups/ No show policy Reservations will be held for 2 hours from the specified reservation time after which they will be considered as a no-show. If the renter arrives after this time, or if the rental location closes in the interim, then a vehicle is not assured. Green Motion will do everything possible to provide a vehicle.This may include offering a different vehicle and rates may be different to the original booking. In the event of a no-show, the booking is non-refundable. Flight numbers provided are for informational purposes only. It is the responsibility of the renter to inform the location of any delays.Cancellation Policy All cancellations must be made in writing at least 24hrs prior to arrival or cancelled through your account on the ******************************************* website or on the website where originally booked Please note that telephone cancellations will not be accepted.Note: that failure to comply with the policies can result in a denial of a refund.Review fromBrett R
Date: 04/28/2024
1 starBrett R
Date: 04/28/2024
at 2pm on 4/27 there was a man with dark hair a white shirt and tan skin. he was in his 30s if I was to guess. he is a vile condescending gaslighting human being who needs to be fired and removed from customer care he has no place to ever have human interaction.He stated he is the manager and owner of the location but refused to show any backing to that notion.he also refused to provide his name because he doesnt have to do anything for me.This wasnt a bad day for him this was ingrained in him and flowed smoothly that it was apparent his personality.In return that is the representation of the business and leadership STAY AWAY to avoid being treated in such a way that will invisibly leaves marks. I will never forget him for all the wrong reasons.I dont have enough characters to explain in detail but this wasnt a bad day this behavior emitted from effortless. 3.5 hours stranded with no human decency provided. AVOID AVOID AVOID!Green Motion Car and Van Rental
Date: 04/29/2024
************** We're truly sorry to hear about your disappointing experience with our customer service. Your feedback is incredibly important to us, and we're committed to resolving any issues you encountered promptly. Please reach out to us at *********************************************************** with more details about your experience so we can investigate further and work towards making things right. Thank you for bringing this to our attention.Review fromGhiso E
Date: 04/17/2024
1 starGhiso E
Date: 04/17/2024
Horrible experience, shuttle was dirty, staff was plain and simple not serving people as they sat in front of a busy line of other frustrated people. There is no way I will be renting from you again This is all on top of *********** refusing to allow any insurance other than their own even when they explicitly state they cover car rentals in the US causing the car rental to cost us more than the flight and hotel combined. It's not a question of amount, I showed 3 insurance policies that each say they cover $2M in liability EACH for a base mustang. Complete scam and I would've never rented in the first place if instead of burying it in fine print on a piece of paper at the rental location they had just said that as I was bookingGreen Motion Car and Van Rental
Date: 04/22/2024
***************** We're saddened to hear about your negative experience and we appreciate you bringing it to our attention. Note: this BBB account is only for the ******* location (***************). contact ** via email at: ****************************************************************** so we may address any concerns regarding the policy. However, if you rented in another ******* location that is not ******* please remove this feedback as it does not pertain to our location and contact corporate at: ******************************************************* ********************
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